chaples 1 O

ETC Date
Dynamics Commn DOBBB6
1 10hat isCemmunicaliomIllustate
CtmuationuuationpAOceAL 1 picpea
dicgsam
OR
DeoeCommunication cod Cnplaio
Commu01cafion cle th diagadmmatic
paesentatton IDdetail.7mazks
OR
DeLoe theteam commynication (orfh
Sutable eiamples 3 2kS

dna Tntanducion
CommyDIHion is a L0d derived
Fobm the latin caexd Comunis rohich
Oens to nmake omnmon 0 to shae
The oadCommyoLcaton can be detned
as the exchcange o ideasinkormafioo
by aepted code 2 2Xampe sign
SRDbOl20 CDnanen language "
T 1S only fhe érchanae QL
ideas to the se cond pezson
T is at.
SICessand kailuredependon
CommDICation.

Lheuofion O Commibication
DEziedG Meyer Caclation)
Communictienin the iotercouse
hyods
dsetersax essegestheuhts
0 pinion
 Datn

Communicallon is he octO
expoessin ideas amane person to
doothcapexson CommunicalenSkills
important toeueyone

bCharaderistics O Communication
tis a ho way pavcess hich inuoles
Sende idea encodi04. channel
decoding cceive dnd eedbackk.

T IS a Cotinuou.S paceSS
T 1s a Comple
pmcess
*T involves the shaxing O inomation
1Singa Code
T t cCao be erbal or nen-Verbal
ox viSu
LProess o Communication

I5aNDERENODING ECHANNELDccoNDE ECE

FEEDBACK
Fig faneSS o Comnunication
 Date

DScnderCSovrce)
Senderis the personohe is
Sending the message He has Samething
toShaxe tith SCCond person

2) Encoding s-
Encodingis the paocessO_putting
anesthoughts int 2ords
3Channe CMedium
T meansthe day that Sender
Chcoses to send message anyDOe
Speaksby micro phone then micamphone
channe o mediu m.

4Decoding
Decoding means 1/nderstanding code
Code
Hhat sendes bas quVen 0 messasethen
eceive 1/nderstands messdge sender
then it is called decoding
51Receiuer
peson ho 2cceucs
Receiver means
0eSSage H can be ne pexie0 Ca audicnce

6a2dbackThe ast ekment o etectie comm

nica ionis eedback. i s h e 2 2 2 e s
spoose h heSender's 7essage.
ondlusion - Communicution isakeq fo
ounanbeingT is dhemost impottant
way doshaie jdeas and iojomafion
 Dato

Communicatior
22 0scuss mon- Vexbd oth
Special2043tnce to kincsicS 34mc
OR
Explainthe tem Kinesicsand lts
Components kacial eapnessionsgestues
postunes yeContact ,touchin-4math
OR
DEIOe Communicathon gnd
00D-Veabal
enist Vaam02sComponeats o nonLCzbal
Communication 3maks
cdnoNon-Vexbal Communication
Whateve we communicate LoLthout
uSing Lnordsis called non- verbal
Communxaion. We Communicate even hen
Lde are not SayinganythingTthelps
in maki the commumication 00e
Heltive

Kinesics
The shudsy o hody msemeats/is
langua
calledkinesic&
Body language 1s a type DoD
Vexhalcomounicafionio hich physuan
hehauiolr expxeso convey Jokcche

This hpe o behaviauxiaclides cii a

tc
cxpoessions body pastuaegestue ye
0oVemfnt touch cnd11e ce
 Date

LLComponents o Body Languase

Featunc S
Dacid EYpocSSi ons
faceSays many thingsYoy
come knoo about hidden keeling o
angereazand ConktiSjon Smilesuggeit
a Cap0Stie ciqn also helps n
exp oesSing Cmotion

2) Geshes
aesture neans movement o body
paxtsLespecially a hand to erpes
an idea c eani ng
Tt CLer to nand movcments
Loe keep o hands ox move fhem
hile Communicatin has ca Impcict on
Hhe listener
3 PostureS
ostireacers t the Lt 2e sit
Stand on walk is g0od fe ddopt
a tlexible Lmct pasture Danpping
choplde rs acual a celing deexeaslen

Eye Cootact s_also opextnt in

bje ontact
commnication'peT eye centactSugger
4hat pcakerhas Contidemce nterest md
had
honesty TLis impoafcnt t lhetime
C iotcavie pracscndation 2neetin etc
 6
Data.

