Kunjaw Ptki

1.
The ____________ was developed as a substitute for the vacuum tube

in 1948.
Your Answer: transistor
Correct. The transistor was developed as a substitute for the vacuum

tube in 1948.
2. A(n) ____________ is a microprocessor used as a component of a larger

system.
Your Answer: server

Correct Answer: embedded system
Refer to Embedded Systems
3. A personal computer designed to sit on a table for extended periods of

time is a ____________.
Your Answer: desktop computer
Correct. A personal computer designed to sit on a table for extended

periods of time is a desktop computer.
4. ____________ are superpowerful computers constructed out of

thousands of microprocessors.
Your Answer: Mainframe computers

Correct Answer: Supercomputers
Refer to Mainframes and Supercomputers
5. The most significant breakthrough in Internet software was the

development of the ___________.
Your Answer: ARPANET

Correct Answer: World Wide Web
Refer to Computer Connections: The Internet Revolution

6. The time period when most people earn their living working with words,
numbers, and ideas is called the ____________.
Your Answer: agricultural age

Correct Answer: information age
7. ____________ are applications stored on the Web, providing access

through multiple computers with Internet access.
Your Answer: Web applications
Correct. Web applications are applications stored on the Web, providing

access through multiple computers with Internet access.
8. External drives, keyboards, printers, scanners, and monitors are all

examples of ____________.
Your Answer: embedded systems

Correct Answer: peripherals
Refer to Personal Computers and Workstations
9. A computer that gives other computers connected to the network access

to data, programs, or other resources is called a(n) ____________.
Your Answer: embedded system

Correct Answer: server
Refer to Servers
10. Which of the following is the timeline for the creation of the World Wide
Web (WWW) and the Internet?
Your Answer: The Internet was created in the 1960s, and the WWW
was created in the 1990s.
Correct. The Internet was created in the 1960s, and the WWW was
created in the 1990s.
11. Which of the following is a type of silicon chip?
Your Answer: Integrated circuit
Correct. An integrated circuit is a type of silicon chip.

12. Before microcomputers (PCs) became the norm, most information
processing took place on which type of computer?
Your Answer: PDA

Correct Answer: Mainframe
Refer to Mainframes and Supercomputers
13. A personal computer designed with portability in mind is called a

____________.
Your Answer: personal data assistant

Correct Answer: laptop computer
Refer to Personal Computers and Workstations
14. Two examples of Web 2.0 sites are ___________.
Your Answer: Facebook and MySpace
Correct. Two examples of Web 2.0 sites are Facebook and MySpace.
15. A change in thinking that results in a new way of seeing the world is a
paradigm shift.
Your Answer: True
Correct. A change in thinking that results in a new way of seeing the

world is a paradigm shift.
16. In the industrial age, most people work in jobs that require working with
words, numbers, and ideas instead of planting corn or making shoes.
Your Answer: True

Correct Answer: False
Incorrect. Refer to Into the Information Age
17. A branch of computer science that explores the use of computers in

tasks requiring intelligence, imagination, and insight is called computer
intelligence.
Your Answer: True

Incorrect. Refer to Applications: Digital Technology in Action
18. The difference between the information technology "haves" and "have
nots" is called the digital divide.
Your Answer: True
Correct. The difference between the information technology "haves" and

"have nots" is called the digital divide.
19. Moore's law states that computer power doubles every 18 months.
Your Answer: True

Incorrect. Refer to Computers in Perspective
20. The first microprocessor was a single silicon chip that contained all of a
computer's computational components.
Your Answer: True
Correct. The first microprocessor was a single silicon chip that contained
all of a computer's computational components.
21. Match the following terms with the correct definition.
Option Your Answer: Correct Answer: Comments
21.1 Embedded A. Provides C. A Incorrect. A

system software, data, microprocessor server provides
and other used as a software, data,
resources to component of a and other
other computers larger system resources to
over a network other computers
over a network.
21.2 Smart B. A computer E. Combines the Incorrect. A

phone that uses a functions of a mainframe is a
technique, called phone, a camera, computer that
timeshare, to a PDA, a game uses a
communicate machine, and a technique, called
with several users music/video timeshare, to
simultaneously. player with communicate
Internet with several
connectivity users
simultaneously.
21.3 Laptop C. A F. A portable Incorrect. An
computer microprocessor personal embedded
used as a computer system is a
component of a microprocessor
larger system used as a
component of a
larger system.
21.4 Peripheral D. An additional D. An additional Correct!

device, such as a device, such as a
keyboard, mouse, keyboard, mouse,
or monitor that is or monitor that is
usually attached usually attached
to a computer to a computer
using cables using cables
21.5 Server E. Combines the A. Provides Incorrect. A

functions of a software, data, smart phone
phone, a camera, and other combines the
a PDA, a game resources to functions of a
machine, and a other computers phone, a
music/video over a network camera, a PDA,
player with a game
Internet machine, and a
connectivity music/video
player with
Internet
connectivity.
21.6 Mainframe F. A portable B. A computer Incorrect. A

personal that uses a laptop computer
computer technique, called is a portable
timeshare, to personal
communicate computer.
with several users
simultaneously.
Some of the terms are matched incorrectly.

BAB 2
1. A gigabyte (GB) is equal to approximately ____________.
Your Answer: 1,000 terabytes (TB)

Correct Answer: 1,000 megabytes (MB)
Refer to Bits, Bytes, and Buzzwords
2. The ____________ is the circuit board that contains a computer's CPU.
Your Answer: microprocessor

Correct Answer: motherboard
Refer to The CPU: The Real Computer
3. Computer memory that stores programs and data that needs to be

instantly accessible to the CPU is called ____________.
Your Answer: read-only memory (ROM)

Correct Answer: random access memory (RAM)
Refer to What Computers Do
4. The most widely used code that represents each letter, digit, and special
character as a unique string of 8 bits is ____________.
Your Answer: Unicode

Correct Answer: ASCII
Refer to Bits as Codes
5. When software that is written for one processor works with another
processor, it is considered ____________.
Your Answer: standardized

Correct Answer: compatible
Refer to Compatibility
6. The processor's ____________ is the design that determines how the

components of the CPU are put and work together on the chip.
Your Answer: system

Correct Answer: architecture
Refer to Performance
7. Which of the following are common input devices?
Your Answer: Monitors and printers

Correct Answer: Keyboards and pointing devices
Refer to What Computers Do
8. A single chip that contains multiple cores that run simultaneously is a(n)
____________.
Your Answer: parallel processor

Correct Answer: multicore processor
Refer to Performance
9. The hardware component that executes the steps in a software program

and contains the circuitry to perform instructions is called the
____________.
Your Answer: arithmetic logic unit (ALU)

Correct Answer: central processing unit (CPU)
Refer to How It Works: The CPU
10. ____________ is used to store start-up instructions and other critical

information for all modern computers.
Your Answer: RAM

Correct Answer: ROM
Refer to The Computer's Memory
11. Because flash memory can keep its contents without a flow of electricity,
it is said to be ____________.
Your Answer: nonvolatile
Correct. Because flash memory can keep its contents without a flow of
electricity, it is said to be nonvolatile.
12. Which of the following is a special, low-energy type of RAM that can
store small amounts of data for a long time using battery power?
Your Answer: ALU

Correct Answer: CMOS
13. For most computer memory, access time is measured in ____________.
Your Answer: megahertz

Correct Answer: nanoseconds
14. PC cards and ExpressCards that can be inserted or removed from a

computer's slot without powering down the system are called
__________.
Your Answer: memory modules

Correct Answer: hot-swappable
Refer to Buses, Ports, and Peripherals
15. A petabyte is equivalent to 1,024 terabytes.
Your Answer: True
Correct. A petabyte is equivalent to 1,024 terabytes.
16. The most widely used computer code, ASCII, supports Japanese and
Arabic.
Your Answer: True

Incorrect. Refer to Bits as Codes
17. The ALU translates an instruction into a form that can be read by the
CPU.
Your Answer: True

Incorrect. Refer to How It Works: The CPU
18. One gigahertz (GHz) equals one clock cycle per second.
Your Answer: True

Incorrect. Refer to Performance
19. Computers perform five basic functions: receive input, process

information, produce output, store information, and create new products.
Your Answer: True

Incorrect. Refer to What Computers Do
20. The more modern language coding scheme that supports over 100,000
unique characters, including Chinese, Greek, and Japanese is known as
Unicode.
Your Answer: True
Correct. The more modern language coding scheme that supports over
100,000 unique characters, including Chinese, Greek, and Japanese is
known as Unicode.
21. Match each of the following terms to the correct definition.
21.1 DIMM A. Memory that F. Circuit board for Incorrect. ROM is

contains a RAM chips memory that
computer's start- contains a
up instructions computer's start-
up instructions.
21.2 CMOS A. Memory that B. Stores the Incorrect. ROM is

contains a computer's date, memory that
computer's start- time, and calendar contains a
up instructions.
21.3 ROM A. Memory that A. Memory that Correct!

contains a contains a
computer's start- computer's start-up
up instructions instructions
21.4 RAM A. Memory that D. Volatile computer Incorrect. ROM is

contains a memory memory that
computer's start- contains a
up instructions.
21.5 Bay A. Memory that C. Open areas in the Incorrect. ROM is

contains a system box for disk memory that
computer's start- drives and other contains a
up instructions devices computer's start-
up instructions.
21.6 Cache A. Memory that E. Small memory Incorrect. ROM is

contains a space used by the memory that
computer's start- CPU to eliminate contains a
up instructions bottlenecks in computer's start-
processing up instructions.

