Florentina Niculai FREEPOST DWP

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Your payments will be reduced for 43 Telephone: 0800 328 5644
days Textphone: 0800 328 1344

Dear Florentina Niculai 7 September 2023

We wrote to you on 08/08/2023 to say that your Use your journal to

Universal Credit payments would be reduced. This contact us if you
reduction in your payments is called a sanction. We can have any questions.
now tell you how many days this sanction will last for.
This is because: You can also call us on
the number above. To
On 24/07/2023 you failed to attend your mandatory appointment. speak to an agent in
Welsh, please call: 0800
328 1744.
We don’t need any more information from you about
this. We have many
different ways we
How much money will be taken off your payment can communicate
with you.
You’ll lose £12.10 each day for 43 days.
If you would like Braille,
This total number of days is made up of: British Sign Language, a
hearing loop,
translations, large print,
audio or something else
please tell us using the
phone number at the
top of this letter.

Please turn over

Universal Credit is operated by the Department for Work and Pensions
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 - 36 days from 24/07/2023 to 28/08/2023

- Plus 7 days because this is your first sanction in the last

12 months

*delete as applicable
*From this we've subtracted enough days to stop you having
more than three years of sanctions, which is the maximum.

We’ll start taking this money from your next payment, or

after the end of any other Universal Credit payment
reductions (sanctions) or penalties you have.

This amount might change:

• if you have a change in your circumstances
• because of the yearly increase in the amount of
Universal Credit we pay
If there is a change, it will be applied automatically to
your future payments.

If you need extra help while your payments are

reduced

You can apply for a recoverable hardship payment. This

is a loan to cover essential items such as heating, food,
rent and hygiene needs.

This will be less than your Universal Credit payment.

You’ll usually need to pay it back from future payments.

You won’t need to start repaying it until other reduced
payments (sanctions) or penalties have ended.

Call us on 0800 328 5644 to apply for a recoverable

hardship payment.

For free advice about managing your money, go to:

www.moneyadvice.org.uk or call 0800 138 7777.

Yours sincerely,

Universal Credit

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If you disagree with a decision

You can ask us to explain why

You, or someone who has the authority to act for you,

can phone us or use your journal to request a written
explanation. You will need to do this within one month
of the date of this letter.

You can also ask us to reconsider a decision

Tell us if you have more information, or if you think we

have overlooked something which might change the
decision. Do this within one month of the date on this
letter.

We will look at what you tell us and send you a letter to

tell you what we have decided, and why. We call this
letter a Mandatory Reconsideration Notice.

When you have done this you can appeal

If you disagree with the Mandatory Reconsideration

Notice, you can appeal to a tribunal.

You must wait for the Mandatory Reconsideration Notice

before you start an appeal.

Treating people fairly

We are committed to the Equality Act 2010 and treating
people fairly. To find out more about this law, search
‘Equality’ on www.gov.uk

Call charges

Calls to 0800 numbers are free from personal mobiles

and landlines.

Why DWP needs personal information and how we

treat it

We treat personal information carefully. We may use it

for any of our purposes. To learn more about information
rights and how we use information, please see our DWP

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Personal Information Charter at
www.gov.uk/dwp/personal-information-charter

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