S.B.

Patil Public School, Ravet

Question Bank (A.Y. 2023-24)
EVALUATION - III
Grade: IX Sub: 402- Information Technology
Portion: Part A – Unit I- Communication Skill-I
Unit II- Self Management Skills-I,
Unit-IV- Entrepreneurial Skills-I

Part B – Unit-I-Introduction of IT and ITes Industry

Unit II: Data Entry and Keyboarding Skills
Unit-III Digital Documentation
Unit- IV Electronic Spreadsheet

Paper Pattern as follows:

All questions of a particular section must be attempted in the correct order.
Section A (Objective)
MCQ/ True/False
Section B (Subjective)
Answer in one sentence.
Answer in two or three sentences.
Competency based questions

Note: Kindly refer Eva-II question bank for remaining units.

UNIT-IV Entrepreneurship Skills

1. Multiple choice questions Read the questions carefully and circle the letter (a), (b), (c) or (d) that best answers
thequestion.
i. Business is a (an) activity.
(a) social (b) economic (c) hazardous (d) selling
ii. What is the aim of entrepreneurship?
(a) Earn a profit (b) Solve customers’ need innovatively
(c) Both of the above (d) None of the above
2. State whether the person engaged in the activity mentioned below is an Entrepreneur or an Employee
(a) Rahul starts a shop to sell Chaat and special Paani Puri. He is an
(b) Shahid becomes the manager of a dealership selling food products. He is an
(c) Ritu leaves the company she worked for and starts catering food for marriage programmes. She is an___.
3. State the type of business—product, service or hybrid
1. Arun bakery, which makes and sells bread to people.
2. Ram’s repair shop, which repairs motorcycle.
3. Hari’s hair-salon where he cuts hair for women and men and also sells famous brand of cosmetics,

4. Write P- Product, S- Service and H- Hybrid for the following businesses.

(a) Ice-cream seller:
(b) Restaurant/Cafeteria Owner:
(c) Car-driving School owner: Match the following:
Column A Column B
1. Business idea A. Arun goes to the bank to get loan for the shop. [2]
2. Get money B. Arun and Shyam are thinking about selling tea in front of their school. [1]
3. Customer needs C. Arun and Shyam decide to sell tea along with free biscuits. [4]
4. Attract customers D. Shyam takes his tea samples to customers to understand their taste preferences.
[3]
Short answer question:
i. What is entrepreneurship and who is an entrepreneur?
The process of developing a business plan, launching and running a business using innovation to meet
customer needs and to make a profit is entrepreneurship.
An entrepreneur is a person who is self-employed, is willing to take a calculated risk and brings in a new idea
to start a business.
ii. What role does Entrepreneurship play?
• Economic Development— Money in Circulation - As entrepreneurs create value by making
availablebetter and cheaper products and services for customers, the economy grows. As
entrepreneurs grow their business, investors put money into their businesses and expect good
returns. As more and moreentrepreneurs create business opportunities, the economy grows.
• Social Development—Creation of Jobs - A business started by an entrepreneur is usually a very
smallbusiness in the beginning. If it becomes successful and grows, the entrepreneur expands the
business.As the business grows, it needs more work to be done and so creates more jobs. Good
quality jobs lead to more people earning money and having a good life.
• Improved Standard of Living— More things available to live a comfortable life When
entrepreneurs sell products like a tractor, a mobile phone or a mobile service, it helps people live a
more comfortablelife.
• Optimal Use of Resources - There are various natural resources present around us renewable
andnon-renewable. Entrepreneurs keep working to find the most optimal ways of using the resources
to reduce costs and increase their profits.
• More Benefits at Lower Prices Products and Services at Competitive Prices As entrepreneurs
compete in the market, prices of products come down. For example, a phone which used to cost
atleast Rs. 20,000 when phones were first launched can now be bought even for Rs 4,000
iii. Identify qualities of the following entrepreneurs. Also write why you think this person has this quality or the
qualities.
(a) Anil wanted to do something very different and something no one has thought of before. He
decidedto start a special travel services for old people/ senior citizens. - Creativity& Innovation
(b) Rakesh loves playing outdoors. He used to spend his evenings with his friends , playing games. But,
he had seen that many of his friends didn’t like playing outdoors because they didn’t feel safe. He decided
to open a playground for children of all ages, with proper security. He found an unused playground, got
permission to use it and asked his friends to help him clean it. He hired a security guard for the playground.
He charged a small fee for people who wanted to play. Both parents and children liked his idea, and started
playing there regularly. His business helped children who would not play outdoor before. - Open to new
ideas
(c) Radhika was a cook in a small restaurant in her area. She made enough money to support her husband
and children. She decided to start her own food stall to sell Punjabi food. She would make special parathas.
A few days after starting her business, the police came and told her that she was not allowed to run her
stall in the area. Radhika did not give up. She started a Tiffin service through which she would deliver
fresh food to people. Confidence, Never Giving Up and Perseverance

