ADB1501/103/2/2023

Tutorial Letter 103/2/2023

Administrative Management IA
ADB1501

Semester 2

Department of Operations Management

This tutorial letter contains important information about your module.

BARCODE

Open Rubric
 CONTENTS
Page

1 INTRODUCTION ............................................................................................................................. 3
2 CONTACT DETAILS ...................................................................................................................... 3
2.1 Lecturer .......................................................................................................................................... 3
2.2 Department ..................................................................................................................................... 3
2.3 University ........................................................................................................................................ 4
3 ASSIGNMENT ................................................................................................................................ 4

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 ADB1501/103/1/2023

Dear Student

1 INTRODUCTION
This tutorial letter contains Assignment 06 of this module. The assignment consists of written
questions and should be submitted, as a PDF document, on Moodle. Assignments should be
submitted on or before the due date. Do not wait until the last minute to submit your assignment,
as there may be too much traffic on the system, which could lead to your failure to submit the
assignment on the due date.

2 CONTACT DETAILS

2.1 Lecturer

Students may direct any enquiries regarding this module that are of an academic nature, such as
an enquiry about a specific section in the study guide, during office hours to:

TELEPHONE
LECTURER E-MAIL ADDRESS FAX NUMBER
NUMBER
Ms M Tsholetsane 012 429 6012 Etsholm1@unisa.ac.za 0865 991 953

You are welcome to contact me between 08:00 and 15:45 on Mondays to Fridays, should
you have an academic query. All queries that are not of a purely administrative nature, but are
about the content of this module, should be directed to me. Please have your study material
with you when contacting me.

I will be available to take phone calls on academic matters and/or attend to students, who may
prefer to visit personally for academic engagement. However, the days and times of lecturer
availability will be communicated on the module page on Moodle. The days and times are subject
to change from time to time to accommodate the lecturer’s work schedule and other
commitments. I will communicate the changes to the days and times in advance under the
Announcement option on Moodle. Students are therefore advised to check the module page
on Moodle before making phone calls or visiting my office for academic enquiries/engagements.

2.2 Department

You can contact the University on 012 429 4222 or ops@unisa.ac.za for administrative queries.
For academic enquiries, please use the following telephone number: 012 429 4239.

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2.3 University

Physical address
University of South Africa
1 Preller Street
Muckleneuk
PRETORIA
City of Tshwane

3 ASSIGNMENT

ASSIGNMENT 06

Assignment 06 covers learning units 1, 2, 3, 4, 5, 6 and 7 in the study guide and t h e

reader. Submit the assignment in PDF format.

ASSIGNMENT DUE DATE

Assignment 06

QUESTION 1 [25]

Read the case study below and then answer the following questions:

Cosmetic is a wholesale distributor of beauty products based in Kyalami, Johannesburg. The

company bought out a number of small companies in the nail and beauty industry a few years
ago and established a large distributing business, Star Nails, which became a well-known
distributor.

Star Nails was known for its service and fast deliveries. Deliveries in Pretoria would take place
within two days after an order had been placed. In June 2015, customers in Pretoria suddenly
found that deliveries were only made up to one week after an order had been placed. On enquiry,
they were told that there was a new administrative manager, Mr Kunene. Changes due to
technology began to affect the competencies of the administrative manager; and Mr Kunene
struggled to work with the intranet of the company. This created communication problems, which
affected the operations of the delivery section. The new administrative manager stated that
“complaints at Star Nails are welcome and without them the company cannot improve”.

1.1 Based on the case scenario above, describe any four information needs of external role
players. (4)

1.2 Describe the difference between essential documents and important documents. (4)

1.3 You have been employed as an administrative manager at Star Nails company. Discuss
the four primary management functions. (12)

1.4 List any five requirements for useful information that managers use to make decisions. (5)

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 ADB1501/103/2/2023

QUESTION 2 [25]

2.1 Distinguish between the following terms: (8)

• wages and salaries {4}

• vertical and mobile filing cabinet. {4}

2.2 Briefly outline the four checklist points recommended to the catering committee. (4)

2.3 Name and explain any four services that banks offer. (8)

2.4 List three ways of dealing with risk. (3)

2.5 Why do insurance premiums differ from one person to another? (2)

TOTAL: [50]

~ END OF ASSIGNMENT 06 ~
Second semester

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UNISA 2023