SMS Manager Training - U15en10

SMS Manager Training - u15en
1. SMS Manager Training
1.1 u05_p01
Notes:
1.2 Draw from SMS Fundamentals
Draw 7 questions randomly from SMS Fundamentals
1.3 Draw from Human Factors
Draw 5 questions randomly from Human Factors
1.4 Draw from SMS M01
Draw 1 questions randomly from SMS M01
Published by Articulate® Storyline www.articulate.com

1.11 End of Test
(Results Slide, 0 points, 1 attempt permitted)
Results for
1.2 Draw from SMS Fundamentals

1.3 Draw from Human Factors
Result slide properties
Passing 80%
Score
Notes:

Success (Slide Layer)
Failure (Slide Layer)
1. SMS Fundamentals
Q1.1 Fundamentals
(Multiple Choice, 5 points, 1 attempt permitted)

Correct Choice
X ICAO
IATA
FAA
CAAT
Feedback when correct:
That's right! You selected the correct response.
Feedback when incorrect:
You did not select the correct response.
Notes:

Correct (Slide Layer)
Incorrect (Slide Layer)
Q1.2 Fundamentals

Correct Choice
Ensure SMS is implemented in an organization wide
Establish the role and scope of responsibility for line manager
Support sufficient resources of SMS to achieve the acceptable safety level
X Monitor concerned functions on accident-free operation

Q1.3 Fundamentals
Correct Choice
Workplace
Operator
X Management’s Administration
Security Agency

Q1.4 Fundamentals

Correct Choice
Safety Communication
X Safety Policies
Safety Assurance
Safety Audit and Evaluation

Q1.5 Fundamentals

Correct Choice
Eliminate causes of incidents
X Punish personnel who unwittingly violate safety
Risk and error control
Eliminate damage to properties

Q1.6 Fundamentals
Correct Choice
X Training
Deficiency in work place
Deficiency from organizational influence
Deficiency of the worker

Q1.7 Fundamentals

Correct Choice
Voluntary Hazard/Safety Report
X Claim Report
Confidential Safety Report
Accident Report

Q1.8 Fundamentals

Correct Choice
X Workplace
Organizational influence
Drivers
Limitation on operating hours

Q1.9 Fundamentals
Correct Choice
X BKKD1
BKKDT
BKKDO
BKKDD

Q1.10 Fundamentals

Correct Choice
IT Service
THAISquare
X D1 website
Web board

Q1.11 Fundamentals

Correct Choice
Insufficient equipment
Short of manpower
X Operator intentionally violates safety
Lack of knowledge and training on safety

Q1.12 Fundamentals
Correct Choice
Hazard identification
Risk assessment
X Safety assurance
Reduction of severity to an acceptable level

Q1.13 Fundamentals

Correct Choice
Repeating incidents causing serious injury
Incidents with high impacts but unlikely to happen
X Incidents with high frequency but little impacts
Incidents causing fatality but rare chance of happening

Q1.14 Fundamentals

Correct Choice
Risk Management
X Safety Training
Safety Policies
Safety Promotion

Q1.15 Fundamentals
Correct Choice
TTPM
TTQM
X TSMM
TDGM

Q1.16 Fundamentals

Correct Choice
Management of change
Continuous development of SMS
X Reduction of severity to an acceptable level
Monitoring and evaluating safety performance

Q1.17 Fundamentals

Correct Choice
International Air Transport Ass0ciation (IATA)
X International Civil Aviation Organization (ICAO)
Civil Aviation Authority of Thailand (CAAT)
Federal Aviation Authority of Administration (FAA)

Q1.18 Fundamentals
Correct Choice
A system that maximizes the profit for the company.
The regulations directing staff members to put in more effort at work.
The regulations that arrange and double-check the work of the personnel.
X A system which creates the safety to the organization.

Q1.19 Fundamentals

Correct Choice
International Air Transport Association (IATA)
International Civil Aviation Organization (ICAO)
X Civil Aviation Authority of Thailand (CAAT)
Federal Aviation Administration (FAA)

Q1.20 Fundamentals

Correct Choice
PIR (Passenger Irregularity Form)
IR (Irregularity Form)
RR (Regularity Report)
X IQSMS

Q1.21 Fundamentals
Correct Choice
X TSMM (Thai Safety Management Manual)
SPM (Security Program Manual)
PHM (Passenger Handling Manual)
TSM (Thai Safety Manual)

Q1.22 Fundamentals

Correct Choice
Safety cannot be compromised.
Accidents and serious incidents can be prevented.
The most important principle and characteristic in the airline industry is Safety
Excellence.
X All flights shall be operated with undesirable safety management practice. Safety
is the first priority.