BAB 3
1. Evidence suggests that typing on a standard keyboard, which forces you

to hold your arms and wrists at unnatural angles, may lead to
____________.
Your Answer: keyboard fatigue

Correct Answer: repetitive-stress injuries
Refer to The Keyboard
2. A ____________, a small flat panel that is sensitive to light pressure, is

sometimes used instead of a mouse.
Your Answer: wireless mouse

Correct Answer: touchpad
Refer to Pointing Devices
3. A _____________ input device allows multi-finger or multi-hand

gestures to accomplish complex tasks more quickly.
Your Answer: Bluetooth mouse

Correct Answer: multi-touch
Refer to Multi-Touch Input Devices
4. A device that uses reflected light to determine the location of pencil

marks on a standardized test answer sheet or other similar form is a(n)
_____________.
Your Answer: point-of-sale terminal

Correct Answer: optical mark reader
Refer to Reading Tools
5. A ____________ captures snapshots of the real world and saves them as

bit patterns on flash memory cards.
Your Answer: webcam

Correct Answer: digital camera
Refer to Digitizing Devices and Sensors

6. A type of software that converts voice data into words that can be edited
and printed is called ____________ software.
Your Answer: speech recognition
Correct. A type of software that converts voice data into words that can
be edited and printed is called speech recognition software.
7. A(n) ____________ converts a computer's internal bit patterns into a

form that humans can understand.
Your Answer: sensor device

Correct Answer: output device
Refer to Output: From Pulses to People
8. Images on a computer screen are made up of tiny dots called

____________.
Your Answer: speckles

Correct Answer: pixels
Refer to Screen Output
9. A hard copy of the image on the monitor can be produced by a

____________.
Your Answer: printer
Correct. A hard copy of the image on the monitor can be produced by a

printer.
10. ____________ that contain both microphones and earphones can be

used for telephone and teleconferencing applications.
Your Answer: Audio jacks

Correct Answer: Headsets
Refer to Output You Can Hear
11. A common storage device on mainframe computers and some PCs that
writes data onto and reads data off of a magnetically coated ribbon of
tape is a(n) ____________.
Your Answer: floppy drive

Correct Answer: tape drive
Refer to Magnetic Tape
12. A(n) _____________ uses laser beams to read and write bits of data on
a reflective aluminum layer of the disc.
Your Answer: optical disc drive
Correct. An optical disc drive uses laser beams to read and write bits of
data on a reflective aluminum layer of the disc.
13. A science that studies people at work and designs work environments
that enable people to interact efficiently and safely with things is called
____________.
Your Answer: ergonomics
Correct. A science that studies people at work and designs work

environments that enable people to interact efficiently and safely with
things is called ergonomics.
14. ____________ drives can read and write data on Blu-ray discs, DVDs,
and CDs.
Your Answer: BD-RW
Correct. BD-RW drives can read and write data on Blu-ray discs, DVDs,
and CDs.
15. Speech recognition technology can assist someone who cannot use their
hands for computer inputting.
Your Answer: True
Correct. Speech recognition technology can assist someone who cannot

use their hands for computer inputting.
16. When using a graphics tablet, a stylus is NOT a good choice for a
pointing device.
Your Answer: True

Incorrect. Refer to Pointing Devices

17. Nearly all new monitors use flat-panel LED display technology.
Your Answer: True

Incorrect. Refer to Screen Output
18. The USB (universal serial bus) is an example of a legacy port.
Your Answer: True

Incorrect. Refer to Ports and Slots Revisited
19. Solid-state storage devices are rewritable memory devices with no

moving parts.
Your Answer: True
Correct. Solid-state storage devices are rewritable memory devices with

no moving parts.
20. Three technological trends that are changing the way people think about
and use computer peripherals are wireless technology, computer
networks, and the Internet "cloud."
Your Answer: True
Correct. Three technological trends that are changing the way people
think about and use computer peripherals are wireless technology,
computer networks, and the Internet "cloud."
21. Match the following terms to the correct definitions.
Option Your Correct Answer: Comments

Answer:
21.1 Serial port A. Allows A. Allows data to be Correct!

data to be sent and received one
sent and bit at a time
received one
bit at a
time
21.2 Parallel A. Allows F. Used to attach Incorrect. A

port data to be printers that send and serial port allows
sent and receive bits in data to be sent
received one groups and received one
bit at a bit at a time.
time
21.3 Legacy A. Allows B. A slow port not Incorrect. A

port data to be generally used on PCs serial port allows
sent and anymore data to be sent
received one and received one
time
21.4 Interface A. Allows D. Allow devices Incorrect. A

standards data to be produced by one serial port allows
sent and manufacturer to data to be sent
received one attach to systems and received one
bit at a made by another bit at a time.
time manufacturer
21.5 USB port A. Allows C. Today's PCs and Incorrect. A

data to be Macs include one or serial port allows
sent and more of these; allows data to be sent
received one data transfer rates of and received one
bit at a up to 480 Mbps bit at a time.
time
21.6 FireWire A. Allows E. High-speed Incorrect. A

port data to be connection ideal for serial port allows
sent and data intensive data to be sent
received one applications and received one
time

BAB 5
1. Which of the following is a flexible, portable, paper-like material that can

erase itself and display new text and images when a new page is
displayed?
Your Answer: E-paper
Correct. E-paper is a flexible, portable, paper-like material that can erase

itself and display new text and images when a new page is displayed.
2. ____________ is a capability that most of today's word processers have

that allows them to produce personalized form letters.
Your Answer: Mail merge
Correct. Mail merge is a capability that most of today's word processers

have that allows them to produce personalized form letters.
3. Documents that are used in the first step of the publishing process,
which can include articles, drawings, maps, or photos, are called
___________.
Your Answer: storyboard documents

Correct Answer: source documents
Refer to What Is Desktop Publishing?
4. A document publishing program that allows documents to be shared

across multiple platforms is called ____________.
Your Answer: Microsoft Word

Correct Answer: Adobe Acrobat
5. A user can add words to Microsoft Word's dictionary using the

____________.
Your Answer: mail merge tool

Correct Answer: spelling checker tool
Refer to Spelling Checkers

6. ____________ fonts represent characters that can be increased or
decreased in size without distortion.
Your Answer: Unscalable

Correct Answer: Scalable
Refer to How It Works: Font Technology
7. Page-layout software allows desktop publishers to control the space

between a pair of letters by using ____________.
Your Answer: extension

Correct Answer: kerning
8. A ____________ program makes short work of tasks that involve

repetitive calculations, such as budgeting, business projections, grade
books, checkbooks, and more.
Your Answer: desktop publishing

Correct Answer: spreadsheet
Refer to The Spreadsheet: Software for Simulation and Speculation
9. ____________ software is designed to turn continuous speech into

written text, which increases productivity while reducing the risk of
repetitive strain injuries.
Your Answer: Talkwriter

Correct Answer: Dictation
Refer to Processing Handwriting and Speech
10. ____________ software uses shape, location in space, color, brightness,

and motion to help scientists and mathematicians understand
relationships that are not apparent.
Your Answer: Simulation

Correct Answer: Scientific-visualization
Refer to Scientific Visualization

11. In a computer model, a set of concepts and ideas designed to mimic
some type of system is called a(n) ____________.
Your Answer: formula

Correct Answer: abstraction
Refer to Calculated Risks: Computer Modeling and Simulation
12. ____________ software helps professionals and students go beyond the

capabilities of spreadsheets to create, manipulate, and solve complex
equations.
Your Answer: Statistical-analysis

Correct Answer: Math-processing
Refer to Automatic Mathematics
13. ____________ is the science of collecting and analyzing data.
Your Answer: Statistics
Correct. Statistics is the science of collecting and analyzing data.
14. A ____________ chart is used to discover a relationship between two

variables.
Your Answer: bar

Correct Answer: scatter
Refer to Spreadsheet Graphics: From Digits to Drawings
15. GIGO is a term that means what you see on the screen is almost exactly
what you will see on the printed page.
Your Answer: True

Incorrect. Refer to Word Processing Tools and Techniques
16. Outlines and form letters can be produced using Microsoft Word
software.
Your Answer: True

Correct. Outlines and form letters can be produced using Microsoft Word
software.
17. The intersection of a row and a column in a spreadsheet is a cell.
Your Answer: True
Correct. The intersection of a row and a column in a spreadsheet is a

cell.
18. When creating a professional-looking document, you should avoid using

italics, boldface, all caps, underlines, and any other styles for emphasis.
Your Answer: True

Incorrect. Refer to Working Wisdom: Creating Professional-Looking

Documents
19. Desktop publishing saves companies money by allowing them to produce

brochures and other publications they need in-house.
Your Answer: True
Correct. Desktop publishing saves companies money by allowing them to

produce brochures and other publications they need in-house.
20. Pie charts show trends or relationships over time or the relative
distribution of one variable through another.
Your Answer: True

Incorrect. Refer to Spreadsheet Graphics: From Digits to Drawings
21. Match each computer software application with the correct definition.
Option Your Answer: Correct Comments

Answer:
21.1 Microsoft A. Word A. Word Correct!

