Professional Documents
Culture Documents
Ledyard Public Schools Final
Ledyard Public Schools Final
Ledyard Public Schools Final
Executive Summary……………………………………………………..Tab 1
Corporate Profile…………………………………………………………Tab 2
Canon Recommendation…………………………………………….Tab 5
Financial Summary………………………………………………………Tab 6
References…………………………………………………………………..Tab 7
Implementation Plan…………………………………………………..Tab 8
Required Forms…………………………………………………………..Tab 11
ExecutiveS um m ary
R egards,
S teveHock
CanonS olutionsAm erica,Inc.
Canon imageRUNNER Advance Gen 3.3 Overview
Workflow Efficiency
• An intuitive user interface with a large, responsive color touch-screen with smartphone-
like usability helps make carrying out tasks easy.
• My ADVANCE enables a unique, personal experience, creating a customized user
experience tailored to meet each user's workflow needs.
• Canon's MEAP platform supports a range of integrated solutions designed to simplify
workflow and achieve a holistic business solution.
• Scalable support for mobile and flexible work styles can help increase efficiency by
allowing workers to capture or print documents and access certain cloud applications.1
• Scan and convert documents to Searchable PDF(IRIS) Microsoft ® Word, and Microsoft
® PowerPoint® files through a single-pass, duplexing document feeder that holds up to
150 originals.
• Intelligent features, such as motion sensor technology to wake the device from sleep
mode and the ability to remove blank pages when scanning, help maximize
productivity.
• uniFLOW Online Express enabled
Security1
• Control who has access to the device with authentication by using the standard
Universal Login Manager application.
• Help limit unauthorized distribution of sensitive information with an array of standard
and optional document security features.
• Help facilitate information privacy and security by controlling access with IPsec, port
filtering capabilities, and SSL technology.
• HDD Data Erase
• HDD Data Encryption
• SIEM Integration
• Verify System at Startup
• Auto-Certificate Updating
1 Canon offers security features that can help your business. Many variables can impact the
security of your devices and data. Canon does not warrant that the use of its features will prevent
malicious attacks, or prevent misuse of devices or data or other security issues. Nothing herein
should be construed as legal counsel or regulatory advice concerning customers’ compliance with
laws related to privacy and security. Customers must have their own qualified counsel determine
the feasibility of a particular solution as it relates to regulatory and statutory compliance. Some
security settings may affect device functionality or performance. You may want to test these
settings before deploying them in your environment to ensure you understand their effects.
This Proposal is confidential and proprietary information of Canon Solutions America, Inc., and not to be shared with anyone other than the recipient. It is provided for informational purposes
only and does not constitute a binding offer. To form a contract both the recipient and Canon Solutions America, Inc. need to execute a mutually agreeable contract that will govern their
rights, duties and obligations. Please note that Canon Solutions America, Inc. accepts no responsibility for any errors or omissions relating to this Proposal.
Corporate Profile
This Proposal is confidential and proprietary information of Canon Solutions America, Inc., and not to be shared with anyone other than the recipient. It is provided for informational purposes
only and does not constitute a binding offer. To form a contract both the recipient and Canon Solutions America, Inc. need to execute a mutually agreeable contract that will govern their
rights, duties and obligations. Please note that Canon Solutions America, Inc. accepts no responsibility for any errors or omissions relating to this Proposal.
Corporate Profile
This Proposal is confidential and proprietary information of Canon Solutions America, Inc., and not to be shared with anyone other than the recipient. It is provided for informational purposes
only and does not constitute a binding offer. To form a contract both the recipient and Canon Solutions America, Inc. need to execute a mutually agreeable contract that will govern their
rights, duties and obligations. Please note that Canon Solutions America, Inc. accepts no responsibility for any errors or omissions relating to this Proposal.
Corporate Profile
This Proposal is confidential and proprietary information of Canon Solutions America, Inc., and not to be shared with anyone other than the recipient. It is provided for informational purposes
only and does not constitute a binding offer. To form a contract both the recipient and Canon Solutions America, Inc. need to execute a mutually agreeable contract that will govern their
rights, duties and obligations. Please note that Canon Solutions America, Inc. accepts no responsibility for any errors or omissions relating to this Proposal.
Canon Service Overview
As a sales and service subsidiary of Canon U.S.A., Inc., Canon Solutions America, Inc. is part of a larger support
network and can provide extensive support to you. Our service and support division is the backbone of our
company’s success. At Canon Solutions America, Inc., we take great pride in our comprehensive support
structure which allows our customers to enjoy a blanket of technical service coverage that ensures their ongoing
satisfaction.
Geographic Reach
Canon Solutions America, Inc. provides geographic coverage in major metropolitan areas throughout the United
States. Each region is supported by a comprehensive web of service professionals who provide best-in-class
technical support to our growing base of customers. Beyond these critical regions, a network of Canon-authorized
service companies stands ready to support your needs. All servicing entities must adhere to strict performance
guidelines and must be fully certified to provide technical assistance on your Canon product.
The strength of the Canon service delivery program is the over 500 locations across the United States who are all
certified to meet Canon standards. There are over 10,000 factory-trained technicians who help solve technical and
equipment problems wherever your site may be. All authorized service centers are required to submit a detailed
business plan describing prospective territory and staffing plans as well as financials. They must agree to use only
genuine Canon parts, and they must consent to unscheduled observations by Canon management.
Service Hours
Canon Solutions America, Inc.’s standard service hours are Monday through Friday, 8:30am to 5:00pm, excluding
weekends and holidays.
Service is available outside of the hours listed above. This is contracted on a machine-by-machine and/or
location-by-location basis as requested. If you have critical uptime or volume issues, we can also provide a
contract for a dedicated technician to be on standby in order to meet your specific business requirements.
Service Requests
There are multiple options for placing a service call. Customers may place a service call by:
Calling the toll free number located directly on their Canon equipment.
Placing a request online at http://www.csa.canon.com.
Logging onto their myCSA account.
Canon Service Overview
myCSA is an internet-based account management tool that provides administrative control over your fleet
of Canon devices*. It fully integrates with our internal database system, providing you greater access to
your account’s information. Upon enrollment, you can begin taking advantage of the many features of
myCSA, such as identifying and validating devices, reviewing installations by location, submitting meter
reads, viewing meter read history, placing service requests, checking service requests, ordering supplies,
managing your organization's users, and retrieving important account information. In addition, those
customers with toner inclusive service contracts will be able to order toner through myCSA. This flexibility
and control provides tremendous value.
imageWARE Remote is firmware that is embedded in our imageRUNNER products. The function of
imageWARE Remote is to automatically provide accurate meter reads without the need for customer
intervention. It reduces administrative costs and increases accuracy. The meters are automatically read
every day for the most up-to-date reporting capabilities. The Service Monitoring portion of this tool
automatically notifies our Dispatch Department of a hardware/software error. This feature allows our
Dispatch Representatives to proactively call the customer to confirm that service is required.
Service Technicians
Canon Solutions America, Inc. service technicians average 12 years’ experience and are factory trained on
Canon's equipment as well as the network support systems and software that drive its sophisticated
technology. Our primary service objective is to resolve the problem on our first visit and eliminate the need
for additional calls for the same problem. To accomplish this, our service organization:
Our service technicians are measured on machine reliability — not on the number of calls per day. As a
result, customers are assured the maximum productive time for their Canon equipment. For the
customer this means one service call, one technician.
All new technicians attend an extensive new hire training program called Printing and Digital Imaging
Foundations (PDIF), which provides the technicians the tools to maintain, troubleshoot, and repair
Canon products. The course itself is approximately 38 days in length. During this time, the new hire
service technicians receive classroom-based training and hands-on training in the field. The technician
upon successful completion is certified on a Canon specific model, which is based on territory demand,
and has received critical skill courses that enable him or her to be a successful service technician in
the field. The critical skills portion of their training includes the following: Customer Satisfaction Skills,
Basic Network Install, Complete Call Process, Troubleshooting, Communication Technology. Ongoing
product training and certifications are provided on continual basis based on new technology and field
territory growth.
The Association of Technical Service Professionals (ATSP) program is designed by Canon USA to
uphold the high performance standards intended to support the needs and expectations of Canon
customers.
The ATSP program provides assurance that its certified members have attained a level of knowledge
and performance that is second to none in our competitive business. The program sets out strict
guidelines to which service technicians must adhere, ensuring customers receive best-in-class service.
Canon Solutions America, Inc. is proud of its high volume of certified professionals currently in our
corporation.
Preventative Maintenance
Our service technicians will perform a Complete Call Process in which they service the unit to a
preventative maintenance standard each time the unit is repaired. He/She will clean all optics and
remove, inspect, and clean all assemblies of the machine and its accessories. This Complete Call
Process ensures a consistent level of service at all times.
Content Delivery System (CDS) allows for remote upgrades of firmware and applications to prevent business
interruption, while standard support for imageWARE Remote lets us receive automated status and service alerts
for the highest service levels.
Canon Service Overview
Service Call Escalation Process
For technical issues that require further escalation, we have the following process:
First, the service technician will attempt to troubleshoot and resolve the technical issue with the customer
over the phone, if applicable.
