SYLLABUS OF TOURISM TRIPLE DIPLOMA STUDY PROGRAM

ACADEMIC YEAR 2023/2024

COURSES CODE WEIGHT SEMESTER Drafting Date

(SKS)
English 2 I (one) August 2023
RPS Developer Director
Lecturer
OTORITASI

Maulida
Gustika,S.Pd
NPM. 2210202006
Graduate CPL Program Studi
Learning Fear the One God and be able to show religious attitudes
Outcomes (CPL) Acting as citizens who are proud and love the country, have nationalism, and responsibility to the state and nation
Mastering the concept of effective communication related to the t o u r i s m
Able to cooperate, communicate, and innovate in their work
Able to provide services on an ongoing basis through inter professional collaboration
Note: CP Courses
S : Attitude After attending this course, students are expected to be able to:
P : Knowledge 1 Understanding Grammar and vocabulary related to tourism in English (Grammar and Vocabularies)
KU : General Skills 2 Reading Comphrehension
KK : Special Skills 3 Listen and understand information about general topics, simple tourism world through other students, lecturers or audio-visual media (Listening
Comprehension)
4 Write down various information, stories and opinions in the form of grammar that has been learned properly and correctly (Writing skills)
5 Convey information and introduce yourself and others verbally through presentation (Speaking and presentation skills)
6 Conduct effective communication to provide tourism services in English (effective communication)

1
SYLLABUS OF TOURISM TRIPLE DIPLOMA STUDY PROGRAM ACADEMIC
YEAR 2023/2024

Course Brief This course equips students with basic English skills in relation to the tourism field such as communication technology, hospitality, and others. The emphasis of this
Description course is on exercises that can be applied to tourism field.

Learning Material/ 1. English Grammar and Vocabularies

Subject 2. Understanding English reading (Reading Comprehension)
3. Listening Comprehension
4. Writing strategies in English (Writing Skills)
5. Speaking and Presentation Skills
Evaluation Written Exam:
27%
Assignment : 23%
Internship : 50%
Book Main
1. Harding K, and Henderson. P., 1999 High Season English For The Hotel Tourism Industry, Oxford University Press
2. Long, M.N., 1993, Breakthrough; A Course English Communication Practice, Oxford University Press, Oxford
3. Leo. S., 2000, English for Profesional, PT Gramadia Pustaka Utama, Jakarta
Supporter
-
Learning Media Software Hardware
- LCD projector
Team Teaching Maulida Gustika, S. Pd

Required Courses

2
 Lesson Plan

Experience Criteria and

Week and Expected final Learning Methods Time Assessment
Learning Materials Student Indicator Forms of Lecturer
Meetings capability Allocation Weights
Learning Assessment
(1) (2) (3) (4) (5) (6) (7) (8) (9) (10)
Week 1 Exchange familiar Provide and request Listen and TM: 2 x 50” Ability in  Manages Assessment is 5%
Practice understand the conversational carried out
information in the information on familiar topics techniques to
Question and material, think check for with students'
spoken language answer critically and repetition abilities during
Presentation creatively and  Uses appropriate practical in class
question forms
practice the to obtain exams
material given information
 Uses appropriate
grammatical
construction to
convey meaning
clearly
 Provides
personal details,
e.g. name, date
and country of
birth occupation
and telephone
number

Week 2 Show understanding of the Lecturing TM: 2 x 50” Ability in  Open and closes Assessment is 10%
Question and understand the casual carried out by
structure of casual conversation
Answer, material, think appropriately assessing
conversation discussion, critically and e.g, use o students'
presentation creatively and common reading about
greetings- How
practice the are you? tourism with
material given  Uses clarification written
and examinations
 Turn taking
techniques
 Relates familiar
events using
familiar words
and informal
language

3
Week 3 Deal with simple complaints Discussing, TM: 2 x 50” Ability  Understanding Assessment is 5%
group work In the general carried out
meaning of the
Question and understanding complaint by with students'
Answer, the material , listening for key abilities during
presentation thinking critically words practical in class
 Demonstrates
and creatively understanding by exams
and practicing the paraphrasing the
material given complaints