Word processing processing
software software
21.2 Adobe A. Word B. Portable Incorrect. Microsoft
Acrobat processing document format Word is word
software software processing software.
21.3 Intuit A. Word C. Accounting Incorrect. Microsoft

Quicken processing software Word is word
software processing software.
21.4 Adobe B. Portable E. Desktop Incorrect. Adobe

InDesign document publishing Acrobat is portable
format software document format
software software.
21.5 Microsoft A. Word D. Spreadsheet Incorrect. Microsoft

Excel processing software Word is word
software processing software.

BAB 6
1. An image on a computer screen is made up of a matrix of ____________.
Your Answer: pixels
Correct. An image on a computer screen is made up of a matrix of pixels.
2. Cameras connected to a computer can transfer images directly to a

computer in ____________.
Your Answer: editing mode

Correct Answer: real time
Refer to Analog and Digital Video
3. A(n) ____________ image-editing program offers artists and editors the

ability to control textures, shading, and fine detail.
Your Answer: animation

Correct Answer: bitmapped
Refer to Drawing: Object-Oriented Graphics
4. ____________ software creates smaller files that are faster to transfer

over the Internet.
Your Answer: Bitmap

Correct Answer: Compression
Refer to Data Compression
5. Bitmapped graphics sometimes are called ____________.
Your Answer: digital graphics

Correct Answer: raster graphics
Refer to Painting: Bitmapped Graphics
6. Apple iPhoto, Google Picasa, and Adobe Lightroom are examples of

____________.
Your Answer: drawing software

Correct Answer: photo management software
Refer to Image Processing: Photographic Editing by Computer
7. Vector graphics also are referred to as ____________.
Your Answer: PDF images

Correct Answer: object-oriented graphics
Refer to Drawing: Object-Oriented Graphics
8. Predrawn images that users can legally cut and paste into their own
documents are called ____________.
Your Answer: graphic images

Correct Answer: clip art
Refer to Working Wisdom: Creating Smart Art
9. Computers are used to design three-dimensional products in a branch of

engineering known as ____________.
Your Answer: computer science

Correct Answer: computer-aided design (CAD)
Refer to CAD/CAM: Turning Pictures into Products
10. A ____________, a still picture drawn by artists, was used to develop

animation before computers.
Your Answer: vector

Correct Answer: frame
Refer to Animation: Graphics in Time
11. A ____________ converts analog videos and broadcasts to digital format.
Your Answer: video editor

Correct Answer: video digitizer
Refer to Analog and Digital Video

12. ____________ uses computer displays to add virtual information to a
person's sensory perceptions.
Your Answer: Augmented reality
Correct. Augmented reality uses computer displays to add virtual

information to a person's sensory perceptions.
13. ____________ creates an environment in which multiple remote users

can interact with each other and with computer-generated objects using
multiple cameras and high-speed networks.
Your Answer: Virtual reality

Correct Answer: Tele-immersion
Refer to Inventing the Future: Shared Virtual Spaces
14. ____________ allows the viewer/listener to control the information flow.
Your Answer: Reality multimedia

Correct Answer: Interactive multimedia
Refer to Interactive Multimedia: Eye, Ear, Hand, and Mind
15. Multimedia usually means using a combination of text, graphics,

animation, video, music, voice, and sound effects.
Your Answer: True
Correct. Multimedia usually means using a combination of text, graphics,

animation, video, music, voice and sound effects.
16. Tim Berners-Lee founded the World Wide Web Consortium (W3C).
Your Answer: False

Correct Answer: True
Incorrect. Refer to Tim Berners-Lee Weaves the Web for Everybody
17. PPI is the resolution of a screen, while DPI is the resolution on printed
documents.
Your Answer: True

Correct. PPI is the resolution of a screen, while DPI is the resolution on
printed documents.
18. CAD software is used by videographers to develop digital movies.
Your Answer: True

Incorrect. Refer to CAD/CAM: Turning Pictures into Products
19. Digital photos created by digital cameras are bitmapped images.
Your Answer: True
Correct. Digital photos created by digital cameras are bitmapped images.
20. Gray-scale graphics use up to 256 different colors to render images on a

monitor.
Your Answer: True

Incorrect. Refer to Painting: Bitmapped Graphics

Answer:
21.1 Animation A. Electronic E. Creating Incorrect. The

instrument that motion from still synthesizer is an
produces sounds images electronic
using instrument that
mathematical produces sounds
formulas using
mathematical
formulas.
21.2 Tweening B. The complete D. Using Incorrect. A

reworking of a software to help remix is the
song using fresh fill in the complete
instrumentation, movement of the reworking of a
rhythms, and objects in- song using fresh
audio samples between frames instrumentation,
of an animation rhythms, and
audio samples.
21.3 Podcast A. Electronic F. A radio-style Incorrect. The

instrument that program that synthesizer is an
produces sounds can be electronic
using downloaded to a instrument that
mathematical computer produces sounds
formulas using
mathematical
formulas.
21.4 Sampling A. Electronic C. The number Incorrect. The

rate instrument that of sound synthesizer is an
produces sounds "snapshots" the electronic
using recording instrument that
mathematical equipment takes produces sounds
formulas each second using
mathematical
formulas.
21.5 Synthesizer A. Electronic A. Electronic Correct!

instrument that instrument that
produces sounds produces sounds
using using
mathematical mathematical
formulas formulas
21.6 Remix A. Electronic B. The complete Incorrect. The

instrument that reworking of a synthesizer is an
produces sounds song using fresh electronic
using instrumentation, instrument that
mathematical rhythms, and produces sounds
formulas audio samples using
mathematical
formulas.

BAB 7
1. ____________ make it easier to store large amounts of information,

retrieve information quickly and flexibly, and organize and reorganize
information.
Your Answer: Tables

Correct Answer: Databases
Refer to What Good Is a Database?
2. A _____________ is a feature of databases that blurs the line between

application programs and development tools.
Your Answer: form

Correct Answer: stored query
Refer to Database Queries
3. _____________ is a standard language that allows users to query

databases without learning a new programming language.
Your Answer: Java

Correct Answer: SQL
Refer to Complex Queries
4. A ______________ program automates appointment calendar, to-do list,

and address/phone book functions.
Your Answer: graphical information system (GIS)

Correct Answer: personal information manager (PIM)
Refer to Personal Information Managers
5. A ____________ can manipulate data in a large collection of tables,

cross-referencing between tables as needed.
Your Answer: personal information manager

Correct Answer: database-management system
Refer to What Is a Database-Management System?

6. A ____________ is a field shared by all the tables that use data from a
table.
Your Answer: key field
Correct. A key field is a field shared by all the tables that use data from a
table.
7. A ___________ system enables users to access data stored on large

server systems using PCs or smart phones through a network or the
Internet.
Your Answer: data-mining

Correct Answer: client/server
Refer to Downsizing and Decentralizing
8. The discovery and extraction of hidden predictive information from large

databases is called ____________.
Your Answer: real-time processing

Correct Answer: data mining
Refer to Data Mining
9. A database that stores data in cubes rather than 2-D tables is a(n)
____________.
Your Answer: multidimensional database
Correct. A database that stores data in cubes rather than 2-D tables is a
multidimensional database.
10. ____________ eliminates dirty data to correct errors in a database.
Your Answer: Error deletion

Correct Answer: Data scrubbing
Refer to Maintaining Database Integrity
11. Fraudulent credit card charges, massive phone bills, threats from
collection agencies, and arrests are sometimes the result of
___________.
Your Answer: record matching

Correct Answer: identity theft
Refer to Personal Data: All about You
12. According to the U.S. Supreme Court, the right to privacy is implied by
which document?
Your Answer: The Children's Online Privacy Protection Act

Correct Answer: U.S. Constitution
Refer to Big Brother and Big Business
13. The ____________ regulates the use of government data in determining

eligibility for federal benefits.
Your Answer: 1988 Computer Matching and Privacy Protection Act
Correct. The 1988 Computer Matching and Privacy Protection Act

regulated the use of government data in determining eligibility for federal
benefits.
14. ____________ is the result of massive disk drives, inexpensive memory,

and sophisticated software that replaced batch processing for most
applications.
Your Answer: Real-time processing

