INCIDENT TTR CUSTOMER

INC1595087 01:10:23
INC1595026 01:10:59
INC1594116 01:14:29
INC1593595 01:16:34
INC1593281 01:17:55
INC1593042 01:20:16
INC1592338 01:23:09
INC1592052 01:31:09
INC1590392 08:55:31
INC1590114 09:08:11
INC1589682 09:22:00
INC1569850 35:58:58
INC1549443 59:21:43
SUMMARY
[SQM] 142401129175 ODP-KUD-FAD/010 FAD/D03/010.01 [082146008142] CRITICAL [SUSPECT RCA:KONEKSI ONT|hasil
[SQM] 142401124403 ODP-KUD-FAW/066 FAW/D01/066.01 [085229827210] CRITICAL [SUSPECT RCA:KONEKSI ONT|has
[SQM] 142401106428 ODP-KUD-FAG/005 FAG/D04/005.01 [087831657643] CRITICAL [SUSPECT RCA:KONEKSI ONT|hasi
[SQM] 146401100896 ODP-KUD-FK/032 FK/D06/032.01 [081229857456] CRITICAL [SUSPECT RCA:KONEKSI ONT|hasiluku
[SQM] 142401105181 ODP-KUD-FAJ/015 FAJ/D02/015.01 [085226973366] CRITICAL [SUSPECT RCA:KONEKSI ONT|hasilu
[SQM] 142401128777 ODP-KUD-FAN/051 FAN/D03/051.01 [085701592290] CRITICAL [SUSPECT RCA:KONEKSI ONT|hasil
[SQM] 142401126401 ODP-KUD-FAR/001 FAR/D01/001.01 [081575149999] CRITICAL [SUSPECT RCA:KONEKSI ONT|hasil
[SQM] 142401130733 [085640385696] CRITICAL [SUSPECT RCA:KONEKSI ONT|hasilukur-periodik]
2023-10-29 20:04:22 T1 / 187380 / Bu Erlina / 142401131211 / Inet TBC / Open Tiket / 231029-115456 / BNOK / 08132516850
[SQM] 142401130944 ODP-KUD-FAV/085 FAV/D04/085.01 [08122558612] CRITICAL [SUSPECT RCA:KONEKSI ONT|Iboost
2023-10-29 19:39:14 159849 / sosmed / Olshop Hijab Gamis ig dm / 142401110271 / 085226394659 / LOS / BNOK [A_INTER
[142401106871/Joeni Penny Kristoro/08122879178/Tidak bisa terkoneksi internet] [A_INTERNET][PL-TSEL]
PELANGGAN MINTA SENIN 2023-10-27 17:52:22 [SQM] 142401107327 ODP-KUD-FT/074 FT/D07/074.01 [08112751711] CR
REPORTED DATE OWNER GROUP OWNER
2023-10-30 03:51:03 TA HD WITEL JATENG TIMUR UTARA (KUDUS)
2023-10-30 03:50:15 TA HD WITEL JATENG TIMUR UTARA (KUDUS)
2023-10-30 03:45:26 TA HD WITEL JATENG TIMUR UTARA (KUDUS)
2023-10-30 03:43:25 TA HD WITEL JATENG TIMUR UTARA (KUDUS)
2023-10-30 03:42:03 TA HD WITEL JATENG TIMUR UTARA (KUDUS)
2023-10-30 03:40:36 TA HD WITEL JATENG TIMUR UTARA (KUDUS)
2023-10-30 03:38:16 TA HD WITEL JATENG TIMUR UTARA (KUDUS)
2023-10-30 03:28:46 TA HD WITEL JATENG TIMUR UTARA (KUDUS)
2023-10-29 20:04:22 TA HD WITEL JATENG TIMUR UTARA (KUDUS) MDP88157272
2023-10-29 19:52:32 TA HD WITEL JATENG TIMUR UTARA (KUDUS) MDP88157272
2023-10-29 19:39:14 TA HD WITEL JATENG TIMUR UTARA (KUDUS) MDP88157272
2023-10-28 17:00:41 TA HD WITEL JATENG TIMUR UTARA (KUDUS) JW87141011
2023-10-27 17:52:22 TA HD WITEL JATENG TIMUR UTARA (KUDUS) 19920232
CUSTOMER SEGMENT SERVICE TYPE WITEL WORKZONESTATUS STATUS DATE
PL-TSEL INTERNET KUDUS KUD BACKEND2023-10-30 03:51:04
PL-TSEL INTERNET KUDUS KUD BACKEND2023-10-30 03:50:17
PL-TSEL INTERNET KUDUS KUD BACKEND2023-10-30 03:45:27
PL-TSEL INTERNET KUDUS KUD BACKEND2023-10-30 03:43:27
PL-TSEL INTERNET KUDUS KUD BACKEND2023-10-30 03:42:06
PL-TSEL INTERNET KUDUS KUD BACKEND2023-10-30 03:40:37
PL-TSEL INTERNET KUDUS KUD BACKEND2023-10-30 03:38:18
