KM 8, Idiroko Road, Benja Village,

P.M.B 1015, Ota, Ogun State.

Nigeria.

STUDENT INDUSTRIAL WORK EXPERIENCE SCHEME

(S.I.W.E.S)

UNDERTAKEN AT

INLAKS COMPUTER LIMITED

1611 ADEOLA HOPEWELL STREET, VICTORIA ISLAND,

LAGOS, NIGERIA.

BY:
ADEOYE LUKMAN TIWALADE
MATRIC NO: 2019/8105

SUBMITTED TO

THE DEPARTMENT OF COMPUTER SCIENCE AND INFORMATION

TECHNOLOGY

COLLEGE OF NATURAL AND APPLIED SCIENCES

IN PARTIAL FULLFILLMENT FOR THE AWARD OF

BACHELOR OF TECHNLOGY (B.Tech) IN INFORMATION TECHNOLOGY.
 DECLARATION

I hereby declare/ascertain that this compressive report was compiled by me (ADEOYE LUKMAN

TIWALADE) and entails precisely what I have done during my SIWES Industrial Training at

INLAKS COMPUTER LIMITED. I declare that this report or its content has not been anteriorly

submitted to this or any other institution of learning for the purport of consummating the

requisites for the award of any degree. All citations and sources of information’s and research

are pellucidly acknowledged by betokens of references.

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 ACKNOWLEDGEMENT

My profound gratitude goes to God who has guided me and had been my strength

throughout the course of my study and my SIWES program.

I am also grateful to my parents, Mr. and Mrs. Adeoye for their assistance in getting me

a suitable place for my internship and the support they showered me from the period I

started my internship till its completion.

I also thank the management and staffs of Inlaks Computer (Nigeria) Limited most

especially Mr. Suraj Wahab (Group Head Business Operation), Mr. Ben Ilodigwe (IT

Manager of Inlaks Computer (Nigeria) ltd), Madam Adetokunbo (Group Head HR), Mr.

Abdwahab Adekola (Senior IT Support Officer), Ms. Chiwendu Chukwumezie (IT

Support Officer), to mention but a few for their exposure, support and assistance, and a

chance to prove myself. You are such wonderful and special people, who inspire and

impact jubilance into the lives of others.

My acknowledgement would be incomplete without appreciating my H.O.D Dr. Adegoke

and also my lecturers for helping me come this far, I really appreciate your efforts.

DEDICATION

I dedicate this report to God, my Parents and Siblings for their unending love, care,

words of encouragements and financial support. To my team members Chinwnedu,

Miracle, Jimly, and Ope for trusting me as a good partner to work and share ideas

with throughout the period of the industrial attachment and to my caring sisters

Aminat and Ikhmat for always supporting and encouraging me never to give up and

relent, God bless and continue to strengthen you all.

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4
 ABSTRACT

The Student Industrial Work Experience (SIWES) was established by the industrial.

Training fund (ITF) in 1973 to enable students in the higher institution to gain exposure

to real and practical knowledge of the industrial work based on their course of study

before completing their course of study in their respective institution.

This report is a summary of the experience I acquired during my six months Students'

Industrial Work Experience Scheme (SIWES) at Inlaks Computer (Nigeria) limited, Lagos

State with highlights majorly on IT Support, Cybersecurity, Networking and Data Analysis,

giving a full enlightenment on tools/software used in IT, giving a clear idea of the student

involvement in all operational activities carried out in the IT Firm, I acquired

technical/practical knowledge on how to troubleshoot problems and resolve the problems

(any IT related issues) of staffs and I also learnt how to clean data, analyze data and create

dashboard to make better and predictable decisions based on past records.

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 CHAPTER ONE

1.1 INTRODUCTION

The Industrial Training Program for Students is a training program that forms part of all

degree programs at the Nigerian University Institute. This chapter begins with the objectives

of the report, the history of SIWES, the agencies involved in SIWES, its purpose and

objectives, and its importance.

1.2 OBJECTIVE OF THE REPORT

The industrial training is part of the requirements to obtain the awards of B.Tech in

Information Technology at Bells University of Technology and here are some objectives;

 To provides an avenue for students in institutions of higher learning to acquire

industrial skills and experience during their course of study.

• To summarize and present the activities involved in, tasks carried out as well as

knowledge in Data Analytics/IT support gotten during SIWES period.

• To provide recommendation on how to make SIWES experience better.

