Week 2 Exercise: Formulating a Job Description

SliceU has provided you with a completed Position Analysis Questionnaire (PAQ). This PAQ is
for an existing role at SliceU- the cashier position. This role involved handling money, interacting
with customers, and helping out around the restaurant. Using this information, develop a job
description that can be used to hire additional cashiers in the future. Add the job description
information to the template below.

Company Name: Slice U

Job Title: Counter Customer Service

Location: N/A
(n/a for this position)

Terms of Employment: Part- Time

(part-time, full-time, hourly, salaried, etc.)

Salary/Rate: MInimun Wage

About Us: Slice U is a restaurant dedicated to providing

(short description of SliceU) high-quality pizza and exceptional service to our
customers. We take pride in our commitment to
customer satisfaction and delivering delicious
food in a warm and friendly environment.

About the Role: The Counter Customer Service position at Slice U

(short description of the position)
is essential to the efficient operation of our
restaurant. Are the face of our business,
interacting with customers, taking orders,
processing payments, and providing outstanding
customer service. In addition to cashier
responsibilities, cashiers also engage in additional
tasks related to cleaning, organizing, and
assisting in the restaurant.

Responsibilities: 1. Interact with customers, take orders, and

(list at least 5) process payments accurately and
courteously.
2. Perform cleaning and organizing tasks to
maintain a clean and orderly restaurant.
3. Provide excellent customer service and
address any issues or inquiries effectively.
4. Assist other team members to ensure a
smooth operation of the restaurant.
 5. Occasionally deliver orders to curbside
customers.

Requirements: 1. Ability to interact with customers in a

(list at least 5) friendly and effective manner.
2. Basic knowledge of POS (Point of Sale)
systems and light computer skills.
3. Ability to stand for extended periods and
perform physical tasks like walking and
lifting light objects.
4. Attention to detail and accuracy when
handling financial transactions.
5. Availability to work evening and weekend
shifts.

Candidate Requirements: ● Education: high school graduate or

(education, certifications, etc.) equivalent.
● Certifications: no specific certifications
required.
● Previous customer service experience is
an advantage but not mandatory.

Reporting Relationship: This position reports to Lana, the store manager.

(who this position reports to and who at Slice U do not have personnel under their
reports to this position) supervision. Lana oversees performance and
provides guidance for success in the role.

Week 3 Exercise: Formulating Interview Questions

SliceU has provided you with a job description for another position- a location general manager.
This role is focused on the day-to-day operations of a SliceU location and involves personnel
management, handling money, customer service, delivery logistics, and scheduling staff. Using
this information, formulate 5-10 questions that would be useful when interviewing future
candidates. Remember, these potential questions should be related to the position. Also, they
should be open-ended when possible. Add the interview questions to the template below.

SliceU General Manager Job Description

Company Name: SliceU
Job Title: General Manager
Location: Across the US
Terms of Employment: Full-time, Salary
Salary/Rate: Range from 55,000/yr to 65,000/yr DoE
About Us:
SliceU is a popular pizza chain that is perfect for college students who crave a delicious slice late
at night. With locations situated near college campuses across the country, SliceU has become a go-to
spot for students looking for a quick and satisfying meal. One of the standout features of SliceU is our
late-night hours. While many restaurants close up shop before midnight, SliceU stays open until 1 am or 2
am, catering to the needs of hungry students who burn the midnight oil.

About the Role:

SliceU is hiring general managers at locations across the country. This fast-paced, fun, and
varied position is for people who want to have fun, and make people happy. SliceU’s pizza professionals
won’t stop until the customer is happy and you would be the person making sure that happens every time.
You will manage that staff at a location, ensuring that staffing needs are met in a business where demand
swings depending on the time of year and the time of day too! Depending on the needs of the store, you
might need to handle money, process transactions, and help customers. You’re in charge of the
restaurant and the next Slice is for U!

