Professional Documents
Culture Documents
BST Class 12
BST Class 12
1st
Consumer Protection- concept After studying this chapter, Learners
Importance of Consumer Protection will be able to:
Need for Consumer Protection state the importance of consumer
The Consumer Protection Act, 2019 protection;
Who is A Consumer? briefly explain legal framework for
Chapter-11
Consumer Rights consumer protection in India;
2nd, 3rd Consumer Responsibilities 11 describe consumer rights in India;
January Consumer
Ways and Means of Consumer briefly describe the ways and means of
Protection
Protection consumer protection
Redressal Agencies Under The
Consumer Protection Act
Role of Consumer Organisations And
NGOs
Project work,
4th, 5th
Revision & Tests