Good Practice Upper Intermediate Students Book Table of Contents

Cambridge University Press
978-0-521-75590-0 - Good Practice Student’s Book: Communication Skills in English for the Medical Practitioner
Marie McCullagh and Ros Wright
Table of Contents
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Contents
Introduction page 6
SECTION 1: INTRODUCTION TO COMMUNICATION

• Recognising the different elements that make up communication page 8
• Understanding how good communication benefits the patient interview
SECTION 2: DEVELOPING LANGUAGE AND COMMUNICATION SKILLS FOR THE PATIENT ENCOUNTER
Unit Communication skills Language focus Texts
1 Receiving the • Greeting patients and • Conveying warmth Reading
patient putting them at ease • Formulating the opening • Patient questionnaire
page 14 • Introducing yourself and question Listening
your role • Language for setting the • Presentation: the
• Asking the opening agenda importance of seating
question and setting the • Phrases to facilitate, repeat arrangements
agenda for the interview and clarify • Patients present their
perspective
• Receiving and greeting a
patient
• Asking the opening question
• Setting the agenda for the
interview
2 The presenting • Encouraging patients to • Using exploratory questions Reading
complaint express themselves in their • Adjectives to describe types • Patient-centred approach to
page 22 own words and intensity of pain history-taking
• Taking an accurate history • Patient speak: the suffix Listening
of the presenting complaint –ish • Using exploratory questions
• Asking about the intensity • Patient speak: phrasal verbs • Exploring the presenting
and degree of pain with up complaint
• Using techniques such as • Facilitating the encounter:
facilitation, repetition and voice management
clarification
DVD lesson 1: Patient-centred vs. doctor-centred approach
3 Past medical • Requesting the patient’s • Language to request the Reading
and family past medical history past medical history • Past medical history: the
history • Discussing the family • Patient speak: common components
page 32 medical history expressions to describe • Patient note
• Taking effective notes state of health • Pedigree diagram
during an interview • Expressions for signposting Listening
• Writing an effective patient and summarising • Conference presentation:
note • Standard medical the pitfalls of taking the
• Summarising and abbreviations PMH.
structuring the interview • Taking a past medical
history
• Taking a focused past
medical history
Contents 3
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4 The social • Enquiring about the • Asking about lifestyle and Reading
history and patient’s social history environmental health • Telephone consultations
telephone • Employing good telephone • Language for summarising Listening
consultations etiquette and checking information • University seminar
page 42 • Ensuring an effective • Patient speak: common discussion on taking a
telephone consultation suffixes in medical social history
• Summarising and checking terminology • Asking about occupational
information • Expressions for consulting health
by telephone • Discussing lifestyle and
environmental health
• Carrying out an effective
telephone consultation
5 Examining a • Preparing and reassuring • Indirect language for polite Reading
patient the patient during an instructions, • Techniques of the trade
page 52 examination • Patient speak: verbs and Listening
• Explaining examination prepositions for giving • Giving instructions during a
procedures instructions physical examination
• Giving effective instructions • Effective intonation for
in a patient-friendly manner instructions
• Softener: just
DVD lesson 2: Taking past medical history, family history and carrying out the physical examination
6 Giving results • Explaining results in a • Language for giving a Reading
page 60 way that patients can diagnosis • Jaundice
understand and remember • Phrases used to organise • Acute bronchitis
• Encouraging patients to information • Erythema nodosun
express their fears and • do for emphasis and Listening
concerns confirmation • Explaining test results
• Explaining medical • Word stress for emphasis • Organising information
terminology to a patient • Language for explaining
• Giving a prognosis medical terminology
• Patient speak: colloquial
questions for asking about
prognosis
• Language of probability
7 Planning • Explaining treatments to a • How to negotiate a plan of Reading
treatment and patient action • The New Quit Guide, So You
closing the • Discussing options • Language for making Want to Quit?
interview • Describing benefits and side suggestions Listening
page 69 effects • Phrases to explain • Outlining a treatment plan
• Advising on lifestyle advantages and • Describing possible
• Negotiating treatment disadvantages treatment plans for
• Closing the interview • Patient speak: expressing hypertension
likelihood • Negotiating treatment with
• Language for negotiating the patient
treatment • Advising on lifestyle
changes
8 Dealing with • Broaching sensitive issues • Language to broach Reading
sensitive without bias and remaining sensitive issues • Reading cues
issues non-judgemental • Identifying non-verbal • Letter of referral
page 77 • Reading and responding to patient cues • Questionnaire: Know your
patient cues • Techniques for drink
• Employing question contextualising, reassuring Listening
techniques: CAGE and asking permission • Broaching sensitive issues.
• Writing concise and • Patient speak: drug culture • Discussing sexual and
accurate notes • Ensuring specific and reproductive health
• Updating the patient note concise notes • Asking about alcohol
consumption
4 Contents

