JUAN SEBASTIAN AYALA

SILVA
Bachelor’s in international business

Contact:
Mobile: 3008455894
Email: fiend2988@gmail.com

Professional Profile

Professional in International Business with wide experience in administrative and Quality Assurance processes, able
to perform functions related to several tasks, with competent emphasis, visionary, and successful performance.
Professional experience in State-owned Entities performing contracting processes, activities from the beginning of the
bidding process to the liquidation, administrative and financial execution of projects and document management.
Preparation of reports and timely responses, to accomplish the Entities and third parties’ requirements.
Ability to work under high pressure conditions. Excellent in reporting, with management and team leadership skills.

Education

 UNIVERSIDAD SANTO TOMAS – BUCARAMANGA

Bachelor’s in international business
Bucaramanga – December 2011

English Level
 Intermediate - Upper
• TOEFL – B2 Level

Key Skills

 Use of MS Office
 Fluent English
 Excellent computer skills
 Interpersonal and Communication skills
 Problem solving and Analytical Ability
 Adaptability
 Customer orientation
 Team building /teamwork
 KPI knowledge and understanding

Professional Background

 Teleperformance, August 2019 – September 2022

QA Analyst

 Working primarily with agents and supervisors, as Quality Assurance Analyst I am responsible for monitoring
interactions to ensure the needs of the customer and client are met on each interaction.
 Responsible for conducting internal monitoring based on company and daily quotas.
 Inform of any suspicious or malicious behavior detected during monitoring.
Bilingual Customer Service Agent

 Help customers with complaints and questions, give customers information about products and services, take
orders, and process returns. By helping customers understand the product and answering questions

 Fondo financiero de Proyectos de Desarrollo FONADE (currently: Empresa Nacional

Promotora de Desarrollo ENTERRITORIO), January to May 2019
Administrative and Financial Supervisor

 Preparation and signing of meetings and follow-up minutes required during the execution of the project.
 Follow-up of the budgetary execution of contracts and liquidation, support in the new contracting procedures,
in matter of additions, extensions, suspensions, among others.
 Review, authorization, and signature of disbursements to be cancelled in the execution of the project.
 Follow-up of contract compliance and implementation of the quality management system, preparation of
operating plans and cash flow of the resources assigned to each agreement.
 Elaboration of management and execution data, disbursement reports and financial statements of the
agreements and contracts assigned.
 Projecting responses in a timely manner to external correspondence and complaints and claims that are
recorded in the development of contracts.
 Carrying out follow-up visits to the sites where the different projects were executed.

 Fondo financiero de Proyectos de Desarrollo FONADE (Currently: Empresa Nacional

Promotora de Desarrollo ENTERRITORIO), November 2013 – December 2018
Professional Support

 Follow-up support in the execution and liquidation phase of agreements and contracts.
 Preparation of management and execution reports, disbursement reports and financial statements.
 Preparation of closing minutes for derivative contracting.
 Support in the procedures to deal with new developments in derivative contracting, in terms of additions,
extensions, suspensions, among others.
 Projection of responses in a timely manner to external correspondence and complaints (PQR's) and claims
that are recorded in the development of contracts.
 Request of Budget Availability Certificates.

 CONVENIOS PARA LOS QUE SE DESARROLLARON ACTIVIDADES EN EL FONDO

FINANCIERO DE PROYECTOS DE DESARROLLO – FONADE (Currently: ENTERRITORIO)
 Agreement No. 213050 subscribed with the National Administrative Department of Statistics (DANE) for the
development of the Third National Agricultural Census, DANE for the development of the Third National
Agricultural and Livestock Census.

 Agreement No. 214002 subscribed with the National Planning Department - DNP to support the execution
of the Plan Contracts.

 Agreement No. 215001 subscribed with the National Planning Department - DNP to manage the operational
and logistical support to the coordination group of the General Royalties System.

 Agreement No. 215005 subscribed with the National Planning Department - DNP to support the execution
of the Plan Contracts.

 Agreement No. 216001 subscribed with the National Planning Department - DNP for the support to the
execution of the Plan Contracts.
  Agreement No. 215050 with the National Planning Department - DNP to manage the operational and
logistical support to the coordination group of the General Royalties System.

 Agreement No. 217002 subscribed with the National Planning Department - DNP to support the execution
of the Plan Contracts.

 Agreement No. 217047 subscribed with the National Administrative Department of Statistics - DANE for the
development of the National Population and Housing Census.

 OSIS S.A.S , August, 2012 - November 2013

Operations Assistant

 Invoicing of services rendered by the company, release of import documents.

 Follow-up of import and export operations, review of supporting documents, sending of pre-alerts, and
tracking of merchandise.
 Management of the Free Trade Zone Integrated Computer Control Program (PICIZ), management, control,
and reporting of inventories.

Personal References

Silvia Ayala
Market Analyst
Proquinal
318 5216287

Claudia Carreño
Business Analyst Quote to Cash
Nielsen IQ
3505944092

JUAN SEBASTIAN AYALA SILVA

CC. 1098657511 BUCARAMANGA