If on-site service is necessary, the service technician is dispatched to the location.
If the service technician is unable to resolve the issue, he/she will contact the Field Service Manager or
Specialist for further assistance.
If the issue requires further escalation, the Technical Support Group will assist with the repair.
If the issue persists, the Canon U.S.A., Inc. Technical Support Group will intervene.
Once the service technician has exhausted all levels of support with unsuccessful results, Senior
Management will review the machine for replacement.
imageWARE Remote is firmware that is embedded in our imageRUNNER products. The function of
imageWARE Remote is to automatically provide accurate meter reads without the need for customer
intervention. It reduces administrative costs and increases accuracy. The meters are automatically read every
day for the most up-to-date reporting capabilities. In the near future, this tool also provides real-time service and
supply information and automatically communicate hardware/software errors.
myCSA is an internet-based account management tool that provides administrative control over your fleet of
Canon devices. It fully integrates with our internal database system, providing you greater access to your
account’s information. Upon enrollment, you can begin taking advantage of the many features of myCSA, such
as identifying and validating devices, reviewing installations by location, submitting meter reads, viewing meter
read history, placing service requests, checking service requests, ordering supplies, managing your
organization's users, and retrieving important account information. In addition, those with toner inclusive service
contracts will be able to order toner through myCSA. This flexibility and control provides tremendous value.
Your fleet of Canon devices through imageWARE Remote will monitor supply levels and automatically order
toner without end user involvement. To take part of this automated process, we would just need building contact
information for shipment and notification.
Buildings may also call the toll free Customer Service Department to speak to a Customer Service
Representative who will place the supply order. This Department is available Monday through Friday, 8:30am-
8:00pmEST to accommodate our customers with offices nationwide. This toll free number is located directly on
the Canon equipment. The representative will verify a contact person, address and serial number, inquire about
the number of toners needed, and provide a confirmation number.
Service Level Agreement
Response Time
For all of customer’s US locations, Canon Solutions America, Inc. will commit to a fleet average response of 4
hours, over 4 fixed quarterly intervals per year. Response time, as noted above, shall be calculated from the time
the customer call is placed with our Dispatch Department, until the time the Technician arrives at the individual
location. Response times are calculated between 8:30am and 5:00pm, Monday through Friday, excluding
Canon Solutions America, Inc. holidays. For the individual location which has multiple machines and active
service calls, the Technician's arrival shall stop the response time calculation for all open service calls at that
location.
Uptime: Fleet
Canon Solutions America, Inc. will commit to a fleet average uptime of 95% over the 4 fixed quarterly intervals
per year. Downtime is calculated from the time a service call is placed with our Dispatch department until the
time the Technician completes the repair. Uptime is calculated between 8:30am and 5:00pm, Monday through
Friday, excluding Canon Solutions America, Inc. holidays, and exceptions outlined below. Uptime requirements
will not include preventative maintenance service calls, calls which could have been prevented by key operator
functions outlined in unit's operation manual, calls created by user mishandling, units which are running outside
the manufacturer's optimum performance volume, or units which need to be over-hauled as a result of reaching
useful life, in the opinion of our Service department.
Replacement Guarantee
If you are not satisfied with the performance of your Canon or Océ brand product, upon your written request,
Canon Solutions America, Inc. in its sole discretion will repair or replace the product with a like unit with
equivalent capabilities. Prior to replacement Canon Solutions America, Inc. shall have the opportunity to return
the product to good working order in accordance with the terms of this agreement. This policy shall apply for 3
years from the date of installation or for the initial term of any Canon Financial Services, Inc. Lease, if longer,
provided you are not in default of this Agreement and such maintenance services have not been canceled or
terminated.
Loaner Equipment
Canon Solutions America, Inc.’s experience has shown that the benchmark for a loaner to be issued has been
16 consecutive business hours. The reason for this time frame is that in the majority of cases we have been
able to remedy the problem with the inoperable machine. In the event that an item of equipment is inoperable for
a period in excess of sixteen (16) consecutive business hours, Canon Solutions America, Inc. will deliver a
loaner unit, upon customer's written request, until the item is restored to good working order.
Reporting Overview
Canon Solutions America, Inc. takes a proactive approach to customer service. We prefer to anticipate your
needs and to identify opportunities for process improvements. As part of this, we perform quarterly account
reviews where we survey:
We can provide customized reports to meet your company’s specific requirements. Other formats can be
prepared based on your request. The following is a list of the types of reports we can provide.
Quarterly Management Report – This report will summarize all activity on a quarterly basis. It provides detailed
information on the following topics:
Equipment volume
Equipment relocation
Volume trends
Monthly Machine Volume Report Trended 12 Months –This report provides a rolling 12-month copy volume
history for each piece of equipment. This report tracks the actual volume versus the rated volume for any given
machine and pinpoints any potential user concerns and equipment issues sorted by location.
Machine Uptime Report – This report details percentage “Uptime” for each piece of equipment.
Quarterly Service Call Report – This report describes the average response time for all Maintenance Requests
within the reporting period.
Quarterly Usage Report – This report provides maintenance usage and toner requirement calculations sorted
by location.
Excessive Visit Report – This report provides details on machines that require additional attention and
therefore specific action schedules.
Canon imageRUNNER Advance Gen 3.3 Overview
Cost Management
• The ability to apply print policies, monitor output, and restrict usage by user can help
reduce unnecessary printing, enable cost recovery, and help save money on paper and
toner.
• Tight integration with output management solutions, such as optional uniFLOW,
provides the ability to carry out detailed tracking, reporting, and cost analysis.
• Quality and reliability, combined with remote diagnostics and assistance, contribute to
maximizing uptime and can help reduce time spent by IT resolving issues.
• Consistent user operation, combined with remote and centralized fleet management,
can help simplify IT management of a single device or fleet.
Sustainability
• Fusing technologies, CS toner, and innovative sleep mode features help lower overall
energy consumption.
• Help minimize waste with default two-sided printing, Secure Print, and the ability to
hold print jobs, preview them and change print settings at the device, so you can
achieve the results you want the first time.
• ENERGY STAR ® certified and rated EPEAT ® Gold.2
This Proposal is confidential and proprietary information of Canon Solutions America, Inc., and not to be shared with anyone other than the recipient. It is provided for informational purposes
only and does not constitute a binding offer. To form a contract both the recipient and Canon Solutions America, Inc. need to execute a mutually agreeable contract that will govern their
rights, duties and obligations. Please note that Canon Solutions America, Inc. accepts no responsibility for any errors or omissions relating to this Proposal.
Canon Recommended Models
LEDYARD HIGH SCHOOL LOCATION CANON RECOMMENDATION Speed B/C STAPLE HOLE PUNCH FAX
AGRI-SCIENCE OFFICE IMAGERUNNER ADV C7565i III 65/60 YES YES
MAIN OFFICE IMAGERUNNER ADV 6565i III 65 YES YES YES
MAIN OFFICE IMAGERUNNER ADV 6565i III 65 YES YES
APO IMAGERUNNER ADV 4525i III 25 YES YES
GUIDANCE IMAGERUNNER ADV 6565i III 65 YES YES
LIBRARY IMAGERUNNER ADV 4525i III 25 YES YES
100'S ENGLISH OFFICE IMAGERUNNER ADV 6565i III 65 YES YES
200'S OFFICE IMAGERUNNER ADV 6565i III 65 YES YES
600'S COMPUTER LAB IMAGERUNNER ADV 6565i III 65 YES YES
LEDYARD MIDDLE SCHOOL LOCATION CANON RECOMMENDATION STAPLE HOLE PUNCH FAX
MAIN OFFICE IMAGERUNNER ADV C7580i III 80/70 YES YES YES
3RD FLOOR WORKROOM IMAGERUNNER ADV 6565i III 65 YES YES
1ST FLOOR WORKROOM IMAGERUNNER ADV 6565i III 65 YES YES
MEDIA/ LIBRARY IMAGERUNNER ADV 6565i III 65 YES YES
GALES FERRY SCHOOL LOCATION CANON RECOMMENDATION STAPLE HOLE PUNCH FAX
MAIN OFFICE IMAGERUNNER ADV C7565i III 65/60 YES YES YES
COMPUTER LAB IMAGERUNNER ADV 6565i III 65 YES YES
JULIET W. LONG SCHOOL LOCATION CANON RECOMMENDATION STAPLE HOLE PUNCH FAX
MAIN OFFICE IMAGERUNNER ADV C7565i III 65/60 YES YES YES
COMPUTER LAB IMAGERUNNER ADV 6565i III 65 YES YES
GALLUP HILL SCHOOL
MAIN OFFICE IMAGERUNNER ADV C7565i III 65/60 YES YES YES
2ND FLOOR WORKROOM IMAGERUNNER ADV 6565i III 65 YES YES
COMPUTER LAB IMAGERUNNER ADV 6565i III 65 YES YES
FINANCIAL SUMMARY
The included 90 day lease deferral is in lieu to financing the quoted Xerox payoff of
$6,584.74 for lease # 2199585-0504200. Additional deferred savings can be utilized to
cover the return cost of the copier equipment associated to this agreement.