5Tovch_ in s
Tis a state in which pecple
Communicatctoth cach other especial..
by clling ov 2ting to cach ether
Head Mation
Head up susaests selk (onicene
honour Sel3especte
Hedddoon suggests modesty
Lhen speaker speakscorth pride he
9oves his head up
Physica AppeaaDce
The physical appeaance a
peasonhas the s t impacE on the
cthexs We muSt always bave a
phusical appeanance b ohessing1pjood
appampiately
 Dale

OR3 Explain the team Pioremics Lath

Juitable CXdnples 3 mavks
Deune fheteam Porc.nicsand explain
hoimae space peasona Spacededial
Space and public pae ratks

Deinihon o Paxemics
It 0LETS to the study o space
Space

oith espet to its Cikect c communi

cation Eveyone heaS Some space i0 hich
cmer
only selectve pecple are allowed to

Tt is a pazt o on Verbal Commu

TIS
Dicatton Commynicaton thanush
unalning space chen e talk ith
peope

4erent DIstance Zones 8

The diuesent distance 2ones incude

intimate distane personal distance
public distance
S D C i a l d i s t a n e and

ntimate space (2one)

is USed0 Thare pcope

This spacea n d m e a to SWe
ho ae dea ex kamily memberS
have this spCe kaiehdsete
elatives and
 Date.

2 Persona Space C Zone)

This Space i s aesetved fo
Halking
talkingto good aicods and eladives
CInd pecple you kh0 and toust The
cistanceshould be behwcen 18 inches to
LeetTt is an easy Spaceor talking
and shaking hands

3)Soaal Space Czone

Socjal space is Used in business
meeting ne
peetiheheen people and customers
T isbethocen 4 to 12 keet pa emmp
The seCuty person oum So cety
fhe aunda person
4Public Space Czone)
Aiblic distance is USed ohile
giVinG Speech fD example The P.M
Mod guDg Speech n audiemceE
IS a2DyYd 12 eet co moxe

-X
 Date

B0hat aehe paaalinguisticpeatue2

Explain alh SLutadeillustadions m
OR
Ho dolhe paxalinguistic Leaduaes
poSentez 3 2 marks
OR
hat aae the panalmguistic Leatu 2
Explain heix mpaatcinie erthspecial
ecnce do delieeing C pESCrtaon
CR -3 rodak
Deune Taoalinguustic.s and explain ts
NaaiopS Componcns 1 eLeence tn
pCsenation maaks

n LDekinition0 Paalinguistics
S a part CommUnIaton
The Wovdparg means like S
paalang language
aSHy
howLOods
Volce md
is a
knoon asVocalics

Tt theStudy eathires
hat we gye to Qur spoken
language
Paralingustics aae the Ledtiaeo
angucge which is beyond hnguisti
leve such as pitchLalume ahythm
etc
 Data

LALecds CInd Tmpotnce o

piacinguisBic edture
Ts t h e study oeatuses that e
give to OUr Spoken language

Vlumepace pitch intonation pannundate

voice mpdulation and pause ao the
imppatant elements paaalingustics.
e can show Cux onidence and
and
conviction thonughQu Voices
t e can athacd he atteotion o the
audience by VoICe
by modulahon i b Suddeo
change in Volume
knnciation IS important theclaxita
LOoad

Pauses heles in gvingtime tn the audiene

ponder OVex an1mpo rtant thought
e enpaeSS keelings and emotions
OuT

Masteng fhe paaalinguistic skills helps

doing éHLective CommuDlcation
helps dobecome populas amas
amos
Land
Successu peason
 Date

LComponents O faaalinaustics
DVaice
We all have dlitjeaent VoiceWe
axe able to tdentijy people because
discoent oicequalithy Voice can be sbeet
bifersoht itating amd asal etc

2valume
e see people speaking ouder as del
dS laer ben de spedk oU olume
Can be loud ox SoLT accoxding to SituaBion
Fx Cample We eed loud olume io
hig class 0x iD paesen tation.

