BUS 498: Internship

SPRING 2023: Section 66

Internship Report on Zannati Motors Limited

Submitted by:
A B M Musa Mondol
1813232030

Submitted to:
Fahad Feroz (Fdf)
Lecturer
Department of Marketing

School of Business & Economics

North South University
 LETTER OF TRANSMITTAL

June 27, 2023

Fahad Feroz

Lecturer, Department of Marketing

School of Business and Economics, North South University

Subject: Submission of Internship Report on Zannati Motors

Respected Sir,

It has been a great pleasure in completing my internship under your guidance and

being able to submit this internship report on Zannati Motors Limited at the end of

spring 2023. This internship report is an overview of the knowledge & experience that

I have acquired from my internship as of now. I have tried my best to ensure that the

experience of my internship is adequately highlighted in this report. Preparing this

report has given me the opportunity to reflect on the 8 weeks of internship experience

that I have gained at Zannati Motors Limited and analyze it from a critical point of

view. I thank you for being a great mentor & guide in finishing my internship.

Sincerely,

Abm Musa Mondol

ID: 1813232030 Signature

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 EXECUTIVE SUMMARY

Zannati Motors Limited is a Proprietorship Company and one of the renowned dealers

of Uttara Motors with the aim of reaching the high-end standards of an automobiles

company. Ever since their inception in 2011, they have been breaking major

milestones annually. A few years after opening, they developed their dealership into a

3S dealer and have been growing ever since. This report intends to highlight the duties

& responsibilities of a coordinator intern under the supervisor and It shall also provide

a bird's-eye view of the organization and its departments, as well as the services

offered by the company. Then it will talk about the internship experience along with

the routine tasks that had to be performed in the office premises. Samples of work, as

well as images have been added in certain sections of the report for a better view of

the work being done. As the joining date was on a Wednesday (March 1st), every

week of internship consisted of 5 days. The internship tenure will continue past the

submission date of this report till 30th April, 2023.

A dealer of

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 TABLE OF CONTENTS

SL Topic Page
No. No.
1. THE PURPOSE OF THE STUDY 5

2. DESCRIPTION OF THE COMPANY 6

3. COMPANY CULTURE 7

4. KEY SERVICES & SOLUTIONS OFFERED BY ZANNATI 8

MOTORS

5. OVERVIEW OF THE DEPARTMENTS 9

6. DUTIES & RESPONSIBILITIES 10

7. LEARNINGS 11

8. DIFFICULTIES & CHALLENGES 14

9. EXPECTATIONS VS EXPERIENCE 15

10. INFLUENCE ON CAREER PLANS 16

11. RECAP OF MY INTERNSHIP 17

12. CONCLUSION 18

13. APPENDIX: WEEKLY JOURNALS ON ZANNATI MOTORS 19

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 THE PURPOSE OF THE STUDY

When fresh graduates step into the industry, they are often faced with real-life

situations that go beyond the theories and practices which are taught inside

classrooms. Even though it is essential for students to acquire in-depth information

about their chosen subjects, the knowledge obtained from textbooks will only be put

to use when students are able to connect and apply what they have learned in their

relevant work field. Working in a proprietorship company usually provides more

flexibility and learning curve, as you have more opportunities to have a say in the

business decisions. It also provides a lot of growth potential from both the individual

and organizational spectrum, which could prove to have valuable lessons for your

professional life. Working in an automobile company like Zannati Motors Limited

which began its journey 12 years ago (2011) provides me with the opportunity to learn

and get adequate exposure through which I could apply my undergraduate learning’s

in the workplace, as well as improvise and adapt to handling workplace pressure by

personal judgment. This internship report has been prepared based on my internship

experience thus far at Zannati Motors Limited. It is meant to reflect on the lessons and

experience that I gained and discuss them in different segments which focus on

several areas of my internship (e.g. routine tasks, difficulties faced, the departments,

the people, etc.) and then make an analysis of how they differ or relate with my

learning’s from the undergraduate courses I took at North South University.

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 DESCRIPTION OF THE COMPANY

Zannati Motors Limited, founded and began operations in 2011, is an automobile and

Service company and one of the renowned dealers of Uttara Motors. It has the

ambitious goal of being one of the topmost automobile companies that helps both

local businesses in modernizing and digitizing themselves in order to help them thrive

in the tech-driven market by offering high-end mechanical solutions & services.

