REVIEW FOR TOURISM

PRACTICE
VOCABULARY

Session 1:

Adventure tourism holidays to celebrate religious event or visit important

religious place

Cultural tourism to explore distant places or do extreme

activities

Ecotourism to learn about history, art and people's

lifestyles

Educational tourism to learn something

Gap year tourism to play or watch different sporting events

Health tourism to take ethical and responsible trips to natural

environments to relax and have fun

Recreational tourism when young people go backpacking or do

voluntary work between school and university

Religious tourism holiday to resorts where there is snow

Sport tourism to look after your body and mind

Winter tourism

Session 2:

A. a type of accommodation at a hotel, etc. that

Full board
includes breakfast and an evening meal
B. provides you with accommodation and the
Half board equipment that is necessary to cook your own
meals
C. a type of accommodation in a hotel, etc. that
Self-catering
includes all meals
D. Hiring transport (for example, a plane) for a
Charter
special purpose
Session 3:

A. the income that someone has available to spend

Bishop or save after taxes have been taken out and they
have paid for food and other basic needs
B. a person who travels to a holy place for religious
Draught beer
reasons
Stage coach C. a motel but in the past
Coaching inn D. regions that are very cold with low humidity and
 near poles
E. beer served from a cask or keg rather than from
Mocktails
a bottle or can
F. an object, a tradition, a system, etc. that has
Holy deity
survived from the past
G.a senior priest in charge of the work of the
Catch the travel bug
Church in a city or district
H. the time when somebody/something had most
Relic
power or success, or was most popular
I. a large carriage pulled by horses that was used
Spa town in the past to carry passengers, and often mail,
along a regular route
J. a resort town based on a mineral spa (a
Altitude
developed mineral spring)
K. a flavorful non-alcoholic drink, typically
Aurora comprised of imaginative ingredients – shaken,
stirred, or blended
L. bands of coloured light that are sometimes seen
Pilgrim in the sky at night in the most southern countries of
the world
M. a person who travels in many countries all over
Disposable income
the world
N. a person who often travels or has a strong
Heyday
passion for traveling
Cocktails O. a person who owns or manages an inn
Globetrotter P. a journey to a holy place for religious reasons
Pilgrimage Q. the height above sea level
R. a drink usually made from a mixture, strong
Innkeeper
alcoholic drinks and fruit juice.
S. a supernatural being, like a god or goddess, that
High-latitude
is worshipped by people who believe it
sightseeing/swimming/fishing/bungee jumping/parasailing/hang gliding/water skiing/tennis/hiking/eating out/sunbathing/sailing/clubbing/go karting/kayaking/canoeing/jet skiing/scuba diving/wine tasting/snowboarding/surfing/skiing/stand up
paddle/cooking clas-gastronomy/abseiling/cycling/jeep safari/parachuting/snorkeling/spelunking/wind surfing/horse riding/photography/sky-diving/white water rafting

Session 3: Write the name of each in the following pictures:

Session 4: Match the type of tourism with its definition, there are two extra answes

Hacienda A. a wooden house with a roof that slopes

steeply down over the sides

Youth hostel B. a place provides all essential amenities ,

enabling independent living without sharing

B&B C. a small, unique, and stylish place that

typically offers a more personalized and
intimate guest experience

Hostel D. a small house in the country where people

stay when they want to take part in some types
of outdoor sport

Chalet E. a small, inexpensive hotel

Lodge F. a place where guests can rent a room for

the night, which typically includes lodging and
breakfast in the morning

Guesthouse G. a budget-oriented accommodation that

typically features dormitory-style rooms with
shared facilities, fostering a social atmosphere

Self-contained apartment H. a roadside lodging facility designed for

travelers on the move

Motel I. a large estate or plantation with a dwelling

house.

J. a building that provides cheap and simple

accommodation and meals, especially to
young people who are travelling

K. a place where people on holiday can put up

their tents, park their caravan

KEY: I/J/F/G/A/D/E/B/H C - boutique hotel

Session 5: Match each one with the type of holiday it is describing. Choose the holidas
from the box below.

