City College of Tagaytay

School of Hospitality Management & Tourism

BS Hospitality Management

Bag of Beans Tagaytay

A Study
Presented to
The Faculty of the School of Hospitality and Tourism Management
City College of Tagaytay

In Partial Fulfillment
of the Requirements for the Subject
Quality Service Management in Tourism and Hospitality

Name of Group Members:

Nicole Jasmin A. Amaro
Jay Wilson P. Arcan
Mikylla G. Bofill
Chiello Viness C. Delica
Gwyneth Hernandez
Ronnel C. Lazo
Joanna L. Montecillo
Princess Kiyah D. Peji
Rachelle Ann Rodriguez
Mona Liza C. Tumazar
Melvin E. Villanueva

June 30, 2023

 City College of Tagaytay
School of Hospitality Management & Tourism
BS Hospitality Management

II. Table of Contents

I. Company Name and Company Logo

Bag of Beans

II. Company Profile

A. Mission, Vision
Mission: The mission of Bag of Beans is likely to provide a cozy
and welcoming environment where customers can enjoy high-quality coffee,
delectable food, and a memorable dining experience. They may strive to create
a space where individuals can relax, unwind, and connect with friends and
loved ones while indulging in delicious coffee and baked goods.

Vision: The vision of Bag of Beans may involve becoming the

premier coffee shop destination in Tagaytay, known for its excellent coffee,
scrumptious pastries, and exceptional customer service. They may aspire to be
a beloved gathering place for locals and tourists alike, offering a distinct
ambiance and culinary experience that sets them apart from other
establishments.

B.Location
115 Aguinaldo Highway, Mendez Crossing West, Tagaytay
City, 4120
 City College of Tagaytay
School of Hospitality Management & Tourism
BS Hospitality Management

C.History
According to one historian, the first beanBags were said to
have been invented by the ancient Egyptians around 2000 B.C.The
Egyptians would fill small pouches of leather with dried beans or
pebbles, and for thousands of years, these round bags were used
to play recreational activities.They were used by some of the
world’s first jugglers to master their skills. Did you know? Bean bags
are still often used for juggling in modern day society. Bean Bags &
the Native Americans.Bean bags were also thought to be use. By
the Native Americans in the Great Plains of America. Several tribes
would fill pig bladders with dried beans to pass time indulging in
recreational activities one such game was a precursor to theGame
known as “Cornhole”Did you know “Cornhole”, also known as,The
“Bean Bag Toss” game, is a game we still play today.It is a lawn
game where players take turns throwing bags at a raised board with
a nole in the end. You can play with only two people, or you can
form teams. Taking turns, you toss the bean bags at the board,
trying to get them into the hole. A Bag in the hole scores 3 points,
whereas one that lands on the board scores 1 point. The first team
to reach 21 points wins the game.
 City College of Tagaytay
School of Hospitality Management & Tourism
BS Hospitality Management

D. Organizational Chart and Number of Staff

- The bag of beans has a total of 30 minimum staff

 City College of Tagaytay
School of Hospitality Management & Tourism
BS Hospitality Management

E. Product/Service Offerings

Now standing 18 years in the nearest go-to vacation spot south of

the metro, Bag of Beans is already considered the ultimate must-see
 City College of Tagaytay
School of Hospitality Management & Tourism
BS Hospitality Management