Correct Answer: Interactive processing
Refer to Real-Time Computing
15. Privacy is usually referred to as an individual's right to have control over

confidential personal information.
Your Answer: True
Correct. Privacy is usually referred to as an individual's right to have

control over confidential personal information.
16. SQL is a full-featured programming language similar to Java or C#.
Your Answer: True

Incorrect. Refer to How It Works: The Language of Database Queries

17. A media database can serve as an index to separately stored video and
audio files because they are too large to store in a database.
Your Answer: True
Correct. A media database can serve as an index to separately stored

video and audio files because they are too large to store in a database.
18. Privacy breaches may be innocent mistakes, strategic actions, or

malicious mischief, and may not always involve computers.
Your Answer: True
Correct. Privacy breaches may be innocent mistakes, strategic actions, or

malicious mischief, and may not always involve computers.
19. Databases are only useful for small quantities of information.
Your Answer: True

Incorrect. Refer to What Good Is a Database?
20. A database table contains records made up of discrete chunks of

information called fields.
Your Answer: True
Correct. A database table contains records made up of discrete chunks of

information called fields.
21. Match the following terms to the correct definition.
21.1 Table A. All the F. A collection of Incorrect. A record

information related contains all the
related to a information information related
person, product, to a person,
or event product, or event.
21.2 Field A. All the B. A discrete Incorrect. A record

information chunk of contains all the
related to a information in a information related
person, product, record to a person,
21.3 Record A. All the A. All the Correct!
information information
related to a related to a
person, product, person, product,
or event or event
21.4 Database A. All the D. A collection of Incorrect. A record

information related tables contains all the
related to a information related
21.5 Form A. All the C. Shows one Incorrect. A record

view information record on the contains all the
related to a screen at a time information related
21.6 Report A. All the E. Shows the Incorrect. A record

information selected fields and contains all the
related to a records in an information related
person, product, easy-to-read to a person,
or event format product, or event.

BAB 8
1. Which of the following is a network in which computers and peripherals

are located physically close together, often in the same building, and
does not include a radio transmitter?
Your Answer: PAN

Correct Answer: LAN
Refer to Networks Near and Far
2. In ___________, tiny radio transmitters in each node send and receive

data through the air.
Your Answer: personal area networks

Correct Answer: wireless networks
3. Hardware devices or software programs that make it possible for

messages to pass from the originating computer's LAN through a chain
of intermediate networks to reach the LAN of the destination computer
are called ____________.
Your Answer: meshes

Correct Answer: routers
4. ____________ carries traffic at speeds of 1 gigabit of data per second

when all the LAN devices are compatible with that speed.
Your Answer: Fast Ethernet

Correct Answer: Gigabit Ethernet
Refer to The Importance of Bandwidth
5. A significant delay between the time a message is sent and the time it is
received is called ____________.
Your Answer: dial-up

Correct Answer: latency
Refer to Linking In: Internet Connection Technologies

6. ____________ is not often used in networks due to distance and line-of-
sight limitations.
Your Answer: VPN

Correct Answer: Infrared wireless
Refer to Wireless Network Technology
7. A type of wireless technology named for a Danish king is ____________.
Your Answer: Bluetooth
Correct. A type of wireless technology named for a Danish king is

Bluetooth.
8. ____________ networks use the IP packet-switching technology used by

the Internet.
Your Answer: 4G
Correct. 4G networks use the IP packet-switching technology used by

the Internet.
9. A device that uses signals broadcast by three or four visible satellites to

determine its position is called a ____________.
Your Answer: 2G transceiver

Correct Answer: GPS receiver
Refer to Specialized Networks: From GPS to Digital Money
10. A ____________ accepts, prioritizes, and processes print jobs in a

client/server network.
Your Answer: print list

Correct Answer: print server
Refer to The Network Advantage
11. A ____________ is one or more computers shared between multiple

users and used as storehouses for software and data.
Your Answer: file server

A file server is one or more computers shared between multiple users
and used as storehouses for software and data.
12. SMTP, POP, and IMAP are protocols used by ____________.
Your Answer: Web bugs

Correct Answer: email programs
Refer to The Many Faces of Email
13. A ____________ is a piece of invisible code that notifies the sender

when an email message was opened and may report information to the
sender regarding the recipient's computer or email program.
Your Answer: VPN

Correct Answer: Web bug
Refer to The Many Faces of Email
14. Unsolicited, junk email messages are called ____________.
Your Answer: phish

Correct Answer: spam
Refer to Email Issues
15. Each device on a network, including printers, scanners, computers, and

drives, are called nodes.
Your Answer: True
Correct. Each device on a network, including printers, scanners,

computers, and drives, are called nodes.
16. A blog is an online journal that is usually published on a public Web site.
Your Answer: True
Correct. A blog is an online journal that is usually published on a public

Web site.
17. A forum provides real-time (synchronous) communication to users.

Your Answer: True
Incorrect. Refer to Instant Messaging, Text Messaging, and

Teleconferencing: Real-Time Communication
18. Wi-Fi technology allows notebook computer users to access the Internet
at hotspots.
Your Answer: True
Correct. Wi-Fi technology allows notebook computer users to access the

Internet at hotspots.
19. Large organizations sometimes use a backbone network to connect its

WANs.
Your Answer: False
Correct. Large organizations sometimes use a backbone network to

connect its LANs.
20. Viral digital videos carry concealed computer viruses.
Your Answer: True

Incorrect. Refer to The Network Advantage
21. Match the following terms and acronyms to the correct definitions.
21.1 Firewall A. Software used A. Software used to Correct!

to block block unauthorized
unauthorized data transfers
data transfers
21.2 WiMAX A. Software used C. Provides Wi-Fi- Incorrect.

to block style access to a Software used to
unauthorized 25-square mile block
data transfers area, and supports unauthorized data
line-of-sight transfers is called
connections up to a firewall.
30 miles away
21.3 Hotspot B. Uses the D. A wireless access Incorrect. A VPN

Internet to point uses the Internet
provide secure to provide secure
access to an access to an
organization's organization's
network network.
21.4 VPN A. Software used B. Uses the Internet Incorrect.

to block to provide secure Software used to
unauthorized access to an block
data transfers organization's unauthorized data
network transfers is called
a firewall.
21.5 PAN B. Uses the E. A network that Incorrect. A VPN

Internet to allows linked uses the Internet
provide secure personal electronic to provide secure
access to an devices to access to an
organization's communicate with organization's
network each other network.
21.6 WEP A. Software used F. Provides Incorrect.

to block encryption for Software used to
unauthorized wireless networks block
data transfers unauthorized data
transfers is called
a firewall.

BAB 9
1. A ____________ is a software robot that explores the Web and retrieves

information about pages and indexes the information in a database.
Your Answer: spider
Correct. A spider is a software robot that explores the Web and retrieves
information about pages and indexes the information in a database.
2. A(n) ____________ makes it possible to add or update text, images, or

other Web site content without using HTML or a Web authoring program.
Your Answer: content-management system (CMS)
Correct. A content-management system (CMS) makes it possible to add

or update text, images, or other Web site content without using HTML or
a Web authoring program.
3. Adobe Dreamweaver, Microsoft Expression Web, and Apple's iWeb are

examples of ____________.
Your Answer: Web sites

Correct Answer: Web authoring software
Refer to Web Protocols and Web Publishing
4. Which of the following is NOT an example of a Web portal?
Your Answer: Froogle
Correct. Froogle is NOT an example of a Web portal.
5. Which protocol is used to upload and download files from file servers?
Your Answer: TCP/IP

Correct Answer: FTP
Refer to Internet Servers
6. ____________ files are sound files that begin to play before the file
completely downloads.
Your Answer: Streaming audio

Correct. Streaming audio files are sound files that begin to play before
the file completely downloads.
7. Which of the following is NOT an Internet programming language?
Your Answer: PHP

Correct Answer: FTP
Refer to Dynamic Web Programming Tools
8. The ____________ is decentralized and is growing too fast to track.
Your Answer: TCP protocol

Correct Answer: Internet
Refer to Counting Connections
9. A ____________ is a small portion of an Internet message that has all

the information routers need to transfer sections of information from
network to network toward the destination.
Your Answer: packet
Correct. A packet is a small portion of an Internet message that has all

the information routers need to transfer sections of information from
network to network toward the destination.
10. ____________ is the language of the Internet, which allows cross-

network communication between different types of computers and
networks.
Your Answer: VoIP

Correct Answer: TCP/IP
Refer to Internet Protocols
11. ____________ supports multicast, which solves the shortage-of-

addresses problem for IP addresses.
Your Answer: TCP/IP

Correct Answer: IPv6
Refer to Internet Protocols

12. Numerical IP addresses are mapped to domain names by the Internet's
____________.
Your Answer: online service

Correct Answer: domain name system (DNS)
Refer to Internet Addresses
13. A(n) ____________ stores applications and provides them to client

programs that request them.
Your Answer: file server

Correct Answer: application server
Refer to Internet Servers
14. The ____________ describes the separation of people who have easy
access to computers and the Internet from those who do not have
access.
Your Answer: digital divide
Correct. The digital divide describes the separation of people who have
easy access to computers and the Internet from those who do not have
access.
15. A uniform resource locator (URL) is made of a protocol, the address of

the host that contains the resource, and the path to the specific resource
on the host.
Your Answer: True
Correct. A uniform resource locator (URL) is made of a protocol, the

address of the host that contains the resource, and the path to the
specific resource on the host.
16. The World Wide Web is a distributed browsing and searching system
developed at MIT by Tim Berners-Lee.
Your Answer: True

Incorrect. Refer to Inside the Web

17. Facebook and Twitter are build-it-yourself Web 2.0 social networking
communities.
Your Answer: True
Correct. Facebook and Twitter are build-it-yourself Web 2.0 social

networking communities.
18. Filtering software keeps malware from invading your computer.
Your Answer: True

Incorrect. Refer to Freedom's Abuses
19. The Internet is controlled by a joint commission from the United States
and China.
Your Answer: True

Incorrect. Refer to Inside the Internet
20. Cyberspace describes a shared virtual reality, complete with sensations

such as sight and sound.
Your Answer: True
Correct. Cyberspace describes a shared virtual reality, complete with

sensations such as sight and sound.