iv. What are the distinguishing characteristics of an Entrepreneur?

Characteristics of Entrepreneurship
1. Ability to take up risks
2. Believe in hard work and discipline
3. Adaptable and flexible to achieve the goals of enhancing quality and customer satisfaction
4. Knowledge of the product and services and their need or demand in the market
5. Financial literacy and money management skills
6. Effective planning and execution
v. What are the Benefits of entrepreneurship?
The various benefits include the
following:
• Do what you are interested in: Entrepreneurship allows you to start and do something you like
usingyour hobbies and skills.
• Work for yourself, and not for others: As an entrepreneur, you can work for yourself and not for
someone else. You can decide the kind of work you like to do and how you want to do it.
• Make profits for yourself: As an entrepreneur, you can decide how much money you want to earn
andhow you want to earn it.
• More risk, more profit: Even though there are risks in entrepreneurship, it allows you to decide how
much risk you want to take. Usually, the larger the risk, the bigger could be the profit!

vi. Name any one factor that is common to both entrepreneurship and wage employment on contract
basis.Always person makes a money.

vii. What are the 3 types of business activities? Explain with

examples.There are three types of business activities:
• Product business • Service business • Hybrid business

a. Product business A business where a seller and buyer exchange an item, which can be seen and
touched,is called a product based business.
For example, a Sports Shop
There are two types of product-based businesses
Manufacturing businesses These are the businesses that make a product and sell it.
Trade businesses These businesses buy and sell a product. They also transport the product from
thefactory to warehouses and then finally to shops near the customers.
b. Service business A business where a seller helps the buyer to finish some work.
For example, a cricket coaching center.
c. Hybrid business A hybrid is the one where the business is doing both selling product and selling
services.For example, Rahul starting a sports academy for coaching and selling sports equipment.
We also see this in restaurants where the food itself is the product sold and the catering is the service
provided.

viii. What is the meaning of manufacturing and trading based business?

Manufacturing businesses These are the businesses that make a product and sell it.
Trade businesses (Merchandising) These businesses buy and sell a product. They also transport the
product from the factory to warehouses and then finally to shops near the customers.
ix. What are the key differences between product- and service-based businesses?