Zannati has been helping Uttara Motors businesses to achieve their business goals via

a good number of sales. Zannati along with its professionals seek to help in creating a

friendly culture in their company. They intend to bridge the gap between customer’s

service expectations vs reality. As of May 2023, Zannati has around 23 active

employees working in their premises.

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 COMPANY CULTURE

Zannati has a lenient and friendly company culture which acts as a safe space for all

employees. At the same time, it strives to ensure professionalism as well. The

company holds several recreational activities to increase employee engagement and

keep their morale up. Some of the activities that were organized during the last two

months include a cricket match, Iftar party, cake cutting, biriyani feast, pizza party,

etc.

Zannati Motors

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 KEY SERVICES & SOLUTIONS OFFERED BY ZANNATI MOTORS

Zannati has three dedicated business wings which are designed to cater to customers’

needs by providing services like:

● Business Process Management (BPM): Services like customer support, social

media management, complaint management, service provisioning or even

back-office management are offered by Zannati.

● Mechanical solutions: Zannati Motors has hired some specialist mechanics to

provide all sorts of mechanical solutions of the customer’s bikes. No matter

how the rush is, they can easily provide service to their customers with the

efficient hands of their mechanic.

● Digitized parts solution: Zannati Motors have created digitized sphere parts

solutions for their customers. They have developed a software to run this. For

instance, if any customers come into the showroom and search for any sort of

parts solution for their bikes, they can easily search that part number on the

software and make it available to their customers.

These sort of unique solutions make Zannati Motors unique from other dealers.

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 OVERVIEW OF THE DEPARTMENTS

Zannati Motors is one of the topmost dealers and has multiple divisions which cater

to great customer service experience. Zannati Motors is basically the Country's top 50

dealers of Uttara Motors. In order for business operations to be functioning smoothly,

Zannati has multiple departments under which specific tasks are carried out:

● Customer relationship Development

● Business Development

● Accounts & Finance

● Sphere parts software support

● Mechanical Support

My internship placement at Zannati Motors Limited was in the Business Development

department as a coordinator intern. This department focuses on the expansion of

business, attracting new customers, as well as retaining existing customers. The

Business Development department is further divided into 3 sub-departments, each of

which cater to (i) customer relationship, (ii) mechanical support, and (iii) sphere parts

solutions. The 3 sub-departments have 3 heads, Customer relationship is handled by

Shuvo Tamzid Iqbal, Mechanical Support is handled by Sk. Zahid Hossain, and

sphere parts solutions are handled by Ashequr Rahman. The Managing Director

(MD), Md Abdur Razzak Mondol, is my direct reporting manager and I get most of

my tasks instructed by him through supervisor.

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 DUTIES & RESPONSIBILITIES

Zannati has a workplace that could be best described as a mix of casual and formal. In

short, it is a friendly workplace with professionals who are ready to guide interns and

newcomers into the corporate life with valuable experience. Interns at Zannati are

mostly given tasks which are relevant to their field. I joined as a coordinator in the

Business Development department and was immediately assigned to a challenging

project which was to summarize the responses of their existing customers. Despite

their company having a good amount of accomplishments, their present services and

promotional strategy was insufficient to showcase such accomplishments. I was told

to design a whole promotional campaign to run promotion for their Eid offers. My

main project was to design the whole promotional event in a delicate way that could

bring their Eid promotional campaign successful. I was also engaged in other

miscellaneous tasks, like using Canva to create email templates, case studies etc.

Additionally, I also helped out my fellow colleagues with word, excel, and other

forms of documents. I was also sorting out taxation files of their company.