Q1.23 Fundamentals

Correct Choice
To investigate how human beliefs impact the business's revenue.
X To understand the interplay of organization and managerial factors in accident

causation.
.To possess the essential expertise necessary for the organization to publish a
safety manual.
To eliminate potential accident and error sources.

Q1.24 Fundamentals
Correct Choice
The "SHELL MODEL" that illustrates human's error.
The reduction in accidents and/or major incidents that might occur within our
organization.
X ..The deviation of human behavior from performance standards to an acceptable

level.
The safety concern that seeks to increase risk within the organization.

Q1.25 Fundamentals

Correct Choice
Hazard Model
X Shell Model
Swiss Cheese Model
Iceberg Model

Q1.26 Fundamentals

Correct Choice
X The Quality Management System, commonly known as QMS processes, supports

SMS.
QMS processes or Quality Management Systems, are applied to recognize human

errors.
SMS serves as the source providing organizational manuals.
The SHELL MODEL and SWISSCHEESE MODEL, which are fundamental in quality
management, are stated by SMS.

Q1.27 Fundamentals
Correct Choice
The entire organization does not utilize the system; only certain functional units
do.
Only Thailand is the only country where the system is printed and used
Before generating reports, the systems offer a large number of cases for review.
X The system keeps the reporters' identities private.

2. Human Factors
Q2.1 human factors

Correct Choice
The study of how humans behave naughty.
The facts that human decide thing correctly.
X Human nature has limitations.
The way to make human perfect.

Q2.2 human factors

Correct Choice
Lack of Knowledge
Pressure
X Harmful
Lack of assertiveness
Q2.3 human factors
Correct Choice
Machine
X Technology
Human
Policy

Q2.4 human factors
Correct Choice
X Violation
Slip
Lapse
Mistake
Q2.5 human factors

Correct Choice
X Try to stay calm and think
Report the emergency
Take care of the victim
Report supervisor
Q2.6 human factors
Correct Choice
Optimizing human performance
Responsibilities of personnel with respect to safety management
Preventing inadvertent errors
X Able to ignore errors

Q2.7 human factors
Correct Choice
X Omission
Incorrect installation
Wrong part
Ground handling
Q2.8 human factors

Correct Choice
X A systematic approach to manage safety, including the essential organizational

structures, policies and procedures.
A systematic method for assessing the organization's security and safety.
A safety manual that includes numerous case studies for the organization.
A systematic organizational routine that maintains the sustainability of every unit

in the organization.
Q2.9 human factors
Correct Choice
A specific four policies of successful management.
X .A four pillar structure for management policies and objectives
A set of four safety documents for achievement.
A four-accountability safety past record for management.

Q2.10 human factors
Correct Choice
Cooperate with the relevant unit to find the solutions.
Summarize the implement report.
X Perform assessment and find solutions.
Send the report to Safety Review Board.
Q2.11 human factors

Correct Choice
X The safety risk assessment is designed plan for the expenses that may affect the
company's consequences or outcomes.
The safety risk assessment means the predicted probability and severity of the
consequences or outcomes of a hazard.
Safety risk probability is defined as the likelihood of frequency that a safety

consequences or outcome might occur.
Safety risk severity is defined as the extent of harm that might reasonably occurs
as a consequence or outcome of the identified hazard
Q2.12 human factors

Correct Choice
Environmental Management
Safety Management
Energy and Environment Management
X Quality Management
Q2.13 human factors
Correct Choice
The promotion of safety in accordance with ICAO and IATA laws and regulations.

. the promotion of safety assurance of the company's commitment to promoting
safety.
. The promotion of safety risk management to evaluate opportunity and risk

within the company.
X . The promotion of awareness training and education regarding safety

management activities and tools.
Q2.14 human factors
Correct Choice
X .. The error from human-beings
. The measurement error and the system
. The climates and nature’s changes
. The error from the management’s system

Q2.15 human factors
Correct Choice
.. fatigue
. . inadequate equipment
. slippery snow surface
X . properly trained
Q2.16 human factors

Correct Choice
. To optimize human contributions to organizational safety
. .To mitigate risk to the organizational safety
X . To protect against the deliberate threat
.To understand how people interact with one another to improve safety.
Q2.17 human factors
Correct Choice
. software, hardware, evaluate, liveware

. .software, hardware, environment, limitation
. software, hardware, evaluate, limitation
X . software, hardware, environment, liveware
Q2.18 human factors
Correct Choice
.The risk in one's organization which leads to an unpleasant environment
. Safety occurs when human performance is expressed clearly.
X .. It is used to represent a human error rather than an engine malfunction.
. It describes the impact of the engine and safety system rather than human error.