x. Write the four steps of entrepreneurship development. Give

oneexample
Based on size:
Micro Enterprise: A micro enterprise is a business enterprise where the investment in plant and machinery
orequipment is not more than INR 1 crore and turnover does not exceed INR 5 crores.
Small Enterprise: A small enterprise is a business enterprise where the investment in plant and machinery
orequipment is not more than INR 10 crore and turnover does not exceed INR 50 crores.
Medium enterprise: A medium enterprise is a business enterprise where the investment in plant and machinery or
equipment is not more than INR 50 crore and turnover does not exceed INR 250 crores.
Based on legal form:
Sole proprietorship: In a sole proprietorship, the ownership and control of the business is with one single person, and
the liability of the owner is not separate from the entity.
One Person Company: A One Person company also has only one person as a member, who acts in the capacity of
both, a shareholder and a director, but an OPC is legally separate from its owners. There is no threat on the
owner’s personal property in case of unmet liabilities.
Partnership: Partnership is a legal form, where at least two people, or more start a business as co-founders or co-
owners and divide the share as per agreement. The partners are personally liable for an unlimited amount of
liabilities.
Limited Liability Partnership: In a Limited Liability Partnership, there are two or more partners. In this, no one single
partner or owner is individually responsible for any other partner’s or member’s negligence or misconduct or
liability.
Company: A company is defined as a legal entity formed to get engaged in business, by a group of individuals.
Usually, these individuals have limited liability, and the capital in units of equal value of a company are called
‘shares’. Company can be public or private.
Based on sector:
Primary sector: This sector includes businesses that involve extraction, retrieval, harvest and production of raw
materials using natural products from the earth. For example, some raw materials include coal, wood, grains,
iron, corn etc. Thus, some primary sectors include mining, agriculture, fishing, horticulture etc.
Secondary sector: The main activity of businesses in this sector is transformation of raw materials into finished goods.
It takes products from primary sector and organizes all factors of production to make utility as well as luxury
products.
Tertiary sector: This sector is defined by provision of services to businesses and customers. It is completely based
ona service and there is no production of goods involved.
 SUBJECT SKILL

