RHB Pop-over Survey

Survey Flow
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Branch: New Branch
If
If Current_Page_URL Contains products-services
Or Current_Page_URL Contains latest-promotions
Block: Product & Services Page/Latest Promotions (4 Questions)
Branch: New Branch
If
If Current_Page_URL Contains DigitalServices
Standard: Digital Services Page (9 Questions)
Branch: New Branch
If
If Current_Page_URL Contains cards/credit-cards/overview
Standard: Credit Card Page (5 Questions)
Branch: New Branch
If
If Current_Page_URL Contains account-finder
Standard: Deposit Page (5 Questions)
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 Product_Promotions_Feedback =
${q://QID6/ChoiceTextEntryValue}${q://QID7/ChoiceTextEntryValue}${q://QID8/
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Start of Block: Product & Services Page/Latest Promotions
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Q1 Based on your recent browsing experience, how easy or difficult was it for you to look for the
product information you need on the RHB Corporate Website?
o Extremely difficult (10)
o Somewhat difficult (11)
o Neither easy nor difficult (12)
o Somewhat easy (13)
o Extremely easy (14)
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Display This Question:
If Q1 = 10
Or Q1 = 11
Q2 Please describe your difficulties to help us improve
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Display This Question:
If Q1 = 12
Q3 Please share your experience to help us improve
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Display This Question:
If Q1 = 13
Or Q1 = 14
Q4 Please tell us which part you enjoy the most
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End of Block: Product & Services Page/Latest Promotions
Start of Block: Digital Services Page
Q5: Are you an RHB Customer?
o Yes (1)
o No (2)
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Display This Question:
If Q5: = 1
Q6: Have you tried using the RHB Mobile Banking App?
o Yes (1)
o No (2)
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Display This Question:
If Q6: = 1
Q7 Please rate your recent experience of using the RHB Mobile Banking App
o Extremely dissatisfied (9)
o Somewhat dissatisfied (10)
o Neither satisfied nor dissatisfied (11)
o Somewhat satisfied (12)
o Extremely satisfied (13)
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Display This Question:
If Q7 = 9
Or Q7 = 10
Q8 Please share your experience to help us improve
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Display This Question:
If Q6: = 2
Q9 Please tell us why you’re not using RHB Mobile Banking App
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Display This Question:
If Q5: = 2
Q20 Based on your recent browsing experience, how easy or difficult was it for you to look for
the product information you need on the RHB Corporate Website?
o Extremely difficult (1)
o Somewhat difficult (2)
o Neither easy nor difficult (3)
o Somewhat easy (4)
o Extremely easy (5)
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Display This Question:
If Q20 = 1
Or Q20 = 2
Q21 Please describe your difficulties to help us improve
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Display This Question:
If Q20 = 3
Q22 Please share your experience to help us improve
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Display This Question:
If Q20 = 4
Or Q20 = 5
Q23 Please tell us which part you enjoy the most
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End of Block: Digital Services Page
Start of Block: Credit Card Page
Q10 What is the purpose of you visiting RHB Corporate Website today?
▢ To apply for a credit card (1)
▢ To find out about RHB credit card benefit (2)
▢ To check out RHB credit card usage promotion (3)
▢⊗ Others, please specify: (4)
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Q11 Are you able to complete the task as per expectations today?
o Yes (1)
o No (2)
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Display This Question:
If Q11 = 1
Q12 Please rate us from 0 – 10 if you will recommend RHB products to your friends and family?
o 0 (0)
o 1 (1)
o 2 (2)
o 3 (3)
o 4 (4)
o 5 (5)
o 6 (6)
o 7 (7)
o 8 (8)
o 9 (9)
o 10 (10)
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Display This Question:
If Q11 = 2
Q13 Please share your experience to help us improve
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Display This Question:
 If If Please rate us from 0 – 10 if you will recommend RHB products to your friends and family? Is
Detractor Is True
Q18 Please tell us how did we fall short of your expectation
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End of Block: Credit Card Page
Start of Block: Deposit Page
Q14 What is the purpose of you visiting RHB Corporate Website today?
▢ To apply for a savings/current account (1)
▢ To find out about benefits of RHB savings/current account (2)
▢ To check out RHB fixed deposit promotion (3)
▢ Others, please specify: (4)
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Q15 Are you able to complete the task as per expectations today?
o Yes (1)
o No (2)
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Display This Question:
If Q15 = 1
Q16 Please rate us from 0 – 10 if you will recommend RHB products to your friends and family
o 0 (0)
o 1 (1)
o 2 (2)
o 3 (3)
o 4 (4)
o 5 (5)
o 6 (6)
o 7 (7)
o 8 (8)
o 9 (9)
o 10 (10)
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Display This Question:
If Q15 = 2
Q17 Please share your experience to help us improve
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Display This Question:
 If If Please rate us from 0 – 10 if you will recommend RHB products to your friends and family Is
Detractor Is True
Q19 Please tell us how did we fall short of your expectation
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End of Block: Deposit Page
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