Q2.19 human factors
Correct Choice
.We can calculate the amount of manpower used in an organization.
X . We can reduce the error and limit its impact if it occurs unavoidably.
. Decision Making
. Safety Management System (SMS)
Q2.20 human factors

Correct Choice
Chain of Events
.. Iceberg Model
X . Swiss Cheese Model
. Shell Model
Q2.21 human factors
Correct Choice
Jame wants to call Jeab, but he can't actually remember her phone number.
Jame wants to call Jeab, but Jeab gave him the incorrect number.
.Jame wants to call Jeab, but he noted down the incorrect number.
X .Jame wants to call Jeab, but he dialed the incorrect number.

Q2.22 human factors
Correct Choice
. Mistakes and Violation
Decision Making
Crew Resources Management (CRM)
X .Safety Management System (SMS)
Q2.23 human factors

Correct Choice
X The elements that degrade people's ability to perform effective safety.
The Management Dilemma theory that is used to balance the organization's

benefit and safety.
The phenomenon in which actual performance differs from ideal performance.
The feedback received from the safety management unit in order to report errors
and ensure organizational safety.
3. SMS M01
Q3.1 safety roles
Correct Choice
Compliance alone is a good way to manage the SMS. because it is easy for
managers to manage by 'order' only.
Compliance alone is the best way for the SMS. because it is one way / top down so
it is not complicated for managers to manage.

Compliance alone will enhance the management's safety because the managers
can order his people under to comply everything like robot.
X Compliance alone will not assure the safety of our workers/systems or the quality
of our products and services, managers must also make their people to
understand the root meaning of 'Compliance'.
Q3.2 human factors
Correct Choice
Lack of Knowledge
Pressure
X Harmful
Lack of assertiveness

Q3.3 safety roles
Correct Choice
Data collection/analysis.
Internal audits.
X Corrective actions.
Collective actions.
Q3.4 safety roles

Correct Choice
A company with a large number of employees.
A company which spends a lot of money on SMS.
X A company with a good design of the operational process.
A company which hires managers at high salary.
Q3.5 safety roles
Correct Choice
Managers are able to see their people during working easily if the door is open.
X Managers are able to encourage their people to report their errors and share their
ideas with non-punitive and open mind policy and this is a very good way to
support the SMS in a company.
Managers are able to punish their people easily when they make errors.
Managers should let the door open while blaming or punishing their people so
others can see then they will not make any error.

Q3.6 safety roles
Correct Choice
PHM
FCOM
LCM
X TSMM
Q3.7 safety roles

Correct Choice
X To recognize and eliminate potential risks
To recognize and create potential risks
To recognize and ignore potential risks
To recognize and run away
Q3.8 safety roles
Correct Choice
X Working in the quiet and well-equipped office

Working inside an empty fuel tank
Working inside a cargo contained hazardous substances
Working in the apron zone at noon on the hottest day
Q3.9 safety roles
Correct Choice

Q3.10 safety roles
Correct Choice
Employees
Employment
X . Employers
. Labor Union
Q3.11 safety roles

Correct Choice
. Warning signs should contain a significant number of words to explain every

detail about the risk.
Warning signs should provide negative recommendations.
X .Warning signs should provide details on how to avoid or manage the risk.
.. Warning signs should use bland colors to blend into the environment.
Q3.12 safety roles
Correct Choice
. The company's property
Working procedures
.The company's expected loss
X .. Human life

4. SMS M02
Q4.1 safety reports
Correct Choice
X To recognize and eliminate potential risks
To recognize and create potential risks
To recognize and ignore potential risks
To recognize and run away
Q4.2 safety reports

Correct Choice
Q4.3 safety reports
Correct Choice
Employees

Employment
X Employers
Labor Union
Q4.4 safety reports
Correct Choice
Warning signs should contain a significant number of words to explain every

detail about the risk.
Warning signs should provide negative recommendations.
X Warning signs should provide details on how to avoid or manage the risk.
Warning signs should use bland colors to blend into the environment.

