Job Position: - Executive Operations

Experience: - 0-2 years

Location: - Hyderabad
Qualification: - Graduation

Summary – KRA will be mix of revenue target + Operational fulfilment + Customer

Satisfaction

Roles & Responsibilities: -

 Coordinate with Healthcare Units ( Hospitals/Clinics etc) and their doctors to ensure
100% completion of appointments
 Work with Units to on-board and update Doctor profiles as and where required
 To be well versed with Apollo 24|7 platforms
 Adhere and align with all management targets - Driving KRA volume/ revenue targets
as shared by superiors
 Collect and report data and share MIS with seniors
 Training and collecting feedback from Unit level Operations team and doctors on all
new enhancements on our app and web
 Help coordinate and connect with Technical teams to resolve unit level issues
 Problem resolution of all complaints (Patients, Units and Consultants) and ensuring
good customer experience.
 Meet personal targets and work towards meeting team targets.
 Maintain records of the conversations with the customer and analyse the data.
 Attend mandatory training sessions to stay updated on product or company policy
changes

Experience / Skills Required:

- Prior experience with Hospital customer service, Front office and call centres in relevant job
roles preferred
- Freshers may also be considered and must be committed to work for minimum 2yrs
- Must know Hindi and English and should be good in communicating as well.
- Customer oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Must be available to work some holidays and weekends (Remote and on site)
- Must have basic knowledge of computers and mobile apps usage
- Must have minimum Beginners level of Ms Excel and Ms PowerPoint
- Must have excellent interpersonal and problem-solving skills