CURRICULUM VITAE

FOR

LILIYOSA GUMBO

PERSONAL DETAILS

Name :Liliyosa
Surname :Gumbo
Gender : Female
Date of Birth : 13 May 1984
Nationality :Zimbabwean
Marital Status :Married
Languages :Shona and English
Religion :Christianity
I.D number :07-145592X-07
Physical address :7 Lundi Court Chiredzi
Contacts (phone):+263 773 454 476

(E-mail):liliyosagumbo@gmail.cpanase
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EDUCATIONAL QUALIFICATIONS

Institution: Great Zimbabwe University 2013-2016

Bachelor of Social Science Honors Degree In Human Resource Management ( Upper
Second Division 2.1) Institution

School of Hospitality and Tourism

Bulawayo Polytechnic
January 2003-November 2005 National Diploma in Travel and Tourism National
Certificate in Travel and Tourism Studies

Makumbe High School Advanced Level 3 A Level Subjects –

Geography, History, Shona

Chapwanya High School Ordinary Level 6 O Levels –English, Commerce,

Shona, Bio- Physics, Fashion &Fabrics, Geography

Clean class 4 drivers license

COMPUTER KNOWLEDGE

 Microsoft Windows
 Microsoft Office(Excel, Word and PowerPoint)

WORK EXPERIENCE
Human Resources Clerk Rukova Resources

 Gather, organise, update and file paperwork for employee records.

 Assist with general human resources clerical duties, such as creating personnel files
and processing applications
 Processing staff contracts.
 Planning, facilitating and co-ordinating induction for newly engaged staff.
 Maintaining and updating leave plans for all employees on a monthly basis.
 Answer employee questions regarding forms and procedures and refer to specialist as
needed.

Ok Zimbabwe( Chiredzi Branch)

Takeaway Cashier
2011 to2013

Serving food to cutomers

Mantaining highest levels of hygiene
Managing transactions and collecting cash from cutomers

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Chiredzi School of Hospitality & Business studies
January-October 2010
Lecturer

 Tourism and travel agency management

 Front office
 Business communication
 House keeping

The Rainbow Towers Hotel and Conference Centre (Former Sheraton)

Guest Service Agent (Towers/VIP Service Centre)
December 2006-30June 2008

Responsibilities
 Liaising closely with all other departments especially Housekeeping, Food and
beverage and engineering to achieve high standards of guest service.
 Checking in and out guests
 Collecting payment from each and every unit within the hotel
 Managing guest accounts.
 Maintaining positive guest relations
 Responding to guest request, queries and complaints and ensuring that all guests needs
are being dealt with effectively and efficiently
 Providing information concerning the Hotel and its surroundings
 Conducting market research
 Keeping in touch with the Hotel management in terms of all developments and guest
feedback.
 Coordinating complete preparation of all services for arriving VIPs meeting them and
maintaining contact with VIPs during and after their stay.
 Personalizing service according to guest history.
 Occasionally carrying out site inspection with clients as required and requested.
 Reviewing expected arrivals, stay overs and VIPs.
 Maximizing room sales and revenue for the hotel and promoting sister hotels.
 Organizing regular guest social events

Awards:Won the worker of the month of June 2007 at Rainbow Towers Hotel

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Pandhari Lodge
Functions Coordinator
November 2005 to November 2006

Responsibilities
 Making quotations for functions, weddings, and conferences
 Maintaining the events diary
 Delegating duties to banqueting staff
 Supervising the restaurant staff
 Ordering and buying commodities required for particular functions
 Making follow ups on payment
 Conducting market research
 Maintaining better hygienic standards in the restaurant and the kitchen
 Maintaining positive guest relations
 Training banqueting staff
 Reporting to the Marketing Manager

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REFERENCES

Ms L Chikodzi
Guest Relations Manager
Pandhari Lodge
3 Barlow Close
Glen Lorne
Harare
Tel 494918-20
E-mail bcentre@africaonline.co.zw

The General Manager

Mr. S. Mutata Rukova Management Company
340 Lion Drive Chiredzi
Cell: +263772 398 945

The Rooms Division Manager

Ms Sibanda
The Rainbow Towers Hotel
P.Bag 9213
Harare
Tel 04 772633/9

Mrs Rutsvara
OK Chiredzi
+263774395646