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 LEARNINGS

My internship tenure at Zannati Motors Limited has provided me with a significant

learning experience which would help me in adjusting to professional life. The various

sorts of skills that I have learned from my internship experience are:

● Punctuality: This was a big hurdle which I had to overcome by adjusting to

my office timings. The standard office timings at Zannati was from 10 AM -

7:30 PM, around 9 hours and 30 minutes which was far longer than any

academic day that I have experienced. While my undergraduate classes were

short and flexible as we could pick our own time schedule, our office timings

were rigid and long. After COVID, my sleep schedule was broken due to which

I would usually stay up the whole night and then sleep during the morning and

afternoon. This was fixed after I was forced to adjust my sleep schedule

according to my office timings as I had to get up around 7:30 AM to get ready

and leave for the office. Also I learned to manage my tasks adequately as I

preferred to finish them well before the specified deadlines, or else additional

tasks being assigned could create a large backlog and make it difficult to focus

on finishing pending tasks

● Communication: Prior to joining Zannati, my communication skills were

significantly degraded over the past 2.5 years after the lockdown since I spent

most of my days at home which made me feel nervous while talking to other

people. I felt nervous even during the day of my interview, but the friendly and

welcoming atmosphere of our office boosted my confidence in talking to

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 various sorts of people in both formal and casual conversations which was

further improved after getting acquainted with most of my colleagues at the

office. My phobia of picking up calls from unknown numbers also subsided as

I adjusted to attending phone calls regularly, mostly from colleagues who were

away from the office premises

● Office Applications & Other Tools: During my internship tenure so far, I

have worked with various MS Office applications which I am already

accustomed to such as MS Word, MS Excel, & MS PowerPoint. Although I

had good command over the mentioned applications prior to my internship, my

work experience only improved upon them even further. In Word, I started

using more functions such as headers, format painter, gridlines, ruler,

navigation pane, etc. to keep a more uniform and professional word

documentation. In Excel, I learned to use more formulas and functions such as

the “=SUM ()” function and also use combo charts to create better illustrating

charts. Additionally, I started using new applications like Microsoft Visio &

Power Toys after receiving guidance from a senior colleague. Learning

Microsoft Visio has been beneficial for me as I can use it to create various

diagrams and flowcharts for my organization. Power Toys is useful for

extracting text from images which would otherwise prove to be time

consuming if I had to type them down manually. I started using Canva more

often for office work which familiarized me with advanced features like adding

URLs to icons, using transparency, etc. I also got access to Canva Pro thanks to

a colleague which opened up the range of tool sets even more.

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● Problem Solving Skills: Working in a start-up like Zannati exposed me to real

life challenges and granted me the ability to make positive impacts to the

organization. I often aid colleagues in tasks where I could provide relevant

input in order to boost my productivity.

● Pressure Handling Ability: There are several times when I had to manage

multiple tasks at once and also finish them before the stipulated deadline. As I

got more used to it, I became more competent in handling pressure and

finishing multiple tasks on time

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 DIFFICULTIES & CHALLENGES

Adapting to a professional workplace albeit as an intern still came with several

difficulties and challenges. Mentioned below are some of the difficulties I encountered

throughout my internship tenure and how I overcame them:

● I had faced difficulties with utilizing some programs as well as their features

which were alien to me. My colleagues were always there to help me whenever

I struggled with a task. For example: My supervisor Md. Atiqul Islam, has

helped me with several programs like MS Word, MS Visio, Power Toys, and

other tools which has certainly helped me in developing my skills.

● As someone who could be described as an introvert, spending hours in an

unfamiliar setting, and engaging with strangers felt uneasy to me at first. But

the welcoming attitude of everyone at our workplace encouraged me to open up

and start talking to everyone. In a way, I could state that Zannati’s welcoming

atmosphere has molded me into someone who is able to speak more freely with

people.

● At times, I was assigned with new tasks when I was already occupied with

finishing another task. This felt quite challenging at first, but I quickly adapted

to organizing my work. I used the official weekly task list to track my pending

work, which also made my work schedule more efficient as I could allocate

specific time for each task and divide my work accordingly.

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 EXPECTATIONS VS EXPERIENCE

As an undergraduate student, I had some preconceived notions about how working in

a professional organization would be like and what would be expected from me. But

after joining Zannati, the reality turned out to be quite different from what I thought it

would be like prior to joining. Just like a lot of other people, I also believed that

interns essentially had to run errands for other people at work and weren't given any

significant work which would provide us with proper learning experience. Another

notion I had was that interns are viewed as insignificant by the full-time employees in

an organization, but my experience at Zannati was completely the opposite. I was

treated with utmost respect by everyone and many colleagues aided me in my tasks.