and must-experience place in Tagaytay.If you are looking for a quick and
sweet escape away from the busy corporate jungle, the Bag of Beans is
the right destination for you. As if taken out of a story book, the mystic
place of Bag of Beans resembles a secret garden getaway with its forest
like garden and rustic interior design. This family-owned venture is
carefully structured to exude a homey and relaxing ambience where you
can savor fresh and appetizing flavours.Excite your senses anew with
the offerings of Bag of Beans Main Branch. Feel the warmth in our
everyday freshly-baked pastries and delightful cuisines and allow the
top-notch service of our friendly pool of staff pamper you in our own
signature way.The biggest in all six branches, Bag of Beans has three
(3) wide parking lots or 100 car slots enough to accommodate large
number of guests even during big scale events. It also boasts of five (5)
cabanas for intimate and private dining. Head to Tagaytay and stimulate
your weekends with Bag of Beans weekend buffet. As Tagaytay is now
just a short leisure drive from the various entry and exit points like
Cavitex and the South Luzon Expressway, the trip to a gastronomic
adventure is well worth it. Just want to sample their tasty fares in your
own private event at home? No problem because Bag of Beans offer
both food delivery (by bulk orders only) and outside catering services.
However, to truly maximize the complete and exhilarating experience in
Bag of Beans Main, you can opt to stage any of your events in one of
Bag of Beans’ function rooms. We can host a small affair of 10 persons
up to a maximum of 200 persons in our biggest event hall including its
adjacent al fresco garden.Feel revitalized in Bag of Beans’ delicious eats
coupled with refreshing nature views and the cool breeze of Tagaytay.
 City College of Tagaytay
School of Hospitality Management & Tourism
BS Hospitality Management
 City College of Tagaytay
School of Hospitality Management & Tourism
BS Hospitality Management

F. Other information about the Coffee Shop

MENU:
 City College of Tagaytay
School of Hospitality Management & Tourism
BS Hospitality Management

III. Observations

A. Service Product
In order to ensure that clients have a positive dining experience,
Bag of Beans café offers attentive table service. Customers will be led
through the menu by the staff, who will also take their orders, serve them
food and drinks and attend to any other requirements or requests. The
menu at Bag of Beans Café is varied, featuring choices for breakfast,
brunch, lunch, and dinner. Customers have a variety of options to suit
their tastes and dietary needs, including sandwiches, salads, soups,
pasta meals, and desserts. The coffee and tea offerings at Bag of Beans
Café are renowned for their superior quality. Freshly brewed coffee,
espresso-based drinks, herbal teas, and other beverages are available
for customers to sip on. Specialty beverages including lattes,
cappuccinos, and flavored coffee blends could also be available at the
café. Items from the bakery and pastries include bread, croissants,
muffins, cookies, and cakes, among other freshly baked delicacies, at
the Bag of Beans café. You can eat these things by themselves or with a
hot beverage.

B. Service Setting
Bag of Beans Main in Tagaytay offers a variety of services and
amenities. They have a cafe and restaurant where they serve Filipino,
Cafe, European, and Asian cuisine. They also have a bakery where they
sell freshly baked bread and pastries. Bag of Beans has a rustic interior
design with a forest-like garden that resembles a secret garden getaway.
They have five branches in Tagaytay, including the main branch in
Mendez Crossing West along Aguinaldo Highway. The restaurant is
open from 7:00 AM to 10:00 PM.menu at Bag of Beans Café is varied,
featuring choices for breakfast, brunch, lunch, and dinner. Customers
have a variety of options to suit their tastes and dietary needs, including
sandwiches, salads, soups, pasta meals, and desserts. The coffee and
tea offerings at Bag of Beans Café are renowned for their superior
quality. Freshly brewed coffee, espresso-based drinks, herbal teas, and
other beverages are available for customers to sip on. Specialty
beverages including lattes, cappuccinos, and flavored coffee blends
could also be available at the café. Items from the bakery and pastries
include bread, croissants, muffins, cookies, and cakes, among other
freshly baked delicacies, at the Bag of Beans café. You can eat these
things by themselves or with a hot beverage.

It's crucial to keep in mind that the precise services and goods
provided by Bags of Beans Café may change depending on their
location, target market, and unique business plan.
 City College of Tagaytay
School of Hospitality Management & Tourism
BS Hospitality Management

C. Service Delivery System

The Bag of Beans Tagaytay offers delivery via Food Panda or
Grab,they don’t have specific delivery system because there are only
limited branches here, the said cafe and restaurants provide a link
where you can message for delivery message their official page
(https://www.facebook.com/bobtagaytay) on Facebook Messenger to
ask send them a text message through their Viber number: 0917-866-6169.

D. Service Encounters
Coffee shops have a focused menu displayed above the counter,
and primarily serve coffee and espresso-based drinks, along with a small
selection of snacks or pastries.