Unit-I-Introduction of IT and ITes Industry

1. What do you understand by the term IT and ITeS?
Ans. Information Technology means to create, manage, store and exchange of data via various methods.
To transfer, create and store data we need many technologies such as computer software and hardware, etc.
These technologies help us to manage the data in a significant way.
Information Technology can be seen in every industry. This technology regulates the functioning of the
industries smoothly. Those industries which enable Information Technology to provide quality services is called
Information Technology Enabled Services (ITes). Some industries also use web-enabled services or Remote
services to improve the efficiency of their work.
2. What are the pros and cons of using ICT?
Ans- Pros of Using ICT are:
• Easy and quick communication
• Anywhere anytime easy access to information
• Improved housing and lifestyle
• Increased the productivity and efficiency of every industry in the world.
• Convenience in travelling and education
• Encourages innovation and creativity
• Creation of new jobs -ICT has created new and interesting jobs.
Cons of using technology are:
• Privacy: Your information on phone or emails can be hacked,
• Cybercrime: Crimes like cyber bullying, phishing, identity theft, cyberstalking etc.
• Reliability of Information – Any information on internet is not reliable.
• Computer viruses, worms, Trojans, malware, spam can cause chaos and disrupt our daily live.
3. What precautions are required to ensure that ICT use is safe?
Ans. Precautions required to use safe ICT are:
1. Install protective software.
2. Choose strong passwords.
3. Back up on a regular basis.
4. Control access to your machine.
5. Use email and the internet safely.
6. Protect sensitive data.
7. Make Online Purchases from Secure Sites.
8. Be Careful What You Post.
9. Be Careful Who You Meet Online.
10. Be Careful What You Download.
4. What are the four main sub-sectors in the IT-BPM industry?
Four main sub sectors are:
1. IT Services
2. Business Process Management
3. Software Products
4. Engineering Research and Development
5. Give examples of use of IT in everyday life.
Ans. The use of IT in our daily life includes listening to music, watching movies, playing games, doing office work,
chatting and sending messages, managing daily planner, reading books, paying utility bills, booking ticket to
travel, bank operations, etc.
6. How is IT used in libraries?
Ans- Nowadays many libraries are computerised. Each book has a barcode associated with it. This makes it easier
for the library to keep a track of books and the availability of a specific book. Computer software is used to issue
and return the book. Each book in the library has a magnetic strip attached to it
that is deactivated before the book can be borrowed.
7. What are the various processes of education where IT is used?
Ans. IT is very helpful in education. Online lectures, study material and tests help students learn a lot while sitting at
home.
8. Which software are used in digital communication?
Ans. Network and Internet are used for digital communication.
9. For what purpose is IT used in business?
Ans-a) Computers are used in business organisations for payroll calculation, budgeting, sales analysis, financial
forecasting, managing and maintaining stocks.
b) A lot of business transactions happen through Internet called e-commerce.
c) IT helps in marketing, customer visit, product browsing, tax and shopping, receipt and process order, Online
banking, ticket booking etc.
10. Which are the prominent areas where IT is used in science and engineering?
Ans. IT is used in research and development.
11. List the various uses of IT in a banking system.
Ans- Every activity of a bank is now online, like:
• The customer’s data and transactions are recorded by computers.
• Recurring deposits, Fixed deposits, money transfer from one account to another (NEFT, RTGS), online
transactions are done using Internet.
• Capital market transactions, financial analysis and related services are available in online platforms.
• ATM is used for cash deposits and withdrawal.
12. Which are the different areas of healthcare where IT is used? And how?
Ans. ICT is used in the health sector in numerous ways.
• Hospital Management System is used to maintain and manage patients’ records as well as various
activities pertaining to hospital administration.
 • The computerized machines are used for ECG, EEG, Ultrasound and CT Scan.
• The variety of measuring instruments and surgical equipment are used to monitor patients’ conditions
during complex surgery.
• Expert system is used for diagnosis.
• Health care manufacturing companies use computers to aid the production of diagnostic tools
and instruments.
• Computers are an integral part of laboratories and dispensaries.
• They are used in scanning and diagnosing different diseases.
13. List any 5 websites of the Indian government which provide IT enabled services to the people.
Q14- Difference between IT and ITeS.
Ans-
• IT stands for Information Technology.
• ITES is for information technology enabled services.
• IT is the study of the design, management, development, implementation, and support of computer-based
information systems, typically about computer hardware and application software.
• ITES is part of IT. ITES Self means IT with enabled services. ITES is the study of outsourced service which has
arisen due to involvement in various fields of IT such as banking and finance, BPO, call centres, etc.
Q15- What is BPO?
Ans- BPO is business process outsourcing, which technically means giving your backend processes to another
company (vendor) to perform on their behalf.
Q16- What is the purpose of BPO?
Ans- The primary goal is to cut costs, free up time, and focus on core aspects of the business.
Q17- How BPO speeds up the business process? Explain.
Ans- One of the biggest advantages of BPOs is that they increase the speed of the business processes outsourced
to them. They have a very good response time and the clients can focus on the core activities. This
fragmentation of activities speeds up the whole process and is very important in cases like customer service.
Q18- How BPM is helpful to an organisation?
Ans- In the short term, BPM helps organizations decrease costs and increase efficiency. This can mean more
revenue and growth for companies, as well as increased speed, organization, and efficiency for government
agencies. In the long run, BPM helps create competitive advantage by improving organizational agility.
Q19- What is the use of IT in communication?
Ans- Information and Communication Technologies (ICTs) is a broader term for Information Technology (IT), which
refers to all communication technologies, including the internet, wireless networks, cell phones, computers,
software, middleware, video-conferencing, social networking, and other media applications and services.
Q20- What is the purpose of ITes?
Ans.
• Increases company’s flexibility.
• Regulates the functioning of the industries smoothly.
• Content management.
 Unit II: Data Entry and Keyboarding Skills
A. MCQ
1. Which of the following is not a key for punctuation marks?
(a) comma (,) (b) period (.) (c) semicolon (;) (d) equal sign (=)
2. Which of the following is not an arrow key?
(a) top (^) (b) down (↓) (c) right (→) (d) left (←
3. Which of the following operation is not performed by a mouse?
(a) Left Click (b) Right Click (c) Middle Click (d) Double Click
4. In the Rapid typing tutor, which of the following is not true?
(a) Green letters denote right inputs.
(b) Yellow letters stand for right inputs in extra time.
(c) Red letters denote wrong inputs within time.
(d) Orange letters indicate wrong inputs with in time.
5. The lesson control panel can be used for .
(a) animation (b) enable or disable sounds (c) plain (d) background
B. Fill in the blanks
1. A touch typist knows the location on the keyboard through muscle memory.
2. The typing speed is measured in words per minute or characters per minute.
3. Alphabets (A–Z) and numbers (0–9) are known as Alphanumeric keys.
4. Del key deletes the character at the Right cursor position.
5. A standard keyboard has F1 to F12_Function keys.
6. Numeric keypad is used to enter _numeric data.
7. Page Up key is used to shift the _Cursor one page up.
8. Pressing the End key moves the cursor to the last character of the line.
9. On numeric keypad ‘0’ is to be pressed by the Right-hand thumb.
10. The numeric keypad has 4 columns and 5 rows.
C. State whether the statements given below are True or False.
1. The Alt key is always used with the other key. - True
2. There are 5 arrow keys on the keyboard.- False
3. The Backspace key is used to delete the character on the right to the cursor.- False
4. Caps lock key is a toggle key.- True
5. The control key is used in conjunction with other keys.- True
6. Enter key is also known as Return key.- True
7. The function keys have different meaning in different software.- True
8. The keys ‘F’ and ‘J’ are known as guide keys.- True
9. There are two Caps Lock keys on the keyboard.- False
10. The mouse has two scroll buttons. - False
11. PageDown key is used to move the cursor on next page.- True
12. Pressing the Home Key, moves the cursor to the first character in the document. -True
13. On a numeric keypad, the number 8 is the guide key.- False
14. In Rapid typing tutor, the right input entered is denoted by yellow color. -False
15. In Rapid typing tutor, the right input entered in exceeding time frame is denoted by Red colour. – False