As mentioned in the “Difficulties & Challenges” section, My supervisor guided and

helped me overcome several difficulties when it came to the use of certain

applications. I didn’t expect my academic learning’s & knowledge to aid me during

my office work, as most things learned at universities aren’t usually applied in the

workplace. Although most of my academic learning’s were not utilized, my frequent

academic report writing has helped me in maintaining professional documentation

standards and courses like BUS 251 (Business Communication) MKT344( Consumer

Behavior) reminds me of the importance that positive language has in a workplace.

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 INFLUENCE ON CAREER PLANS

As my first professional employer, Zannati Motors Limited has provided me with

hands-on experience of how the automobile corporate world works. I have always

been interested in working in an automobile company regardless of the field of work

in the company, I had huge interest in bikes during high school which further

enhanced my interest in the automobiles field. Since I was not a content writer/creator,

my major in marketing didn’t play much of a role during my work. After working in

Zannati Motors Limited, I find that content creation aligns greatly with my interests

and hence I shall try to join an organization which gives me the chance to showcase

my array of skills which I am passionate about in content creation in the social media

platform.

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 RECAP OF MY INTERNSHIP

It has been almost two months since my internship tenure started at Zannati, and I

have contributed in numerous ways. But our Eid promotional campaign still had some

ways to go excellently before the Eid day. Nonetheless, I’ve been able to contribute in

significant areas which would help the organization, some of which are listed below:

 Content Writing in their social media

 Promotional campaign Creation

 Documentation

 Helping Other Employees (fellow interns and trainees)

After the short recap of my internship tenure at Zannati, if I had to redo my internship

then these would be the following things that I would do:

● Join stand up meetings on a daily basis to get an idea of everyone’s progress, at

the same time share my progress as well. It wasn’t required for me to attend

stand up meetings and hence I skipped them except in a couple of occasions

● I would make sure to carry my diary with me in every meeting in order to log

every detail so that I don’t miss any detail.

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 CONCLUSION

To conclude this report, I must share my gratitude with Zannati Motors Limited for

giving me the chance to represent their organization as working for them has provided

me with first-hand experience of a professional setting. The two months of experience

that I have gained at Zannati so far has not only helped me in growing as a

professional, but has also instilled confidence in my conversational abilities and aided

in enhancing other technical/soft skills. It has also helped me in getting a clearer

picture of my career plans, goals and field of interest. Due to my internship, I have

been able to navigate through unexplored aspects of my personality and character

which has definitely upgraded me in not just my professional manners but casual

manners as well. I would once again thank Zannati Motors Limited for providing me

with an internship opportunity at their organization and wish them along with the rest

of the employee’s success in the future.

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 APPENDIX: WEEKLY JOURNALS ON ZANNATI MOTORS

INTERNSHIP WEEKLY JOURNAL 01

BUS 498.66

WEEK 1 (1st March- 7th March)

Internship Company: M/S Zannati Motors LTD.

Submitted By: ABM Musa Mondol

Day 1:
 Activities: Today was my orientation day at Zannati Motors Limited, which started
off at their main showroom around 9 AM. During the orientation, me along with the
rest of the new employees were briefed about the company’s policies and practices.
We were introduced to the company’s T&C about usage of internet through work PC,
a bit of discussion about supply chain, pre-audit and audit through 3 briefings by 3
different employees.

 Learning and achievements: How to conduct in a showroom with customers

properly, and how to input data into company’s software.

 Observation: My supervisor was so helpful, he guided me properly and remained so

calm with having so much pressure.

Day 2:
 Activities: For my 2nd day at Zannati, I was told that would have to collaborate with
my seniors in terms of dealing with any customers.

 Learning and achievements: Me and my senior were successful to sell a bike named
as Bajaj Pulsar 150 Single Disk.

 Observation: The supervisor was so happy that I was able to convince the customer
to buy that bike.

Day 3:

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  Activities: I was instructed to input all the data to the software of that particular day
and co ordinate with the senior during selling any bike.
 Learning and achievements: I learned from my supervisor about how to input data
to the software and put the data correctly to the software.

Day 4:
 Activities: I was told to visit the ware house of Zannati motors where their spare parts
are available and learn about how to operate the spare parts for the customers.

 Learning and achievements: I was successful to learn about the operations of spare
parts of motor bikes.

