INCIDENT TTR CUSTOMER

INC1573781 07:56:01
INC1572824 09:32:45
INC1571494 11:06:06
INC1570367 12:24:19
INC1569886 12:36:57
INC1569850 12:44:03
INC1567630 14:44:14
INC1549443 35:51:46
INC1523017 50:19:33
SUMMARY
T1 / 198639 / bapak iwan / 0291436392 / kendala fisik / eskalasi / 231028-121665 / bpn / 082323884556 [A_INTERNET][SWA
2023-10-28 20:12:45 201200 / sosmed / Bagus priyo atmojo (DM IG) / 141401110131 / 089525047464 / TBC / FCR NO / BNO
T1 / 169806 / kiki / 142401133857 / inet tbc / tiket / 231028-118808 / bnok / 085727134100 / 085727134100 [A_INTERNET][PL
2023-10-28 17:21:11 T1/ 180611 / bp candra / 141401108101/ inet tbc onu los kabel Pactcord ok/ open tiket / tiket 231028-11
T2 / 103679 / IVR / bu kiki / 142401121420 / 2P / 3P Mati Total / Contacted / 231028-117079 / BNOK / 0895386028253 / 08953
[142401106871/Joeni Penny Kristoro/08122879178/Tidak bisa terkoneksi internet] [A_INTERNET][PL-TSEL]
T1 / 106122 / catur / 142401124634 / tbc ganti modem/ open tiket / 231028-114249 / bnok / 02914247321 / 081477199923 / [A
2023-10-27 17:52:22 [SQM] 142401107327 ODP-KUD-FT/074 FT/D07/074.01 [08112751711] CRITICAL [SUSPECT RCA:KON
2023-10-27 03:25:19 [SQM] 141401107467 ODP-KUD-FAC/060 FAC/D04/060.01 [085225529434] CRITICAL [SUSPECT RCA
REPORTED DATE OWNER GROUP OWNER
2023-10-28 21:49:30 TA HD WITEL JATENG TIMUR UTARA (KUDUS)
2023-10-28 20:12:45 TA HD WITEL JATENG TIMUR UTARA (KUDUS) 20920927
2023-10-28 18:39:23 TA HD WITEL JATENG TIMUR UTARA (KUDUS) 20920927
2023-10-28 17:21:11 TA HD WITEL JATENG TIMUR UTARA (KUDUS) 20920927
2023-10-28 17:08:19 TA HD WITEL JATENG TIMUR UTARA (KUDUS) 20920927
2023-10-28 17:00:41 TA HD WITEL JATENG TIMUR UTARA (KUDUS) 20920927
2023-10-28 15:01:19 TA HD WITEL JATENG TIMUR UTARA (KUDUS) 22950012
2023-10-27 17:52:22 TA HD WITEL JATENG TIMUR UTARA (KUDUS) 19920232
2023-10-27 03:25:19 TA HD WITEL JATENG TIMUR UTARA (KUDUS) 19920232
CUSTOMER SEGMENT SERVICE TYPE WITEL WORKZONESTATUS STATUS DATE
PL-TSEL INTERNET KUDUS KUD BACKEND2023-10-28 21:49:33
PL-TSEL INTERNET KUDUS KUD BACKEND2023-10-28 20:12:48
PL-TSEL INTERNET KUDUS KUD BACKEND2023-10-28 18:39:25
PL-TSEL INTERNET KUDUS KUD BACKEND2023-10-28 17:21:14
PL-TSEL INTERNET KUDUS KUD BACKEND2023-10-28 17:08:22
PL-TSEL INTERNET KUDUS KUD BACKEND2023-10-28 17:00:44
PL-TSEL INTERNET KUDUS KUD BACKEND2023-10-28 15:01:21
PL-TSEL INTERNET KUDUS KUD BACKEND2023-10-27 17:52:28
PL-TSEL INTERNET KUDUS KUD BACKEND2023-10-27 03:25:21
TICKET ID GAMAS REPORTED BY CONTACT PHONE CONTACT NAME
DIEGO.ADHI.FERNANDO 082323884556 bapak iwan
MIRANTI 089525047464 GALIH SANGAJI
TRI.HANDOKO 085727134100 kiki
NITA.YUSTITIA.RAHMAYANI 085800035348 bp candra
DESY.NUR.ANIYAH.UKI.PRIYANA 0895386028253 BU KIKI
MY.INDIHOME-X 08122879178 Joeni Penny Kristoro
ENDRI.ATNA.RETNO.HARTINI 081477199923 catur
PROACTIVE_TICKET 08112751711 SRI RAHAYU INDRARINI
PROACTIVE_TICKET 085225529434 SOETRIMO
CONTACT EMAIL BOOKING DATE DESCRIPTION ASSIGMENT REPORTED PRIORITY
iwan.susanto.kudus@gmail.com Assigned By RK
Assigned By STO
Reassigned By HD
Assigned By RK
Reassigned By HD
kristo.k09@gmail.com Reassigned By HD
Assigned By RK
Email Reassigned By HD
Email Reassigned By HD
SOURCE TICKET SUBSIDIARY EXTERNAL TICKET ID CHANNEL CUSTOMER TYPE CLOSED BY
CUSTOMER 231028-121665 2 HVC_GOLD
CUSTOMER 231028-120423 19 REGULER
CUSTOMER 231028-118808 2 REGULER
CUSTOMER 231028-117308 2 HVC_SILVER
CUSTOMER 231028-117079 2 REGULER
CUSTOMER MYINX-1698486953062 40 REGULER
CUSTOMER 231028-114249 2 HVC_SILVER
PROACTIVE 50 REGULER
PROACTIVE 50 HVC_SILVER
CUSTOMER ID CUSTOMER NAME SERVICE ID
22033952 KUNARDI (P) 22033952_141401102670_INTERNET
35564173 GALIH SANGAJI 35564173_141401110131_INTERNET
62424599 DIAN WAHYU PRATAMA 62424599_142401133857_INTERNET
31188802 FUTSAL CAMPEONE 31188802_141401108101_INTERNET
62531811 KIKI KRISTIANINGRUM 62531811_142401121420_INTERNET
38976938 JOENI PENNY KRISTORO 38976938_142401106871_INTERNET
55402271 CATUR AANII AL FATHIN 55402271_142401124634_INTERNET
40179111 SRI RAHAYU INDRARINI 40179111_142401107327_INTERNET
22193529 SOETRIMO 22193529_141401107467_INTERNET
SERVICE NO SLG TECHNOLOGY LAPUL GAUL ONU RX PENDING REASON
141401102670 GOLD Fiber 0 -500
141401110131 SILVER Fiber 0 0
142401133857 SILVER Fiber 0 0
141401108101 SILVER Fiber 0 0
142401121420 SILVER Fiber 0 0
142401106871 SILVER Fiber 0
142401124634 SILVER Fiber 0 -500
142401107327 SILVER Fiber 0 NULL | -500
141401107467 SILVER Fiber 0
DATEMODIFIED INCIDENT DOMAIN REGION
2023-10-29 05:45:33 REG-4
2023-10-29 05:45:32 REG-4
2023-10-29 05:45:31 REG-4
2023-10-29 05:45:32 REG-4
2023-10-29 05:45:18 REG-4
2023-10-29 05:44:46 REG-4
2023-10-29 05:45:35 REG-4
2023-10-29 05:44:14 REG-4
2023-10-29 05:44:53 REG-4
SYMPTOM HIERARCHY PATH
INTERNET | TECHNICAL | Tidak Bisa Browsing - 2P / 3P Mati Total
INTERNET | TECHNICAL | Tidak Bisa Browsing - 2P / 3P Mati Total
INTERNET | TECHNICAL | Tidak Bisa Browsing - 2P / 3P Mati Total
INTERNET | TECHNICAL | Tidak Bisa Browsing - 2P / 3P Mati Total
INTERNET | TECHNICAL | Tidak Bisa Browsing - 2P / 3P Mati Total
INTERNET | TECHNICAL | Tidak Bisa Browsing - Tidak Bisa Koneksi
INTERNET | TECHNICAL | Tidak Bisa Browsing - 2P / 3P Mati Total
INTERNET | TECHNICAL | Predictive Internet Fisik
INTERNET | TECHNICAL | Predictive Internet Fisik
SOLUTION DESCRIPTION ACTUAL SOLUTION KODE PRODUK PERANGKAT
TECHNICIAN DEVICE TYPE DEVICE NAME
22990131 | KHABIB HUDHA AMALI Fiber ODP-KUD-FG/068 FG/D09/068.01
TAW4BGESKUD009 | TRI WIJAYANTO Fiber ODP-KUD-FAK/136 FAK/D09/136.01
22990131 Fiber ODP-KUD-FAP/120 FAP/D07/120.01
21940005 | FATHONY ANDRENATA Fiber ODP-KUD-FS/051 FS/D07/051.01
21940005 Fiber ODP-KUD-FS/34 FS/D04/01.34
22990131 Fiber ODP-KUD-FAJ/066 FAJ/D02/066.01
22990131 | KHABIB HUDHA AMALI Fiber ODP-KUD-FG/032 FG/D06/032.01
22010140 Fiber ODP-KUD-FT/074 FT/D07/074.01
22960141 Fiber ODP-KUD-FAC/060 FAC/D04/060.01
WORKLOG SUMMARY