Maintenance Program:
All parts, labor, toner and staples to be billed based on actual usage starting from
impression one. Black and White impressions will be billed at $0.0048 per impression. All
color impressions will be billed at $0.041 per impression. All costs are fixed for the term of
the agreement. All impressions are billed as “single click” regardless of sheet size
Canon Financial Services will finance the remaining equipment lease balance of $93,755.55
for $2,499.22 per month.
Canon Solutions America, Inc. will provide a check in the amount of $2,000 to help cover
the return cost of current Xerox copiers associated to this agreement.
On a one to one basis, Canon Solutions America, Inc. will remove any Ledyard Public
Schools owned copiers at no additional charge
TOWN OF LEDYARD, CONNECTICUT
PROPOSAL LPS-0046
COPIERS/PRINTERS
The following is a brief narrative on our implementation plan for Ledyard Public Schools.
Should Canon Solutions America, Inc. be fortunate enough to be awarded this opportunity,
a series of actions will take place to ensure the successful implementation and ongoing
maintenance of the Ledyard Public Schools contract. At a high level, these actions include
the following:
A site survey is conducted at the appropriate sites to obtain the necessary data for a
smooth delivery process. It is an opportunity for our IT Department to work with the
customer's IT contact or designated Project Manager. During this time Canon Solutions
America, Inc. personnel will:
Order Management reviews and processes the contract and sets up the account within our
internal system. This triggers a number of other actions such as the release of equipment to
a staging area for delivery preparation.
Equipment is pre-configured to the specifications of the bid, such as including starter kits,
labeling service information, and creating delivery schedules to meet the needs of Ledyard
Public Schools.
imageRUNNER ADVANCE 4500 III Series
Black-and-White | Mid-Volume | Multifunction
• 10.1” intuitive touchscreen with • Advanced standard security feature set to • Canon's signature reliability and engine
smartphone-like usability. help safeguard sensitive information and technologies help keep productivity
assist in regulatory compliance. high and minimize the impact on
• A unique, customized experience tailored to support resources.
individual preferences with My ADVANCE. • Integrates with existing, third-party
Security Information and Event • Outstanding imaging technologies and
• Supports mobile solutions and integration Management (SIEM) systems to help toner allow for crisp text and consistent
with many popular cloud services like
provide real-time comprehensive insights images in rich black-and-white tones.
Google Drive and Box.1
into potential threats to the network
• Designed to achieve maximum uptime with
• Scan and convert documents to searchable and printers.
status notifications to help keep supplies
digital files in a variety of file formats.
• Technology to verify that the device boot replenished and intuitive maintenance
• Integration with Canon and various process, firmware, and applications videos for consumables replacement.
third-party software with embedded initialize without alterations or tampering.
application platform.
• Security policy settings can be controlled
with a dedicated password, configured
from a central location, and exported to
other supported devices.
• Control access to the device and specific
features, using a host of flexible
authentication methods—PIN code, user
name/password, or card access.2
DEVICE AND FLEET COST
SUSTAINABILITY
MANAGEMENT MANAGEMENT
• Designed for quick, easy deployment. • Track and assess print, copy, scan, and fax • A combination of fusing technologies and
usage and allocate costs to departments low-melting-point toner minimizes power
• Remote diagnostics and parts life or projects. requirements and helps achieve low energy
management for proactive maintenance
consumption.
and rapid fixes. • Apply print policies and restrict usage by
user to help reduce unnecessary printing • Encourage environmentally-conscious
• Easy and intuitive to monitor device status and contribute to cost efficiency. work practices by enabling multiple settings
and consumable levels, turn off devices
that can help save paper and energy.
remotely, observe meter readings, manage • Standard cloud-based solution provides
settings, and implement security policies. a centralized dashboard with up-to-the- • ENERGY STAR ® certified and rated
minute insights into printer activity. EPEAT ® Gold. 3
• Common firmware and regular updates
with Unified Firmware Platform (UFP) for • Upgrade to uniFLOW server or cloud-based
continuous improvements and consistency solutions for full accounting and reporting
across a fleet. for compatible Canon and third-party
devices, pull printing, job routing, and
powerful scan workflows..
CONFIGURATION OPTIONS
UTILITY
TRAY-B1
As an ENERGY STAR Partner, Canon U.S.A., Inc. has certified these models as meeting the ENERGY STAR energy efficiency
criteria through an EPA recognized certification body. ENERGY STAR and the ENERGY STAR mark are registered U.S. marks. To learn about Canon's many awards, visit
AirPrint and the AirPrint logo are trademarks of Apple Inc. Canon, imageRUNNER, imageWARE, imagePASS, and the GENUINE
logo are registered trademarks or trademarks of Canon Inc. in the United States and may also be registered trademarks or ess.csa.canon.com/awards.
trademarks in other countries. Canon products offer certain security features, yet many variables can impact the security of
your devices and data. Canon does not warrant that use of its features will prevent security issues. Nothing herein should be
construed as legal or regulatory advice concerning applicable laws; customers must have their own qualified counsel determine
the feasibility of a solution as it relates to regulatory and statutory compliance. All other referenced product names and marks
are trademarks of their respective owners. All printer output images are simulated. All features presented in this brochure may
not apply to all Series and/or products and may be optional; please check with your Canon Representative for details. Products
shown with optional accessories. Neither Canon U.S.A. nor Canon Solutions America provides legal counsel or regulatory
compliance consultancy, including without limitation, Sarbanes-Oxley, HIPAA, GLBA, Check 21 or the USA Patriot Act. Each
customer must have its own qualified counsel determine the advisability of a particular solution as it relates to regulatory and
statutory compliance. Specifications and availability subject to change without notice. Not responsible for typographical errors.
©2019 Canon U.S.A., Inc. All rights reserved.
CSA-19-042
0219-CSAiRA4500IIIISRSB-PDF-IH
imageRUNNER ADVANCE 6500 III Series
Black-and-White | Mid- to High-Volume | Multifunction
• 10.1” intuitive touchscreen with • Advanced standard security feature set to • Canon's signature reliability and engine
smartphone-like usability. help safeguard sensitive information and technologies help keep productivity
assist in regulatory compliance. high and minimize the impact on
• A unique, customized experience tailored to support resources.
individual preferences with My ADVANCE. • Integrates with existing, third-party
Security Information and Event • Outstanding imaging technologies and
• Supports mobile solutions and integration
Management (SIEM) systems to help toner allow for crisp text and consistent
with many popular cloud services like
provide real-time comprehensive insights images in rich black-and-white tones.
Google Drive and Box.1
into potential threats to the network
• Designed to achieve maximum uptime with
• Scan and convert documents to searchable and printers.
status notifications to help keep supplies
digital files in a variety of file formats.
• Technology to verify that the device boot replenished and intuitive maintenance
• Integration with Canon and various process, firmware, and applications videos for consumables replacement.
third-party software with embedded initialize without alterations or tampering.
application platform.
• imageRUNNER ADVANCE models have
• Security policy settings can be controlled received many awards and recognition from
with a dedicated password, configured leading industry analysts, often referencing
from a central location, and exported to strong reliability.
other supported devices.
• Control access to the device and specific
features, using a host of flexible
authentication methods—PIN code, user
name/password, or card access.2
DEVICE AND FLEET COST
SUSTAINABILITY
MANAGEMENT MANAGEMENT
• Designed for quick, easy deployment. • Track and assess print, copy, scan, and fax • A combination of fusing technologies and
usage and allocate costs to departments low-melting-point toner minimizes power
• Remote diagnostics and parts life or projects. requirements and helps achieve low energy
management for proactive maintenance
consumption.
and rapid fixes. • Apply print policies and restrict usage by
user to help reduce unnecessary printing • Encourage environmentally-conscious
• Easy and intuitive to monitor device status and contribute to cost efficiency. work practices by enabling multiple settings
and consumable levels, turn off devices
that can help save paper and energy.
remotely, observe meter readings, manage • Standard cloud-based solution provides
settings, and implement security policies. a centralized dashboard with up-to-the- • ENERGY STAR ® certified and rated
minute insights into printer activity.3 EPEAT ® Gold.4
• Common firmware and regular updates
with Unified Firmware Platform (UFP) for • Upgrade to uniFLOW server or cloud-based
continuous improvements and consistency solutions for full accounting and reporting
across a fleet. for compatible Canon and third-party
devices, pull printing, job routing, and
powerful scan workflows.