Day 5:
 Activities: I was instructed to learn about the VAT files to remove any sort of
inconvenience of the legal procedure of the company.

 Learning and achievements: My supervisor was really helpful and I was able to
understand all the vat files.

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 INTERNSHIP WEEKLY JOURNAL 02
BUS 498.66

WEEK 2 (7th March- 14th March)

Internship Company: M/S Zannati Motors LTD.

Submitted By: ABM Musa Mondol

Day 1:
 Activities: I started off the week by making a draft of some emails about an award
received as the best 50th dealer of Uttara Motors Awards 2022 for meeting up the
sales target that was requested by my senior colleague. Then I proceeded to prepare
another email draft. I continued the day with miscellaneous tasks, as well as helping a
fellow intern with Adobe After Effects.

Day 2:
 Activities: For my 2nd day of the week, I made appropriate revisions to the email
draft that my senior colleague requested earlier. Later in the day, I had discussion with
mu senior colleague of the sales and marketing department of Zannati Motors. The
discussion was about how to increase the sales force and manage the customers
during rush hour.

Day 3:
 Activities: I started off by sending some details of a pre-proposal meeting from a
proposal data sheet to my senior colleague’s WhatsApp at his request. Then I got a
pretty large task where I had instructed to put some data onto the software based on a
datasheet file, I managed to finish 8 out of 23 certificates in the day.

Day 4:
 Activities: I managed to finish off 23 out of 23 project completion certificates based
on available documents, but some details were still left blank due to lack of
information in some fields. I also handled few customers who came to visit the outlet.

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Day 5:
 Activities: The last day of the week was extremely hectic in terms of handling
customers. Multiple customers visited and we were able sell 3 motor bikes in that day.

 Learning and achievements of the week: My 2nd week at Zannati Motors Limited
provided me with even a better learning curve than the first as I was tasked with more
responsibilities. I also got to know the team and my colleague’s better, which will
only improve in the weeks ahead. The company culture as described is friendly

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 INTERNSHIP WEEKLY JOURNAL 03
BUS 498.66

WEEK 3 (15th March- 23rd March)

Internship Company: M/S Zannati Motors LTD.

Submitted By: ABM Musa Mondol

Day 1:
 Activities: I was instructed to make some surveys to get some feedback from their
customers. I created survey oriented questions by using the spss software tools. After
completing all the open ended and close ended questions, my supervisor told me to
handle some customers during rush hour. I was successful to handle everyone.

Day 2:
 Activities: Started off with resuming my work from where I left off. I started sending
the surveys to the customers. My supervisor requested me to do some pay order in the
bank to let me know how to do a pay order for Zannati. I went to the bank, learned
and did the pay order.

Day 3:
 Activities: Took the day off and went to the university campus where I met my
present BUS 498 faculty and another faculty from last semester who took BUS 251
for me.

Day 4:
 Activities: I started the day by checking the responses of the surveys, I noticed that
there were approximately 351 responses occurred, then my supervisor told me to wait
for at least 500 responses to make any sort of hypothesis.

Day 5:

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 Activities: As usual, I was instructed to check the responses and make summary of it.
I found out that there were more than 500 responses. As the last day of the week,
There was huge rush on the showroom, so I helped my senior to handle the rush.

 Learning and achievements of the week: Not many learning lessons to take notes as
most of the work done this week was pretty much the same as that of the last week.
Aside from creating the survey questions, nothing new or different was done in the
week. But I got to know about the leave policies of the company since I took a leave
on Tuesday, including how many days of leave are allotted per year for each
employee and how to formally apply for the leave.

 Observations: This week was a little relaxing as I took a leave on a day.

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 INTERNSHIP WEEKLY JOURNAL 04
BUS 498.66

WEEK 4 (24th March- 30th March)

Internship Company: M/S Zannati Motors LTD.

Submitted By: ABM Musa Mondol

Day 1:
 Activities: I started the first day of this week by opening up the tasks I left off last
week. I was instructed to paraphrase the responses from the customer’s point of view
to improve Zannati’s service. The supervisor told me that I needed to make a file of
2500 words summary of the survey within this week so that he could submit this
report to the MD of Zannati Motors. I was able to write 500 words of summary on
that day.