1.3 SIWES HISTORY

INCEPTION ON STUDENTS INDUSTRIAL WORK EXPERIENCE SCHEME

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In recognition of the shortcomings and weakness in the formation of graduates, particularly

with respect to acquisition of relevant production skills (RPSs), the Industrial Training Fund

(which was itself established in 1971 by decree 47) initiated the Students’ Industrial Work-

experience Scheme (SIWES) in 1973. The scheme was designed to expose students to the

industrial environment and enable them develop occupational competencies so that they can

readily contribute their quota to national economic and technological development after

graduation. In other words, it is a skill training program designed to expose and prepare

students for the industrial working position or situation they are likely to face after

graduating from higher institutions of learning. The growing concern among our

industrialists that graduates of our institutions of higher learning lack adequate practical

background studies preparatory for employment in industries, led to the formation of the

Students’ Industrial Work Experience Scheme (SIWES) by Industrial Training Fund (ITF)

in 1993/1994. (Information and Guidelines for SIWES 2002) ITF has as one of its key

functions: to work as corporative entity with industry and learning where students in

institutions of higher learning can undertake mid- career work experience attachment in

industries which are compatible with students’ area of study. (The Industrial Training Fund,

2008)

1.4 BODIES INVOLVED IN SIWES

The main bodies involved in Students Industrial Work Experience Scheme are: The

tertiary institution (universities, polytechnics and college of educations) and the Federal

Government through the Industrial Training Fund (ITF).

Other supervising agents include:

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  Industries/employers (NECCA, NASIMA, MAN, government establishments)

Student trainees.

 National University Commission (NUC)

 National Board for Technical Education (NBTE)

The functions of these bodies are to:

• Vet and processes students log books and forward same to ITF area office.

• Ensure adequate funding for the scheme

• Establish SIWES and accredit SIWES unit in the approved institutions.

• Ensure payment of all allowances of trainees and supervisor

• Supervise students at their places of attachment and sign their log book and ITF

form.

• Formulate policies and guideline for participating bodies and institutions as well

as appointing SIWES coordinators and supporting staffs.

1.4 AIMS AND OBJECTIVES OF SIWES

The SIWES (Student Industrial Work Experience Scheme) in Nigeria is a program designed

to bridge the gap between theoretical knowledge acquired in the classroom and practical

experience in real-world work environments. The aim of SIWES is to provide students in

tertiary institutions with the opportunity to gain relevant work experience, develop essential

skills, and apply their academic knowledge in a professional setting.

1.5 OBJECTIVES OF SIWES

The specific objectives of SIWES were summarized by the Federal Government in its

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gazette of April 1978 as follows:

• To prepare students to face the work environment they are most likely to meet

after graduating.

• To strengthen employers involvement in the educational process through SIWES

• To provide an avenue for students in institutions of higher learning to acquire

skills and experiences in their courses of study.

• To provide students with an opportunity to apply their knowledge in real work

and actual practice.

• To make the transition from school to the world of work easier and to enhance

students contract for later job placement.

• To expose and prepare students of universities, polytechnics, colleges of

technology, colleges of agriculture, and colleges of education to industrial like

situations.

1.6 IMPORTANCE OF SIWES

1. It exposes students to more technical work methods and techniques in their respective

fields.

2. It provides an environment whereby students can develop their inbuilt creativity and

improve their interpersonal skills through daily work experience.

3. It enables students to gain experience in handling equipment, tools and software

needed in their respective fields.

4. It prepares students for the job market after graduation.

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1.7 THE LOGBOOK

The SIWES logbook is an official record handbook that is being issued by various

institutions to their internship students to carefully and neatly pen down their weekly

tasks carried out at their workplace. The logbook also provide space for diagrams and

technical note to be written on when required and at the end of every week the intern

workplace supervisor is to comment and sign to acknowledge the students’ effort.

1.8 PLACEMENT SEARCH AND ACQUISITION

1.8.1 COLLECTION OF SIWES PLACEMENT LETTER

I collected my SIWES letter of placement from the SIWES office after which we had an

orientation from ITF officials on the process of undergoing SIWES. I was also able to get

the SIWES logbook, Form 8 and the Student Commencement of Attachment Form

(SCAF) during the end of the 1st semester of the 2021/2022 academic session.

1.8.2 LETTER SUBMISSION AND RESPONSE

Shortly after leaving school following the end of the 1st semester exam, I applied to

various companies online and other companies I could reach physically. I contacted the

Head of Business Operations in Inlaks Limited and was asked to tender my SIWES letter

of placement and got a swift response where we then had a discussion to get to know me

better. Days later I got a call from the supervisor I was attached to by the company. He

interviewed me and told me areas I needed to work on to be of utmost importance to the

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company. I received a letter of my internship acceptance few days later.