CONFIGURATION OPTIONS
COPY TRAY-R2
UPRIGHT CONTROL
PANEL-E3
As an ENERGY STAR Partner, Canon U.S.A., Inc. has certified these models as meeting the ENERGY STAR energy efficiency
criteria through an EPA recognized certification body. ENERGY STAR and the ENERGY STAR mark are registered U.S. marks. To learn about Canon's many awards, visit
AirPrint and the AirPrint logo are trademarks of Apple Inc. Canon, imageRUNNER, imageWARE, imagePASS, and the GENUINE
logo are registered trademarks or trademarks of Canon Inc. in the United States and may also be registered trademarks or ess.csa.canon.com/awards.
trademarks in other countries. Canon products offer certain security features, yet many variables can impact the security of
your devices and data. Canon does not warrant that use of its features will prevent security issues. Nothing herein should be
construed as legal or regulatory advice concerning applicable laws; customers must have their own qualified counsel determine
the feasibility of a solution as it relates to regulatory and statutory compliance. All other referenced product names and marks
are trademarks of their respective owners. All printer output images are simulated. All features presented in this brochure may
not apply to all Series and/or products and may be optional; please check with your Canon Representative for details. Products
shown with optional accessories. Neither Canon U.S.A. nor Canon Solutions America provides legal counsel or regulatory
compliance consultancy, including without limitation, Sarbanes-Oxley, HIPAA, GLBA, Check 21 or the USA Patriot Act. Each
customer must have its own qualified counsel determine the advisability of a particular solution as it relates to regulatory and
statutory compliance. Specifications and availability subject to change without notice. Not responsible for typographical errors.
©2019 Canon U.S.A., Inc. All rights reserved.
CSA-19-040
0219-CSAiRA6500IIISRSB-PDF-IH
imageRUNNER ADVANCE C7500 III Series
Color | High-volume | Multifunction
• 10.1" intuitive touchscreen with • Advanced standard security feature set • Canon’s signature reliability and engine
smartphone-like usability. to help safeguard sensitive information technologies help keep productivity
and assist in regulatory compliance. high and minimize the impact on
• A unique, customized experience support resources.
tailored to individual preferences • Integrates with existing, third-party
using My ADVANCE. Security Information and Event • Outstanding imaging technologies and
Management (SIEM) systems to help toner allow for consistently striking images,
• Supports mobile solutions and provide real-time comprehensive insights thanks to Canon’s V2 color profile.
integration with many popular cloud
into potential threats to the network
services like Google Drive.1 • Designed to achieve maximum uptime with
and printers.
status notifications that help keep supplies
• Scan and convert documents to
searchable digital files in a variety
• Technology to verify that the device boot replenished and intuitive maintenance
process, firmware, and applications videos for consumables replacement.
of file formats.
initialize without alterations or tampering.
• imageRUNNER ADVANCE models have
• Integration with Canon and various
third-party software with embedded
• Security policy settings can be controlled received many awards and recognition from
with a dedicated password, configured leading industry analysts, often referencing
application platform.
from a central location, and exported to strong reliability.
other supported devices.
• Control access to the device and specific
features, using a host of flexible
authentication methods—PIN code, user
name/password, or card access.2
DEVICE AND FLEET COST
SUSTAINABILITY
MANAGEMENT MANAGEMENT
• Designed for quick, easy deployment. • Track and assess print, copy, scan, and fax • A combination of fusing technologies and
usage and allocate costs to departments low-melting-point toner minimizes power
• Remote diagnostics and parts life or projects. requirements and helps achieve low energy
management for proactive maintenance
consumption.
and rapid fixes. • Apply print policies and restrict usage by
user to help reduce unnecessary printing • Encourage environmentally conscious
• Easy and intuitive to monitor device status and contribute to cost efficiency. work practices by enabling multiple settings
and consumable levels, turn off devices
that can help save paper and energy.
remotely, observe meter readings, manage • Standard cloud-based solution provides a
settings, and implement security policies. centralized dashboard with up-to-the- • ENERGY STAR ® certified and rated
minute insights into printer activity. EPEAT ® Gold.3
• Common firmware and regular updates
with Unified Firmware Platform (UFP) for • Upgrade to uniFLOW server or cloud-based
continuous improvements and consistency solutions for full accounting and reporting
across a fleet. for compatible Canon and third-party
devices, pull printing, job routing, and
powerful scan workflows.
CONFIGURATION OPTIONS
UTILITY TRAY-B1
UPRIGHT CONTROL
PANEL-H1
Power Requirements
Store Specifications C7580i III: 208 - 240 V AC, 60 Hz,12 A
Mail Box (Number Supported) C7570i III/C7565i III: 120-127 V AC, 60 Hz,16 A
100 User In-boxes, 1 Memory RX In-box, 50 Confidential Fax
In-boxes, 30,000 Maximum Pages Stored Plug (Main Unit)
C7580i III: NEMA 6-15P
Advanced Box C7570i III/7565i III: NEMA 5-20P
Communication Protocol: SMB or WebDAV
Supported Power Consumption
Client PC: Windows (Windows 7/8.1/10) Maximum
Concurrent Connections (Max.) C7580i III: Approx. 2,500 W
SMB: 64 C7570i III/7565i III: Approx. 2,000 W
WebDAV: 3 (Active Sessions) Standby: Approx. 119.2 W 14
As an ENERGY STAR Partner, Canon U.S.A., Inc. has certified these models as meeting the ENERGY STAR energy efficiency
criteria through an EPA recognized certification body. ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.
AirPrint and the AirPrint logo are trademarks of Apple Inc. Canon, imageRUNNER, imageWARE, imagePASS, and the GENUINE
logo are registered trademarks or trademarks of Canon Inc. in the United States and may also be registered trademarks or
trademarks in other countries. II indicates that this model has been upgraded to new system software and includes additional
security features as standard. Canon products offer certain security features, yet many variables can impact the security of
your devices and data. Canon does not warrant that use of its features will prevent security issues. Nothing herein should be
construed as legal or regulatory advice concerning applicable laws; customers must have their own qualified counsel determine To learn about Canon's many awards, visit
the feasibility of a solution as it relates to regulatory and statutory compliance. All other referenced product names and marks usa.canon.com/awards.
are trademarks of their respective owners. All printer output images are simulated. All features presented in this brochure may
not apply to all Series and/or products and may be optional; please check with your Canon Representative for details. Products
shown with optional accessories. Neither Canon U.S.A. nor Canon Solutions America provides legal counsel or regulatory
compliance consultancy, including without limitation, Sarbanes-Oxley, HIPAA, GLBA, Check 21 or the USA Patriot Act. Each
customer must have its own qualified counsel determine the advisability of a particular solution as it relates to regulatory and
statutory compliance. Specifications and availability subject to change without notice. Not responsible for typographical errors.
©2019 Canon U.S.A., Inc. All rights reserved.
Federal Law prohibits copying of certain documents. Violators may be subject to penalties. We suggest
that you check with your own legal counsel. Canon U.S.A., Inc. and Canon Canada, Inc. intend to cooperate
with Law Enforcement Agencies in connection with claims of unauthorized copying.
19-030-2996
0119-CSAiRAC7500IIISRSB-PDF-IH
LEASE AGREEMENT CANON FINANCIAL SERVICES, INC. (“CFS”)
CFS-1020 (03/18)
CANON SOLUTIONS AMERICA, INC. Remittance Address: 14904 Collections Center Dr.
CFS’ AGREEMENT NUMBER: Chicago, Illinois 60693 Phone: (800) 220-0200
COMPANY LEGAL NAME DBA PHONE
(“Customer”)
BILLING ADDRESS CITY COUNTY STATE ZIP
Number of Payments in Advance: End of Term Purchase Option: Fair Market Value $1.00 Other ($ or %):
(estimated)
Total Amount Due at Signing *: * Plus Applicable Taxes
THIS AGREEMENT IS NON-CANCELABLE BY CUSTOMER. CUSTOMER REPRESENTS THAT ALL ACTION REQUIRED TO AUTHORIZE
EXECUTION OF THIS AGREEMENT ON BEHALF OF CUSTOMER BY THE FOLLOWING SIGNATORIES HAS BEEN TAKEN. THE UNDERSIGNED
HAS READ, UNDERSTANDS AND HEREBY AGREES TO ALL OF THE TERMS AND CONDITIONS SET FORTH IN THIS AGREEMENT.
ACCEPTED AUTHORIZED CUSTOMER SIGNATURE
CANON FINANCIAL SERVICES, INC. By: X Title:
GOVERNMENTAL ENTITY
Complete Legal Name
(“Customer”)
Customer warrants that it has funds available to pay Payments payable pursuant to the agreement (whether
designated a lease, rental, master lease, or otherwise, together with any schedules, the “Agreement”) until
the end of its current appropriation period and warrants that it presently intends to make Payments in each
appropriation period from now until the end of this Agreement. The officer of Customer responsible for
preparation of Customer's annual budget shall request from its legislative body or funding authority funds to
be paid to CFS under this Agreement. If notwithstanding the making in good faith of such request in
accordance with appropriate procedures and with the exercise of reasonable care and diligence, such
legislative body or funding authority does not appropriate funds to be paid to CFS for the Equipment,
Customer may, upon prior written notice to CFS, effective upon the exhaustion of the funding authorized for
the then current appropriation period, return the Equipment to CFS, at Customer's expense and in
accordance with this Agreement, and thereupon, Customer shall be released of its obligation to make
Payments to CFS due thereafter, provided: (1) the Equipment is returned to CFS as provided for in the
Agreement; (2) the above described notice states the failure of the legislative body or funding authority to
appropriate the necessary funds as the reason for cancellation; and (3) such notice is accompanied by
payment of all amounts then due to CFS under the Agreement. In the event Customer returns the
Equipment pursuant to the terms of this Agreement, CFS shall retain all sums paid by Customer.
