Weekly Schedule (November, 2023)

SSV = Shift Supervisor ‫السبت‬ ‫األحد‬ ‫األثنين‬ ‫الثالئاء‬ ‫األربعاء‬ ‫الخميس‬ ‫الجمعة‬
SL = Shift Leader 04/Nov 05/Nov 06/Nov 07/Nov 08/Nov 09/Nov 10/Nov
8 AM - 4 PM 8 AM - 4 PM 8 AM - 4 PM 8 AM - 4 PM 8 AM - 4 PM
OFF SSV SSV SSV SSV SSV OFF
(Shift Opening) (Shift Opening) (Shift Opening) (Shift Opening) (Shift Opening)
1- Making Daily Reports 1- Making Daily Reports 1- Making Daily Reports 1- Making Daily Reports 1- Making Daily Reports
1 Hind | 767 2- SDM Complaints + Coupons 2- SDM Complaints + Coupons 2- SDM Complaints + Coupons 2- SDM Complaints + Coupons 2- SDM Complaints + Coupons
3- FollowUp Work Flow 3- FollowUp Work Flow 3- FollowUp Work Flow 3- FollowUp Work Flow 3- FollowUp Work Flow
4- Issueing Coupouns 4- Issueing Coupouns 4- Issueing Coupouns 4- Issueing Coupouns 4- Issueing Coupouns
5- WA Message (Support) 5- WA Message (Support) 5- WA Message (Support) 5- WA Message (Support) 5- WA Message (Support)
OFF 9 AM - 5 PM 9 AM - 5 PM 9 AM - 5 PM 9 AM - 5 PM 9 AM - 5 PM OFF

1- Making Daily Reports 1- Making Daily Reports 1- Making Daily Reports 1- Making Daily Reports 1- Making Daily Reports
2 Nada | 985 2-
Late order tracking >60 mins
2-
Late order tracking >60 mins
2-
Late order tracking >60 mins
2-
Late order tracking >60 mins
2-
Late order tracking >60 mins
3- 3- 3- 3- 3-
4- Avaya Calls 4- Avaya Calls 4- Avaya Calls 4- Avaya Calls 4- Avaya Calls
5- WA Message (Complaint) 5- WA Message (Complaint) 5- WA Message (Complaint) 5- WA Message (Complaint) 5- WA Message (Complaint)
OFF 9 AM - 5 PM 9 AM - 5 PM 9 AM - 5 PM 9 AM - 5 PM 9 AM - 5 PM OFF

1- Making Daily Reports 1- Making Daily Reports 1- Making Daily Reports 1- Making Daily Reports 1- Making Daily Reports
3 Shahad | 2659 2-
Late order tracking >60 mins
2-
Late order tracking >60 mins
2-
Late order tracking >60 mins
2-
Late order tracking >60 mins
2-
Late order tracking >60 mins
3- 3- 3- 3- 3-
4- Avaya Calls 4- Avaya Calls 4- Avaya Calls 4- Avaya Calls 4- Avaya Calls
5- WA Message (Complaint) 5- WA Message (Complaint) 5- WA Message (Complaint) 5- WA Message (Complaint) 5- WA Message (Complaint)
OFF 11 AM - 5 PM 11 AM - 5 PM 11 AM - 5 PM 11 AM - 5 PM 11 AM - 5 PM OFF

4 Asma'a | 0000 1- Contact Lapsed Customer 1- Contact Lapsed Customer 1- Contact Lapsed Customer 1- Contact Lapsed Customer 1- Contact Lapsed Customer
2- 2- 2- 2- 2-
3- FollowUp Delivery Orders 3- FollowUp Delivery Orders 3- FollowUp Delivery Orders 3- FollowUp Delivery Orders 3- FollowUp Delivery Orders
SSV 12 PM - 8 PM SSV 12 PM - 8 PM SSV 12 PM - 8 PM SSV 12 PM - 8 PM OFF OFF SSV 12 PM - 8 PM