A. dividing holiday F. camping holiday K. beach holiday

B. sightseeing holiday G. working holiday L. speacial interest holiday
C. self-catering holiday H. safari M. adventure holiday
D. sailing holiday I. tour N. hiking holiday
E. cruise J. package holiday O. all-inclusive holiday
P. environmental holiday Q. skiing holiday
N/A/B/F/C/K/H/L/Q/E/J/P/G/D/M/I/O

1. The walk, which takes in some of the country's most beautiful scenery, takes five days to complete, and we cover an
estimated 20 kilometres a day. Accommodation is in youth hostels and guest houses along the way, with breakfast
and dinner provided. We strongly recommend that you bring waterproofs and a water bottle, and wear comfortable
walking shoes._______

2. Explore some of the most beautiful coral reefs in the world, from the Red Sea to Australia's Great Barrier Reef,
which has some of the most exotic underwater flora and fauna in the world. Alternatively, check out some fascinating
wrecks dotted around the British Isles. All our instructors are PADI (Professional Association of Diving Instructors)
trained and certified... _______

3. We arrive at Marco Polo airport in the morning and transfer to the city by private water taxi. After checking into our
hotel, we meet our guide, who will take us around Saint Mark's Square, the Doge's Palace and the beautiful Basilica di
San Marco. We then proceed on foot to the famous Rialto Bridge over the Grand Canal, where you will get the
chance.... _______

4. The only site in the region to be awarded five stars, the Solero de Risa has pitches for 200 tents, and has its own
pool, restaurants, bars and even a small shopping complex. An ideal base for those who like to spend their holiday
under canvas. _______

5. The Maria Holiday Resort consists of 24 self-contained apartments around a large swimming pool. Each
apartment has a well-equipped kitchen where guests can prepare their meals. Alternatively, there are several good
restaurants within easy walking distance. _______

6. White sands, crystal water, waves gently lapping the shore, palm trees swaying in the breeze, a bright sun floating in
an azure sky. If this is your idea of paradise, then the Seychelles are for you. So stop dreaming, and book your trip
today! _______

7. After a day exploring the area in an open-top jeep, we head for the water-hole at dusk. This is then the focus of all
the activity, with hippos, giraffes and elephants competing for space with flamingos and egrets. After that, we return to
the lodge for dinner and bed. _______

8. Take some coconut milk, lemon grass, chillies, garlic, ginger, and fish sauce, mix it together, add some tiger prawns
and you've got the perfect Thai meal. Well, almost! Why not find out how to cook real Thai food on one of our residential
courses on the beautiful island of Phuket, off Thailand's west coast? Under the tutelage of some of the areas best
chefs, we will show you how to dish up the perfect Thai feast! _______

9. All our chalets are located within walking distance of the most popular slopes, including the nursery slope. For the
more adventurous and experienced, a cable car can get you to the top of the most exciting black-run pistes within half
an hour. _______

10. Cabins are luxuriously appointed, and all have a view of the sea. Not that you'll be spending much time in them:
with a wide range of activities on deck during the day, and a fabulous entertainment programme at night, you won't want
to sleep! And of course with ten cities to explore over three weeks, you'll be out and about the rest of the time. _______

11. Prices begin from £350 per week, and include return flights from Gatwick or Manchester, visas, taxes, transfers
and accommodation. We can even arrange your travel insurance and foreign currency - at very reasonable rates.
_______
12. The Arrowhead Conservation Centre offers committed greenies the chance to really do their bit for the planet while
having fun and getting away from the pressures of daily life. Activities include tree planting, building windbreaks,
monitoring pollution levels on the beach and coordinating local recycling programmes. Prices begin from £1200 a
week.... _______

13. They say that a change is as good as a break. With Hands-On Holidays, you can do both! Grape picking in France
or Italy, olive harvesting in Greece and helping to run a bar in Spain are just a few of the temporary, short-term jobs we
have on our books. So if you want to have fun and earn a bit of money, contact us today! _______

14. You provide the warm clothes and the enthusiasm, we provide the waterproofs, the lifejackets and, of course, the
boats. After a day's training in the safety of peaceful Poliparut harbour, you then head for the open sea for a real taste of
life on the ocean wave! _______

15. What gets your adrenaline pumping? White-water rafting? Bungee jumping? Parachuting? Gliding? Rock
climbing? Whatever your choice, Thrash Tours offers it all! _______

16. Day 1: Depart London Gatwick. Arrive at Camaguey. Transfer to Los Pinchos hacienda for one night. Day 2: After
breakfast, coach to Trinidad. Lunch in Trinidad, followed by a walk around the town. Coach to Cienfuegos, staying at the
Hotel Jose Martin for two nights. Day 3: Local bus to botanic gardens for informed tour. Afternoon at leisure, or
optional excursion (supplement payable) to Burette lagoon and crocodile farm. _______

17. The Cuatro Vientos resort at Santa Lucia has everything you could possibly want for the perfect holiday. The price
of £850 for two weeks includes all flights, taxes, transfers, meals, snacks, locally produced drinks and entertainment.
_______

Session 6: Look at the words bolded. Each one was mentioned in Session 6. Without
looking back at the exercise, how many can you name?