PL-TSEL INTERNET KUDUS KUD BACKEND2023-10-30 03:28:48
PL-TSEL INTERNET KUDUS KUD BACKEND2023-10-29 20:04:24
PL-TSEL INTERNET KUDUS KUD BACKEND2023-10-29 19:52:34
PL-TSEL INTERNET KUDUS KUD BACKEND2023-10-29 19:39:16
PL-TSEL INTERNET KUDUS KUD BACKEND2023-10-28 17:00:44
PL-TSEL INTERNET KUDUS KUD BACKEND2023-10-27 17:52:28
TICKET ID GAMAS REPORTED BY CONTACT PHONE CONTACT NAME
PROACTIVE_TICKET 082146008142 IRA MARLINA
PROACTIVE_TICKET 085229827210 SYAFIUDIN
PROACTIVE_TICKET 087831657643 KUSMIYATI
PROACTIVE_TICKET 081229857456 Sutrimo
PROACTIVE_TICKET 085226973366 mts tasywiqu al quran
PROACTIVE_TICKET 085701592290 FARID HIKAMAWAN
PROACTIVE_TICKET 081575149999 DJAYADI
PROACTIVE_TICKET 085640385696
HENDY.PRASETYO 081325168506 Erlina
PROACTIVE_TICKET 08122558612 SUFYAN SYARIH AT TSAURY
DANY.ESA.PUTRA 085226394659 HERU SANTOSO
MY.INDIHOME-X 08122879178 Joeni Penny Kristoro
PROACTIVE_TICKET 08112751711 SRI RAHAYU INDRARINI
CONTACT EMAIL BOOKING DATE DESCRIPTION ASSIGMENT REPORTED PRIORITY
Email
Email
Email
Email
Email
Email
Email
Email
fabilsarejo@gmail.com Assigned By STO
Email
Assigned By STO
kristo.k09@gmail.com Reassigned By HD
Email Reassigned By HD
SOURCE TICKET SUBSIDIARY EXTERNAL TICKET ID CHANNEL CUSTOMER TYPE CLOSED BY
PROACTIVE 50 REGULER
PROACTIVE 50 REGULER
PROACTIVE 50 HVC_SILVER
PROACTIVE 50 HVC_GOLD
PROACTIVE 50 HVC_SILVER
PROACTIVE 50 REGULER
PROACTIVE 50 HVC_SILVER
PROACTIVE 50 REGULER
CUSTOMER 231029-115456 2 HVC_SILVER
PROACTIVE 50 HVC_SILVER
CUSTOMER 231029-115102 19 REGULER
CUSTOMER MYINX-1698486953062 40 REGULER
PROACTIVE 50 REGULER
CUSTOMER ID CUSTOMER NAME SERVICE ID SERVICE NO
58820452 IRA MARLINA 58820452_142401129175_INTERNET 142401129175
55488219 SYAFIUDIN 55488219_142401124403_INTERNET 142401124403
38017448 KUSMIYATI 38017448_142401106428_INTERNET 142401106428
33767115 DINAS SOSP3P2KB 33767115_146401100896_INTERNET 146401100896
37021943 MTS TASYWIQU AL QURAN 37021943_142401105181_INTERNET 142401105181
60243727 FARID HIKAMAWAN 60243727_142401128777_INTERNET 142401128777
22033587 DJAYADI 22033587_142401126401_INTERNET 142401126401
58960074 MUHAMMAD SAFRUDIN 58960074_142401130733_INTERNET 142401130733
59831732 ERLINA PANJAITAN 59831732_142401131211_INTERNET 142401131211
58924689 SUFYAN SYARIH AT TSAURY 58924689_142401130944_INTERNET 142401130944
52696525 HERU SANTOSO 52696525_142401110271_INTERNET 142401110271
38976938 JOENI PENNY KRISTORO 38976938_142401106871_INTERNET 142401106871
40179111 SRI RAHAYU INDRARINI 40179111_142401107327_INTERNET 142401107327
SLG TECHNOLOGY LAPUL GAUL ONU RX PENDING REASON DATEMODIFIED
SILVER Fiber 0 NULL | 0 2023-10-30 05:08:37
SILVER Fiber 0 NULL | 0 2023-10-30 05:08:15
SILVER Fiber 0 NULL | 0 2023-10-30 05:03:59
SILVER Fiber 0 NULL | -500 2023-10-30 05:04:58
PLATINUM Fiber 0 NULL | 0 2023-10-30 05:04:55
SILVER Fiber 0 NULL | 0 2023-10-30 05:06:56
SILVER Fiber 0 NULL | 0 2023-10-30 05:08:07
SILVER 0 NULL | 0 2023-10-30 05:04:29
SILVER Fiber 2 0 2023-10-30 04:59:55