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9 Breaking bad • Delivering bad news in a • Patient speak: expressions Reading
news sensitive way showing level of • A time to listen
page 87 • Reassuring a patient or understanding Listening
relative • Softening the question • Breaking bad news
• Showing empathy • Language to deal with • Preparing the patient for
emotions receiving bad news
• Patient speak: talking • Dealing with emotions of
about current knowledge of an HIV patient
condition • Consulting with a relative
• Voice management when by telephone
communicating bad news • Breaking bad news to a
relative
DVD lesson 3: Breaking bad news
SECTION 3: INTERVIEWING DIFFERENT PATIENT CATEGORIES

10 Communicating • Encouraging a withdrawn • Reviewing question types Listening
with patient to speak • Using facilitative language • Receiving an
challenging • Calming an aggressive or • Language to respond to uncommunicative patient
patients angry patient body language • Interviewing an irritated
page 95 • Asserting your role as a • How to validate emotions patient
doctor • Patient speak: expressions • Dealing with a manipulative
to describe different patient
emotional states
DVD lesson 4: Dealing with challenging patients
11 Communicating • Carrying out an effective • Asking questions specific to Reading
with the interview with an elderly the elderly • Talking to the dying patient
elderly patient • Patient speak: collocations Listening
page 102 • Showing sensitivity and to describe conditions • Visualising life as an older
respect to an elderly common in the elderly patient
patient • Language to show • Interviewing an older
• Communicating with sensitivity patient
depressed elderly patients • Techniques for • Interviewing patients with
communicating with sensitivity and respect
patients with hearing • Consulting patients with
problems hearing problems
• Simple choice questions • Student presentation: tool
for assessing the ability to
live independently
• Dealing with a patient with
depression
• Assessing a patient with
mental issues
12 Communicating • Establishing and developing • Compliments for children Reading
with rapport with a child • Expressions to show • Now I feel tall: What a
children and • Reassuring a child empathy with must patient-led NHS feels like
adolescents • Gaining a child’s consent to • Language for reassuring a Listening
page 112 be examined child • Interviewing young children
• Explaining procedures to a • Child-friendly instructions and their parents
child • Patient speak: bodily • Reassuring a young child
• Responding to a child’s functions and body parts • Examining children and
verbal cues • Techniques for giving instructions
• Communicating effectively communicating with • Interviewing an adolescent
with an adolescent adolescents patient
DVD lesson 5: Interviewing young patients and their carers
Role-play and other additional material page 121
Audio scripts page 137
Answer key page 152
Contents 5

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Cambridge University Press

SECTION 1: INTRODUCTION TO COMMUNICATION

© Cambridge University Press www.cambridge.org

Unit Communication skills Language focus Texts

© Cambridge University Press www.cambridge.org

Unit Communication skills Language focus Texts

SECTION 3: INTERVIEWING DIFFERENT PATIENT CATEGORIES

© Cambridge University Press www.cambridge.org

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