D. Short answer questions (50 words)

1. Discuss the various types of keys available on a computer keyboard.
Ans. A computer keyboard contains the following types of keys:
• Alphanumeric keys: All of the alphabet (A-Z) and numbers (0-9) on the keyboard.
• Punctuation keys: All of the keys associated with punctuation, such as the comma (,),
period (.), semicolon (;), brackets ([]), and parenthesis ({ }) and so on.
• Alt key: Short for Alternate, this key is like a second control key.
• Arrow keys: There are four arrow keys to move the cursor (or insertion point) up (↑),
down (↓), right (→), or left (←).
• Shift or Alt keys: To move the cursor in more than one position at a time.
• Backspace key: Deletes the character just to the left of the cursor (or insertion point)
and moves the cursor to that position.
• Caps Lock key: It is a toggle key.
• Ctrl key: The control key is used in conjunction with other keys to produce control
characters.
• Delete key: The Del key deletes the character at the current cursor position, or the
selected object, but does not move the cursor.
• Enter key or Return key: It is used to enter commands or to move the cursor to the
beginning of the next line.
• Esc key: The Escape key is used to send special codes to devices and to exit (or escape)
from programs and tasks.
• Function keys: Special keys labelled F1 to F12.
2. Differentiate between Home Keys and Guide Keys.
Ans2: Home Keys: Alphabets ASDF are home keys for the left hand and; (semi-colon) LKJ for the right hand.
The fingers are trained to make the correct movement to other keys and each finger returns immediately to its
respective home key .
Guide Keys: On a computer keyboard, keys ‘F’ and ‘J’ are called guide keys for left and right hand,
respectively. Both contain a small raised tangible mark with the help of which the touch typist can place the
fingers correctly on the home keys.

3. Explain the role of typing ergonomics.

Ans. Typing ergonomics provides the logistic support for efficient and effective typewriting.
They are important to attain and maintain accuracy and speed.

Ques 4. Why the use of various typing software is common now-a-days?

Ans4: Uses of typing software:
• There are many software available which are free of cost and are customised to learn typing
efficiently and effectively.
• It is designed to learn typing skills on the computer.
• Learning to type is fun with the typing game included with various typing

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