Kush Kumar www.linkedin.

com/in/kush-kumar
Manager – FC Operations +91 7834940942
Delhivery Ltd. kushdbit@gmail.com
IIT (ISM) Dhanbad (2016-18)

Profile Summary
An Operations Manager with a continuous improvement mind set & experience in successfully managing people, processes and
systems in Manufacturing & Supply Chain domain with an overall experience of 4.5+ years.

Ikikai.co | Bangalore Head of Operations Jan’22-Present

Responsibilities:  Manage the day-to-day operations of the e-Commerce Operations team to ensure excellent customer
service and satisfaction, adherence to SOP, and high-efficiency completion of tasks
 Oversee the consumer financing and payment programs; manage the on-boarding of new vendors as
well as the maintenance of current vendors
 Developing new supply chain strategies to improve the service level and increase the efficiency.
 Developing Dashboard
 Lead weekly, monthly & quarterly business review to analyse action on reporting including sales,
returns, customer contacts(call,email,social), package fulfilment & delivery etc.

Delhivery Ltd. | Patna Manager-FC Operations Mar’20-Jan’22

 Oversee E-commerce Fulfillment Centre operations to exceed expectations for Turnaround Time,
Productivity, daily workflow and accuracy
 Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Responsibilities:
 Redesigned warehouse layout to accommodate new equipment, maximize space utilization and
improve process efficiency.
 Offered expertise in inventory management and current stock levels to internal teams and customers to
facilitate accuracy and product availability.
 LP model to identify optimal vehicle size with objective to maximize vehicle utilization and
Minimizing cost.
 Optimizing inventory placement within FC to minimize picking & put away time by identifying
Achievements: sales pattern (ABC Analysis) and identifying SKU affinity
 Automating and standardizing reporting & MIS of repeating tasks using Excel VBA &
Google sheets.
 Optimization of warehouse operational cost by manpower rationalization and contract reviews.
BFW Ltd. | Bangalore Assistant Manager-Operations Excellence May’18-Feb’20
Operations Management |Planning | Project Management | Waste Elimination |Lean Manufacturing
 Strategizing & spearheading in strategic opportunities
 Embracing a "continuous improvement" approach throughout to identify, analyze and propose
 optimization techniques affecting manufacturing shop for resource optimization
 Sales forecasting, Operations & Business planning with senior leadership
 Layout planning for shop floor to optimize movement of man & material thereby creating a systematic
Responsibilities: flow
 Developing interactive visual dashboards to establish and track key metrics
 Performing inventory management techniques to optimize RM inventory & WIP inventory
 28% reduction in rejection of components by identifying the gaps in production process.
 Created Interactive Dashboards for Cost Saving Initiatives of Indirect Cost & Expenses.
Achievements:  18% increase in OTD & 9% cost reduction by improving methods of Production Planning using
MS excel based model for Capacity Planning and creating an Annual Production Plan.
 Devised dashboards to present Quality and Production KPIs to stakeholders.
Jindal Steel & Power Ltd.|Raigarh Industrial Engineer Trainee May’17-Apr’18
 Evaluated employee performance and equipment utilization to assess and improve
 plant operations
 Reviewed schedules and suggested key improvements to develop leaner and more cost-effective
manufacturing processes
Responsibilities:
 Conducted time study using work measurement tools to validate accuracy of labor Standard time
 Improved methods for measurement, documentation and work flow management
 Excel based simulation for productivity improvement of Coke Plant
 40% improvement in dispatch from Plate Mill by re allocating and re-assigning similar resources
Achievements:  Used the concept of Vehicle Routing Problem to optimize the movement of vehicles between
departments, thereby increasing the effective utilization of resource by 24%
 Analysis of several cost parameters incurred during material shifting using Zero Based Costing
 Method to reach at base price for contract review
Academic Record & Certifications

M.Tech – Industrial Engineering & Management | IIT (ISM) Dhanbad 2016-2018

B.E – Mechanical Engineering | VTU 2010-2014