Customer's Payment obligations under this Agreement in any fiscal year shall constitute a current expense
of Customer for such fiscal year, and shall not constitute indebtedness or a multiple fiscal year obligation of
Customer under Customer's state constitution, state law or home rule charter. Nothing in this Agreement
shall constitute a pledge by Customer of any taxes or other monies, other than as appropriated for a
specific fiscal year for this Agreement and the Equipment.
The undersigned represents and warrants to CFS that all action required to authorize the execution and
delivery of this Addendum on behalf of the above referenced Customer by the following signatory has been
duly taken and remains in full force and effect. Customer agrees that CFS may accept a facsimile or other
electronic transmission of this Addendum as an original, and that facsimile or electronically transmitted
copies of Customer’s signature will be treated as an original for all purposes.
ACCEPTED
Canon Financial Services, Inc. Customer
By By
Date Title
CFS-2020 (04/16)
Municipal Opinion of Counsel
(This form is to be retyped on the letterhead of Counsel)
I am counsel for { Insert the name of Municipality} (the “Customer”), I am familiar with the above referenced
Agreement (whether designated a lease, rental, or Master Lease, together with any Schedules thereto or otherwise,
the “Agreement”) by and between Canon Financial Services, Inc. (“CFS”) and the Customer relating to the lease of
certain equipment identified therein (the ''Equipment'').
Based on my examination of the Agreement, the information statement required by CFS for purposes of Section 149
(e) of the Internal Revenue Code of 1986, as amended (the “Code”), and such other documents, records and papers as I
deem to be relevant and necessary as the basis for my opinion set forth below, it is my opinion that:
1. The Customer is the {Insert the name of State or local government} or a lawfully constituted political
subdivision or agency thereof and is authorized by the Constitution and laws of such state to enter into the
transaction contemplated by the Agreement and to carry out its obligations thereunder.
2. The Agreement set forth above has been duly authorized, executed and delivered by the Customer and
constitutes a valid, legal and binding agreement enforceable in accordance with its terms.
3. No further approval, consent or withholding of objections is required from any federal, state or local
government authority with respect to the entering into or performance by the Customer of the Agreement
and the transaction contemplated thereby.
4. The entering into and performance of the Agreement and other related documents will not violate any
judgment, order, law or regulation applicable to the Customer or result in any breach of, or constitute a
default under, or result in the creation of any lien, charge, security interest or other encumbrance upon any
assets of the Customer or the Equipment pursuant to any indenture, mortgage, deed of trust, bank loan, credit
agreement or other instrument by which the Customer is a party or by which it or its assets may be bound.
5. There are no actions, suits or proceedings pending or, to the knowledge of the Customer, threatened against
or affecting the Customer in any court or before any government commission, board or authority, which, if
adversely determined, will have a material adverse effect on the ability of the Customer to perform its
obligation under the Agreement.
6. The Equipment is personal property and, when subject to use by the Customer, will not be or become fixtures
under the laws of the State where the Equipment is being used by the Customer.
7. All required public bidding procedures regarding an award of this Agreement have been followed by the
Customer.
8. The interest income from the Agreement set forth above is exempt from Federal income taxes.
Company: Company:
Address: Address:
Email: Email:
Lease or Purchase:
You agree to lease the items listed below or in any addendum(s) to this Agreement from the Leasing Company identified below, at the fixed periodic
lease payments indicated below or in any addendum(s) to this Agreement and for the fixed term specified in the lease agreement between you and
the Leasing Company. Delivery to you of the items specified is contingent on you signing a lease agreement with the Leasing Company.
Canon Financial Services, Inc. Other (Name of Leasing Company):__________________________
You agree to purchase the items listed below or in any addendum(s) to this Agreement, for the purchase price specified.
The “bill to” for the items listed is the Leasing Company or you, depending on which box is checked above.
PLEASE PRINT
Equipment, Supplies and Licenses of Application Software with listed third party support contracts:
Periodic Lease
Item
Product Description Qty Unit Price Payment or
Code
Purchase Price
This transaction shall be governed in all respects by the Terms and conditions of contract # FI-R-0251-18 dated 10-1-2018 between Canon
Solutions America, Inc. and DuPage County and any terms and conditions which conflict with or vary from the contract terms shall be
deemed null and void.
Subtotal from
Payment Terms Other Requirements Supplemental Addendum
BY YOUR SIGNATURE BELOW, YOU AGREE TO LEASE OR PURCHASE, AS SPECIFIED ABOVE, THE ITEMS LISTED ABOVE OR IN ANY ADDENDUM(S) TO THIS
AGREEMENT. YOU ACKNOWLEDGE RECEIPT OF A COPY OF THIS AGREEMENT, CONSISTING OF TWO PAGES INCLUDING THIS FACE PAGE. THE ADDITIONAL
TERMS AND CONDITIONS ON PAGE 2 HEREOF AND IN ANY ADDENDUM(S) HERETO ARE INCORPORATED AND MADE PART OF THIS AGREEMENT.
Address: Address:
W = myCSA website
Per Image Charge: CSA Canon Financial Services, Inc. (“CFS”) PO# ________________
Base Charge Billing Cycle Initial Term Coverage Plan
If adding the Equipment below to existing
Monthly Quarterly Other ___________ _______ Months
(min. 12) Per Unit Fleet Aggregate an Aggregate, provide either a contract #
or serial # under Aggregate.____________
Excess Per Image* Charge Billing Cycle Price Plan Consumables Inclusive Toner Fulfillment Method
Customer order unless noted for
Monthly Quarterly Other ___________ Standard Fixed Toner Other___________ Equipment below**
Subject to the terms and conditions of this Agreement, CSA agrees to service the Equipment listed below or in any Addendum(s) to this Agreement at the charges stated herein or therein. For newly installed
Equipment, the Start Date is provided in Paragraph 1 of the Additional Terms and Conditions. The Start Date for previously in place Equipment is ____/____/___.
*Each Image is equal to 1 printed page except for Océ brand Wide Format products in which case each Image is equal to one (1) square foot.
Covered Images per unit or Fleet
included in Base Charge Per Image Charge in excess of Base
Model Serial # All aggregate images should be listed per unit. Covered Images Charge Corporate Alt
Start Meter per unit Advantage Meter
B & W Color B&W Color Long Sheet B&W Color Long Sheet or Fleet Yes/No Method*
BY YOUR SIGNATURE BELOW, YOU AGREE TO PURCHASE THE MAINTENANCE SERVICES SPECIFIED ABOVE. YOU ACKNOWLEDGE RECEIPT OF A COPY OF
THIS AGREEMENT, CONSISTING OF 2 PAGES INCLUDING THIS FACE PAGE. THE ADDITIONAL TERMS AND CONDITIONS ON PAGE 2 HEREOF AND IN ANY
ADDENDUM(S) HERETO, ARE INCORPORATED AND MADE A PART OF THIS AGREEMENT.
The National IPA Cooperative Purchasing Program provides members with favorable, negotiated
terms and significant pricing discounts. The National IPA Program utilizes the County of DuPage
(“County”) Contract No: FI-R-0251-18 effective October 1, 2018 (“the Master Contract”) with
Canon Solutions America, Inc. (“CSA”). The National IPA Program can be used by any
“Customer” who is also a National IPA member. “Customer” means the public agencies nationally,
including state and local governmental entities, public and private primary, secondary and higher
education entities, non-profit entities, and agencies for the public benefit purchasing under the
Master Contract. Information on how to participate, and the entire Master Contract, can be found at
http://nationalipa.org. Currently there is no fee to join National IPA.
• For multifunctional copiers and their maintenance services, the Customer can simply issue a
purchase order with the below provision incorporating the Master Contract, or sign a form
Canon Solutions America Unified Lease or Purchase and Maintenance Agreement, which
will be subject to the terms of the Master Contract.
• For production and wide format models, managed print services and facilities management
services, additional specialized terms will be provided with the Canon Solutions America
proposal or RFP response.
• For all products and services, customized pricing and configurations will be included in the
proposal or response. If staples, surge protectors, dedicated technicians, or removal and
relocation services are not requested by the Customer, Canon Solutions America will exclude
them and shall further reduce already discounted National IPA prices.
If issuing a purchase order for multifunctional copiers and their maintenance services, the language
to be included is as follows:
“Notwithstanding any provision of this purchase order to the contrary‚ the use of this
purchase order shall be for Customer’s [or Buyer’s] administrative convenience and any
terms and conditions on this purchase order which conflict with or vary from the terms
contained in Contract FI-R-0251-18 effective 10–1–2018 between Canon Solutions America,
Inc. and DuPage County‚ shall be deemed null and void.”
The Customer purchase order, signed Canon Solutions America documents, Canon Solutions
America proposal, and/or RFP response, issued pursuant to the Master Contract, and this Program
Summary shall be considered the “Customer Agreement”. Unless otherwise agreed to in writing by
Canon Solutions America and the Customer, the terms of the Master Contract shall be controlling.