1- FollowUp Issueing Coupouns 1- 1- 1- 1- FollowUp Issueing Coupouns

5 Ahmed | 621 2- FollowUp Work Flow 2- 2- 2- 2- FollowUp Work Flow
3- Yiji App & Portal 3- Yiji App & Portal 3- Yiji App & Portal 3- Yiji App & Portal 3- Yiji App & Portal
4- 4- 4- 4- 4-
5- 5- 5- 5- 5-
7 PM - 3 AM 7 PM - 3 AM 7 PM - 3 AM 7 PM - 3 AM 7 PM - 3 AM
SL OFF OFF SL SL SL SL
(Shift Closing) (Shift Closing) (Shift Closing) (Shift Closing) (Shift Closing)
1- Avaya Calls 1- Avaya Calls 1- Avaya Calls 1- Avaya Calls 1- Avaya Calls
6 Mohammed | 1256 2- FollowUp Delivery Orders 2- FollowUp Delivery Orders 2- FollowUp Delivery Orders 2- FollowUp Delivery Orders 2- FollowUp Delivery Orders
3- Social Media 3- Social Media 3- Social Media 3- Social Media 3- Social Media
4- Perform EOD 4- Perform EOD 4- Perform EOD 4- Perform EOD 4- Perform EOD
5- WA Message (Complaint) 5- WA Message (Complaint) 5- WA Message (Complaint) 5- WA Message (Complaint) 5- WA Message (Complaint)
9 AM - 5 PM 9 AM - 5 PM
SL SL 5 PM - 1 AM SL 5 PM - 1 AM SL 5 PM - 1 AM OFF OFF SL
(Shift Opening) (Shift Opening)
1- Avaya Calls 1- Avaya Calls 1- Avaya Calls 1- Avaya Calls 1- Avaya Calls
7 Waleed | 1182 2- Making Daily Reports 2- FollowUp Delivery Orders 2- FollowUp Delivery Orders 2- FollowUp Delivery Orders 2- Making Daily Reports
3- Social Media 3- Social Media 3- Social Media 3- Social Media 3- Social Media
4- Blacklist N.S Customers 4- 4- 4- 4- Blacklist N.S Customers
Late order tracking >60 mins Late order tracking >60 mins
5- WA Message (Complaint) 5- 5- 5- WA Message (Complaint) 5- WA Message (Complaint)
7 PM - 3 AM 7 PM - 3 AM
6 PM - 2 AM OFF OFF Annual Vacation Annual Vacation
(Shift Closing) (Shift Closing)
1- Avaya Calls 1- Avaya Calls 1- Avaya Calls Until: 18-11-2023
8 Shaker | 2646 2- FollowUp Delivery Orders 2- FollowUp Delivery Orders 2- FollowUp Delivery Orders
3- Social Media 3- Social Media 3- Social Media Return at: (19/Nov/2023)
4- 4- Perform EOD 4- Perform EOD
5- WA Message (Complaint) 5- WA Message (Complaint) 5- WA Message (Complaint)
OFF OFF 6 PM - 2 AM 6 PM - 2 AM 5 PM - 1 AM 5 PM - 1 AM 5 PM - 1 AM

1- Avaya Calls 1- Avaya Calls 1- Avaya Calls 1- Avaya Calls 1- Avaya Calls
9 Abdulaziz | 2645 2- 2- 2- 2- 2-
3- FollowUp Delivery Orders 3- FollowUp Delivery Orders 3- FollowUp Delivery Orders 3- FollowUp Delivery Orders 3- FollowUp Delivery Orders
4- Social Media 4- Social Media 4- Social Media 4- Social Media 4- Social Media
5- WA Message (Complaint) 5- WA Message (Complaint) 5- WA Message (Complaint) 5- WA Message (Complaint) 5- WA Message (Complaint)

5 PM - 1 AM OFF OFF 6 PM - 2 AM 6 PM - 2 AM 6 PM - 2 AM 6 PM - 2 AM

1- Avaya Calls 1- Avaya Calls 1- Avaya Calls 1- Avaya Calls 1- Avaya Calls
10 Abdulrahman | 2731 2- FollowUp Delivery Orders 2- FollowUp Delivery Orders 2- FollowUp Delivery Orders 2- FollowUp Delivery Orders 2- FollowUp Delivery Orders
3- 3- 3- 3- 3-
Late order tracking >60 mins Late order tracking >60 mins Late order tracking >60 mins Late order tracking >60 mins Late order tracking >60 mins
4- 4- 4- 4- 4-
5- WA Message (Complaint) 5- WA Message (Complaint) 5- WA Message (Complaint) 5- WA Message (Complaint) 5- WA Message (Complaint)
1 PM - 9 PM 6 PM - 2 AM OFF OFF 1 PM - 9 PM 5 PM - 1 AM 1 PM - 9 PM

1- Avaya Calls 1- Avaya Calls 1- Avaya Calls 1- Avaya Calls 1- Avaya Calls
11 Yaqoub | 1255 2- FollowUp Delivery Orders 2- FollowUp Delivery Orders 2- FollowUp Delivery Orders 2- 2- FollowUp Delivery Orders
3- 3- 3- 3- FollowUp Delivery Orders 3-
Late order tracking >60 mins
4- 4- 4- 4- Social Media 4-
Late order tracking >60 mins Late order tracking >60 mins Late order tracking >60 mins
5- 5- WA Message (Complaint) 5- 5- WA Message (Complaint) 5-