AFRO

Lembar Kerja HUL

MILAH

Nama Lengkap : AFROHUL MILAH

Nomor Kartu Prakerja : 3550202360450658

Naskah Percakapan

James : Hello, Good Morning

Contact Center : Hello sir, Good Morning. I’m Ruby from T-Mobile. What can I help you?
James : I would like to make a complaint regarding my internet service
Contact Center : I’m sorry , may I know your name?
James : It’s James
Contact Center : Very well, Mr.James, what has been the promblem?
James : My internet conncetion has not worked properly. The cellular signal was
gone for a week
Contact Center : I am sorry to hear that. Please allow me to check to see if there is any issue
with the network in your area. May I know your client number?
James : Yes, it’s 638656
Contact Center : Thank you. Our system shows that there is a network issue in your area, and
we have been currently fixing it. The approximate repair time would be 5 to 8
hours.
James : Are you serious? Why does it take that long?
Contact Center : I am sorry, I understand how you feel sir. The issue appears to be a big one,
so it needs a longer time to fix it.
James : What should I do then?
Contact Center : Just wait sir, we’re trying our best to make it back to normal. We would
notify you once the isssue is resolved
James : All right, then
Contact Center : Is there anything else I can help you with?
James : No, thanks
Contact Center : My apologies once again for the inconvenience. Thank you for your call.
Have a good day Mr. James!

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 35502
02360
Lembar Kerja 45065
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Lembar Komplain Pelanggan

Nama Pelanggan James Willson

No. Telp 638656

Detail Komplain

The internet connection does not work properly, the signal was gone for a week

Cara Penyelesaian

After the contact center check, the system shows that there is a problem with the
connection at Mr.James’s area and try to fix it. The approximate repair time would
be 5 to 8 hours. If the connection back to normal the contact center would notify
Mr.James