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 CHAPTER 2

2.1 INTRODUCTION OF INLAKS COMPUTERS LIMITED

Figure 1: Inlaks logo

Inlaks Computer (Nigeria) Limited was established in 1982. It started off as an Information &

Technology Company way back in January 1st, 1982 when it commenced in Nigeria. Inlaks has

it Head Office located at plot 1611 Adeola Hopewell Street, Victoria Island, Lagos, Nigeria,

with various Technical Resource Centre across Nigeria and different branches across Africa.

Inlaks also deploy Commercial/Resource Planning Software and Services to multinational

companies. With 40 years of industry experience, Inlaks has grown consistently to be a leader as

the foremost ICT and Infrastructure solutions provider with offices in Ghana Nigeria and

Kenya.

With an impressive customer base of six central banks in West Africa, over 18 commercial and

microfinance banks, and major customers in the region, we are the dominant information

technology company.

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 By focusing on specific industries, it has built expertise and reputation, becoming the major

supplier of information technology solutions and a one-stop solutions hub. As its customer

requirements continue to evolve, we constantly upgrade and innovate based on a thorough

understanding of our industries, economies, and clients’ businesses.

2.2 MISSION OF INLAKS COMPUTER LIMITED

We offer differentiated Information Technology – Enabled Solutions to Maximize our

Customers’ Value.

2.3 VISION OF INLAKS COMPUTER LIMITED

To be the foremost ICT and infrastructure Service Provider in the Sub-Saharan African

Region.

2.4 CORE VALUES OF INLAKS COMPUTER LIMITED

The Inlaks team embraces a well-established set of cultural values known by the acronym

IPEAC which represents:

 INNOVATION: We always promote ideas that add Value. At Inlaks we are disrupting

the ICT and Infrastructure industry, deploying highly scalable solutions for our

customers.

 PROFSSIONALISM: We always do things in the right and most efficient way. We

ensure that all our employees at all levels adhere to our guiding principles of best

practice when carrying out their daily business activities. We care not only about getting

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 the right things done but also doing things right.

 EXCELLENCE: We exceed expectations by surpassing ordinary standards. We aim to

offer quality services that bring satisfaction to our customers.

 ADAPTABILITY: We anticipate and respond to change quickly. We are flexible

recognizing that the industry in which we operate is constantly evolving.

 CUSTOMER FOCUS: We are a people-oriented organization, much like a family, our

work environment is characterized by an atmosphere of warmth and friendship with a

keen eye for excellence in all we do. You can join us to make a difference on a global

scale if you share our IPEAC core values.

2.5 WHO CONTROLS AND MANAGES INLAKS?

INLAKS is a professionally managed organization comprising of a first-class Board and

Management. Our directors have respectable profiles spanning over three decades of

successful careers in Multinational, Manufacturing, Distribution, Management,

Consultancy, Financial, Government Organizations, etc. and their wealth of experience has

made significant contributions to the outstanding growth and successes of the company.

It comprises of the Board of Directors which elects the Chairman and CEO. Inlaks also has

3 Non-Executive Directors, 3 Executive Director and 2 Group Heads. The board exercises

decision-making authority for corporate strategy and operations management, and is the

highest body responsible for corporate strategy, operations management, and customer

satisfaction.

The Shareholders’ Meeting is the company’s authoritative body, making decisions on

making decisions on major issues such as the company's capital increase, profit distribution,

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 and selection of the members of the Board of Directors/Supervisory Board.

The Board of Directors (BOD) is the highest body responsible for corporate strategy,

operations management, and customer satisfaction. The BOD’s mission is to lead the

company forward. It exercises decision-making authority for corporate strategy and

operations management, and ensures the protection of customer and shareholder interests.

The BOD and its Executive Committee will be led by rotating chairmen. During their terms,

the rotating chairmen will serve as the foremost leader of the company. The key

responsibilities of the Supervisory Board include overseeing the responsibility fulfillment of

BOD members and senior management, monitoring the company’s operational and financial

status, and supervising internal control and legal compliance.

There are also different mangers of each department, they manage and oversee the activities

and responsibilities of their various department, and brief the Executive Directors, Group

Head and CEO with updates of how their department is functioning.