Leasing will be through Canon Solutions America’s affiliate, Canon Financial Services, Inc. (“CFS”).
The following favorable terms from the Master Contract modify the terms of the Canon
Solutions America Form Agreements attached thereto and such Master Contract terms are
controlling [as noted]. They apply to Customer unless otherwise noted.
1. Venue
By submitting this response, for The County of DuPage only, Canon Solutions America has agreed
that the venue for all disputes, arising out of the solicitation process, including but not limited to
judicial review of any protest decision, will be exclusively in the circuit court for the Eighteenth
Judicial Circuit in DuPage, Illinois and that Illinois law will control. For all other Customers purchasing or
leasing cooperatively off the agreement, disputes that may result between the Customer and Canon Solutions America
are to be resolved in accord with the law and venue rules of the State of purchase. (See Master Contract, Canon
Solutions America Response to Section 6, Additional Comments, Subsection 4. a., “Venue”)
Agreements)
If Customer is not satisfied with the performance of a Canon or Océ brand product, upon
Customer’s written request, Canon Solutions America in its sole discretion will repair or replace the
product with a like unit with equivalent capabilities. Prior to replacement Canon Solutions America
shall have the opportunity to return the product to good working order in accordance with the
terms of this Contract. This policy shall apply for 3 years from the date of installation or for the
initial term of any Canon Financial Services, Inc. lease, if longer, provided Customer is not in default
of its Customer Agreement and such maintenance services have not been canceled or terminated.
(See Master Contract, Response to Section 6, County of DuPage Exceptions / Standard Review of
Bid Terms and Conditions, Chart, Row entitled “Section 4 – Special Conditions, Extension of
Warranty”).
8. Rightsizing
Canon Solutions America will allow the Customer to upgrade or downgrade 5% of the cumulative
installed population of machines over the term of the Customer Agreement, provided Customer has
installed a minimum fleet of 200 units of Equipment [as provided to the County]. This provision
excludes imageRUNNER machines with rated speeds of 110 pages per minute or greater, or
imagePRESS products. (See Master Contract, Response to Section 6, County of DuPage Exceptions
/ Standard Review of Bid Terms and Conditions, Chart, Row entitled “Section 6 – Scope of Work
and Specifications, Copier Rightsizing”)
15. Uptime
Canon Solutions America will commit to a fleet average uptime of 95% over the 4 fixed quarterly
intervals per year, for devices within Canon Solutions America’s Servicing Territory. (Excludes
devices with rated speeds of 105ppm or greater). Canon Solutions America will commit to a fleet
average uptime of 80% on all production equipment over the 4 fixed quarterly intervals per year on
production level equipment within Canon Solutions America’s Servicing Territory. Downtime is
calculated from the time a service call is placed with Canon Solutions America’s dispatch department
until the time the Technician completes the repair. An uptime criterion is calculated between 8:30am
and 5:00pm, Monday through Friday, excluding Canon Solutions America holidays. Uptime
requirements will not include preventative maintenance service calls, calls which could have been
prevented by key operator functions outlined in unit's operation manual, calls created by user
mishandling, units which are running outside the manufacturer's optimum performance volume, or
units which need to be over-hauled as a result of reaching useful life, in the opinion of Canon
Solutions America’s Service Department. (See Master Contract, Response to Section 6, County of
DuPage Exceptions / Standard Review of Bid Terms and Conditions, Chart, Row entitled “Section
6 – Scope of Work and Specifications, Parts, Staples, Toner, Distribution, and Supplies 1st bullet
point”)
(1) The equipment is continuously and exclusively serviced by Canon Solutions America from
and including the date of original installation;
(2) Customer fulfills all terms of this Master Contract;
(3) Before requesting a replacement unit, Customer gives Canon Solutions America the
opportunity to cure any service problems which Customer may have with the equipment.
(4) In the event that an item of equipment is inoperable for a period in excess of sixteen (16)
consecutive business hours, Canon Solutions America will supply a loaner unit until the
machine is restored to good working order. (See Master Contract, Canon Solutions America
Response to Section 6, Additional Comments, Subsection 4. h., “Replacement of Canon
Branded Equipment”)
all decisions related to erasing or overwriting Data. Without limiting the foregoing, Customer
should, (a) enable the Hard Disk Drive (HDD) data erase functionality that is a standard feature on
certain Equipment and/or (b) prior to return or other disposition of the Equipment, utilize the
HDD (or comparable) formatting function (which may be referred to as “Initialized All
Data/Settings” function) if found on the Equipment to perform a one pass overwrite of Data or, if
Customer has higher security requirements, Customer may purchase from Canon Solutions America
at current rates an appropriate option for the Equipment, which may include (x) an HDD Data
Encryption Kit option which disguises information before it is written to the hard drive using
encryption algorithms, (y) a HDD Data Erase Kit that can perform up to a 3-pass overwrite of Data
(for Equipment not containing data erase functionality as a standard feature), or (z) a replacement
hard drive (in which case Customer should properly destroy the replaced hard drive). The terms of
this Section shall solely govern as to Data, notwithstanding that any provisions of this Agreement or
any separate confidentiality or data security or other agreement now or hereafter entered into
between Customer and Canon Solutions America could be construed to apply to Data. (See Master
Contract, Response to Section 6, County of DuPage Exceptions / Standard Review of Bid Terms
and Conditions, Chart, Row entitled “Section 4 – Special Conditions, End of Lease”)
22. Software
Installation/Implementation of software may be at an additional charge, and may be conditioned on
Customer’s agreement to a separate statement of work or other document covering the scope and
schedule of installation/implementation, configuration options, responsibilities of each party, and
other matters, which shall solely govern as to the matters covered therein. Additional charges may
apply for work beyond the initial scope described in such separate document. Support for software
is provided directly by the respective developers thereof and as set forth in each developer’s
applicable separate support contract, and is not provided by Canon Solutions America under this
Customer Agreement except as expressly provided herein. Support for software may require
separate purchase by Customer of a support contract. The terms of support contracts for software
are available from the developers, or will be provided to Customer by Canon Solutions America
upon request. Notwithstanding any provision in the support contract to the contrary, it shall
automatically renew on an annual basis, subject to a price increase after the initial term. Canon
Solutions America shall make available to Customer from time to time upgrades and bug fixes for
the software, but: (i) only if such upgrades and bug fixes are provided to Canon Solutions America
by the developers of such software, (ii) availability of upgrades and bug fixes may be at additional
charge, and (iii) installation of such upgrades and bug fixes by Canon Solutions America if requested
by Customer shall be at additional charge. Customer is not required to use Canon Solutions America
for installation of either software or for any upgrades and bug fixes, but if installation is done by
anyone other than Canon Solutions America, Canon Solutions America shall have no responsibility
for any performance or other issues that may result from such installation. Canon Solutions America
shall also use reasonable efforts to provide Level 1 support for the software for so long as a Canon
Solutions America maintenance agreement for the related equipment remains in effect, except that
for certain software, Level 1 support shall be provided only if and so long as a separate software
support contract for such software from the developer thereof is in effect. Level 1 support consists
of (i) providing help-line telephone assistance in operating the software and identifying service
problems and attempting to troubleshoot any such problems in the software; (ii) escalating operating
problems to the available developer of the software as needed to rectify such problems, including
facilitating contact between Customer and the developer of the software as necessary; and (iii)
maintaining a log of such problems to assist in tracking the same. If Customer acquired uniFLOW,
an authorized Canon Solutions America representative may receive a print usage report for business
reviews. (See Master Contract, Forms and Documents, Purchase and Acquisition Agreements)
IDC OPINION
Wethersfield Public Schools, a K–12 school system, selected Canon as the
organization's managed print services (MPS) vendor in an effort to increase employee
www.idc.com
technology demonstration were core differentiators and win factors during the
RFP and evaluation process.
It details why Wethersfield Public Schools needed a solution, the organization's core
requirements, the vendor selection process, the implementation of the solution, and
the results of the implementation.
Organization Overview
For this Buyer Case Study, we interviewed Timothy Howes, the assistant
superintendent of Finance and Human Resources for Wethersfield Public Schools.
In late 2010, the state of technology at the school system was identified as a core
weakness. Through a series of meetings focused on needs-based analysis of
operations and technological infrastructure, Howes identified a number of problems
around the existing print solution, including scattered printer locations, high print
costs, and long print queues associated with diminished employee productivity. In
November 2010, Howes began to look for a managed print solution to address these
issues and update the organization's aged and scattered fleet of printers, copiers, and
scanners.
Table 1 provides a summary of factors that led Wethersfield Public Schools to select
and purchase Canon's MPS solution.
TABLE 1
Category Details
Vertical Education
Long print queues, malfunctioning print equipment, and high device downtimes were
causing significant delays and frustration for employees. The organization needed a
vendor that could provide and manage a solution that would increase the productivity
of employees by eliminating the need to waste excessive time on printing activities.
To accomplish this goal, the school system also needed a vendor that could provide
best-in-class service, support, and training. The training component was crucial to
making sure that the organization's user base, which was not exceedingly well versed
in technology use, could take full advantage of the upgraded solution to achieve
maximum productivity gains.
