Mostafa Abdallah Elgarf

Windows System administrator\ VMware administrator \ Veeam Backup Administrator \

IT Technical Support
+201002363213
Mostafa_elgarf@hotmail.com

Objectives
Senior IT Systems Support with more than 10 years of hands-on experiences in diverse
industries including the Education industry.

Graduation:
● Bachelor's degree of Information Systems, 1999 – 2003 – Future Academy –

Cairo-Ismailia road

Professional Certificates
● MCITP Enterprise administrator
● MCTS \ MCSA \ MCP

Achievements:

▪ Microsoft Windows System administrator includes;

Active Directory, Group Policy Objects, DNS, DHCP, WDS, WSUS, File Server, file access
permissions,
▪ VMware Administrator, Veeam Backup & Replication administrator for VMs and Windows
agents.
▪ Using Veeam Replication to reduce restore time for vital VMs that includes mission
critical applications.
▪ Monitor VMs health status, Hosts performance, and create capacity planning using
Veeam One
▪ Configure, manage UTM such as Kerio Control, FortiGate for web filter, IPS, network
firewall
▪ Configure, Manage Client-server anti-virus systems; Symantec, Kaspersky, Sophos.
▪ Provide First line support for Call Manager VoIP System.

▪ Provide 1st Support for Genesys call center for CSO

▪ Provide 2nd Line IT Support for end users support team

Work Experiences:
IT Systems Support @ CITC http://www.citc.com.eg 2019 - 2022
Job Description:

● Installing, Configuring, Deploying Veeam Backup & replication for CSO Internal and
external Servers these includes:
■ approximately 60 VMs servers located on CSO main building datacenter
■ 30 Physical Servers located in 15 regional Center printing National IDs in
Egypt, those servers includes 15 Domains, 15 DB2 Servers for Printing
National IDs processes
○ Provide high availability using Veeam Replication for mission critical servers.
○ Design Backup Strategy to prevent storage total consumptions and guarantee
the backup process running without errors
○ Overcome the drawback of different vLANs subnets for esxi hosts by deploying
Veeam Backup Proxy in each vLAN subnet
○ Arrange vSphere local storages, Blad Centers storage to delete all unused VMs
to free up disk space for backup snapshot
● Provide 1st line support to CSO call center uses Genesys server call center includes:
 ○ Adjust NTP CentOS server for time sync between All Genesys Components
○ Resolve issue with trunk DNs for outgoing call to GSM Gateway
○ Propose, upgrade GSM gateway GOIP rather than the old one (GSM Dongle)
● Administer, troubleshooting Active Directory Domain includes:
○ Consulted to Resolve CSO forest root domain server on main building in order
to integrate with Cisco ISE
○ Resolve issue with domain trust by resetting the outedated domain trust
○ configure IP subnet to all active directory sites for CSO 17 domains around
Egypt to prevent enlarge NetLogon debug logs which will cause domain users
authentication failures
○ Lead the Technical Support Team to administer Windows Systems such as using
Builtin Windows Image tool to capture Windows image on SSD.
● Provide Cisco ISE troubleshooting while integrating with Active Directory
○ Resolve issues with 2 domains to integrates with Cisco ISE using the
recommended FQDN rather than the traditional SAM
○ Resolve ISE problem by adhering with Cisco Standard to Using FQDN to all
integrated Domains.
○ Resolve Cisco ISE Authentication sequences that Caused ISE stop responding
and consumed all CPU and RAM
● Provide 1st support with Cisco Call Manager for IP phones

Senior IT technical support @ Misr International University 2012 - 2015

Job Description:

▪ Manage, maintain and troubleshoot active directory 2003, 2008, 2012 domain\forest
environment.
▪ Microsoft Windows System administrator
▪ VMware administration, Veeam Backup & Replication administration
▪ Establish DHCP failover using windows server 2012 to ensure DHCP service availability.
▪ Using Performance Monitor tools to provide analysis for system performance, hardware
resources.
▪ Troubleshoot network connectivity, name resolution.
▪ Managing, maintaining valid shared and NTFS permissions to secure access to files and
folders based on users’ roles.
▪ Configure Volume Shadow Copies feature to maintain previous versions of files,
recovering from accidentally deleted or overwritten files.
▪ Installing, configuring Backup exec to backup Active Directory environment, SQL
databases, users’ shared data.
▪ Configuring, managing, monitoring network-attached print devices using windows print
server role.
▪ Securing corporate network while accessing internet by employing UTM such as TMG,
Kerio Control, FortiGate firewall, filter and disable unwanted contents and sites’
categories as per the corporate policy.
▪ Observed anti-virus server Symantec End Point protection, ensuring latest update
definitions are distributed to clients, servers.

System administrator \ Technical support @ New Giza 2008 - 2010

Job Description:
▪ Install, configure active directory environment includes DNS, DHCP.
▪ Plan file server, backup strategies.
▪ Provide 1st line technical support to clients.
▪ Coordinated with software vendors for sales system, financial system.
▪ Design a database using MS Access to govern the billing checks.
▪ Manage, maintain, and backup SQL server 2005.
▪ Manage and maintain Cisco Call Manager™ Server by coordinate with third party.
▪ Configure site to site \ client to site VPN.
▪ Manage and maintain exchange users’ accounts.
▪ Provide Management of Oracle 10g server (client application installation, backup and
restore) and coordinates with Oracle support team to upgrade to Oracle web application
server.
▪ Install and configure WSUS server, manage the approval of security updates and patches
by examining the updates before being deployed in the production environment.

IT Coordinator @ Hilton Hurghada Long Beach resort 2006 - 2008

Job Description

▪ Manage the hotel's computer systems for maximum utilization.

▪ Maximizing critical system up-time by ensuring recent valid backup exists anytime, and
ensuring a well functioning for all network equipment such as, computers, servers, and
devices.
▪ Troubleshoot, resolve and document hardware and software problems.
▪ Assists new users with the training and ensures his\her optimum usage of applications
involved in business.
▪ Creates and maintains technical documentation.
▪ Verifying the daily backup log to ensure successful backup.
▪ Ensure maintenance contracts exist and reviewed for mission critical systems.
▪ Attend and participate in operational activities such as regular department head
meetings.
▪ Arrange for IT hardware and software purchases in line with Hilton standards, using
Hilton-approved Vendors.
▪ Ensuring best practice and standards are maintained, in particularly, software licensing,
system security and compliance with Hilton international standard IT audit as well as
international license agreements.
IT specialist @ Worker University 2004 Till 2006
Job Description:

▪ Manage the university internal network, computers, and servers

▪ Installing and Manage print server, shared and local printer.
▪ Manage Access control list for all files and folders.

Soldier @ Egyptian Armed Forces October 2003 – November 2004 Duties:

▪ Working with Microsoft Office Suite including Word, Excel, PowerPoint, and access.
▪ Working under pressure to meet the project deadline.
▪ Deliver training sessions to colleagues for best usage of computers and related
equipment.