2.6 THE VARIOUS BUSINESS UNIT IN THE ESTABLISHMENT

AND THEIR FUNCTIONS

FINANCIAL BUSINESS UNIT(FBU): Financial Business is at the heart of our services

and solutions aimed at meeting the needs of all financial institutions including universal

banks, commercial banks, microfinance banks, rural banks / community banks and other

financial institutions.

The financial services industry is currently experiencing unprecedented transformation

driven primarily by changing customer behavior. The way consumers think about their

finances are evolving. This is why we have built the capacity and expertise to help Financial

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Institutions navigate their journey to digital transformation.

We provide technology for innovative business in the Financial Services industry to create

new applications, processes, products, or business models to improve financial services and

products.

Our Financial Business products comprise of two categories:

• Core Banking Applications

• Complimentary solutions

INFRASTRUCTURE BUSINESS UNIT (IBU): Inlaks Infrastructure business has

mastered the “Science” of designing, deploying and building critical infrastructure that

supports our customer’s mission and operations.

This digital era is driving companies to modernize their operation to stay ahead of the game.

Planning, implementing and managing IT infrastructure needs expertise and experience of

products, service offerings and time-tested track record of successful executions.

Our cutting-edge solutions include:

• E-banking

• Power

• Solar Solution

• Data Center Operation

• Physical Security

ENTERPRISE BUSINESS UNIT: The Enterprise Business at Inlaks help organizations

plan, build, implement, operate, support and optimize their IT Infrastructure. We are

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 dedicated to providing clients with innovative, scalable, agile and cost-effective specialized

and customized Technology Solutions that add value to their businesses.

Leveraging on our technical proficiency, our enterprise business team are well equipped to

set up enterprise solutions for our clients. We focus on deploying cutting edge enterprise

solutions to enable clients to build, plan, implement, support and optimize their Information

Technology infrastructure in keeping with global best practices.

Our end-to-end enterprise solutions include the following:

• Enterprise Networking

• Cybersecurity

• Software defined data center

• Application software

• Cloud

2.7 PRODUCT AND SERVICES RENDERED BY INLAKS

TEMENOS T24 CORE BANKING SOLUTION

Inlaks is the sole distributor and reseller of Temenos T24 Core Banking System in Sub-

Sahara Africa for over 20 years.

T24 is an open, scalable, and customizable core banking application, ranked as the number

one end-to-end banking software application by the IBS Intelligence Sales League Table

2018. Any financial institution that implements T24 has the ability to function 24/7 without

any of their operations shutting down at any time i.e., it runs continuously without stopping

or crashing.

Temenos T24 has a lighter version called Inclusive Banking System (IBS) curated for

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smaller financial institutions. It is used by Microfinance Banks, Mortgage Banks and other

financial institutions such as asset managers and fund managers.

MOODY’S ANALYTICS/ENTERPRISE RISK MANAGEMENT

Moody is a world leader in the provision of enterprise risk management solutions, credit

card ratings, scoring solutions, and portfolio management solutions. It provides economic

research regarding risk, performance and financial modeling, as well as consulting, training

and software services. Moody’s is the one stop shop for financial institutions in need of a

raring platform that offers a range of risk management solutions. Moody’s has been deployed

in the Nigerian market for some time now, therefore we have a vast understanding on how to

adapt global best practices to the Nigerian market and Sub-Saharan Africa. Moody’s provides

financial intelligence and analytical tools supporting our clients' growth, efficiency and risk

management objectives.

NET GUARDIAN – FRAUD MANAGEMENT SYSTEM

This is a fraud management solution with artificial intelligence and machine learning

capabilities that understand the patterns of transaction per time for individuals. Net

Guardian monitors both internal and external fraud. For internal fraud, Net guardian

correlates data across a banks IT system, database and core banking solution to detect

atypical actions and raise alerts or block transactions. The alert mechanism disperses signals

to designated personnel within the bank for immediate action. External fraud, this monitors

the activities across various e-channels such as Mobile Banking, Internet banking, Digital

banking and ATM for individual customers. Using its scoring metric, the solution masters

the patterns of transactions relating to minimum and maximum transaction per time and

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recording the location and device.

Any financial institution running on Net Guardian is protected internally and externally in

terms of fraud detection and prevention. Other solutions detect the fraud after it occurs but

with Net Guardian, fraud is detected before it happens and is prevented.

CASH ACCEPTING ATMs

Monimax 8600 is a high-speed compact cash recycling ATM for unsurpassed amount of

convenience and speed to customers. It is an ideal solution for financial institutions where

cash handling cost is a high priority.