Product Selection
At the beginning of the selection process, Wethersfield Public Schools sent an RFP to
six vendors and received responses from Xerox, Canon, Ricoh, and Savin. Following
the RFP process, each of the vendors performed an onsite analysis of the
organization and offered metrics around print volume and strategies for cost
reduction. It took approximately five months to make a final decision and sign a
contract after the initial decision to find an MPS solution was made.
While most of the vendors performed a superficial analysis that consisted largely of
installing click-count software and a brief walk-around, Canon began to differentiate
itself early based on the very thorough and illuminating analysis it provided back to
the school system. Howes described how Canon "went to every single room and
dissected our network," a strategy that yielded numerous insights such as phantom
print costs, a more accurate view of print volumes and number of devices, and areas
for significant cost reductions. One of the most surprising findings was that the
organization had over 250 devices throughout the school system, some of which were
not networked and seldom, if ever, used.
Despite being impressed with the initial professionalism from Canon, Howes decided
to involve some of the heaviest and most battle-scarred users of the school system's
copy-and-print technology to test the usability and durability of the prospective
products. This evaluation period proved to be another key differentiator for Canon as
the teachers and administrators selected to demo the product were immediately
impressed with the product's ease of use and the quality of the output. This process
also represented an opportunity for the end users to help identify potential problems
that the organization might have experienced with the solution after it was deployed.
The cost of the solution was obviously a pertinent factor to the decision, but it was not
the primary driver in selecting a vendor. "I don't run everything based off of cost
because it never works out," Howes said. The final selection ultimately came down to
Implementation
The school system completed a strategic and seamless implementation of the new
Canon fleet by waiting to implement the solution during summer vacation when only a
minimal amount of staff were working in the facilities. Canon's team members
removed the old equipment, installed and tested the new devices, and initiated
training for teachers and administrators. In addition to optimizing the fleet, Canon
helped consolidate the fleet from 252 devices down to approximately 80.
Following the upgrade, the process of training, onboarding, and issuing user IDs was
conducted for the minimal crew working during the summer. This process was
repeated for an additional 550 employees in the fall and took approximately two to
three weeks. Canon also offered retraining for teachers and administrators who were
struggling to master the technology.
In addition to leasing the physical fleet of devices, Wethersfield Public Schools also
chose to implement a broad range of software solutions and technology, including
document storage, document management, cloud-based management, and scanning
capabilities. The organization also purchased Canon's uniFLOW software solution to
manage and monitor print activities and access.
Results
Howes also credits Canon's exceptional service and maintenance of the fleet as an
integral aspect of the solution's overall ability to boost performance within the
organization. Whereas device fixes and repairs had previously been a multiple-day
endeavor, Canon has been able to make remarkably fast repairs and typically
resolves problems in the time frame of less than an hour to four hours. "Before, my
downtime was incredible. Now, my downtime is next to nothing. I don't have lines. I
In addition to the productivity gains and cost savings, the organization's specific
decision to purchase software solutions from Canon has helped initiate two
significant, game-changing cultural changes within the organization around
sustainable use and the way educators in the school system instruct their students:
Lessons Learned
Challenges and obstacles in this deployment were minor and related to the process of
building necessary skills and fully acclimating to the new solution. Canon proved to be
an exemplary implementation partner in part due to its willingness to meet the
requests of employees at the school system and provide additional training and
support resources to minimize the impact of the cultural changes associated with the
project.
ESSENTIAL GUIDANCE
Wethersfield Public Schools received major dividends from its decision to prioritize
vendor quality, product functionality, and service availability over other factors like
cost reduction.
The insights, suggestions, and strategies that Canon generated during its initial
assessment at Wethersfield Public Schools helped drive the rest of the project,
delivering on the organization's initial requirements and helping the organization
achieve results that were completely unexpected from an MPS implementation. "I
knew that we had to make a change at the organization. This was a great starting
point, but it turned out to be way more bang for the buck in savings of time, money,
and actually for me to forward my agenda in some of the other areas," Howes stated.
Peers in similar situations should take the time to push vendors during the selection
process to prove that they have a thorough understanding of the organization's
environment and have identified strategies and areas of improvement to help the
buyer achieve its goals. Careful assessment and professionalism during the selection
LEARN MORE
Related Research
Worldwide and U.S. Managed Print Services and Basic Print Services 2013–
2017 Forecast (IDC #240851, May 2013)
Worldwide and U.S. Managed Print Services and Basic Print Services 2012–
2016 Forecast Update and Analysis (IDC #238570, December 2012)
Copyright Notice
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Copyright 2013 IDC. Reproduction is forbidden unless authorized. All rights reserved.
PROPOSAL FORM
COPIERS/PRINTERS
PROPOSAL LPS-0046
Pursuant to and in full compliance with the RFP, the undersigned proposer, having visited
the site or property if applicable, and having thoroughly examined each and every
document comprising the RFP, including any addenda, hereby offers and agrees as
follows:
To provide the products and/or services specified in, and upon the terms and conditions
of, the RFP for the total sum of
/100 Dollars (write out
in words) ($____________________________________________________________).
ACKNOWLEDGEMENT
In submitting this Proposal Form, the undersigned proposer acknowledges that the
price(s) include all labor, materials, transportation, hauling, overhead, fees and
insurances, bonds or letters of credit, profit, security, permits and licenses, and all other
costs to cover the completed work called for in the RFP. Except as otherwise expressly
stated in the RFP, no additional payment of any kind will be made for work accomplished
under the price(s) as proposed.
REQUIRED DISCLOSURES
______ Yes
______ No
______ Yes
______ No
4. Arbitration/Litigation
______ Yes
______ No
5. Criminal Proceedings
______ Yes
______ No
______ Yes
______ No
BY ___________________________
TITLE:
_____________________________
(PRINT NAME)
______________________________ DATE:_____________________________
(SIGNATURE)
Please fully complete the applicable section below, attaching a separate sheet if you
need additional space.
If yes, please state the full street address (not a post office box) of that
“permanent place of business.”
IF A CORPORATION:
If yes, please state the full street address (not a post office box) of that
“permanent place of business.”
______________________________________________________
_______________________________ _______________________________
Name & Title (if any) Residential Address (street only)
_______________________________ _______________________________
Name & Title (if any) Residential Address (street only)
_______________________________ _______________________________
Name & Title (if any) Residential Address (street only)
_______________________________ _______________________________
Name & Title (if any) Residential Address (street only)
If yes, please state the full street address (not a post office box) of that
“permanent place of business.”
______________________________________________________
IF A PARTNERSHIP:
_______________________________ _______________________________
Name & Title (if any) Residential Address (street only)
_______________________________ _______________________________
Name & Title (if any) Residential Address (street only)
_______________________________ _______________________________
Name & Title (if any) Residential Address (street only)
_______________________________ _______________________________
Name & Title (if any) Residential Address (street only)
If yes, please state the full street address (not a post office box) of that
“permanent place of business.”
______________________________________________________
___________________________________________
Proposer’s Full Legal Name
___________________________________________
(print)
Name and Title of Proposer’s Authorized Representative
___________________________________________
(signature)
Proposer’s Representative, Duly Authorized
___________________________________________
Date
COPIERS/PRINTERS
PROPOSAL LPS-0046
Contractor/organization agrees that it will indemnify and hold harmless the Ledyard
Board of Education its respective officers, agents and employees from any loss, costs,
damages, expenses, judgments and liability whatsoever kind or nature howsoever the
same may be caused resulting directly or indirectly by any act or omission of the
contractor, any subcontractor, anyone directly or indirectly employed by any of them or
anyone for whose acts any of them may be liable resulting in bodily injury including
sickness and death, personal injury or damage to property directly or indirectly, including
the loss of use resulting there from as permitted by law unless and to the extent caused
by the Ledyard Board of Education’s willful acts.
I/we understand the conditions set forth within this instrument and agree to provide the
required certification and will hold the Ledyard Board of Education harmless as outlined
in the above statement.
CONTRACTOR/ORGANIZATION NAME
____________________________________________________________________
AUTHORIZED SIGNATURE
____________________________________________________________________
PRINTED NAME
____________________________________________________________________
AUTHORIZED SIGNATURE
____________________________________________________________________
PRINTED NAME
____________________________________________________________________
DATE
____________________________________________________________________
PROPOSAL LPS-0046
COPIERS/PRINTERS
PROPOSER’S CERTIFICATION
Concerning Equal Employment Opportunities
And Affirmative Action Policy
1) I/we are in compliance with the equal opportunity clause as set forth in Connecticut State
law (Executive Order No. Three, http://www.cslib.org/exeorder3.htm).
5) I/we list job openings with federal and state employment services.
______________________________________
Legal Name of Proposer
__________________________________________
(Signature)
Proposer’s Representative, Duly Authorized
__________________________________________
Name of Proposer’s Authorized Representative
__________________________________________
Title of Proposer’s Authorized Representative
__________________________________________
Date
TOWN OF LEDYARD, CONNECTICUT
PROPOSAL FOR:
PROPOSAL NUMBER:
The undersigned proposer, having fully informed himself/herself/itself regarding the accuracy of the
statements made herein, certifies that:
The undersigned proposer further certifies that this affidavit is executed for the purpose of inducing the
Town of Ledyard to consider its proposal and make an award in accordance therewith.