1. A piece of clothing made from material that does not let water through.____________________

2. A place dedicated to the cultivation, display, and preservation of a wide variety of plants for research, education,
conservation, and public enjoyment.____________________

3. A personal flotation device (PFD) or life vest, is a crucial piece of safety equipment designed to help individuals stay
afloat in the water. ____________________

4. A man-made or natural barrier designed to protect an area from the effects of wind. ____________________

5. A transportation service provided to move you from a specified location, such as an airport, to your accommodation or
another destination within the travel package. ____________________

6. A slot or a place in a campsite where you can put up one tent or park one caravan, etc. ____________________

7. A type of boat or watercraft that serves as a means of transport on the city's extensive network of canals and
waterways such as Italy. ____________________

8. To serve food onto plates for a meal. ____________________

9. A type of off-road vehicle or recreational vehicle, usually designed as a convertible or with a removable roof, allowing
occupants to experience the outdoors more directly. ____________________

10. A guided tour or excursion where the participants receive detailed and informative commentary or information about
the places, sights, or attractions they are visiting. ____________________

11. The living quarters or accommodations on a cruise ship or similar vessel. ____________________

12. The most challenging and difficult ski or snowboard slopes, typically intended for expert and highly skilled riders.
____________________
13. A shade of blue that is often described as the color of the clear sky on a bright, sunny day. ____________________

14. All the plant and animal life, including all plant and animal species, found in a specific geographic area or ecosystem.
____________________

15. An easy and gentle ski slope designed for beginners to learn and practice skiing or snowboarding.
____________________

Session 7: With the knowledge you have studied, decide whether the following
statements are true (T) or false (F)

1. Gap year tourism when young people go backpacking or do voluntary work between
school and university.
2. Recreational tourism to celebrate religious event or visit important religious places.
3. If you stay at a hotel and have full board, your breakfast and evening meal are included
in the price of your stay at the hotel, but not your lunch.
4. Promotion keeps a product or service in the minds of customers and helps stimulate
their demand for it
5. Resorts provide a low-cost, self-catering alternative to hotels, and appeal to young
travelers, as the shared dormitories make it easy to meet people.
6. Great Britain consists of England, Scotland and Northern Ireland.
7. In 17th and 18th century Grand tour and the spas grew in popularity in Britain.
8. Pick-up point is the place where the guide and coach meet the passengers .

Session 7: Choose the correct answer to fill in the blank (10 points)

1. On a_________ holiday, you travel part of the way to your destination by aero plane,
and collect a hired car at the airport so that you can drive the rest of the way
A. fly-drive B. cruise C. trekking D. beach

2. You can climb up Mount McKinley, the highest peak in North America, to explore the rest
of Denali National Park in Alaska, and view some_________wildlife.
A. interested B. excited C. spectacular D. great

3. The tour operator will give you a(n) _________ which is a detailed plan and route for
your journey.
A. ecotourism B. itinerary C. tourists D. resort

4. We bought a cheap_________to Nha Trang and stayed in a big hotel by the sea.
A. packer B. deposit C. package tour D. luggage

5._________is a portable tent made of skins, cloth, or canvas on a frame of poles, used by
North American Indians of the Plains and Great Lakes regions.
A. Hostel B. Yacht C. Yurt D. Tepee
 6. To save money, my parents prefer to take_________holidays in a holiday apartment
and cook their own meals.
A. self-catering B. packer C. globetrotter D. holidaymaker

7. The people that get on a bus, plane or ship are called_________.

A. boarders B. passengers C. travelers D. attendant

8. The woman from the travel agency handed me a travel_________to look at.

A. brochure B. book C. catalogue D.ticket

9. _________refers to the time of year when most people like to travel.