Requirements:
● Incredible customer service and communications skills
● Ability to work in a fast-paced, ever-changing environment
● Great team-management skills to keep our pizza pros happy
● Flexibility to work when the restaurant needs you
● Prior experience in hospitality management a plus

Responsibilities:
● Personnel management including staffing and scheduling
● Customer service for SliceU patrons
● Handling logistics for a busy delivery restaurant
● Occasionally completing transactions for customers
● Ensuring restaurant is stocked appropriately

Candidate Requirements:
● No specific education requirements
● Previous experience with hospitality POS systems is a plus

Reporting Relationship:
● All hourly workers at a location report to this position
● This position reports directly to a district manager

Interview Questions for SliceU General Manager Role

1. Can you describe your experience in personnel management and scheduling in a
fast-paced environment?
2. SliceU locations are known for their late-night hours. How do you plan to manage
staffing and customer service during peak late-night hours, considering the
ever-changing demand?
3. In the role of General Manager, you'll be responsible for handling money, processing
transactions, and ensuring customer satisfaction. Can you share your experience in
these areas and how you've maintained a high level of customer service?
 4. SliceU's focus is on making customers happy. Can you provide examples of how you've
gone the extra mile to satisfy customers in your previous positions in the hospitality
industry?
5. What strategies have you used to keep your team motivated and ensure they provide
excellent service to customers?
6. SliceU has multiple locations across the US. How would you ensure that the standards
and quality of service are consistent across different locations under your management?
7. Could you share your experience in handling logistics, especially in a busy delivery
restaurant setting?
8. Can you provide examples of your adaptability and flexibility in responding to changing
circumstances in a restaurant environment?
9. SliceU values late-night service. How do you plan to maintain operational excellence and
customer satisfaction during late hours when staffing may be limited?
10. Since this position reports to a district manager, how do you ensure clear communication
and collaboration with higher-level management while still effectively managing
day-to-day operations?

Week 4 Exercise: Creating an Onboarding Program

SliceU is creating an onboarding program for a new hire. There is a new Junior Marketer
starting in the marketing department. There are a lot of people this new hire will want to meet
and there is a lot about SliceU they will need to learn. As a junior role, they will need to meet
with their team lead, the department head, and the executive team likes to meet with new hires
too.

Using this information,create an onboarding program overview that outlines the first week of the
new hire’s onboarding. You do not need to include specific, names or times etc.- this exercise is
focused on the general activities and tasks that a new hire will complete in their first full, 40hr
week. For example, on the Monday of the week, they will probably need to complete some
orientation activities like filling out paperwork. Add the onboarding outline to the template
agenda below.

Activities for Monday Monday: Orientation and Introduction

● Welcome and introduction to the company culture, values,
and mission.
● Complete new hire paperwork and benefits enrollment.
● Tour of the office and introduction to key team members.
● Overview of company policies and procedures.
● Initial discussion with HR for any questions and
clarifications.

Activities for Tuesday Tuesday: Team Integration

 ● Meet with the team lead and team members for a detailed
introduction to the marketing department.
● Review current marketing projects and objectives.
● Start to familiarize yourself with the marketing tools and
software used.
● Introduction to ongoing campaigns and marketing
strategies.
● Discuss your role within the team and expectations.

Activities for Wednesday Wednesday: Department Head Meeting

● Meeting with the department head to discuss department
goals and vision.
● Gain insights into the department's role within the
company.
● Discuss key department projects and priorities.
● Learn about the department's interaction with other
company departments.
● Opportunity to ask questions and seek guidance.

Activities for Thursday Thursday: Skill Development

● Participate in marketing skill-building sessions or
workshops.
● Hands-on experience with marketing tools, analytics, or
platforms.
● Learn about the company's branding and marketing
guidelines.
● Discuss your professional development and growth within
the company.
● Set individual goals and expectations with your team lead.

Activities for Friday Friday: Executive Team Introduction

● Meet with members of the executive team to gain a
broader understanding of SliceU's business.
● Learn about the company's strategic objectives and future
plans.
● Discuss your role in contributing to the company's
success.
● Explore opportunities for cross-department collaboration.
● Finalize the week with a recap and review of your
onboarding progress.