______________________________________
Legal Name of Proposer
__________________________________________
(Signature)
Proposer’s Representative, Duly Authorized
__________________________________________
Name of Proposer’s Authorized Representative
__________________________________________
Title of Proposer’s Authorized Representative
__________________________________________
Date
______________________________________
Notary Public
My Commission Expires:
CONTRACT FOR COPIERS/PRINTERS
This Contract is made as of the _____ day of _________, 20___ (the “Effective
Date”), by and between the Town of Ledyard, Ledyard, Connecticut, a municipal
corporation organized and existing under the laws of the State of Connecticut (the
“Town”), and _________________ (the “Contracting Party”).
RECITALS:
WHEREAS, the Town has issued a Request for Proposals for Copiers/Printers
(the “RFP”), a copy of which, along with any addenda, is attached as Exhibit A;
WHEREAS, the Town has selected the Contracting Party to perform the Work (as
defined in Section 1 below); and
WHEREAS, the Town and the Contracting Party desire to enter into a formal
contract for the performance of the Work.
NOW THEREFORE, in consideration of the recitals set forth above and the
parties’ mutual promises and obligations contained below, the parties agree as follows:
1. Work: The Contracting Party agrees to perform the Work described more
fully in the attached Exhibits A and B ,
The Contracting Party also agrees to comply with all of the terms and conditions
set forth herein and in the RFP, including but not only all of the terms set forth
in Section 26 (the “Contract Terms”) of the Standard Instructions to
Bidders.
7. Notice: Any notices provided for hereunder shall be given to the parties in
writing (which may be hardcopy, facsimile, or e-mail) and shall be effective upon
receipt at their respective addresses set forth below:
If to the Town:
TOWN OF LEDYARD
By______________________________
Sam Kilpatrick III, Director Buildings &
Grounds
Its Duly Authorized Agent
Date: __________
By______________________________
Name, Title
Its Duly Authorized Agent
Date: ___________________________
STATE OF CONNECTICUT BIDDER QUALIFICATION STATEMENT
SECTION 00 45 14
GENERAL CONTRACTOR'S
BIDDER QUALIFICATION STATEMENT
____________________________________________________________________________________
PAGE 1 OF 5
GENERAL CONTRACTOR
BIDDER'S QUALIFICATION STATEMENT
All bidders are required to file this form, properly completed, WITH THEIR PROPOSAL. Failure of a bidder
to answer any question or provide required information may be grounds for the awarding authority to
disqualify and reject the bid. If a question or request for information does not pertain to your organization in
any way, use the symbol "NA" (Not Applicable). Use additional 8 ½ x 11" sheets with your letterhead as
necessary.
Name:___________________________________________________________________________
2. How many years has this organization been in business under its present business name?
Years____________________________________________________________________________
3. How many years has this organization been in business as a General Contractor?
Years:___________________________________________________________________________
4. Indicate all other names by which this organization has been known and the length of t1me known by
each name:
4.1 _____________________________________________________________________________
4.2 _____________________________________________________________________________
4.3 _____________________________________________________________________________
5. This firm is a:
Corporation
Partnership
Sole Proprietorship
Joint Venture
Other
_____________________________________________________________________________________
CT DCS • 6000 - Bid Phase Forms- 09.01.11 PROJECT NO.: LPS-00-046
SECTION 00 45 14
GENERAL CONTRACTOR'S
BIDDER QUALIFICATION STATEMENT
____________________________________________________________________________________
PAGE 2 0F 5
6. Attach resumes of all supervisory personnel, such as Principals, Project Managers, and
Superintendents, and Construction Scheduler (see Section 01 32 16 or 01 32 16.13 of the General
Requirements. as applicable) who will be directly involved with the project on which you are now a bidder.
Indicate their construction related training, certifications and licenses and the number of years of actual
construction experience. Indicate the number of years of this actual construction experience which were in
a Supervisory capacity.
7. List all sub-trades, which your firm customarily performs with own employees:
7.1 _____________________________________________________________________________
7.2 _____________________________________________________________________________
7.3 _____________________________________________________________________________
7.4 _____________________________________________________________________________
7.5 _____________________________________________________________________________
8. All Construction Projects your organization has in process (attach separate sheets using the following
format as necessary):
9. Has your organization ever failed to complete a contract, or has any officer or partner of your
organization ever been an officer or partner of another organization that failed to complete a contract?
NO
YES
If yes, indicate the circumstances leading to the project failure and the name of the company which
provided the bonding for the failed contract(s):
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________________________________________
NO
YES
11. Has your organization had any legal or administrative proceedings against the organization, or any
officers, principals, partners, members, or employees of the organization currently pending or
concluded<adversely within the last five years, and any judicial or administrative sanctions that are still
in effect against such organization, and any of its officers, principals, partners, members, or
employees? (Exclude OSHA violations which are called for elsewhere in this statement.)
NO
YES
12. Has your organization had any disbarments or suspensions that have been imposed in the past five
years or that was still in effect during the five year period or is still in effect?
NO
YES
If yes, list and explain; such list must include disbarments and suspensions of officers, principals, partners,
members, and employees of your organization:
13. Has your organization had any other reason that precludes your organization or any officer, principal,
partner, member, or employees thereof from bidding on a contract in Connecticut or any other
jurisdiction?
NO
YES
____________________________________________________________________________________
CT DCS - 6000 - Bid Phase Forms- 09.01.11 PROJECT NO.: LPS-00-046
SECTION 00 45 14
GENERAL CONTRACTOR'S
BIDDER QUALIFICATION STATEMENT
____________________________________________________________________________________
PAGE 4 0F 5
14. Has your organization had any willful or serious violations of any Occupational Safety and Health Act
(OSHA) or of any standard, order or regulation promulgated pursuant to such act, during the three-year
period preceding the bid, provided such violations were cited in accordance with the provisions of any State
Occupational Safety and Health Act or Occupational Safety and Health Act of 1970?
NO
YES
If yes, list and explain; indicate whether these were abated within the time fixed by the citation or whether
the citation was appealed. If appealed, what is the status or disposition?
15. Has your organization had any criminal convictions related to the injury or death of any employee in the
three year period preceding the bid?
NO
YES
16. Have there been any changes in your company's financial condition or business organization, which
might affect your company's ability to successfully complete this contract?
NO
YES
____________________________________________________________________________________
CT DCS - 6000 - Bid Phase Forms- 09.01.11 PROJECT NO.: LPS-00-046
SECTION 00 45 14
GENERAL CONTRACTOR'S
BIDDER QUALIFICATION STATEMENT
____________________________________________________________________________________
PAGE 5 0F 5
Dated at _____________________________________________________________________________
________________________________________________________________________
_________________________________________________________________________
Signature ______________________________
Notary Statement:
Questions and all statements therein contained are true and correct.
END OF SECTION
_____________________________________________________________________________________
CT DCS • 6000 - Bid Phase Forms- 09.01.11 PROJECT NO.: LPS-00-046
Directions to Contractor: Connecticut law requires that any contractor applying or bidding
for a contract (including individuals who are independent contractors) with a local or regional
board of education, a governing council of a state or local charter school, or interdistrict
magnet school operator require any employee with the contractor who would be in a position
involving direct student contact to supply the contractor with the information provided in this
form. Information may be collected either through a written communication or telephonically.
Name
Street address
Contact person
Part A. Please list the name, address and telephone number of each current or former employer
below, if such current or former employer was a local or regional board of education, a
governing council of a state or local charter school, or interdistrict magnet school operator, or if
such employment otherwise caused you to have contact with children.
Part C – Written Consent and Disclosure Authorization. I hereby authorize the entities I
have listed in Section 2 of this form to release to the entity listed in Section 1
of this form the information required to be released by my previous employer
pursuant to (C.G.S.) § 10-222c along with any related records. I hereby
consent to and authorize disclosure by the State Department of Education of
the information requested pursuant to C.G.S. § 10-222c, as amended by Public
Act 16-67, and I hereby authorize the release by the State Department of
Education of any related records. I further hereby release the above-named
employer(s) and the State Department of Education from any and all liability
of any kind that may arise from the disclosure or release of records requested
pursuant to C.G.S. § 10-222c, as amended by Public Act 16-67.
____________________________________________ ______________________________
Signature Date
S
NOTES:
The terms provided below are currently defined in state law as follows. Please note that statutes
may be amended from time to time.
Abuse or neglect means – “abuse or neglect as described in Section 46b-120, and includes any
violation of Sections 53a-70, 53a-70a, 53a-71, 53a-72a, 53a-72b or 53a-73a.” Connecticut
General Statutes § 10-222c(k).
The Connecticut State Department of Education is an affirmative action/equal opportunity employer and does not discriminate
on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, national origin, ancestry,
age, criminal record, political beliefs, genetic information, intellectual disability, past or present history of mental disability,
learning disability, or physical disability, including, but not limited to, blindness or any other basis prohibited by Connecticut
state and/or federal nondiscrimination laws.