Answer:
21.1 Applet A. A markup C. Tiny Incorrect. XML is

language that application built a markup
represents the using Java language that
contextual represents the
meaning of contextual
data meaning of data.
21.2 Silverlight B. Small files E. Popular client- Incorrect.

deposited on a side tool used to Cookies are small
visitor's hard create interactive files deposited on
drive that track media-rich Web a visitor's hard
visits, activities, components drive that track
and preferences
visits, activities,
and preferences.
21.3 XML B. Small files A. A markup Incorrect.

deposited on a language that Cookies are small
visitor's hard represents the files deposited on
drive that track contextual a visitor's hard
visits, activities, meaning of data drive that track
and preferences visits, activities,
and preferences.
21.4 XHTML A. A markup D. A markup Incorrect. XML is

language that language that a markup
represents the combines language that
contextual features of HTML represents the
meaning of and XML contextual
21.5 Cookies A. A markup B. Small files Incorrect. XML is

language that deposited on a a markup
represents the visitor's hard language that
contextual drive that track represents the
meaning of visits, activities, contextual
data and preferences meaning of data.
21.6 Static Web A. A markup F. A site with Incorrect. XML is

site language that content that a markup
represents the seldom changes language that
contextual represents the
meaning of contextual

BAB 10
1. Which of the following is NOT a purpose of antivirus software?
Your Answer: Notify a user if a virus is found

Correct Answer: Copy the name of the virus and send it to Microsoft
for inspection
Refer to Malware Wars
2. A type of program that gathers user information and sends it to an

outside source through the Internet is called ___________.
Your Answer: spyware
Correct. A type of program that gathers user information and sends it to

an outside source through the Internet is called spyware.
3. Which type of software plugs potential security breaches in the operating

system or applications?
Your Answer: Spybot

Correct Answer: Security patches
Refer to Malware Wars
4. ____________ technology allows multiple hard disks to operate as a

single unit, providing the ability to keep copies of important data in
several locations.
Your Answer: RTF

Correct Answer: RAID
Refer to Backups and Other Precautions
5. An ID card with a photo that contains digitally encoded identification in a

built-in memory chip is called a(n) ____________.
Your Answer: access key

Correct Answer: smart card
Refer to Physical Access Restrictions

6. A complex system that assumes almost full responsibility for a task
without human input, verification, or decision making is called a(n)
____________.
Your Answer: audit-control system

Correct Answer: autonomous system
Refer to Autonomous Systems
7. A(n) ____________ is a secret numerical code that allows a message to

be transmitted or stored as an indecipherable garble of characters.
Your Answer: encryption key
Correct. An encryption key is a secret numerical code that allows a

message to be transmitted or stored as an indecipherable garble of
characters.
8. ____________ perform illegal hacks for political reasons, which they

consider to be for the greater public good.
Your Answer: Webjackers

Correct Answer: Hactivists
Refer to Hacking and Electronic Trespassing
9. A ____________ is a virus that attaches itself to documents with

embedded programs that automate tasks.
Your Answer: worm

Correct Answer: macro virus
Refer to Viruses
10. A technology that collects information from computer users without their
knowledge or consent is called ____________.
Your Answer: spyware
Correct. A technology that collects information from computer users

without their knowledge or consent is called spyware.
11. A logic bomb is a type of ____________.
Your Answer: macro virus

Correct Answer: Trojan horse
Refer to Trojan Horses
12. ____________ are Internet-connected computers that have been

hijacked using viruses to perform malicious acts without the knowledge
of their users and owners.
Your Answer: Auditor computers

Correct Answer: Zombie computers
Refer to Hacking and Electronic Trespassing
13. A(n) __________ that is traditionally used on computer networks is

called a symmetric secret key system.
Your Answer: cryptosystem
Correct. A cryptosystem that is traditionally used on computer networks

is called a symmetric secret key system.
14. ____________ cause more damage to computers, networks, and

programs than all the viruses put together.
Your Answer: Bugs
Correct. Bugs cause more damage to computers, networks, and

programs than all the viruses put together.
15. All corporations in the U.S. work together with the U.S. government to
protect networks.
Your Answer: True

Incorrect. Refer to Cyberwarfare and Cyberterrorism
16. While risks involved in computer use can be reduced, they cannot be
eliminated.
Your Answer: True
Correct. While risks involved in computer use can be reduced, they

cannot be eliminated.
17. When someone uses a disc, flash drive, or a computer network with an
infected machine, a virus can jump from one computer to another.
Your Answer: True
Correct. When someone uses a disc, flash drive, or a computer network

with an infected machine, a virus can jump from one computer to
another.
18. Most computer viruses are NOT operating-system specific.
Your Answer: True

Incorrect. Refer to Viruses
19. Since synthetic DNA is possible, the efforts of biohackers to create and
modify organisms in home laboratories have succeeded.
Your Answer: True

Correct. Since synthetic DNA is possible, the efforts of biohackers to

create and modify organisms in home laboratories have succeeded.
20. Today's typical computer contains components from dozens of countries.
Your Answer: True
Correct. Today's typical computer contains components from dozens of

countries.
21. Match the following terms to the correct definitions.

Answer:
21.1 Phishing A. C. Requesting Incorrect.

Malicious passwords and other Malware is
software sensitive data under malicious
false pretenses software.
21.2 Malware A. A. Malicious software Correct!

Malicious
software
21.3 Spoofing A. F. Masquerading as Incorrect.
Malicious somebody else to trick Malware is
software the target into doing malicious
something they might software.
not otherwise do
21.4 Cyberstalking A. E. A form of Incorrect.

Malicious harassment that takes Malware is
software place on the Internet malicious
software.
21.5 Cybercrime A. B. Any crime Incorrect.

Malicious committed through Malware is
software use of computer or malicious
network technology software.
21.6 Denial-of- A. D. Bombard servers Incorrect.

service Malicious and Web sites with Malware is
attacks software bogus traffic until they malicious
are shut down software.

BAB 11
1. Which of the following allows documents to be transmitted and stored

electronically without loss of formatting?
Your Answer: PDF
Correct. PDF allows documents to be transmitted and stored electronically

without loss of formatting.
2. When students work together on technology-enhanced projects, it is

sometimes called ____________.
Your Answer: PDF

Correct Answer: CBCL
Refer to Productivity, Multimedia, and E-Learning 2.0
3. ____________ is the use of electronic digital technology to facilitate

teaching and learning.
Your Answer: E-learning
Correct. E-learning is the use of electronic digital technology to facilitate

teaching and learning.
4. For patients in remote locations, doctors use the Web to practice

____________.
Your Answer: telemetry

Correct Answer: telemedicine
Refer to Where Computers Work
5. ____________ separates software and data from PC hardware, by using

software and data stored on servers in an IT center or in the Internet
cloud.
Your Answer: A satellite office

Correct Answer: Desktop virtualization
Refer to Enterprise Computing

6. When a job has been transformed by automation to require less skill, it is
called ____________.
Your Answer: computer demolished

Correct Answer: de-skilling
Refer to De-Skilling and Up-Skilling
7. A(n) _____________ refers to someone who resists technological change.
Your Answer: technophobe

Correct Answer: Luddite
Refer to Workers Against Machines
8. ____________ embeds lessons in animated games, in smart phone apps,

or in Web-based instructional packages.
Your Answer: CBT
Correct. CBT embeds lessons in animated games, in smart phone apps, or

in Web-based instructional packages.
9. ____________ include(s) educational programs that allow(s) students to

learn through exploration and invention.
Your Answer: Blended learning

Correct Answer: Educational simulations
Refer to Simulations and Games
10. ____________ is a computer language used to teach children to program

computers.
Your Answer: The Sims

Correct Answer: LOGO
Refer to Programming Tools
11. ____________ is a combination of e-learning with face-to-face teaching.
Your Answer: Blended learning
Correct. Blended learning is a combination of e-learning with face-to-face

teaching.
12. One of the fastest growing computer markets today is called
____________.
Your Answer: SOHO
Correct. One of the fastest growing computer markets today is called

