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Chapter
Dala
Eligucttes
aite_a vetr on cliquelic that_cne
Shald{ello-tuhile3tre
Sholld VingarplaciDg-
acall bSinesspluTpose ak
QR.
hatcar_ iheCkeclive lclephone_ctiqucites2
-4 mazts
Ttanduchion
beingwith
lelephone eliquette means being
pcckul_to_a a pson you ac dalking
sheicingConsicder pr he ather_persehs
limHationsaleoing_pesen fime to spenk and
CemuniCatc clearly
nlloding a Telepho ne Etiguettes

sUggest that you begin he c a l l i h

mornins
an cppanprialegteting like geod
9laBepeomssion_ and be _polite
This helps in bainging Zmih into ihe
ConYerstion
eganizationi
demiy Sel aod Thc
Always introducCe youasel beka
getinginto any ConyerScation.

yclaaiy,Aluys Use Acleas a

simple
lanyuageDo not_Lsebooken-phaises.

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npe lhecall
3makinga phonecall_be
Bzoit
SUeo AhepapokoIhe-phonecall

An Ucu Limeline and kecp chort

Respec the pezson 'S_bme and
EnsUnE ht he Lonversatongt CORplete
tdhin Hhe givenlineline
LAvoidillexs and kecp it indcresting
Eller Ldoxds like mm 1
CVY ISe and keep yaur Lonversaton
inderesting
OSmie thanugh the _phone
Reep asmilein 1Po Voicee
Peuy gneoe ciHentsznn the
LWerds doneo
yeuryeuT
Ficdcome quiet place
Plan n make_call
ioclcad oC place. in_quiet_place

uroiesfamphaaie
AlbujsCnd 4
md close
like gcorl lage and have_anice
call_with pleaD

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2 Houillycltparpa c a busincss 1ip
abrrad t and cliquctfes l
JLLclles
OR
tin docs Successpl busincss.eaanktll he
husiocssctijuettescn o1gn tip-4
With theixatase inaloba5stesbusines.
ycumy be aKquiKd vel diyerent
a2t c the worb on_abusiness taip
Cua cign_toip can be SuCess jul_or
UOSUCCKAul based elher é_e abJe
to_ComnuDicatcoith them accoring. da.
her expecBatons
tellocig cme the aspects fhet_one
must_chek_begoze tavelling abanad
DocssAppoppaiately _at all times
Dhen you áoe in kcign businesstap
/oLL Should ukax_patpe dres like kexma
cloihes 0 Blarer eic.

ee_prekeoably 81aly and never atc_ at a!l_time

en yoL ane in_mijn_butinesstaip
pluaysday to gct jve c ienminutes eny
Ne lde i n busínescs meeting
L11aiotain apstessiena ma2eT
In
Tn t0ign businesstip haud
alasaainfain a pgesieGM nne
ikey to spmk when s
uaI
U ommunication shauld-be-pe
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Date

LlPorpcr poepaxation togvel and meeHne

You mut_pATC ing
tocevellingc ametngement o ingte
aitend the meelingS

GIeall intoamadion Tike you aroal dade a

ume and ALOLLG Schedule a{tr yoL gTach
Hhes
2GIe iomaHon abolt your Siau cand koad
quinmEnts bekoeyou aICh there

lkao abaut he culthae o that county ard

D geeing
Hna lly the bestD beingppartd
ozeiqnigndaip
eEAperience isn bear the
o a pegsoy 1dho bas aeidd
been da that Caustr

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ta thc cliquetles orsmdll falks

4maat
Small talk is an impeatant peeple skill.
ITL helps in bocaking the ice when met
Someene t h e oSt ime. Jthelps_in
Establishing- ConnecHon betocen_tuoopexsont
Efiquettes Tps T Small Talks
Have_apparpaiaBe bady language.
LTak_initialive be he s t tn sayhello
and jntandure yaure kirt
LlStart_toith Hhe Stakmen or questions and
lomplemcnt
Be ell injammed dndpatpaned ith youz
tepic and less
Deais on the_other persons
morc

-cnyouRsl

he tonelight and posifive

Keep
Liuse JEnCsal intersts Subiects
Think bheeyL peak
kir
LAlus close _a ConverSation hetcr
ay
AvDIdsubjects ike
Your heaHhdiet habts
frconalquestions
olitic
ca ghgion
llar kes

m
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I h a t is Specing paivatyExpkui
mad
KDiclionaa D Pvau S
SiaBc_in which oniS ot ddbeaved
obsevved
0distubed b_ofhc_peTsei It hclp
individuals tn Lniain_ihi auto nemy
autono My_
ond individualiHy"
Paiuace IS about gespccting individual
utplayplays a vital 27le in Oyr_pereial
ptLcSsional acvETn menial oecledicq3
Follosing point must be trken_ca
about 7Sprctigpr1uacq ooihes4Cagani~rdim
Lnloer must_ 2ESpect enpoyeels_pzivacy
atafr1vacyis vital
An Employee mt apect_privay o Colleasi
cd tozk pae Do notnotice_ anyanestndin
bchind a_perso
LNeursshar CiNy_pESOnal_ inoT mafion abou
jau oleagueLoith olhexs
9ep condeoialHy o mganisational datd
Lvypeasenhas aiht topaivac
LnJayptaekul eLiSkxe
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IVeu sheuld tct olher pecplehe y

thet you Mnt be tornled.

