CORRECTIVE & PREVENTIVE ACTION

REQUIREMENT

QP-02

Corrective & Preventive Action Requirements

Prepared by Approved by
DMR MR
SIG. SIG.

Remarks:

 Use this document only, if it is stamped with the Red One (Controlled Copy
Stamp).
 No part of this procedure may be reproduced in any form by print, photocopy,
microfilm or any other means wholly or partially, or disclosed to any person
outside SITE TECHNOLOGY LTD. CO. without a written permission.
 This Document is authorized by the CAO/ MR, and any change thereof can
only be made with his approval.

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1.0 PURPOSE:

This procedure provides a system and instructions, and assigns responsibilities, for
facilitating continual improvement of the quality & Health & Safety management system.
Also, describes the system for control of actions designed to rectify, prevent or eliminate
situations, processes, activities, sources or materials that are unacceptable to the Quality
Health & Safety Management System, and to control the nonconforming products.

2.0 SCOPE:

 All preventive and corrective actions that can be applied to any process, service
or administrative oriented, quality management system, customer complaints,
views of interested parties, or audit results are subject to this procedure.
 All non conforming products / services related to SITE TECHNOLOGY LTD. CO.
Activities & Services Provided.
 Noting that:

 Corrective action:
- Means actions taken by the organization to eliminate the cause of non-
conformities in order to prevent recurrence.

 Preventive Action:

- Means actions taken by the organization to eliminate the cause of potential non-
conformities in order to prevent their occurrence.

 Continual Improvement:
- The overall actions, activities and practices conducted to increase the overall
effectiveness of the quality management & Health & Safety system, through the
use of the quality Health & Safety policy, quality objectives and audit results and
analysis of data.

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3.0 RESPONSIBILITIES:

3.1 It is the responsibility of the Management Representative for overseeing the

full operation and maintenance of this procedure.

4.0 PROCEDURE:
4.1 General:

4.1.1 SITE TECHNOLOGY LTD. CO. deploys continual improvement philosophy

throughout the entire organization. The quality system itself is designed to
incorporate all elements necessary to identify opportunities for
improvement and to implement improvement projects.
4.1. 2 Everyone in the organization is encouraged to come forward with any ideas
for improving activities, processes, systems, productivity and/or the working
environment through the submission of his idea in writing to the
management representative.

4.2 Identification of Improvement Opportunities:

4.2.1 Opportunities for improvement are identified from such sources as:

4.2.1.1 Customer satisfaction, dissatisfaction and other customer

perception,
4.2.1.2 Feedback from employees, suppliers and their interested parties, &
4.2.1.3 Internal and/or external audits of the quality management system.

4.2.2 Opportunities for improvement of activities and systems are identified on two
levels:

4.2.2.1Continuously based on daily feedback from the Clients sites & head
office and their other related activities.
4.2.2.2 Periodically, by the management review, based on analysis of
longer-term data and trends.
4.2.3 Opportunities for improvement of mainly project related activities
and work progress and overall performance are identified mainly by
project in-charge as well as the site team feed back from the related
clients.

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 4.3 Preventive Actions:

4.3.1 Preventive actions are implemented where there is an increased risk for
potential nonconformity. The need for a preventive action is identified on the
basis of information regarding capability and performance of processes and
work activities, service non conformity rates, customer’s feedback, Customer
complaints and effectiveness of the quality management system.

4.3.2 On notification of a potential problem then the Management Representative

MR shall issue a preventive action investigation using the Corrective /
Preventive action request (QP-02f1) and investigate the situation
comprehensively.

4.4 Corrective Actions:

4.4.1 Corrective actions may be requested in the following cases:

4.4.1.1 Identification of process/service non-conformity, including

remarks and improvement points raised by the client and/or his
representative or any other interested party,
4.4.1.2 Problem with a process or work activity/task,
4.4.1.3 A non-conformity identified during a customer / consultant
or third party audit,
4.4.1.4 Customer complaints,
4.4.1.5 Identification of any other activity or condition that does not
conform with pre-specified agreements with the customer/client,
documented quality Health Safety system or requirements of the ISO
9001:2015 and ISO 18001:2007 standard.

4.4.2 The Corrective preventive action request (CAR) (QP-02f1) contains a

schedule for the completion date of the corrective action. On completion of
the corrective action, the management representative shall verify that the
required action has been successfully implemented. Accordingly, on or
immediately after the due date for implementation of a Corrective, the
management representative shall follow up with an inquiry or an audit to
determine if the corrective action has been implemented and if it is effective.
When there is objective evidence that the corrective action is effective, the
Corrective preventive action request (CAR) (QP-02f1) can be closed out. If
more work is needed to fully implement the action, a new follow up date is
agreed upon.

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 4.4.3 On completion of the corrective action the management representative shall
close out the Corrective preventive action request (CAR) (QP-02f1), give it a
unique registration number, enter it in the Corrective Action Request (CAR)
Register (QP-06f2) and file it for reference.

4.4.4 The management representative shall continuously monitor the operation of

the corrective action system to ensure that actions are effectively
implemented. All forms of Corrective preventive action request (CAR) (QP-
02f1) shall be subject to periodic review by the management representative
to detect any repeating situations or identify areas where corrective actions
may be concentrated.

Retention
Record Code Holder/Place
Period
Corrective/
Preventive Action QP-02f1 Three Years Management
Request Representative
Corrective Actions (MR)
QP-02f2 One Year
Register
Incident & Accident Management
QP-02F3 One Year
Log Representative

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