SOHO.
13. ____________ is the creation of worldwide businesses and markets.
Your Answer: Globalization
Correct. Globalization is the creation of worldwide businesses and

markets.
14. ____________ is the fear of technology.
Your Answer: Globalism

Correct Answer: Technophobia
Refer to Information Age Education
15. Filtering software blocks viruses from personal computers.
Your Answer: True

Incorrect. Refer to Education and Information
16. An electronic cottage is a small m-commerce business that sells

information online.
Your Answer: False
Correct. An electronic cottage is a home where technology enables a

person to work at home.
17. Computers are used in many fields, including entertainment, publishing,

medicine, airlines, science, and education.
Your Answer: True

Correct. Computers are used in many fields, including entertainment,
publishing, medicine, airlines, science, and education.
18. Extranets are used by partners and customers of a particular business.
Your Answer: True
Correct. Extranets are used by partners and customers of a particular

business.
19. While early predictions stated that computers would significantly reduce
the flow of paper-based information, this has not happened.
Your Answer: False

Incorrect. Refer to The Paperless Office
20. Narrowcasting allows for corporate news programs aimed at companies

and large groups.
Your Answer: False
Correct. Narrowcasting allows for personalized news programs aimed at

individuals or narrow groups.

Answer:
21.1 Telemedicine C. Allows users B. Computers Incorrect.

to share used to monitor Groupware
calendars, send vital signs from allows users to
messages, a distance. share calendars,
access data, and send messages,
work on access data,
documents and work on
simultaneously documents
simultaneously.
21.2 Groupware A. The path of C. Allows users Incorrect. Work

information as it to share flow is the path
flows through a calendars, send of information
workgroup messages, as it flows
access data, and through a
work on workgroup.
documents
simultaneously
21.3 Robot A. The path of E. A computer- Incorrect. Work
information as it controlled flow is the path
flows through a machine of information
workgroup as it flows
through a
workgroup.
21.4 Thin client A. The path of F. A low-cost Incorrect. Work

information as it computer that flow is the path
flows through a can't function of information
workgroup without access as it flows
to servers through a
workgroup.
21.5 Work flow A. The path of A. The path of Correct!

information as it information as it
flows through a flows through a
workgroup workgroup
21.6 Electronic A. The path of D. Buying and Incorrect. Work

commerce information as it selling products flow is the path
flows through a through the of information
workgroup Internet as it flows
through a
workgroup.

BAB 12
1. Which of the following models views a business as a series of activities

that adds value to a product or service?
Your Answer: Value added

Correct Answer: Value chain
Refer to The Value Chain Model
2. Which type of software is used by many large organizations to create

and maintain large databases?
Your Answer: Data entry

Correct Answer: Data warehousing
Refer to Information Systems for Business Transactions
3. A(n) ____________ occurs when two or more companies share

information.
Your Answer: information partnership
Correct. An information partnership occurs when two or more companies

share information.
4. Selling a product to a customer, entering employee work hours, or

processing a payment to a vendor are examples of which type of event
in an organization?
Your Answer: Transaction
Correct. Selling a product to a customer, entering employee work hours,

or processing a payment to a vendor are examples of a transaction in an
organization.
5. ____________ refers to the flow of data between countries.
Your Answer: Outsourcing

Correct Answer: Transborder data flow
Refer to Supply Chain Management and Outsourcing

6. The direct, computer-to-computer exchange of standardized, common
business transaction documents, such as purchase orders and invoices,
between business partners is called ____________.
Your Answer: group decision support systems (GDSS)

Correct Answer: electronic data interchange (EDI)
Refer to Supply Chain Management and Outsourcing
7. A(n) ____________ combines features of MIS and DDS to support

unstructured decision making by top managers.
Your Answer: expert system (ES)

Correct Answer: executive information system (EIS)
Refer to Executive Information Systems
8. Systems that provide too many reports, too many summaries, and too
many details cause managers to experience ____________.
Your Answer: erroneous decision making

Correct Answer: information overload
Refer to Information Systems in Perspective
9. An information system used at any level of a company that helps the

company gain an advantage over competitors is called a(n)
____________.
Your Answer: management information system

Correct Answer: strategic information system
Refer to Strategic Information Systems
10. A set of activities that helps individuals to efficiently use resources to

achieve an organization's goals is called ____________.
Your Answer: management
Correct. A set of activities that helps individuals to efficiently use

resources to achieve an organization's goals is called management.
11. A ____________ is a network of organizations that supply raw

materials, manufacture products, and distribute products to customers.
Your Answer: supply chain
Correct. A supply chain is a network of organizations that supply raw

materials, manufacture products, and distribute products to customers.
12. ____________ states that semiconductor technology absorbs the

functions of what previously were discrete electronic components onto a
single new chip.
Your Answer: Grove's Law

Correct Answer: The Cannibal Principle
Refer to Andy Grove, the Paranoid Chip Merchant
13. A system designed to create products and services for customers is

called a ____________.
Your Answer: manufacturing organization

Correct Answer: business organization
Refer to Business Organizations as Systems
14. The time, effort, and money a customer or supplier would have to
expend when changing to a competitor's product or service is called
____________.
Your Answer: business expenses

Correct Answer: switching costs
Refer to Strategic Information Systems
15. An expert system is a basic accounting and record-keeping system that

tracks daily transactions necessary to conduct business.
Your Answer: True

Incorrect. Refer to Expert Systems
16. A set of interrelated parts that work together to accomplish a purpose is

called a system.
Your Answer: True

Correct. A set of interrelated parts that work together to accomplish a
purpose is called a system.
17. Strategic planning defines the company's mission, identifies the

company's environment and internal strengths and weaknesses, and
describes the company's competitive strategy.
Your Answer: True
Correct. Strategic planning defines the company's mission, identifies the

company's environment and internal strengths and weaknesses, and
describes the company's competitive strategy.
18. Handing the responsibility for developing and operating the information
systems to another firm is called outsourcing.
Your Answer: True
Correct. Handing the responsibility for developing and operating the

information systems to another firm is called outsourcing.
19. Too many reports, too many printouts, too many summaries, and too
many details are known as critical success factors.
Your Answer: True

Incorrect. Refer to Strategic Planning
20. When the primary and support activities of an organization produce the
desired output with lower costs, the organization's efficiency increases.
Your Answer: True
Correct. When the primary and support activities of an organization

produce the desired output with lower costs, the organization's efficiency
increases.

21.1 GIS A. System that A. System that works Correct!
works with with maps
maps
21.2 GDSS B. Executive in E. System that Incorrect. The CIO

charge of the enhances is the executive in
information collaborative work charge of the
systems information
division systems division.
21.3 CIO B. Executive in B. Executive in charge Correct!

charge of the of the information
information systems division
systems
division
21.4 ES A. System that F. Provides Incorrect. A GIS is

works with information from a a system that
maps knowledgeable works with maps.
person
21.5 DSS A. System that C. System for making Incorrect. A GIS is

works with semistructured a system that
maps decisions works with maps.
21.6 EIS A. System that D. A system that Incorrect. A GIS is

works with provides support for a system that
maps unstructured decision works with maps.
making by top
managers

BAB 13
1. ____________ is the process of increasing traffic to Web sites by

improving search engine rankings for targeted keywords.
Your Answer: Search engine optimization (SEO)
Correct. Search engine optimization (SEO) is the process of increasing

traffic to Web sites by improving search engine rankings for targeted
keywords.
2. The ____________ puts strict limits on what cable companies can do

with customer records.
Your Answer: European Union Data Protection Directive

Correct Answer: Communications Act
Refer to E-Commerce Ethics
3. The _____________, issued in October 1998 by the EU, establishes a

high level of legal protection for the privacy of individuals and personal
data.
Your Answer: Health Insurance Portability and Accountability Act

Correct Answer: Data Protection Directive
4. The trend of separating commerce into its component parts and

outsourcing some of those parts is called ____________.
Your Answer: interaction

Correct Answer: disaggregation
Refer to Disaggregation: Commerce in the Cloud
5. In ____________, smart phones, tables, PDAs, laptops, and other

portable electronic devices are used to conduct commerce while on the
move.
Your Answer: online retail commerce

Correct Answer: mobile commerce (m-commerce)
Refer to Mobile Commerce

6. The ____________ is an extranet that was developed as an Internet
VPN to provide a global infrastructure for trading partners within the
automotive industry.
Your Answer: Vehicular Information Exchange (VIE)

Correct Answer: Automotive Network Exchange (ANX)
Refer to B2B: Extranets for Commerce and Communication
7. A(n) ____________ uses a public network with special protocols that

provide a secure, private "tunnel" across the network between business
partners' intranets.
Your Answer: virtual private network (VPN)
Correct. A virtual private network (VPN) uses a public network with

special protocols that provide a secure, private "tunnel" across the
network between business partners' intranets.
8. ____________ refers to methodologies, software, and Internet

capabilities for managing customer relationships.
Your Answer: A business intranet

Correct Answer: Customer relationship management (CRM)
Refer to Distribution of Information Management Tools
9. The use of information and communication technology in support of

business activities is called ____________.
Your Answer: B2B

Correct Answer: electronic business
Refer to Business on Internet Time
10. ____________ were Internet businesses that commercialized the World

Wide Web in the 1990s.
Your Answer: E-businesses

Correct Answer: Dot-coms
Refer to Business on Internet Time
11. B2B, B2C, C2C, and B2E are examples of ____________.