Day 2:
 Activities: I came early that day as one of my fellow interns were absent. Firstly, I
wrote about another 500 words of summary in that report. Then my supervisor
instructed me to handle few customers who were interested to buy motor bikes. I tried
to convince them but it was tough to persuade them.

Day 3:
 Activities: As usual, I started by working on the summary for the report and ended up
reaching over 1500 words in the day. Then I checked some VAT files if it was alright
or not. Meanwhile, there was huge rush occurred in the showroom, so I joined with
my fellow colleague to handle it, and we were able to sell 3 motor bikes on that day.

Day 4:
 Activities: I was in a huge rush of completing my report on this day because I still left
of completing 1000 words or more for the report. I was able to write approximately
800 words. I also needed to visit the service center to check if the technicians were

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 working properly or not. Also got to interacted with few customers and sold some
motor parts including cylinder block, ring piston etc.

Day 5:
 Activities: I came early as I had to submit the service summary report to the
supervisor. I completed the report, edited it and finally submitted it to my supervisor.
He congratulated me to handle the report on time. The rush was more, as Ramadan
started and also the last day of the week. We somehow managed to sell 4 bikes on that
day.

 Learning and achievements of the week: This week was extremely hectic. This
week had a lot of work load and felt like an actual workplace instead of a regular
internship. Could be described as the first time that I felt pressure during the summary
creation of responses within 5 days. So pressure handling in the workplace is another
element that I am learning and adapting to.

 Observations: The supervisor specially the seniors were really happy about my work.
I got some Cadbury chocolate for completing the report on time.

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 INTERNSHIP WEEKLY JOURNAL 05
BUS 498.66

WEEK 5 (31th March- 7th April)

Internship Company: M/S Zannati Motors LTD.

Submitted By: ABM Musa Mondol

Day 1:
 Activities: I started the first day of this week by reviewing my work from last week.
Then after a few moments, my supervisor came and told me that they want to do some
promotional campaigns for Eid. For that I need to generate some ideas. I brainstormed
some ideas, and shared them with my supervisor. He really liked my ideas and he
assured me that he will include my ideas in the upcoming promotional campaign. He
also told me to design some promotional frameworks the next day.

Day 2:
 Activities: I started the day as usual. Firstly, I started designing the promotional
campaign for Eid. I designed a few frame works, then I showed those to my
supervisor. Among those he liked one of my frameworks and assured me that he will
add this framework in their promotional campaign. He was very happy with my work
and congratulated me.

Day 3:
 Activities: I started the day by looking at some vat documents as my supervisors
notified me that some vat officials are coming on to check the papers. I sorted out
everything. Then the vat officials came and checked all the papers and they seemed
satisfied and left. I was highly appreciated by the MD of Zannati Motors to overcome
this intricate task.

Day 4:
 Activities: I came to the office early on that day. My supervisor told me to post all of
the Eid offers on their social media site and distribute the leaflets to all over the city

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 containing Eid offers of Zannati Motors. I posted all of the offers and distributed all of
the leaflets to all over the city. Then I went to one of my fellow interns to help him
with his work.

Day 5:
 Activities: I was called for a meeting with my supervisor. There he discussed the
physical promotional campaign where we will be doing our promotional campaign in
5 different places of the district including 3 top educational institutes and 2 luxurious
resorts from next week.

 Learning and achievements of the week: This week was extremely hectic and task
full. But I learnt a lot, I learnt about how a promotional campaign is actually done and
how to design it successfully. I also handled a few pressure situations this week which
was phenomenal.

 Observations: I had a lot of pressure this week but I overcame it successfully only
getting assistance from my supervisor and my fellow team. They were really helpful
and appreciative peeps.

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 INTERNSHIP WEEKLY JOURNAL 06
BUS 498.66

WEEK 6 (10th April -15th April)

Internship Company: M/S Zannati Motors LTD.

Submitted By: ABM Musa Mondol

Day 1:
 Activities: I came early to office as we are about to go for our first physical
promotional campaign. We went to one of the renowned educational institutes. We
ran a few promotional activities through our boot camp. We sold a special discount
coupon for those who registered a pre book for our bike. We got 15 pre-booking sales
from our boot camp.