Monimax 8600 is built with advanced cash recycling technology that can help financial

institutions benefit from lower cash management costs and improved availability of their

ATM network. It’s unique and compact design also enhances the space efficiency of the

bank.

Figure 2: Hyosung Monimax 8600

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 CASH DISPENSING ATMs

Monimax 5600T is an Interior freestanding cash dispenser designed to provide world-class

reliability in the market with highest uptime and minimal maintenance needs.

At Inlaks, we understand the importance of speedy resolution to any issues arising in the

operation. This is why we provide exceptional customer service that offers real results for

maximum return on your investment.

Figure 3: Monimax 5600T

CHAPTER 3

3.1 COMMENCEMENT OF INTERSHIP WITH ASSIGNED

DEPARTMENT AND SUPERVISOR

My internship commenced on the 3rd of April and during my internship with Inlaks

Limited, I worked with the Information System team under the Business Operation Unit. I

took the role of an Information system specialist as well as a Data analyst.

Before I was assigned my first task, I had to undertake a training by watching a video on

tools and softwares I would be working with so as to be effective. I also had to undertake a

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 training on the use of Power BI which is an analytical tool for connecting to various data

sources so as to transform and visualize data as well as sharing insights across an

organization or with clients. I also had to be onboarded by the Human Resources (HR)

department. A work email was assigned to me as well as a unique printer number in case I

needed printing services. My role within the organization was explained to me by my

supervisor as well as what he expected from me. I was asked to build good relationship

with staffs of the organization as I would b helping them in resolving technical issues, both

hardware and software. This is because the staffs would feel more comfortable in telling

me the issues they face when they are in a friendly and welcoming environment.

I also partook in a monthly meeting with other staffs who are also interning or undergoing

their National Youth Service (NYSC). In the meeting, we discussed about things we have

learnt during our stay in the company. We also discussed ideas on how we can improve

and boost our performance in the organization. I was also introduced to my team members

and for the first few weeks, I had to follow most of them around so I could learn on the job.

3.2 DESCRIPTION OF WORK ROLES

When I resumed at Inlaks, I was assigned at the Technical Resource Centre (TRC) Ikeja

where all ATM configuration and setup are carried out, as an IT Support Specialist. I was

responsible for providing technical assistance, troubleshooting, and support to staffs and

clients experiencing computer or technology related issues. I was also involved in

diagnosing and resolving hardware software problems, assisting with network

connectivity, setting up and maintaining computer systems, and offering guidance to users

in utilizing various technology tools.

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 While working from home on few days, I had to connect remotely so as to support staffs

and attend to whatsoever issues they might be facing.

After three months of working at Ikeja TRC, I was transferred to the Head Office at

Victoria Island to work as a Data Analyst.

A Data Analyst is a professional who collects, processes, analyzes, and interprets data to

extract meaningful insights and inform decision-making. Their role involves working with

large datasets to identify trends, patterns, and correlations that can help businesses and

organizations understand their operations, customer behavior, and market trends.

I was tasked with getting raw data from the service desk, cleaning it using Microsoft Excel

and visualizing the data using Microsoft Power BI.

3.3 DESCRIPION OF WORK TOOLS AND SOFTWARE USED

Some of the software and tools I worked with includes:

 CISCO MERAKI DASHBOARD

Cisco Meraki is a cloud-based management platform developed by Cisco. It allows

you to configure security for Internet-connected devices, routers, switches,

firewalls and Wi-Fi networks your company uses through an internet-connected

browser. It also enables you to monitor user on a company and their various

locations and all website each user had visited.

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 Figure 4: Cisco Meraki

 IT HELPDESK MANAGE ENGINE

It is a platform which allows all the staffs of the organization that is registered on

the manage engine are able to make request and complaint to the IT team, in case of

any disruption in their work. It also allows IT department tracks the amount of

complaint/request resolved each day or month, and have real-time insight to issues

staffs of the organization face the most.

The helpdesk refers to a centralized system or software application that is used to

manage and resolve IT-related issues, incidents, and service requests.

Overall, the helpdesk software in ManageEngine's portfolio offers a comprehensive

solution for managing IT support operations, facilitating effective communication

between IT teams and end-users, and ensuring timely resolution of IT issues.

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 Figure 5: IT Helpdesk

 ANYDESK

AnyDesk is a remote desktop software that allows users to access and control a

computer remotely from another device. It provides a platform for remote support,

collaboration, and accessing files or applications on a different computer, even if

it's located in a different physical location. AnyDesk is commonly used for tasks

such as remote troubleshooting, providing technical assistance, and remote work

scenarios. It has to be installed on both the client and host computers to be able to

be put into effective use.