Your Answer: e-commerce models
Correct. B2B, B2C, C2C, and B2E are examples of e-commerce models.
12. ____________ refers to the tail of the statistical curve that appears
when you rank books, movies, or tunes by popularity as reflected in
sales or rentals.
Your Answer: Medium Curve

Correct Answer: Long Tail
Refer to The Long Tail
13. ____________ is a critical part of everyday business.
Your Answer: Scruples

Correct Answer: Ethics
14. The basic idea of e-commerce is that at least two parties, a business and
a seller, use network technology to exchange information, products, or
services.
Your Answer: True

Incorrect. Refer to E-Business 1.0: Intranets, Extranets, and E-Sales
15. An intranet can improve a business's bottom line by decreasing the

speed of B2B transactions.
Your Answer: False
Correct. An intranet can improve a business's bottom line by increasing

the speed of B2B transactions.
16. Facebook, MySpace, LinkedIn, and other social networking sites provide
resources and services to millions of users for a small fee.
Your Answer: True

Refer to The "Free" Market

17. Electronic payment systems, such as PayPal, allow people to make
purchases from strangers without revealing their credit card numbers.
Your Answer: True
Correct. Electronic payment systems, such as PayPal, allow people to

make purchases from strangers without revealing their credit card
numbers.
18. eBay is an example of the consumer-to-consumer (C2C) e-commerce.
Your Answer: True
Correct. eBay is an example of the consumer-to-consumer (C2C) e-

commerce.
19. B2C is an e-business that uses an intranet to support its internal value
chain activities.
Your Answer: True

Incorrect. Refer to B2E: Intranets for Internal Communication
20. The Children's Online Privacy Protection Act of 1998 (COPPA) requires
consent before collecting, using, or disclosing personal information about
children ages 12 and under.
Your Answer: True
Correct. The Children's Online Privacy Protection Act of 1998 (COPPA)

requires consent before collecting, using, or disclosing personal
information about children ages 12 and under.
21.1 C2C A. An individual A. An individual Correct!

selling his used selling his used bike
bike to to someone else
someone else through eBay
through eBay
21.2 B2B A. An individual B. Retail clothing Incorrect. An

selling his used store buying individual selling his
bike to used bike to
someone else dresses from a someone else
through eBay designer through eBay is an
example of C2C.
21.3 B2E A. An individual C. Company posting Incorrect. An

selling his used a new health individual selling his
bike to insurance option for used bike to
someone else employees someone else
through eBay through eBay is an
example of C2C.
21.4 B2C A. An individual D. Soon-to-be Incorrect. An

selling his used father buying a individual selling his
bike to "How to Raise a used bike to
someone else Child" book from an someone else
through eBay online bookstore through eBay is an
example of C2C.

BAB 14
1. Which of the following techniques is used by programmers to write

algorithms in English-like statements to allow for easier coding?
Your Answer: Flowcharting

Correct Answer: Pseudocode
Refer to How People Make Programs
2. When converting to a new system, which approach simply replaces the

old system with the new system?
Your Answer: Parallel systems

Correct Answer: Direct cutover
Refer to Implementation
3. Which of the following is NOT a high-level programming language?
Your Answer: FORTRAN

Correct Answer: Assembly language
Refer to Machine Language and Assembly Language
4. ____________ is the first computer language designed for developing

business software.
Your Answer: FORTRAN

Correct Answer: COBOL
Refer to Grace Murray Hopper Sails on Software
5. A(n) ____________ is a set of step-by-step instructions that solve a

problem.
Your Answer: data structure

Correct Answer: algorithm
Refer to How People Make Programs
6. ____________ is a low-level language and is functionally equivalent to

machine language.
Your Answer: Assembler language
Correct Answer: Assembly language
Refer to Machine Language and Assembly Language
7. ____________ is a programming language designed specifically for

children.
Your Answer: POGO

Correct Answer: LOGO
Refer to High-Level Languages
8. A structured program is built of smaller programs called ____________.
Your Answer: modules
Correct. A structured program is built of smaller programs called

modules.
9. Visual programming languages, such as Visual Basic, make programming

easier for ____________.
Your Answer: Web designers

Correct Answer: nonprogrammers
Refer to Visual Programming
10. A(n) ____________ makes it possible for users to request information

from a database using English-like questions.
Your Answer: visual language

Correct Answer: query language
Refer to Fourth-Generation and Fifth-Generation Languages
11. ____________ is the best-known agile model of program development.
Your Answer: Team programming

Correct Answer: Extreme programming
Refer to Agile Development and Extreme Programming

12. ____________ is a page description language for Web pages.
Your Answer: AJAX

Correct Answer: HTML
Refer to Programming for the Web
13. Two programming tools designed specifically for programming for the
cloud are ____________.
Your Answer: COBOL and Bloom

Correct Answer: Bloom and Mirage
Refer to Programming for the Cloud
14. The person who uses information systems directly or uses the
information produced by a system is called a(n) ____________.
Your Answer: office clerk

Correct Answer: end user
Refer to Systems Development
15. Database management, graphics, artificial intelligence, and networks are

examples of specializations within the field of computer science.
Your Answer: True
Correct. Database management, graphics, artificial intelligence, and

networks are examples of specializations within the field of computer
science.
16. The programming process is called an algorithm.
Your Answer: False
Correct. The programming process is made up of four steps: defining the

problem; devising, refining, and testing the algorithm; writing the
program; and testing and debugging the program.
17. Logic errors are caused by errors in the logical structure, which results in
differences between what the program is supposed to do and what it
actually does.
Your Answer: True

Correct. Logic errors are caused by errors in the logical structure, which
results in differences between what the program is supposed to do and
what it actually does.
18. Assembly language makes it easy to reuse features from one program in
another program.
Your Answer: True

Incorrect. Refer to Object-Oriented Programming
19. A compiler is used to translate high-level programs to machine language.
Your Answer: True
Correct. A compiler is used to translate high-level programs into machine

language.
20. It is impossible to eliminate 100 percent of bugs in commercial software.
Your Answer: False

Incorrect. Refer to Software Warranties

Answer:
21.1 System A. Shows the B. Graphical Incorrect. A

flowchart rules that apply depiction of the decision table
and which physical system shows the rules
actions to take that exists or is that apply and
when certain proposed which actions to
conditions take when certain
occur conditions occur.
21.2 Data flow A. Shows the D. Simple Incorrect. A

diagram rules that apply graphical decision table
(DFD) and which depiction of the shows the rules
actions to take movement of that apply and
when certain data through a which actions to
conditions system take when certain
21.3 Data A. Shows the E. Catalog of all Incorrect. A

dictionary rules that apply the data decision table
and which descriptions in shows the rules
actions to take a system that apply and
when certain which actions to
21.4 Decision F. Software A. Shows the Incorrect.

table package that rules that apply Computer-aided
includes and which systems
charting tools, actions to take engineering
data dictionary, when certain (CASE) is a
and code conditions software package
generators occur that includes
charting tools,
data dictionary,
and code
generators.
21.5 Data A. Shows the C. Set of data Incorrect. A

structure rules that apply elements used decision table
and which together shows the rules
actions to take that apply and
when certain which actions to
21.6 Computer- (blank) -- Incorrect!

aided
systems
engineering
(CASE)

BAB 15
1. The underlying meaning of words and phrases is called ____________.
Your Answer: heuristics

Correct Answer: semantics
Refer to Nonsense and Common Sense
2. ____________ is a humanoid robot developed by Honda that can walk,

run, recognize gestures and faces, and display "intelligent" behaviors.
Your Answer: AARON

Correct Answer: ASIMO
Refer to Steel-Collar Workers
3. ____________ can make knowledge available, even when experts are

unavailable.
Your Answer: An online encyclopedia

Correct Answer: Expert systems
Refer to Artificial Experts
4. ____________ are used in scientific research, loan processing, stock

market analysis, and to detect credit card fraud.
Your Answer: Speech digitizers

Correct Answer: Neural nets
Refer to Neural Networks
5. The root of the Czech word for "forced labor" is the term ____________.
Your Answer: mechanical arm

Correct Answer: robot
Refer to What Is a Robot?
6. A(n) ____________ is the point where old models will have to be

discarded because of the creation of greater-than-human intelligence.
Your Answer: singularity

Correct. A singularity is the point where old models will have to be
discarded because of the creation of greater-than-human intelligence.
7. AI concepts applied to networks instead of to individual computers is

called ____________.
Your Answer: distributed intelligence
Correct. AI concepts applied to networks instead of to individual

computers is called distributed intelligence.
8. ____________ was one of the first software programs that used a

limited form of natural language to converse.
Your Answer: BABEL

Correct Answer: ELIZA
Refer to Conversation without Communication
9. One reason that games such as checkers and chess were used in early AI
work is that they have clearly defined rules and unmistakable goals.
Your Answer: True
Correct. One reason that games such as checkers and chess were used in
early AI work is that they have clearly defined rules and unmistakable
goals.
10. Expert systems interact only with robots specifically programmed to

communicate with the systems.
Your Answer: True

Incorrect. Refer to Artificial Experts
11. All computers use natural-language when communicating with humans.
Your Answer: True

Incorrect. Refer to Natural-Language Communication

12. In 1950, Alan Turing developed one of the first tests to determine
whether computers are intelligent.
Your Answer: True
Correct. In 1950, Alan Turing developed one of the first tests to

determine whether computers are intelligent.
13. Since computers are machines, it is not reasonable for psychologists to

work with computer scientists on AI projects.
Your Answer: True

Refer to What Is Artificial Intelligence?

