CANTEEN SERVICE QUALITY AND STUDENT SATISFACTION

AT PADAPADA NATIONAL HIGH SCHOOL

Warmest Greetings!
We, the students of Accountancy, Business and Management, Grade – 12 are currently
conducting the aforementioned study.
Rest assured that all the data gathered will be kept confidential. No other than the
researchers will know your individual answers to the questionnaire. The researchers hope for
your cooperation. Thank you!
Sincerely yours,
The researchers
______________________________________________________________________________

SURVEY QUESTIONNAIRE

PART I. PROFILE: Please fill out the necessary information needed.

Name; _________________________________ Grade Level; ____________________

PART II. Instructions: Read the following statements and kindly put a check on the column that
corresponds to your answer. Please be guided with the table below.
SCALE DESCRIPTIVE INTERPRETATION
LEVEL
5 VERY HIGH If the quality of canteen service as perceived is outstanding
4 HIGH If the quality of canteen service as perceived is very
satisfactory
3 MODERATE If the quality of canteen service as perceived is moderately
satisfactory
2 LOW If the quality of canteen service as perceived is rarely
satisfactory
1 VERY LOW If the quality of canteen service as perceived is poor

TABLE 1. CANTEEN SERVICE QUALITY (in terms of; cleanliness, responsiveness to

students, attitude of canteen staffs, reliability of service and tangibles.

STATEMENTS VERY HIGH MODERATE LOW VERY

HIGH LOW
CLEANLINESS
 1. Foods are served clean.
2. Ensuring proper and safe handling
of foods.
3. Tools, materials, and equipment
used are clean.
4. Canteen display area of
products/foods are clean.
ATTITUDE OF VENDORS
5. Asking students in a cheerful
manner
6. Showing kindness to student.
7.
8. Solves students’ complaints in a
calm way.
RESPONSIVENESS TO STUDENTS
9. Responds to order complaints
quickly.
10.
11. Give quick service.
12. Accommodate students’
complaints in a polite way.

RELIABILITY OF GIVEN SERVICE

TO STUDENTS
13. Performs service accurately.
14. Provides service on time.
15. Gives accurate change.
16. Billed student accurately.
TANGIBLES
17. Assigned good canteen staffs.
18. The canteen is visually appealing.
19. Canteen staffs wear proper PPE.
20. Provides facilities where students
can eat comfortably.

PART III. Instruction: Read the following statements and kindly put a check on the column that
corresponds to your answer. Please be guided with the table below.

SCALE DESCRIPTIVE INTERPRETATION

LEVEL
5 HIGHLY If highly satisfied with the provided canteen services
SATISFIED
4 VERY If very satisfied with the provided canteen services
 SATISFIED
3 MODERATELY If moderately satisfied with the provided canteen
SATISFIED services
2 RARELY If rarely satisfied with the provided canteen services
SATISFIED
1 NOT If not satisfied with the provided canteen service.
SATISFIED

TABLE II. STUDENT SATISFACTION

STATEMENT HIGHLY VERY MODERATELY RARELY NOT
SATISFIED SATIDFIED SATISFIED SATISFIED SATISFIED
1. Foods available in the
canteen are affordable.
2. Canteen cleanliness is
well – maintained.
3. Staffs are well dressed
in preparing and
serving foods.
4. Canteen staffs are
approachable.
5. Foods being served
are delicious.
6. Clean and comfortable
canteen environment.
7. The serving size of the
food is satisfactory.
8. The canteen staffs
make students feel
special
9. Presentation of the
food is attractive.
10. Canteen staffs are
friendly.
11. The ambiance in the
canteen is good and
refreshing.
12. Provide service
promptly.
13. Canteen
products/goods are
well organized.
14. Accessible to all
students.
15. Quality of service is
consistent.