Most will prefer to take their coffee to-go, but limited seating is
available for those who want to stick around for a coffee date or get
some work done on their laptops.

Coffee is usually served from behind the counter in coffee shops.

The customer will place their order at the counter and the barista will
pour a cup of coffee from an airpot or satellite dispenser. A condiment
station with insulated creamers, sugar shakers, and stir sticks is
available for customers to customize their coffee to their liking.

1. There are welcome beverages and pastries while waiting around.

2. Although the location is packed, we didn't wait too much time to be
seated.
3. The inside design and atmosphere is quite chic and homey.
4. There are a great number of options in themenu from global to Filipino
cuisine.
5. The servings are usually ok for the purchase price. Price variety for a
person meal is P400-600. We purchased bistek tagalog, steak, poultry
ala kiev, lasagna, seafood and chips, carbonara.
6. The staff have become accommodating and friendly.
7. There are a great number of pretty spots for image taking,
8. All their foods are perfect. Serving are good and the place is quite
relaxing. Never skip this when visiting Tagaytay
 City College of Tagaytay
School of Hospitality Management & Tourism
BS Hospitality Management

E. Guest Experience
At the bag of beans guest will experience welcoming atmosphere
When you step inside the coffee shop, you'll usually feel a warm and
cozy atmosphere. It's a place where you can relax and enjoy your time.
The baristas and staff are friendly and greet you with a smile. When
ordering you get to go up to the counter and tell the barista what kind of
coffee you want, Bag of Beans Main offers an extensive menu of coffee
options. You can choose from a variety of blends, including local
Philippine coffee, and explore different brewing methods. The baristas
are skilled in their craft and can prepare your coffee just the way you like
it. You can also choose if you want any extras like milk or sugar. Then
wait After you order, you might wait for a little bit while the barista makes
your coffee. Complementing their coffee selection, Bag of Beans Main
serves a range of mouthwatering pastries, cakes, pies, and other baked
treats. Additionally, they offer a selection of comfort food dishes that are
perfect for a satisfying meal. When your coffee is ready, the barista will
hand it to you with a friendly "Here you go!" You can find a table, sit
down, and take a sip of your delicious coffee. It might be hot, so be
careful! The staff at Bag of Beans Main are known for their friendly and
attentive service. They create a welcoming environment, providing
assistance, recommendations, and ensuring that your visit is enjoyable.
Overall, Bag of Beans Main offers a charming and memorable guest
experience in Tagaytay. Whether you're seeking a peaceful spot to relax,
enjoy a cup of coffee, savor delicious pastries, Bag of Beans Main is a
must-visit destination.
 City College of Tagaytay
School of Hospitality Management & Tourism
BS Hospitality Management

IV.Conclusion:

Bag of Beans focus on offering a wide variety of high-quality

coffee, including different brewing methods and specialty blends
Bag of Beans should maintain a cozy and inviting ambiance, ensuring
comfortable seating arrangements, pleasant lighting, and tasteful decor
to create a relaxing atmosphere for their guests. Bag of Beans should
ensure efficient and friendly service by training their staff to be
knowledgeable about the coffee and menu offerings, and to provide
personalized recommendations to customers. Bag of Beans should
emphasize positive customer interactions by training their staff in
excellent communication and hospitality skills. Bag of Beans should
strive to create memorable experiences for their guests by offering not
just great food and coffee but also exceptional customer service

V.Recommendation:

Quality service management is crucial for the success of any

establishment, including Bag of Beans. To achieve this, Bag of Beans
should define and communicate service standards, train and empower
employees, gather customer feedback, continuously improve, monitor
and measure performance, foster a positive work culture, embrace
technology, and emphasize consistency. By implementing these
recommendations, Bag of Beans can establish a strong foundation for
quality service management, create positive customer experiences, and
differentiate itself as a preferred establishment in their industry.
 City College of Tagaytay
School of Hospitality Management & Tourism
BS Hospitality Management

VI.Pictures/ Documentations
 City College of Tagaytay
School of Hospitality Management & Tourism
BS Hospitality Management
 City College of Tagaytay
School of Hospitality Management & Tourism
BS Hospitality Management