3)Speed
Somepeople speak So kast or Some
people
people speakSo Slowly Weshould nat
Spcak to Last_ad e should not Spectk
Slo.Oi spech Shouldbe medexccle
Lotonaion CPtch) :-
11 Ptch is aaising and
The ute
loLwering the voice hle speaking meSt
is alled intonatorn-The tell
piih
Sfe
khewn uSe o English /tenation
CornmuDIate basic

5StaeSS Stess is emphasis hichs

5gllablesthe
aivend the3y/lahleA A
Sund a V/eux Ca e,i,a.u) that crcxel
hen pmnouneiog 4d StveSs
prterns
 Data
2

shou you tohich Part o aword

Should emphasize Cohen you Say the
toord Fex example holiday admivatien
degxte akeyete
Pause
fause meansto Stop0 Someime
Wheo you a7e Speaking gives enou
ime to listener 'to nderstand .Jt is
used hen yOLL Speak impoatant thing
too example
.T
thaee sECaets ok
Cm
goi0g
going to tell
der engine
Successku ComputeY esgine
7 nuncintion
T is he u
language is Spokepfexseocan be dentie
by bispnunciation Thert anc digterent
Ponunidtjon Fox exanple s- Ba1Hh
pnunccttion Amemican ox Todian
pm nunciahon

Conclu sion 2-
Fasalanguagepleu an impoxtant
le in Auman developmentLanguaje can
be Conside xed as cne o the kactors that
cle CSpansible o he nsimission d-
Cu Puac
XX
 Date

OE Shat the avle Jatcr.cultusal

Communicationin t k ie 4 maks
CR
ExplanSignilcance Cimpoatane)
Totcacultuaal ndToterpeeSonal
Cemmunicalion 0 pDLESional lie 3m
OR
Lohat isTotéxcuHuzalCommunication 2
Note doonSome ickul ips -
ELLCChive 10teauhusct Cemmunication.4m
DU
dna.
TotroduchionCommuniccu 1on is d Lord
m the Latin tOodCommuniS
dezied
tohich mcanst make Cornmon c
Sha Communication is theact
EspeSsing ideas aom one per on t
Lqnothe peSON.

ntexpexsona Communication

TL is CLn exChange o4 ingczmation

betueen tuo Or more pcopleikeRke
Couples aiendsStangexsctc

fmportance oL Joteapersonal Cammenicetin

SfobenSoluiog atlihuce becase hey dllos

T snecessaay
piepledo discuss poblems dud paovidethe
aifexnative solutions
PDS a d C o n s
 Date.

PosHiyity cnd Synergu

LSulhual
interpersonal Comonnicator
With gccd becomesull o
O2ganzational cuHuxe
1nsteadO negative
posiHivity and Synergy
enK/bnment
CongUSing
PRecognization goo ndividual fo do
motivates

200 6 and more toork due to good

iotexpe TSonal rclationshp.

Boolicd Due
Csolying
do interpexsonalCommUnicafionn

cccuCnce dontlict
Hher is less chanceO
coDtict easily
They can esolve
maintaincationship
fozn cotact and
koxms Cotact developcnd
eladionship clt oagamizadion
0auntain

LDevelop Enpathy
Thelps personto ceuelop empathy
theo

LDDevepp CneAdapdabilty
can develop alaptability
Commu
micatioyOne

thanughinterpexsenal
Can ay to adaptofhexs ensily
 59% 8:23 AM

14

(1
Date.

Totercu HusdlCommunicafion
ekCXSto Communication
CRDSSdeacntCulfues cmesocial
ganupS T S also known as Capss
cu Hiiae Cmmunication

Lmpo2rtance Toteacaltueal Communicafi

L allo individualstn adopt the kills
T cnhance the ability de negoticde hich
incata Se i0ndividual ociarkadability
LIL belps individuals to impanve their
negofiadion skills They dae as ollases
a auuna fhemes
b)Comnuuicction
c) GapLp dunamics
dGlobulizafion
e PocesS engineeaing
F me OiCtation
TL inCtase the maakabilrhyo thecomm
T helps in businessmaake ting d
adventisemeat o1hecaganizatioo
Duedo businesses happening 1c20ss the alobe
t has becooe animpeatant kills
hese
dus
 16)
Date.

Q16hat is eedback inCommunication

cucle DisuSSts impoxtan.ce 4mo
dnoLa Feedbacks
Ater oeceiving the messageand
decoding tthe aecEIVe giies lesponge
Cz cedbark ,i.e epliesback ox fakes
equed achon
hen messase is CommuDiCaded , ade
get esponse RDm the oECELveT this cspanue
i called keedback TH mau be pesitie
keedback o3 native hedlback

BImpotance o Feedback
Feedback helps in measUing the euectienes
o Comnmunicaion
+Without /edback CommUnicafion is incompet
is om the 2Sponse that thé sender
ztalises Lhether theoceverbas underste
Hhe messaze oz not
i Ver importanot
paato commun
cation becauseit tells whethe the
Cemmunikatisn toas ehtectiue ox not
tRespornse is ako called eecdback