Answer:
14.1 Pattern A. Locates and C. Identifying Incorrect. Optical

recognition identifies recurring patterns character
printed in input data recognition (OCR)
characters in software locates
images and and identifies
converts them printed characters
to text codes, in images and
allowing a converts them to
computer to text codes,
"read" text allowing a
computer to
"read" text.
14.2 Speech A. Locates and F. Uses pattern Incorrect. Optical

recognition identifies recognition character
printed techniques to recognition (OCR)
characters in interpret human software locates
images and speech and identifies
computer to
"read" text.
14.3 Digitized A. Locates and B. Prerecorded Incorrect. Optical

speech identifies speech used in character
printed automated recognition (OCR)
characters in telephone software locates
images and directory and identifies
converts them assistance, printed characters
to text codes, navigation in images and
allowing a guidance systems converts them to
in cars, and other text codes,
computer to instances where a allowing a
"read" text limited computer to
vocabulary is "read" text.
practical
14.4 Synthetic A. Locates and E. Speech created Incorrect. Optical

speech identifies by using software character
printed to convert text recognition (OCR)
characters in into phonetic software locates
images and sounds and identifies
computer to
"read" text.
14.5 Neural A. Locates and D. Distributed, Incorrect. Optical

networks identifies parallel character
printed computing recognition (OCR)
characters in systems inspired software locates
images and by the structure and identifies
converts them of the human printed characters
to text codes, brain in images and
computer to
"read" text.
14.6 Optical A. Locates and A. Locates and Correct!

character identifies identifies printed
recognition printed characters in
(OCR) characters in images and
software images and converts them to
converts them text codes,
to text codes, allowing a
allowing a computer to
computer to "read" text
"read" text

TAMBAHAN
1. The three or four letters following the period in a file name are called the
____________.
Your Answer: annotation

Correct Answer: extension
Refer to File Management Basics
2. The process of reducing the size of a file so that it takes up less disk
space is called ____________.
Your Answer: file compacting

Correct Answer: file compression
Refer to File Compression Basics
3. The World Wide Web is accessible through programs called

____________.
Your Answer: Web servers

Correct Answer: Web browsers
Refer to World Wide Web Basics
4. A ______________ is a function included in most email programs that

helps keep unwanted email out of your inbox.
Your Answer: security box

Correct Answer: spam filter
Refer to Internet Security Basics
5. A(n) ____________ is a hierarchical list or catalog of Web sites

assembled by researchers.
Your Answer: search engine

Correct Answer: directory
Refer to Web Search Basics
6. In font sizes, one point is equal to ____________.

Your Answer: 1/3 inch
Correct Answer: 1/72 inch
Refer to Formatting Characters
7. A(n) ____________ is a file that has instructions that can be performed

by the computer.
Your Answer: application file

Correct Answer: executable file
Refer to Software Basics
8. The ____________ temporarily stores chunks of text, which makes it

possible to cut a sentence from one part of a document and paste it into
another part of the document.
Your Answer: Clipboard
Correct. The Clipboard temporarily stores chunks of text, which makes it

possible to cut a sentence from one part of a document and paste it into
another part of the document.
9. The ____________ uses RAM for instant access to information needed to

perform program actions.
Your Answer: CPU
Correct. The CPU uses RAM for instant access to information needed to
perform program actions.
10. The DVD/CD-RW drive on a computer is a(n) ____________.
Your Answer: USB drive

Correct Answer: optical drive
Refer to Hardware Basics
11. A keyboard, mouse, monitor, and printer are examples of computer

____________.
Your Answer: add-ons

Correct Answer: peripherals
Refer to Hardware Basics

12. In which of the following applications was a file named budget.pdf
created?
Your Answer: Adobe Acrobat
Correct. A file named budget.pdf was created in Adobe Acrobat.
13. To perform a backup, a backup drive must be attached directly to the

individual computer.
Your Answer: True

Incorrect. Refer to Backup Basics
14. Backups can only be created on magnetic tape, CD-R, or DVD-R.
Your Answer: True

Incorrect. Refer to Backup Basics
15. Microsoft Windows is the operating system used by most PCs today.
Your Answer: True
Correct. Microsoft Windows is the operating system used by most PCs

today.
16. Files with a .zip extension do not need to be decompressed before using
them in an application.
Your Answer: True

Incorrect. Refer to File Compression Basics
17. Changing the way text displays on a page is called formatting.
Your Answer: False

Incorrect. Refer to Formatting Characters
18. Saving files into folders is a good way to organize a collection of

documents and other files.
Your Answer: False

Incorrect. Refer to File Organization Basics

Answer:
19.1 Document A. A file A. A file created by Correct!

created by an an application
application
19.2 WYSIWYG A. A file C. A feature in which Incorrect. A

created by an the words and document is a
application images on the screen file created by
will appear almost an application.
exactly the same on
paper when they are
printed.
19.3 Applications A. A file D. Software tools Incorrect. A

created by an that enable people to document is a
application use a computer for a file created by
specific purpose an application.
19.4 Font A. A file E. A size and style of Incorrect. A

created by an typeface, such as 12- document is a
application point Arial file created by
an application.
19.5 Drag-and- A. A file B. Technology that Incorrect. A

drop created by an allows you to move a document is a
application selected block of text file created by
without cutting and an application.
pasting it

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1.

The ____________ was developed as a substitute for the vacuum tube

Your Answer: transistor

Correct. The transistor was developed as a substitute for the vacuum

2. A(n) ____________ is a microprocessor used as a component of a larger

Your Answer: server

Refer to Embedded Systems

3. A personal computer designed to sit on a table for extended periods of

Your Answer: desktop computer

Correct. A personal computer designed to sit on a table for extended

4. ____________ are superpowerful computers constructed out of

Your Answer: Mainframe computers

Refer to Mainframes and Supercomputers

5. The most significant breakthrough in Internet software was the

Your Answer: ARPANET

Refer to Computer Connections: The Internet Revolution

Your Answer: agricultural age

7. ____________ are applications stored on the Web, providing access

Your Answer: Web applications

Correct. Web applications are applications stored on the Web, providing

8. External drives, keyboards, printers, scanners, and monitors are all

Your Answer: embedded systems

Refer to Personal Computers and Workstations

9. A computer that gives other computers connected to the network access

Your Answer: embedded system

11. Which of the following is a type of silicon chip?

Your Answer: Integrated circuit

Correct. An integrated circuit is a type of silicon chip.

Your Answer: PDA

Refer to Mainframes and Supercomputers

13. A personal computer designed with portability in mind is called a

Your Answer: personal data assistant

Refer to Personal Computers and Workstations

14. Two examples of Web 2.0 sites are ___________.

Your Answer: Facebook and MySpace

Your Answer: True

Correct. A change in thinking that results in a new way of seeing the

Your Answer: True

Incorrect. Refer to Into the Information Age

17. A branch of computer science that explores the use of computers in

Your Answer: True

Incorrect. Refer to Applications: Digital Technology in Action

Your Answer: True

Correct. The difference between the information technology "haves" and

Your Answer: True

Incorrect. Refer to Computers in Perspective

Your Answer: True

21. Match the following terms with the correct definition.

Option Your Answer: Correct Answer: Comments

21.1 Embedded A. Provides C. A Incorrect. A

21.2 Smart B. A computer E. Combines the Incorrect. A

21.4 Peripheral D. An additional D. An additional Correct!

21.5 Server E. Combines the A. Provides Incorrect. A

21.6 Mainframe F. A portable B. A computer Incorrect. A

Some of the terms are matched incorrectly.

1. A gigabyte (GB) is equal to approximately ____________.

Your Answer: 1,000 terabytes (TB)

Refer to Bits, Bytes, and Buzzwords

2. The ____________ is the circuit board that contains a computer's CPU.

Your Answer: microprocessor

Refer to The CPU: The Real Computer

3. Computer memory that stores programs and data that needs to be

Your Answer: read-only memory (ROM)