SILVER Fiber 0 NULL | -500 2023-10-30 05:06:30
SILVER Fiber 0 -500 2023-10-30 05:01:16
SILVER Fiber 0 2023-10-30 04:59:41
SILVER Fiber 0 NULL | -500 2023-10-30 05:14:11
INCIDENT DOMAIN REGION
REG-4
REG-4
REG-4
REG-4
REG-4
REG-4
REG-4
REG-4
REG-4
REG-4
REG-4
REG-4
REG-4
SYMPTOM HIERARCHY PATH
INTERNET | TECHNICAL | Predictive Internet Fisik
INTERNET | TECHNICAL | Predictive Internet Fisik
INTERNET | TECHNICAL | Predictive Internet Fisik
INTERNET | TECHNICAL | Predictive Internet Fisik
INTERNET | TECHNICAL | Predictive Internet Fisik
INTERNET | TECHNICAL | Predictive Internet Fisik
INTERNET | TECHNICAL | Predictive Internet Fisik
INTERNET | TECHNICAL | Predictive Internet Fisik
INTERNET | TECHNICAL | Tidak Bisa Browsing - 2P / 3P Mati Total
INTERNET | TECHNICAL | Predictive Internet Fisik
INTERNET | TECHNICAL | Tidak Bisa Browsing - 2P / 3P Mati Total
INTERNET | TECHNICAL | Tidak Bisa Browsing - Tidak Bisa Koneksi
INTERNET | TECHNICAL | Predictive Internet Fisik
SOLUTION DESCRIPTION ACTUAL SOLUTION KODE PRODUK PERANGKAT
TECHNICIAN DEVICE TYPE DEVICE NAME
Fiber ODP-KUD-FAD/010 FAD/D03/010.01
Fiber ODP-KUD-FAW/066 FAW/D01/066.01
Fiber ODP-KUD-FAG/005 FAG/D04/005.01
Fiber ODP-KUD-FK/032 FK/D06/032.01
Fiber ODP-KUD-FAJ/015 FAJ/D02/015.01
Fiber ODP-KUD-FAN/051 FAN/D03/051.01
Fiber ODP-KUD-FAR/001 FAR/D01/001.01

20931246 | JUMADI Fiber ODP-KUD-FAU/057 FAU/D01/057.01

Fiber ODP-KUD-FAV/085 FAV/D04/085.01
22030045 | NAUFAL TAQIUDDIN SANTIKO Fiber ODP-KUD-FZ/104 FZ/D07/104.01
22960141 Fiber ODP-KUD-FAJ/066 FAJ/D02/066.01
22870001 Fiber ODP-KUD-FT/074 FT/D07/074.01
WORKLOG SUMMARYCLASSIFICATION FLAG REALM RELATED TO GAMAS TSC RESULT
TECHNICAL NO N/A | N/A
TECHNICAL NO N/A | N/A
TECHNICAL NO N/A | N/A
TECHNICAL NO N/A | N/A
TECHNICAL NO N/A | N/A
TECHNICAL NO N/A | N/A
TECHNICAL NO N/A | N/A
TECHNICAL NO N/A | N/A
TECHNICAL telkom.net NO N/A | N/A
TECHNICAL NO N/A | N/A
TECHNICAL telkom.net NO N/A | N/A
CLOSED by 40 TECHNICAL NO N/A | N/A
TECHNICAL NO N/A | N/A
SCC RESULT TTR AGENT TTR MITRA TTR NASIONAL TTR PENDING TTR REGION TTR WITEL
00:00:00 00:00:00 01:10:23 00:00:00 01:10:23 01:10:23
00:00:00 00:00:00 01:10:59 00:00:00 01:10:59 01:10:59
00:00:00 00:00:00 01:14:29 00:00:00 01:14:29 01:14:29
00:00:00 00:00:00 01:16:34 00:00:00 01:16:34 01:16:34
00:00:00 00:00:00 01:17:55 00:00:00 01:17:55 01:17:55
00:00:00 00:00:00 01:20:16 00:00:00 01:20:16 01:20:16
00:00:00 00:00:00 01:23:09 00:00:00 01:23:09 01:23:09
00:00:00 00:00:00 01:31:09 00:00:00 01:31:09 01:31:09
00:00:00 00:00:00 08:55:31 00:00:00 08:55:31 08:55:31
00:00:00 00:00:00 09:08:11 00:00:00 09:08:11 09:08:11
00:00:00 00:00:00 09:22:00 00:00:00 09:22:00 09:22:00
00:00:00 00:00:00 35:58:58 00:00:00 35:58:58 35:58:58
00:00:00 00:00:00 59:21:43 00:00:00 59:21:43 59:21:43
TTR END TO END NOTE GUARANTE STATUS
01:10:23
01:10:59
01:14:29
01:16:34
01:17:55
01:20:16
01:23:09
01:31:09
08:55:31 NON GUARANTEE
09:08:11
09:22:00 NON GUARANTEE
35:58:58
59:21:43