A. Off seasons B. Last-minute C. Peak season D. ticket

10. A relaxing way to visit the Caribbean region is on a_________that makes stops at
all the islands.

A.resort B. charter C. hitchhike D. cruise

Session 8: Reading
JAPANESE TOURISTS CALL POLICE OVER RIP-OFF RESTAURANT BILL

Four Japanese tourists are very angry after a restaurant in Venice, Italy charged them €1,100 ($1,350)
for a dinner of steak, fish and water. In fact, the four tourists say they were ripped off (overcharged) for
their meal. The four diners are students and study in the city of Bologna. They were on a day trip to
Venice and decided to have dinner at a restaurant near the world-famous St Mark's Square on Friday.
As well as the police looking into this incident, the mayor of Venice has promised he would also take
action. The mayor said: "If this disgraceful episode is confirmed, we'll do all we can to punish those
responsible. We are for justice - always."

It is common for tourists to be overcharged anywhere in the world. Tourism groups in Venice are worried
about the Japanese tourists saying they were ripped off. This is because there have been many similar
cases recently of rip-off prices in Venice. One tourism group tweeted: "Whoever puts the good name of
Venice at risk, harms all Venetians." The restaurant has a very low 1.5 (out of 5) rating on the website
TripAdvisor.com . A huge 83 per cent of visitors gave it a "Terrible" rating. One TripAdvisor user
complained that: "The food was very average....They added almost €50 in taxes and a tip - these are
the hidden fees that they don't tell you about. And the service wasn't that good. I feel scammed."

We all love and have enjoyed an all-you-can-eat buffet, but how many of us have had an "all-you-can-
stay" holiday? It sounds too good to be true, but a hotel company in the Maldives is offering guests a
once-in-a-lifetime vacation. The luxury Anantara Veli resort has a special package that includes unlimited
use of its property for the whole of 2021. Customers will get the use of a two-person bungalow that is
perched above the crystal-clear blue waters of the Indian Ocean. The resort is also throwing in airport
transfers, 365 breakfasts, discounts on spa treatments, cooking lessons on Maldivian cuisine, and scuba
diving. However, all this comes at a hefty cost of $30,000.

The Maldives is a tiny archipelago nation in the Indian Ocean, about 700km from the southern tip of
India. It has developed into a luxurious, high-end destination_ It is famed for its pristine beaches, palm
trees and five-star hospitality. The quality of its marine life has put it on the bucket list of adventure-
seeking scuba divers. Many of its resorts are on private islands and atolls, making it a perfect choice for
holidaymakers who seek seclusion and privacy in paradise. The Maldives is highly dependent on
international tourism and has struggled during the coronavirus pandemic. A tourism spokesperson said
the $30,000 package is good value and cheaper than staying in an average hotel for a year.
 A. Read the article. Decide 1 5 below are true (T) or false (F). (10 points)
-

1. The meal the Japanese tourists had also included fish.

2. Venice's said people would be punished if this story were true.
3. The article said tourists are overcharged all over the world.
4. This is the first-time tourists have been ripped off in Venice.
5. A travel website visitor said the restaurant did not want taxes or tips.
B. Match each following word with its definition. (10 points)

1 perched a including something, typically at no extra cost, with something that is

being sold or offered

2 throwing in b in its original condition; unspoiled

3 hefty c of a number or amount that is impressively large

4 pristine d the state of being private and away from other people

5 seclusion f of a building that is situated above or on the edge of something

Session 9: Look at the list of holiday activities in the box. Match each description to
one of the activities.

1. A helmet, a good strong rope, gloves or chalk for my hands, boots, crampons, a reliable safety harness, a pick, a
firm grip, a good sense of balance and a head for heights._______________

2. A set of clubs, plenty of balls, a course (of course), a caddy if I can afford one and a partner with roughly the same
handicap. _______________

3. The best tackle I can afford (I insist on using the best rods, reels and lines available), plenty of bait, a net and a boat.
_______________

4. A good off-road vehicle or other RV, a map, a walkie-talkie so that I can keep in touch with the other drivers, a valid
driving licence and a sense of adventure! _______________

5. A pair of very comfortable walking shoes, a map, a hat or cap, waterproofs in case it rains, a compass so that I know
which direction I'm going in, a water bottle and a good picnic. _______________

6. A wetsuit, a mask, a pair of flippers, gloves, an oxygen tank and a PADI-qualified buddy. _______________
7. A racquet, some balls, a court (grass or hard), an umpire to settle any arguments and a partner who isn't as good as
me! _______________