168971 | FRESH TIKET | Not Contacted

104318/ C4 Ticketing / Grup C4 Consumer dan fullfilment Kudus/ Masih menunggu Informasi lebih lanjut
BACKEND by 40
CLASSIFICATION FLAG REALM RELATED TO GAMAS TSC RESULT SCC RESULT TTR AGENT
TECHNICAL telkom.net NO N/A | N/A 00:00:00
TECHNICAL telkom.net NO N/A | N/A 00:00:00
TECHNICAL telkom.net NO N/A | N/A 00:00:00
TECHNICAL telkom.net NO N/A | N/A 00:00:00
TECHNICAL telkom.net NO N/A | N/A 00:00:00
TECHNICAL NO N/A | N/A 00:00:00
TECHNICAL telkom.net NO N/A | N/A 00:00:00
TECHNICAL NO N/A | N/A 00:00:00
TECHNICAL NO N/A | N/A 00:00:00
TTR MITRA TTR NASIONAL TTR PENDING TTR REGION TTR WITEL TTR END TO END NOTE
00:00:00 07:56:01 00:00:00 07:56:01 07:56:01 07:56:01
00:00:00 09:32:45 00:00:00 09:32:45 09:32:45 09:32:45
00:00:00 11:06:06 00:00:00 11:06:06 11:06:06 11:06:06
00:00:00 12:24:19 00:00:00 12:24:19 12:24:19 12:24:19
00:00:00 12:36:57 00:00:00 12:36:57 12:36:57 12:36:57
00:00:00 12:44:03 00:00:00 12:44:03 12:44:03 12:44:03
00:00:00 14:44:14 00:00:00 14:44:14 14:44:14 14:44:14
00:00:00 35:51:46 00:00:00 35:51:46 35:51:46 35:51:46
00:00:00 50:19:33 00:00:00 50:19:33 50:19:33 50:19:33
GUARANTE STATUS
NON GUARANTEE
NON GUARANTEE
NON GUARANTEE
NON GUARANTEE
NON GUARANTEE

NON GUARANTEE