Scribd Logo
Upload

Welcome to Scribd!

  • 5 views

    Sauce&Spoon Tabletop Menu Rollout

    Uploaded by

    chemenefrega1
    The feedback from customers was positive, with most rating their experience as going well. However, some customers noted there was room for improvement. The project team feedback was mixed - some aspects of the project went well but there were also some technical issues and needs for improvement like with table turn times and order accuracy. Areas identified for improvement included kitchen processes to speed up table turns, making marketing content clearer, and addressing ongoing technical maintenance needs.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content

    You might also like

    Sauce&Spoon Tabletop Menu Rollout

    Uploaded by

    chemenefrega1
    5 views4 pages
    The feedback from customers was positive, with most rating their experience as going well. However, some customers noted there was room for improvement. The project team feedback was mixed - some aspects of the project went well but there were also some technical issues and needs for improvement like with table turn times and order accuracy. Areas identified for improvement included kitchen processes to speed up table turns, making marketing content clearer, and addressing ongoing technical maintenance needs.

    Original Description:

    Copyright

    © © All Rights Reserved

    Available Formats

    XLSX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The feedback from customers was positive, with most rating their experience as going well. However, some customers noted there was room for improvement. The project team feedback was mixed - some aspects of the project went well but there were also some technical issues and needs for improvement like with table turn times and order accuracy. Areas identified for improvement included kitchen processes to speed up table turns, making marketing content clearer, and addressing ongoing technical maintenance needs.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    5 views4 pages

    Sauce&Spoon Tabletop Menu Rollout

    Uploaded by

    chemenefrega1
    The feedback from customers was positive, with most rating their experience as going well. However, some customers noted there was room for improvement. The project team feedback was mixed - some aspects of the project went well but there were also some technical issues and needs for improvement like with table turn times and order accuracy. Areas identified for improvement included kitchen processes to speed up table turns, making marketing content clearer, and addressing ongoing technical maintenance needs.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    of 4

    Feedback From: Type:

    Customers Went well


    Customers Went well
    Customers Went well

    Customers Needs improvement


    Customers Needs improvement
    Customers Needs improvement

    Project team Went well


    Project team Went well
    Project team Went well
    Project team Needs improvement
    Project team Needs improvement
    Project team Needs improvement
    Description:
    Experience rating with the tablet overall on a scale of 1-5
    How well did waiters instruct guests on how to use the tablet?

    How long guests had to wait for a table?


    How easy is it to order directly from the menu on the tablet?
    Did guests sign up for the Birthday Club?

    All the tablets installed and working in both locations


    updates to kitchen operations
    few technical issues during the POS integration process, but address
    table turn time
    still orders that got sent back
    tablet implementation took just a little bit longer than we hoped
    Evidence:
    40% of guests rated their experience as a 4 out of 5
    90% of guests rated waiters instructions as ok or very well (14%/76%)

    54% of guest had to wait 15+ mins to sit


    26% of guest had difficulties ordering from tablet menu
    84% of guests sign up for Birthday Club

    Alex and Gilly feedback


    Larissa feedack
    Seydou feddback

    technical issue that’s affecting ticket accuracy


    here was some vacation time that was unaccounted for
    Actions:

    Improve kitchen processes in order to serve food faster and improve table
    turn

    update the content on the website and the tablets so it’s clearer what the
    program is, what we’re asking, and how people can participate

    routine maintenance

    check for tech issues and have mainteinance


    keep in mind for future rollout

    You might also like