Day 2:
 Activities: We went to one of the luxurious resorts of the district to run our
promotional campaign. We again educate our customers about our Eid offers for
bikes. People were so interested in our offers, and luckily we got 21 pre-bookings on
sale.

Day 3:
 Activities: We went to another educational institute to run our campaign. As usual we
started our promotional events. But unfortunately very few customers were interested
in our offers. We got only 3 pre-booking sales on our boot camp.

Day 4:
 Activities: I was sick so I took leave and rested at home that day.

Day 5:
 Activities: I came early as I was on leave yesterday. We went to another resort to run
our final physical promotional campaign. We were so happy because we got the

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 highest number of pre-booking sales on that day, which was about 31. Finally, we
ended our physical promotional campaign for Eid.

 Learning and achievements of the week: This week was so busy in terms of
traveling and running promotional campaigns. But I successfully managed everything
despite being sick.

 Observations: Though I had a lot of pressure this week, I overcame it successfully

only getting assistance from my supervisor and my fellow team’s coordination. They
were really supportive throughout the campaign.

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 INTERNSHIP WEEKLY JOURNAL 07
BUS 498.66

WEEK 7 (17th April -21th April)

Internship Company: M/S Zannati Motors LTD.

Submitted By: ABM Musa Mondol

Day 1:
 Activities: I was instructed by my supervisor about this week being so hectic in terms
of handling customers as it was the last week before Eid ul fitr. His words came out to
be very true because customers were coming very rapidly all day long. I assisted my
fellow sales person in dealing with the customers, and sold many bikes.

Day 2:
 Activities: I had to come early that day as customers were coming back and forth
from early morning. The supervisor made two teams to handle customers. We sold a
few bikes on this day as well.

Day 3:
 Activities: I was instructed to make some pay orders as the inventory stock was
almost at the end. So, I immediately made a payment order and went to the bank for
payment. After coming back, I joined my team and engaged in selling activities.
There were good numbers of sales on that day as well.

Day 4:
 Activities: I was instructed to receive all of the inventories for what I made the pay
order and check if everything was alright. I received all of those inventories and found
everything alright.

Day 5:
 Activities: We had a iftar party on that day as it was the last working day before
Eid. We were told to remain calm during rush hour. After a few rush hours we

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 had our party and ended our sale before Eid. It was a huge sale on the last working
day before Eid.

 Learning and achievements of the week: This week was also busy in terms of
handling rush hour during Ramadan. But having so many helpful fellow team, made
my life super easy.

 Observations: It was a very rush week in terms of handling customers but then again
I enjoyed it a lot. We also had a lot of fun at the iftar party. I got Eid salami from the
boss and supervisors which was so amazing.

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 INTERNSHIP WEEKLY JOURNAL 08
BUS 498.66

WEEK 8 (25th April -30th April)

Internship Company: M/S Zannati Motors LTD.

Submitted By: ABM Musa Mondol

Day 1:
 Activities: I was instructed by my supervisor about this week about learning how to
sort out license documents of their customers from BRTA (Bangladesh Road
Transport Authority) office. He showed me some documents and told me that I might
need to get to the BRTA office to get the papers done the next day.

Day 2:
 Activities: I went to the district BRTA office along with my supervisor carrying some
documents of the customers. After reaching the office, I learned about all of the
administrative systems of getting license number papers of customers.

Day 3:
 Activities: I was instructed to go alone to the BRTA office by my supervisor as he
wanted to know whether I have properly learnt the process or not. I went to the BRTA
office alone and sorted everything alright. He was very happy to see my progress.

Day 4:
 Activities: It was the second last day of my internship period. I started summarizing
everything I learned this week. Then I assisted my fellow salesperson during rush
hour and sold a couple of bikes.

Day 5:
 Activities: The supervisor welcomed me whole heartily on that day as it was the last
day of the office. Then I had a meeting with the MD of Zannati to fulfill my employer

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 satisfaction survey, he filled up everything properly and congratulated me for passing
the tenure successfully.

 Learning and achievements of the week: This week was so special as this was my
last week on Zannati. I learnt the most intricate part of the automobiles business
which is the BRTA registration.

 Observations: The whole team bought a cake and celebrated my successful tenure in
the company. I will miss my fellow teammates and supervisors.

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