Q4.5 safety reports
Correct Choice
The company's property
Working procedures
X The company's expected loss
Human life
5. SMS M03
Q5.1 SRM

Correct Choice
The likelihood that a safety consequences will occur.
X A condition or object that could cause or contribute to the unsafe operation of

aircraft or aviation safety-related equipment, products and services.
The actions that often result in changes to operation procedures, equipment or

infrastructure.
The risks associated with aviation activities are reduced to an acceptable level.
Q5.2 SRM

Correct Choice
X Passengers get injured and aircraft has structural damage.
Pilot turns on seatbelt sign and makes Passenger Announcement.
Cabin crew stop all services and return to seats and fasten seatbelts.
Pilot sets an aircraft speed to turbulence speed.
Q5.3 SRM
Correct Choice
X Hazard is identified through the investigation occurrence.
Hazard identification primary comes from Flight Data Analysis Program.
Hazard is identified through adverse trends and makes predictions about

emerging hazard.
Hazard is identified through passengers’ complaint.

Q5.4 SRM
Correct Choice
X Probability and severity
Quantity and probability
Severity and casualties
Probability and Crew injuries
Q5.5 SRM

Correct Choice
Canceling flight for a week.
X Making mitigation control by creating procedures for the crew to manage flight in
thunderstorm.
Ignoring due to acceptable by the company policy.
Punishing captain and inflight manager after event occurs.
Q5.6 SRM
Correct Choice
X By monitoring reports and audits.
By asking for comments and opinions.
By the director board’s satisfaction.
By increasing number of passengers .

6. SMS M04
Q6.1 SA
Correct Choice
X Safety Performance Monitoring and Measurement, the Management of Change

and Continuous Improvement of the SMS.
Safety Performance Monitoring and Measurement, Continuous Monitoring of the

SMS and Safety Promotion.
Safety Performance Monitoring and Measurement, the Management of Change

and Safety Promotion.
Safety Risk Assessment, Safety Performance Monitoring and Measurement and

Management of Change.
Q6.2 SA

Correct Choice
A tactical parameters used to monitor progress towards achievement of the safety

objective.
X A data-based safety parameter used for monitoring and assessing safety

performance.
A common criterion to delineate the acceptable from the unacceptable

performance regions.
The formal process to identify the causes of sub-standard performance of the SMS
activities and eliminate such causes.
Q6.3 SA

Correct Choice
1,2,3
2,3
1,3
X 1,2
Q6.4 SA
Correct Choice
Continuous improvement of the SMS ensures the control of safety performance

including regulatory compliance.
X The assessment, expressed in term of predicted probability and severity of the

worst foreseeable situation of hazard’s consequences.
The lesson learnt acquired from safety reporting system and safety investigation is
a method to THAI's continuous improvement of the SMS.
Continuous improvement of the SMS is the formal process to identify the causes
of sub-standard performance of the SMS activities and eliminate such causes.
7. SMS M05
Q7.1 MOC
Correct Choice
Safety promotion.
Safety policy.
Safety risk management.
X Safety assurance

Q7.2 MOC
Correct Choice
X Change management is a routine activity whenever a change occurs some new

hazards may inadvertently be introduced.
Change management is an abnormal activity whenever change occurs some new

Change management is an abnormal activity whenever a change occurs no need

to have some new hazards that may inadvertently be introduced.
Change management is a routine activity whenever a change occurs no need to

have some new hazards that may inadvertently be introduced.

Q7.3 MOC
Correct Choice
X Change management is a routine activity whenever a change occurs some new

Change management is an abnormal activity whenever change occurs some new

Change management is an abnormal activity whenever a change occurs no need

to have some new hazards that may inadvertently be introduced.
Change management is a routine activity whenever a change occurs no need to

have some new hazards that may inadvertently be introduced.
Q7.4 MOC

Correct Choice
X Two types: an Incremental change and deep change.
One type: an Incremental change.
One type: a deep change.
Three types: an Incremental change, deep change and Internal change.
Q7.5 MOC
Correct Choice
X 1,2,3,4

2,3,4,1
3,4,2,1
4,3,2,1
Q7.6 MOC
Correct Choice
It helps the aspect of proactive and the prevention of any accidents.
can avoid unnecessary costs caused by mistakes or projects that do not achieve
the goal.
It makes an outcome will be more useful and productive.
X It helps the aspect of proactive and the prevention of any accidents, it can avoid
unnecessary costs, and the outcome will be more useful and effective.