8. Definitely a swimming costume, and maybe a pair of goggles, a pair of flippers and a snorkel. Armbands and
rubber rings for the children. _______________

9. A swimming costume, a pair of sunglasses, plenty of high-factor suncream, a towel to lie on, a parasol and a pair of
sandals or flip flops so that I can walk around from time to time. Oh, and somebody to bring me lots of ice-cold drinks.
_______________

10. A camera, a guidebook, a hat to protect me from the sun, a pair of glasses to protect my eyes from UV rays, and a
comfortable pair of shoes. _______________

11. A helmet, a very strong length of elastic, a bridge or a crane, good insurance and lots of courage!
_______________

12. When I travel, I always take my SLR, a tripod, a wide-angle and a telephoto lens, a flashgun, filters and several
rolls of fast film. Sometimes I just take my digital point-and-shoot. _______________

13. A helmet, some really tight, colourful clothes, sunglasses or goggles, a water bottle that be attached to the
handlebars, a pump, a puncture repair kit and of course a really good pair of wheels. _______________

14. A smart dress for me, a jacket and tie for my husband, plenty of money or a credit card, and a big appetite!
_______________

15. Casually smart , comfortable clothes, comfortable shoes (although the fashion these days is to go barefoot), plenty of
money for drinks (which are always expensive in places like this) and lots and lots of stamina so that I can keep going
until the early hours! _______________

16. A lifejacket, waterproofs, a yacht, a strong breeze and some good seasickness pills. _______________

17. Goggles or sunglasses, two strong poles, plenty of warm clothing (preferably waterproof), boots, a really good piste
and a cable-car or chair lift to take me to the top. Have I forgotten anything? _______________

Session 10: Look at the words bolded. Each one was mentioned in Session 6.
Without looking back at the exercise, how many can you name?

1. A solid hat, used as protection. ____________________helmet

2. Cream you put on your skin to prevent it being sunburnt. ____________________suncream

3. Long flat pieces of rubber which you attach to your feet to help you swim faster. ____________________flippers

4. Rubber clothes worn by swimmers and divers to keep themselves warm in the water.
____________________wetsuit

5. A drawing which shows a place such as a town or a country, as it is seen from the air. ____________________a map

6. Close-fitting glasses worn to protect your eyes. ____________________google

7. Light shoes with an open top, made of straps. _______________sandals

8. Clothing that is made of material that does not let water through. _______________waterproofs

9. Strong shoes which cover your feet and go above your ankles. _______________boots

10. An air-filled or cork-filled coat to help you float in water. _______________life jacket

11. A portable two-way radio. _______________ walkie-talkie

12. Clothing worn on your hands (to protect them from the cold, or to protect them from being
hurt)_______________glove

13. The physical or mental strength that enables you to do something difficult for long periods of
time_______________stamina

14. 15.

_________________________ ___________________________
16. 17.

_________________________ ___________________________
18. 19.

_________________________ _________________________
20. 21.

_________________________ ___________________________
22. 23.

_________________________ ___________________________
24. 25.

_________________________ _________________________
26. 27.

_________________________ ___________________________
28. 29.

_________________________ ___________________________
30. 31.

_________________________ _________________________

ANSWER KEY SESSION 9

1.rock/mountain climbing 2. golf 3.go fishing 4.jeep safari 5.hiking 6. scuba diving 7. tennis 8. swimming 9.sunbathing 10. sightseeing 11.bungee jumping 12. photography 13.
cycling 14. eating out 15. clubbing 16. sailing 17. skiing

ANSWER KEY SESSION 10

1. helmet 2. suncream 3. flippers, 4. wetsuit 5. a map 6. googles 7. sandals 8. waterproofs 9. boots, 10. life jacket 11. walkie-talkie 12. gloves 13. stamina 14. poles 15. cable-car
16. rubber rings 17. crampons 18. handlebars 19. safty harness 20. pump 21. armbands 22. tackle 23. off-road vehicle 24. parasol 25. trripod 26. caddy 27. flashgun 28. clubs 29.
umpire 30. puncture repair kit 31. crane
Session 11: Match the meaning of the job in tourism

Baggage Handler A. a person who protects a place or people,

or prevents prisoners from escaping

Curator B. a hotel employee whose job is to assist

guests by arranging tours, making theater
and restaurant reservations, etc

Warden C. a person whose job is to give instructions

by radio to pilots of aircraft so that they
know when and where to take off or land

Guard D. a person who plans, develops and

promotes entertainment and special events
within a local authority area such as
shows, exhibitions, conferences and fairs.