Week 4 Follow and carry out Understand purpose and context of Lecturing TM: 2 x 50” Ability in  Listen for the key Assessment is 5%
spoken instructions spoken instructions Question and understand the word in spoken carried out
and directions in a answer, material, think instructions to with students'
number of different discussion, critically and ensure abilities during
situations presentation creatively and understanding practical in class
practice the  Recognizes
material given formulaic
expressions of
instructions
would/could/yo
u please

Week 5  Give feedback which show Lecturing TM: 2 x 50” Ability in  Demonstrates Assessment is 10%
Discussi understand the understanding by carried out
understand of the task successful
 Give appropriate on, material, think completion of the with students'
rensponse to the request / Question critically and task--- abilities during
instruction e.g. non and creatively and  Gives practical in class
/ verbal agreement appropriate
Answer practice the response to the
Pair-work, material given request
presentation instruction
e.g. non / verbal
aggrement

4
Week 6 Listen and TM: 2 x 50” Ability in  Recognizes and Assessment is 5%
Give clear instruction/direction Practice understand uses a variety of carried out
linguistic form to
Discussion, material, think express with the
Question and critical and  Instructions, e.g. ability of
answer, creative and request, students when
command
presentation practice the  Uses Classroom
material provided vocabulary Practice and
which covers Written Exams
familiar topic

Week 7 Start up Provide and request information on Listen TM: 2 x 50” Ability in  Manages Assessment is 5%
conversation and and understand the conversational carried out
familiar topics techniques e.g.
develop good practice material, think asking for with students'
relationship with Discussi critically and clarification, abilities during
guests on. creatively and asking for practical in class
repetition
Question practice the  Uses appropriate and written
and material given grammatical exams
answer, construction to
covey meaning
pair- clearly
work.  Provides detail
Practice oral information
in responses to a
guest request
 Vocabulary is
adequate on
familiar topics
Takes parts in
short dialogue
using interaction
strategies

5
Week 8 Show understanding of structure of Lecturing, TM: 2 x 50” Ability in  Open and closes Assessment 3%
Listen and understand the casual is carried
casual conversation conversation
practice material, think appropriately. out by
critically and E.g. use of question and
creatively and common answer and
greetings How
practice the are you? discussion
material given  Assertance is and assessed
offered to the with rubrics
caller by using
formula
expressions such
as “May I help
you?”
 Caller enquires
are transfer
promptly using
expressions such
as “Could you
wait a moment,
please while
a transfer
you?
 Vocabulary is
adequate to
achieve desire
result grammar
may be
inaccurate

6
Week 9 Respons appropriately to complaint Lecturing TM: 2 x 50” Ability in  Demonstrates Assessment is 10%
Discussi understand the understanding of carried out with
the nature of the students' abilities
on, material, think complaint by the
question critically and rephasing of the during practical in
and creatively and guest has stated class
 Offers to take
answer, Practice appropriate
pair- actions
work,  Explain reason of
presenta situation arising if
possible e.g. I’m
tion sorry but we
are currently
renovating......
 Offers possible
solution
Week 10 Conduct simple Respond to incoming calls Lecturing TM: 2 x 50” Ability in  Correct greeting Assessment is 10%
conversation on Discussi understand the is includes the carried out
name of the
telephone on, material, think company and with students'
question critically and person speaking
and creatively and  Assertance is abilities
offered to the
answer, practice the caller by using
pair- material given formula
work, expressions such
as “may i help
presenta you?”
tion  Caller enquires
are transfer
promptly using
expression such
as “Could you
wait a
moment,
please while
I transfer
you?”
 Vocabulary is
adequete to
achieve desire
result grammar
may be
inaccurate
7
Week 11 1. t Take the message Lecturing TM: 2 x 50” Ability in  Telephone Assessment is 5%
understand the message are carried out
accurately
material, think recorded making with students'
critically and sure that the speaking
creatively and following are abilities
included :
practice the  Caller’s
material given name
 Callers
company
 Date and
time of call
message
 Polite request are
used to clarify
information if
necessary e.g.
Could you
repeat
that please?
 The message is
confirmed