8. SMS M06
Q8.1 accident investigation
Correct Choice
1,2,4
1,3,4
2,3,4
X 1,2,3

Correct Choice
Organization factor
Workplace
Crew/Team
X Market competition
Correct Choice

X Aircraft Accident Investigation Committee (AAIC)
Service Providers ( CIT )
Aircraft Manufacturers
Correct Choice
X Aircraft Accident Investigation Committee (AAIC)
Service Providers ( CIT )
Aircraft Manufacturers

Correct Choice
Aircraft Accidents
Serious Incidents
X Safety occurrences that do not warrant official investigations by the States
Bomb threat
9. SMS M07
Q9.1 ERP

Correct Choice
Emergency Response Preparedness
Emergency Response Plan (ERP)
X Emergency and Accident Procedures (EAP)
Crisis Management Plan (CMP)
Q9.2 ERP
Correct Choice
To address foreseeable emergencies as identified through the SMS and include

mitigating actions, processes and controls to effectively manage aviation-related
emergencies.
X To save lives, the safe continuation of operations and the return to normal
operations as soon as possible.
To provide the guidance for handling the emergency situation at the accident site.
To provide direct and indirect support to victims in hospital and families during
their stay at the site, until they return home.
Q9.3 ERP
Correct Choice
X THAI President (DD)
Executive Vice President, Operations (DO)
Operations Control and Planning (OP)
Safety Management System (D1-A)

Q9.4 ERP
Correct Choice
To handle with the emergency situation at the accident site.
To define the roles and responsibilities of personnel assigned to the response

teams.
X To deal with the insurance and financial budget unit.
To specify who in the organization should be notified of an emergency and who

will make external notifications.
Q9.5 ERP

Correct Choice
Provide direct and indirect support to victims in hospital and families during their
stay at the site, until they're return home.
Notify families of victims and coordinate support for them to travel to the site.
Activate and manage a toll-free Telephone Enquiry Center (TEC).
X Record and provide information to any state investigation team.
10. SMS M08
Q10.1 safety promotion

Correct Choice
Safety policy
Safety assurance
Safety risk management
X Safety promotion
Correct Choice
Safety accountabilities, SMS documentation
Hazard identification, Risk assessment & Mitigation
The management of change, continuous improvement of the SMS
X Training & Education, Safety communication

Correct Choice
Accident or incident
Damage to property or equipment
Service interrupt
X Passengers require special meal

Correct Choice
X Face to face, two-way communication
Safety newsletters, notices and bulletins
Websites or Email
Dissemination of the SMS manual
Correct Choice
Safety policy
Safety assurance
Safety risk management
X Safety promotion


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1. SMS Manager Training

1.2 Draw from SMS Fundamentals

Draw 7 questions randomly from SMS Fundamentals

1.3 Draw from Human Factors

Draw 5 questions randomly from Human Factors

1.4 Draw from SMS M01

Draw 1 questions randomly from SMS M01

1.5 Draw from SMS M03

Draw 1 questions randomly from SMS M03

Published by Articulate® Storyline www.articulate.com

Draw 1 questions randomly from SMS M04

1.7 Draw from SMS M05

Draw 1 questions randomly from SMS M05

1.8 Draw from SMS M06

Draw 1 questions randomly from SMS M06

1.9 Draw from SMS M07

Draw 1 questions randomly from SMS M07

1.10 Draw from SMS M08

Draw 1 questions randomly from SMS M08

1.11 End of Test

(Results Slide, 0 points, 1 attempt permitted)

1.2 Draw from SMS Fundamentals

Published by Articulate® Storyline www.articulate.com

1.4 Draw from SMS M01

1.5 Draw from SMS M03

1.6 Draw from SMS M04

1.7 Draw from SMS M05

1.8 Draw from SMS M06

1.9 Draw from SMS M07

1.10 Draw from SMS M08

Result slide properties

Published by Articulate® Storyline www.articulate.com

Failure (Slide Layer)

(Multiple Choice, 5 points, 1 attempt permitted)

Published by Articulate® Storyline www.articulate.com

Feedback when correct:

That's right! You selected the correct response.

Feedback when incorrect:

You did not select the correct response.

Published by Articulate® Storyline www.articulate.com

Incorrect (Slide Layer)

(Multiple Choice, 5 points, 1 attempt permitted)

Published by Articulate® Storyline www.articulate.com

Ensure SMS is implemented in an organization wide

Establish the role and scope of responsibility for line manager

Support sufficient resources of SMS to achieve the acceptable safety level

X Monitor concerned functions on accident-free operation

Feedback when correct:

That's right! You selected the correct response.

Feedback when incorrect:

You did not select the correct response.

Correct (Slide Layer)

Published by Articulate® Storyline www.articulate.com

(Multiple Choice, 5 points, 1 attempt permitted)

Feedback when correct:

That's right! You selected the correct response.

Published by Articulate® Storyline www.articulate.com

You did not select the correct response.

Correct (Slide Layer)

Incorrect (Slide Layer)

(Multiple Choice, 5 points, 1 attempt permitted)

Published by Articulate® Storyline www.articulate.com