Purser E. a person who loads and unloads items of

luggage at an airport.

Air Traffic Controller F. the groups coordinate all the details of a

trip, such as travel, accommodations,
schedules, and itineraries.

Entertainment Officer G. a person who assists companies in

creating and implementing the best
possible strategies.

Concierge H. an officer on a ship who is responsible for

taking care of the passengers, and for the
accounts

Tour Manager I. a person who uses their knowledge to

select and present information such as
pictures, video, music, etc. for people to
use and enjoy, especially on the internet

Marketing Consultant J. a person who is responsible for taking care

of a particular place and making sure that
the rules are obeyed
Session 12: Write TO (Tour Operator) if that's their job and the rest is
TA (Travel Agents)

1. Sell inclusive tours

2. Recruit and train staff, eg resort representatives and guides

3. Arrange corporate travel

4. Give advice on resorts, carriers, and travel facilities

5. Design a brochure

6. Organize inclusive tours

7. Send rooming list to hotels

8. Arrange car hire

9. Record and confirm reservations, send invoices to customer

10.Plan advertising and promotion strategy

11. Plan itineraries for customers

12.Sign contracts with hotels, airlines, etc

13.Send flight manifest to airline

14.Provide travel insurance

15.Neogotiate with principals for bulk purchase or airline seats, hotel

rooms…
16.Sell air tickets and other transport ticket

17.Issue tickets and vouchers

18.Arrange corporate travel

19.Charter aircraft

20.Investigate and research new markets

21.Order stocks of brochures for rack display

Session 13: Match the meaning of the word given

Wicker (furniture) A. mountains or hills that covered with snow

on top

Top-up B. a street or an area of a town where there

are many small shops same like a flea
market

Bazaar C. the activity of riding ponies in the

countryside for pleasure

Pass D. a pre-planned, fixed itinerary or route that

travelers follow during their journey

En suite E. the act of getting on and off as you please

Snow-capped F. a bathroom that joined onto a bedroom and

for use only by people in that bedroom

Farmhouse G. double twin room

Pony-trekking H. a payment that you make to increase the

amount of money, etc. to the level that is
needed

Hop on/Hop off I. a building that serves as the primary

quarters in a rural or agricultural setting

Predetermined circuit J. an official document or ticket that shows

that you have the right to enter or leave a
place, to travel on a bus or train, etc

D/TW K. thin sticks of wood twisted together to

make baskets, furniture, etc.
Session 14: Fill in the crossword based on the information described
1. Robert's travel company specialises in tourism that tries not to have an adverse effect on the places
that its customers visit.

2. The travel company that Olivia works for only provides holidays for people who want to visit other
countries, and not stay in their own country.

3. Rebecca's company offers trips to travellers who want to meet and observe indigenous people in
their native locations.

4. If you're interested in visiting castles, other old buildings and famous historical sights, the agency
that Harry works for would be ideal.

5. Have you been feeling under the weather recently? Whether you want a month in a spa, or just a
few days breathing clean mountain air, Harriet's tour company will get you back in the pink again!

6. Fed up with the beach? Can't face another skiing holiday? Well, what about a week on a farm
instead? Andy's Tours has a wide range of cottages, caravans and other accommodation in some of
the country's most beautiful locations.

7. Bert's tour operator provides transport, accommodation and other travel services for some of the
biggest companies in the country.

8. Hilda's Holidays has some of the loudest, liveliest and most exciting resorts available. Why spend a
fortnight sitting on a beach when you can spend it drinking yourself under the table?!