Ner_decp_decpex into aotherpexscn's

online piva

cprching aiay Businee

*InpoataNe
Limit_on P a u e r

bRespecd kor individuals

Repudctien Masagegent_
Maintauning Appaopiate Social Bundaxies

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cote OLEr ane's lige
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Frrdrm ThougAt
plitical Activities
Fze domo Secial am
ond Have SECnd honse
LA change
tNot having
hauin do rplain ojusiky

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5 hat_at hctchnigucso CGIVC timne

maoacmcnt plain_adiantojesofing
mgneaCMEt
OR
Qlustserte ihcJmpodance o Time Manaspmcnt
xa SuCCesSLu padjesslonal 1mazk
OR
hyeLLecive-time management is nccesten
kex beming Successtul gmeer DiSA
isiih_ Sudable exameles maz

*Intaoduchion
lime Managemet s the poDcess
ekccivela mnanaging0u time hetneen
speCIkICachiviHesGrocd ime gmanagement
enablesyou h (2ork gmartey So that yeu
can complefc dnsk in les fime
Aduanf
Tonpnatance Time Management
Dime 1s Moneu
We all khou hat time is ye
PeciouS BetHer ime mcinGement ads
peop le Success

2S ycU Poioriyin osder

Dy ime mLnasemeant
Set_ouT Paio1y in 03rler ork
is eny-Iopoiant Can_be sily
done O5t -

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3DeliC nLime
Time manaemcnt 15 V31 iopedant
o k delic _on time _c_can
CI uXk dn fimc by fhis

AIopmccicicpy and papductiuity -

Tme Manasement_helps fe_impTIC.
OLLLTk _ekticien Lhich CSults n
hestpDeluciyits
5 rvide bcHerqualinyogk
TIme Manasement_helps d pyide
ketier quait_ork in cn _ngani2ation a
tel as in _pesson cL matterS

5 Batak bad haoitr

belps h boecuk Iike.
bad_habrs like
tdestun time n unimpoi1ntthings
assip e t c
Matebettez decisionS-
Time Managcment_helps ir make
beifer deciSionST helps n eke aprcp>rie
Hecisiens in eleay dihpicut siiations
Redute Stoes
By_besL_timemanaanent
By. iecan
laupmdtcally acducc

1 yeur0k ie nc balance _he

P
inproy. nk liebalance easily
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 (1
Data.

Time Mgnagement rchniques

et Sma Godls
o ckiecdive Time Manggement we hor
D Set snÝaat gocls I an be clene
clene ky
thinking ahou dhe mein gds D a
derk n be done.

ioitize dhetugk
lime
9ananeMEnL can be done loy
P1O 1izing the dask Jmportant fisk
shoulda olone st
lineen Compleing tagk
LSet thehwrcdead
ekecive ime Menagement
have 4o sethe dead line r Complchn
Hask in 9Uen ime mE

L> anze oLSeby 2ing dead lines

-Priet
manajement ang
br ethHectue time
yougsel by t2ifing dead lines o ery-
Pagiec

Doness¢ntial aski _have

LlIRemoVCJ1e1ncencLgemeryl _te.-
hau
SS emtial_las
Nof
onime
- pon-eSenlia-

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Pan ycua 0ak

DDUOD
in adlance
Foo CK{ectie ime munazp memi
his cchnige 1mpocnt
Ycu UISt ha Ue nplan yol (ryk
in _adiance
Tine Nanagement Skills
DStuo2ganiz.ed
2 Bepynchual cnddiscplined

3 Be {ocused_and Casonable

4Lcamm w_pa1031422e

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 (12
Date

_ 6 | h y js H_impovtnnt tr leasn do
ad_con it be_Cxpotssed poliicl,

Sayin no isa SieppingSinein the l

poeessional" Tlústoate the staicme
it_o hen And hot
No
OR
iles cao oncSau No politely_ith
EJasds t time management_ n
Assertie_people Communicade_clearty
cnd dinctly S hat theq anm Thi
ihelp them to maintin_betHer balante les
Isttss cand impzuedquality o g
e must loaxn o be assevtive Crnd
Su o ' tdheneUCT Decessaa ho avoid sies
Leaxning Su o ' is iporiast_ime
Lncegement_skill

you you ant more me No 0teedon.

and eñevg4stnat saying No
Rcason ' ho not Saying No
LTo Su Yesis cnsy
L do o a n t t» huat eelings
elings..
aiends ehiins
bas
D e ae aoid O Sain'no to ou
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 (13)
Date
AAN TUE A
OOOOUO
_ d e n han eur aon_pans pio.arics
and godlS
EtCaa jcc.ion anger /uncertrainity o
cihepeISon 's espcnsc
tic Sau No '
1Be pelite and irm hile VIO esponse

5AluusSayI haue decided not _da it

Dcn tsau Can not do it

Nevez lie og give ercuses as the lead to

tkecling

sth yau aicnde

Prachice sauing No"_st
iclosc clatues this L mmke yeU_Comker
Hnble in ral_srhuation

cneuence s CResult ) Not akle t

SA NO'-
LVo
IVo_clon'tqet ime and encagjexyaY_

ou May l someene else is Contan/lins Jeur

poalunilirc
ndynd missgeod pf
i h ycuzJ3ozl.
mayCenpmnise
I
Valyes
u244 edup oLeabuzclenedi-yoLL

don'ts no- oexton t o k

13
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