BUSINESS CORRESPONDENCE

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clav REQUEST LETTERS
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Inquires

Orders

clav SOCIAL BUSINESS LETTERS

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Congratulations

1 Condolence

2 Appreciation

3 Invitations

4 Announcements

clav SALES AND PUBLIC RELATIONS LETTERS

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5 Sales

6 Direct Mail Sales

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7 Retail Sales

8 Sales Promotion

9 Public Relations

clav NEWS RELEASES

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10

clav COMPLAINTS, CLAIMS AND ADJUSTMENTS

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Complaints

Claims

Adjustments

11 Granting an
Adjustment
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12 Offering a Compromise
Adjustment

13 Refusing an
Adjustment

clav CREDIT AND COLLECTION LETTERS

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14 Credit

15 Applications

16 Credit inquiries

17 Credit responses

18 Credit-Granting

19 Credit-Refusing
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Collection

clav IN-HOUSE CORRESPONDENCE

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20 Interoffice Memorandum

21 Minutes

clav BUSINESS REPORTS AND PROPOSALS

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22 Reports

23 Informal Reports

24 Formal Reports

25 Proposals

clav EMPLOYMENT CORRESPONDENCE

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26 The Resume

27 Letters of application

28 Follow-Up Letters

29 Letter of
Reference

30 Letter of
Recommendation

31 Declining a Job Offer

32 Rejecting a Job Applicant

33 Letters of Resignation

34 Letters of Introduction

clav REPLIES LETTERS

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35 Acknowledgments

36 Follow-Ups

Confirmations

Remittances

Order
Acknowledgments

37 Stopgap

38 Inquiry replies

Referrals

Refusals