Weekly News

August 16 23 Ryan Yeomans

Avoiding Conflict with Customers How to deal with upset

When trying to avoid conflict with a customer make
sure you are trying your best to cooperate with the
customer and, make a compromise with them let
them know you will work it out. When you use a
compromise as a conflict resolution strategy neither
party “wins” or gets everything that they want.
However, it does often result in long-term conflict
resolution. Even if you didn’t do anything wrong,
apologize for the inconvenience and frustration the
customer is experiencing. Listen to the customer
without interrupting to make sure you understand
their whole side. A positive attitude can help to de-
escalate angry customers. No matter how frustrated
a customer, it’s more difficult to communicate in an
angry or disrespectful manner with an agent who is
caring, empathetic, and optimistic that they can
solve the problem. Also ensure that the customer
knows that you appreciate their business and that
they took the time to make you aware of a problem.
It’s common for multiple customers to experience
the same problem, so knowing that the issue exists
gives you an opportunity to proactively resolve it
for other customers.
customer
Your instincts may tell you to get defensive,
especially when you know the customer is wrong.
But remember, you’re there for customer support.
You need to help them resolve their issues and
diffuse tensions. They want to be heard. If you’re
their first interaction, give them the floor and
actively listen to what they have to say. the reason
your customer is angry can change throughout their
interaction with you and your team. Before
addressing your customer’s request, you must
understand their motivation.
Dressing professionally
Dressing professionally in the workplace is
important to look and feel business ready. In this
work environment you are required to wear a long
sleeve button down shirt, a tie, khakis or slacks,
with a matching pair of dress shoes. You are not
required to have a suit jacket, although it is
optional.

Safety in the Workplace

 Always be aware of your surroundings.
 Ensure you have the correct posture for
back and neck protection.
 Make sure you take regular breaks.
(When allowed)
 Always operate machines, tools and other
equipment properly.
 Always ensure emergency exits are clear
and accessible.
 Report hazards to your supervisor.