9. Ian's company provides accommodation, transport and tours for visitors coming from outside the
country.

10. If you want to visit some of the world's most important holy places, Rachel's company is the one to
have faith in.

11. Many companies like to reward their employees for working hard and getting good results. Some
of them use Imogen's tour operator to book holidays and trips for their best staff to say 'Thank you for
all your good work'.
Session 15: Match the meaning of the word given

Ground service staff A. a seat on or next to an aisle

Window seat B. a designated location at an airport where

passengers can complete the check-in
process for their flight

Carry-on luggage C. the part of an airport where people go after

they have passed through security and
passport checks

Landside D. the amount of checked baggage or

hand/carry-on luggage the company will
allow per passenger

Electronic board E. small bags that you can keep with you on
an aircraft

Aisle seat F. a seat next to a window in a plane, train or

other vehicle

Baggage allowance G. the part of an airport where people are

before they pass through security and
passport checks

Excess baggage H. the people who ensure the safety, security,

and comfort of passengers, oversee the
loading and unloading of cargo and
baggage, and prepare aircraft for flight

Airside I. large suitcases, cartons or other equipment

which you don't carry in passenger cabin
and give to airline at check-in counters to
put in cargo compartment

Checked baggage J. a digital display that provides real-time

information about departing flights/arrivals

Check-in counter/desk K. bags, cases, etc. taken on to a plane that

weigh more than the amount each
passenger is allowed to carry without
paying extra
 Session 15: Fill in the blank

no-show cheque information baggage

belongings conveyor belt cabin reclaim

label screening compartment lounge

electronic voucher scanner last-minute

manifest number

Guide for your check-in at the airport

Step 1: At check-in counter

At the airport, please follow the (1)................ board displaying flight (2)...................... at the terminal for
your check-

in counter. Upon arrival at the counter, ground service staff shall check your PNR/ ticket
number and your travel documents. Check-in baggage will be placed on the (3) for
weighing and transport separately.

Step 2: Receive boarding pass

Upon completing check-in procedures, ground service staff shall pay back your documents and
boarding pass stated boarding gate.

Step 3: At security area

Upon receiving boarding pass, please go to security area. Then, you shall be required to
take-off your
(4)................... such as watch, shoes, bag, belt... then put them into a tray and go through
(5)....................machine.

Step 4: At boarding gate

You should present at boarding gate around 30 to 40 minutes before departure time.

Upon waiting for boarding, passengers of business class or having alan (6).......................... for entering
business

(7)............. located on the 3rd floor.

At least 15 minutes before the flight, if you are not at boarding gate, Bamboo Airways shall
proceed your (8) as our regulations.

Step 5: Boarding

After boarding the plane, please choose your right seat (9)................ stated on the ticket. Don't forget,
put
your suitcase, backpack or bags in the overhead (10).................. then close the door and sit down,

fasten your seat belt, waiting for the plane to take off.

Session 16: Complete these sentences with one or two words, and
write these words in the grid on the next page.
1. A captain on an airliner is helped by a co-pilot, who is also known as the __________. (2 words)

2. Aircraft which fly faster than the speed of sound are called supersonic aircraft, and those that fly slower than the speed of
sound are called __________ aircraft.

3. The airline equivalent of a bareboat charter (see On the Water on page 40) is called a __________. (2 words)

4. Aircraft such as the Boeing 737 and 757, which have six seats or fewer across the cabin (in economy class), are called
__________ aircraft. (2 words)

5. Aircraft such as the Boeing 747 and 767, which have more than six seats across the cabin, are called __________
aircraft. (2 words)

6. Most modern airliners are powered by jet engines, but smaller airliners are often powered by __________, which are
propellers driven by turbine engines.

7. Business class is often called __________ class.

8. The area at the front of an airliner where the pilots sit is called the __________. (2 words).

9. When a lot of airliners are trying to land at an airport, __________ usually occurs. This means that the aircraft fly round in
circles while they descend until they get permission to land.

10. A __________ is an aircraft with a large propeller (called rotor blades) on top which allows it to lift straight off the
ground.

11. On an airliner, passengers can have a window seat, a middle seat or an __________ seat.

12. The __________ are the people who look after passengers on an airline. (2 words)

13. Small airliners (usually with fewer than 20 seats) which fly short routes between cities are often called __________. (2
words)

14. A flight that covers a big distance (for example, Tokyo to San Francisco, London to New York, etc) is called a
__________ flight. (2 words)

15. In the USA, economy class is called __________ class.

16. A small jet (usually with fewer than 10 seats, and often used by businesspeople) is called an __________ jet.
Session 17: Write the meaning

Boarding pass A.

Conveyor belt B.

Scanner C.

Window shade D.

In-flight meal E.

Carousel F.

Baggage claim/reclaim G.

Passport control H. carousel

Declare I.

Powerbank limitation J.