Contenido

SIX SIGMA YELLOW BELT PROJECT CHARTER...............................................................................................2

DATA COLLECTION PLAN.............................................................................................................................6
PROCESS MAP..............................................................................................................................................7
NULL AND ALTERNATIVE HYPOTHESES........................................................................................................8
FOR EACH OF THE MEASURES PROPOSED...................................................................................................8
REFLECTION.................................................................................................................................................9
 SIX SIGMA YELLOW BELT PROJECT CHARTER

Project Name Reduce wait times in the Medical Center

Today’s Date 20th September/ 2023
Project Start Date 1st October/2023
Target Completion Date 31st Octobre/2023

Project Element Response

Problem Statement Due to the Registration procedure, more than 40% of the patients
 Includes time, are being delayed 60-110 minutes in the Medical Center (MC), and
measurable item, the customers satisfaction has been reduced from 4.5 to 4.0 in the
gap and business last three months.
impact
Business Case  The time the patients have to wait until they are registered
 Why is this project is very critical and related with their satisfaction. If the MC
important to do now? doesn't solve the registration inefficiency, the center will
 What is the project’s lose patients, and the global satisfaction will continue
financial impact? decreasing.
 What is the impact  Customer service rate is really important to get new
on DPMO/ Sigma clients and good reviews of the medical center.
level?  Six sigma methods can be used to analyze and
 What is the impact improve the registration processes of the patients.
on customer service  Customers service needs improvement to maintain
longevity of the MC.

Goal Statement  Decrease the Registration procedure time considering

 Specific the volume of patients that the MC is now having. The
 Measurable patients should be registered 30 minutes max since
 Achievable they arrive to the medical center.
 Realistic
 Time-bound
List of Improvement Goals Measure (units) Baseline Goal
1. Decrease the Registration Time until the patient
45-110 min 30 min
procedure time is registered
2. Increase the global 25 min per 15 min per
Registration Time
customer satisfaction indicator patient patient
Global Satisfaction
4.0 4.5
Indicator
Process  The problem exists in the Registration process since
 Describe the process the patient arrives to the MC and he/she has to wait
in which the problem until is called to be registered., after that the patient is
exists assigned to the Doctor or the service he/she needs.
Project Scope
 What part of the  Registration process
process will be
addressed?
 What are the  Starts with the patient who arrived to the MC, wait until
boundaries of the is called to be registered, and end with the registration
project or process? to have a Doctor or service assigned.
 What areas are
inside or outside the
team’s focus or
authority?
 Attach a SIPOC
diagram if
necessary
Team Member Name
Project Sponsor MC
Key Stakeholders Costumers and Organization
Team Lead Quality Coordinator
Team Members Operational leader, Assistant, Six Sigma Consultant
Process Owner Process Manager
Other
Timeline by Project Stage Milestone Target Completion Date
st
Define Project Charter and kickoff 1 October/2023
Measure Define and collect data 10th October/2023
Analysis Find causes 20th October/2023
Improve Fix causes 25th October/2023
Control Standardize the fix 1st November/2023
 Team Charter
Expectation Example Team Rule
Attendance Attendance is required at Attendance is mandatory to all meeting
all team meetings.
Changes in meeting The absentee has to be informed at least 24
times must be made at hours ahead of time.
least 24 hours ahead of
time. Changes in meetings must be inform 24 hours
ahead of time.

Participation Team members may not Participation is mandatory

be substituted unless
approved by team leader. Substitution can only be accepted if the
replacement has sufficient knowledge to
represent the absentee.

Focus We will stay on task and Project Charter goals will the meeting agenda.
on topic, using the The meeting agenda must be sent 8 hours
Project Charter as our ahead of time.
guide. A meeting agenda
will be published at least
one day in advance.
Interruptions Interruptions for Phones turned to silent.
emergencies only.
Phones turned to silent.
Preparation All deliverables are Any delays must be reported 12 hours before
expected to be completed the meeting
in a timely manner. Each
meeting will have a
published agenda.
Timeliness Meetings will begin Meetings will begin promptly as scheduled.
promptly as scheduled.

Decisions We will choose the best Brainstorming will be really important.

decision-making method
for each situation. We will
support decisions made
by the team.
Data We will rely on data to
make decisions.
Everyone opinion and participation is really
important for the success of this project.
We will support decisions made by the team.
Decision will be made based on the statistical
data.

Conflict We welcome honest Everyone has to be treated with respect. The

disagreements, as long opinion of everyone has to be listed.
as everyone is treated
with respect. A facilitator
will be used if conflict
cannot be resolved.
Other
Expectation Example Team Rule

Team Member Role Signature

Quality Leads problem-solving

Coordinator projects

Operational Participates as a project

leader team member
Participates as a project
Assistant
team member
Six Sigma Assists with data
Consultant collection and analysis
 DATA COLLECTION PLAN
Data Sampling
Measure Title Operational Definition Method Responsible
Type Notes
Minutes - Amount of time since the Timing Sample every Operational
Time until the leader
Continues patient arrives to the MC 4th patient for
patient is
until is registered. the next 2
registered
weeks daily.
Minutes – Amount of time to Timing Sample every Operational
Registration Continues execute the registration 4th patient for leader
Time in the system. the next 2
weeks daily.
Rate (1-5) Average result calculate Surveying Analyze the Quality
Continues monthly from the surveys results for the Coordinator
done to the patients that next 2 months
went to the MC. specially the
Question
Global Result of the question: “Was the time
Satisfaction “Was the time you had to you had to
Indicator wait to be registered wait to be
appropriate?” registered
appropriate?”
Very Good (5), Good (4),
Fair (3), Bad (2), or Very
Bad (1).
PROCESS MAP
 NULL AND ALTERNATIVE HYPOTHESES FOR EACH OF THE
MEASURES PROPOSED

Time until the patient is Minutes - Amount of time since the patient arrives to
registered Continues the MC until is registered.

Measure (units) Baseline Goal

Time until the patient is 45-110 min 30 min
registered

Baseline:

The Time until a Patient is registered since he/she arrived to the MC is greater than 45 min.

H 0 :µ=45 min
H a :µ> 45 min

After Improvement:
The Time until a Patient is registered since he/she arrived to the MC is less than 30 min.
H 0 :µ=30 min
H a :µ< 30 min

Minutes – Amount of time to execute the registration in

Registration Time
Continues the system.

Measure (units) Baseline Goal

Registration Time 25 min per patient 15 min per patient

Baseline:

The Time to execute the registration of a patient in the system is greater than 25 min.

H 0 :µ=25 min
H a :µ> 25 min

After Improvement:
The Time to execute the registration of a patient in the system is less than 15 min.

H 0 :µ=1 5 min
H a :µ< 15 min
 Average result calculate monthly from the surveys done
Global to the patients that went to the MC.
Rate (1-5)
Satisfaction
Continues
Indicator Result of the question: “Was the time you had to wait to
be registered appropriate?”

Measure (units) Baseline Goal

Registration Time 4.0 4.5

Baseline:

The average satisfaction of the patient is less than 4.0

H 0 :µ=4.0
H a :µ< 4.0

After Improvement:
The average satisfaction of the patient is greater than 4.0

H 0 :µ=4. 5
H a :µ> 4. 5

REFLECTION

This course introduced me to the basic framework, skills and tools of Lean Six
Sigma.

Lean Six Sigma can be used to establish efficient processes, quality improvement
by progressively removing defects. Lean concepts are highly important to identify
and segregate waste from a process.

This project and course taught me to identify opportunities for process

improvement.