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 Figure 6: AnyDesk overview

 MICROSOFT POWER BI

Microsoft Power BI is a business analytics and data visualization tool developed by

Microsoft. It allows users to connect to various data sources, transform and shape

data, create interactive reports and dashboards, and share insights across an

organization or with clients. Users can clean, reshape, and transform data using

Power Query, a built-in data transformation tool, to prepare it for analysis as well

as create interactive dashboards by combining multiple visualizations on a single

canvas.

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 Figure 7: Power BI sample

 MICROSOFT SQL SRVER

Microsoft SQL Server is a relational database management system (RDBMS)

developed by Microsoft. It is a popular choice for enterprise-level database

applications, as it offers a wide range of features and scalability.

SQL is a standard language for storing, manipulating and retrieving data in

databases.

 MICROSOFT EXCEL

Microsoft Excel is a spreadsheet developed by Microsoft, It features calculation or

computation capabilities, graphing tools, pivot tables, and a macro programming

language called Visual Basic for Applications (VBA).

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3.4 MY ACTIVITIES AND RESPONSIBILITIES

In my role as an IT Support Specialist during my internship, my primary duty was to

provide essential technical support to the organization's staff members. This encompassed

addressing a number of technical challenges, both hardware and software-related, that staff

members encountered in their day-to-day work.

I was responsible for setting up and configuring various devices and software applications

to facilitate efficient and effective usage by staff members. Furthermore, I played a critical

role in diagnosing and resolving issues, whether they were related to software glitches or

hardware malfunctions, ensuring minimal disruption to workflow.

Additionally, I provided network support, ensuring that staff members had seamless

connectivity, troubleshooting network-related problems, and deploying Virtual Private

Networks (VPNs) to enable secure remote access when necessary.

In terms of software guidance, I offered expert advice to staff members, assisting them in

maximizing the utility of specific software applications. This often-involved one-on-one

support or conducting training sessions to enhance their proficiency.

I also took on the responsibility of educating staff members on cybersecurity matters

during bi-weekly staff meetings. Topics covered included raising awareness about

cybersecurity threats like Business Email Compromise (BEC) and providing guidelines on

securing their devices while using the internet. Emphasis was placed on best practices such

as the adoption of two-factor authentication (2FA) and exercising caution when interacting

with email links.

Throughout my role as a support specialist, I actively contributed to maintaining a smooth

technological environment for the organization, combining technical troubleshooting with

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proactive measures to enhance cybersecurity awareness and safeguard the organization's

digital assets.

During the initial weeks of my internship, I embarked on a range of dynamic tasks that

allowed me to jump right into the world of IT support. One of my key responsibilities was

managing the organization's domain. This involved the process of adding and removing

devices, ensuring that the digital ecosystem (cloud) remained efficient.

In addition to domain management, I had the privilege of creating essential stop-gap

measures for staff members. This involved implementing solutions to keep their workflow

uninterrupted, whether it was granting them temporary internet access using the Meraki

dashboard or addressing any connectivity issues.

Another pivotal role I engaged in was that of installing printers for users with the use of IP

Addressing as well as generating unique codes for each staff. I also fixed basic issues

facing the printer such as wrong connection and paper jams.

I took charge of software installations, making sure staff had access to the applications they

needed to be efficient in their respective tasks as well as the installation of antivirus

software, serving as a guardian to protect invaluable user data from potential threats.

Beyond the basics, I was involved in tasks like resetting devices, installing operating

systems, and diligently running system updates to ensure peak performance. Additionally, I

partook in cloud storage by signing into OneDrive, ensuring that user files remained in

perfect sync.

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On days when I worked remotely, I assisted staffs via tools like AnyDesk, I remotely

connected to users' devices to diagnose and resolve any technical difficulties, ensuring they

could work efficiently from anywhere.

User management on the Meraki dashboard was yet another aspect of my role. I created

user profiles, assigning them usernames and passwords, ensuring a secure and organized

digital workspace.

Lastly, I delved into the intriguing world of firewall management. Here, I learned to

monitor and filter incoming and outgoing network traffic, improving staffs’ system

defenses. Additionally, I granted access to previously blocked applications, eliminating

obstacles that hindered staff from working effectively.

These early experiences not only broadened my technical skill set but also instilled in me a

deep appreciation for the pivotal role IT support plays in keeping organizations running

smoothly.

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