Week 12 1. Finish call Lecturing TM: 2 x 50” Ability in  Close Assess ment 10%
Discussi understand the conversation is carried out
appropriately
2. Make telephone call on, material, think  Establish the with students'
question critically and purpose Speaking
and creatively and  State the abilities during
purpose of the
answer, practice the caller clearly practical in class
pair- material given  Leave message and written
work, Close exams
presenta conversation
tion appropriately

8
Week 13 Deliver Research and develop oral Lecturing TM: 2 x 50” Ability in  Effectively Assessment is 13
Question and understand the researches topic carried out with
presentation refer to
short oral answer, material, think appropriate students'
discussion, critically and authentic Speaking abilities
presentatio presentation creatively and material or texts during practical in
 Writes up the
practice the structure of class and written
n material given presentation: exams
 Indtroduction
 Outline of
main idea
 Summary
 conclution

Week 14 Deliver presentation Lecturing TM: 2 x 50” Ability in  can open close Assessment is 13
Question and understand the oral presentation carried out
 can logically
answer, material, think sequence with students'
discussion, critically and presentation Speaking
presentation creatively and  states abilities during
practice the objectives practical in class
 gives outline
material given of and written
presentation exams
 uses
transitional
linking
devices
between each
point
 summerize
the
presentation
 concludes the
presentation
appropriately
 vocabulary is
appropriate
 uses
reasonably
 complex
grammatical
contructions
 uses
appropriate
level of
formality
Week 15 Read basic Identify the purpose of text Lecturing TM: 2 x 50” Ability in  select key words Assessment is 5%
understand the to obtain carried out
directions and meaning from
material, think the text with students'
follow diagrams critically and  demonstrates Speaking
creatively and understanding by abilities during
rephasing the
practice the purpose practical in class
material given and written
exams

Week 16  understand simple directions Lecturing TM: 2 x 50” Ability in  shows Assessment is 10
Question understand the understanding by carried out
successfully
 understand diagrams and answer, material, think following with students'
discussion, critically and directions Speaking
presentation creatively and  demonstrates abilities during
understanding of
practice the diagram by practical in class
material given interpreting and written
information exams
correctly
 locates
information in a
table/graph

WRITTEN
EXAM
BASED FROM THE SYLLABUS ASSIGNMENT DO A SITUATION ANALYSIS BASED ON THE FOLLOWING INSTRUMENT

Views of community, professionals, parents and learners toward learning English

Positive which considered very important in meeting the needs of qualified human resources in
Social Factors the field of tourism.
Parents, society and learners still lack of experience and tradition in using English as
Negative
foreign language.
Recruitment of team members in curriculum development with appropriate
Positive
qualification and experience makes the project running well.
Project Factors Negative Inadequate resources and budget hampered the project.

Project implementation takes a long time.

Leadership within the institution supports the learning programs and assists teachers
Positive
in implementing the programs.
Institutional Factors
Facilities and infrastructure in the institutions such as language laboratories, classes,
Negative
media, technology, libraries are still not adequately funded.
Positive Teachers have proficiency in English, have motivation, and skills in teaching English.
Teacher Factors Competence teachers are not supported by sufficient resources and teaching
Negative
materials.
Students have a good motivation and high expectation in learning English since
Positive
English has a crucial role in the field of tourism.
Learner Factors
There are many students still not mastered the basic English. This makes the English
Negative
learning program facing some difficulties.
The renewal curriculum is hoped to be able to increase student’s ability in learning
Positive
English.
Adaption Factors
The renewal curriculum affects the understanding of teacher in classroom practices
Negative
and the use of materials.