BEFORE

NOW
Quick Start Guide Quick Start Guide

Contacts Contacts

Find someone Find someone

1. Type a name in the search box. 1. Type a name in the search bar.

Add a contact
Once you find a person, add them to
Add a contact your contact list for quick access.
1. Right-click the name in the search results.
1. Click the three dots ‘…’

2. Click Add to Contacts List. 2. Click Add to favourite contacts.

3. Pick a group for your contact.

Chat, email or
video/audio call
1. Tap a contact picture
and select how you’d
like to connect.

Chat Organisation Audio call

Email Video call
BEFORE

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Quick Start Guide Quick Start Guide

Presence Presence
Select your status Select your status
Presence status is a quick way for other people to see whether you’re Presence status is a quick way for other people see whether you’re
free to chat. free to chat.
Presence is automatically set based on your Outlook calendar, but Presence is automatically set based on your Outlook calendar, but
you can change it. you can change it.
1. Select the drop down under your name. 1. Select your profile picture/initials.
2. Select your presence. 2. Select the drop down under your name.
3. Select your presence.
BEFORE

NOW
Quick Start Guide Quick Start Guide

Instant Message / Chat Chat

Sending an instant message Start a chat
1. Select the person you want to instant message. 1. Start chats by selecting New chat at the top of your chat list.
2. Type your message in the chat window and press the send button. 2. Enter the name/names of the person/people you want to chat to.
3. Compose your message in the chat box and press send.

Note: Format your chat by hitting this button

OTHER QUICK TIPS
Navigate back to a
Quick Start Guide
document after chatting
Need to navigate back to a
document after opening a chat?
Hover over the left arrow at the top
left corner of your screen and select
Use the search bar to save time! where you want to go based on
Typing “/” in the search bar gives you a your recent activity.
list of commands (shortcuts) you can
quickly perform i.e. setting your status or
chat.

Got a chat notification but

working on a document?
Pop out the chat so you
Start a new chat quickly don’t lose your place
Press Ctrl + N and then type your contact’s name in the search field or click
the chat icon in the navigation pane and select New chat. On the chat icon in the navigation
pane, select New chat, then type in
the name of the person who just
messaged you. Your full chat history
will appear in a pop out window.
 Chat to partner agencies

OTHER QUICK TIPS Quick Start Guide Currently use Skype to chat with staff at partner agencies? You will be able to
do this with Microsoft Teams chat once Skype is decommissioned.

• Start the chat as you would normally (see slide 3) but instead of searching
Mark messages as unread for someone’s name, type in your contact’s full email address.

Read a message but don’t have time to address it right away? Mark it unread • After you’ve started a chat with an external contact, you’ll be able to search
by selecting the three dots > Mark as unread. for them using their surname rather than email.

Files
Use the Files tab within a chat
to locate shared files. We’re expanding the list of agencies you can collaborate with on Teams.
For now, this includes:

• Department of the Prime Minister and Cabinet

• Australian Public Service Commission
• National Indigenous Australians Agency
• National Emergency Management Agency
• Merit Protection Commissioner
• Parliamentary Workplace Support Service
• Australian Trade and Investment Commission
OTHER QUICK TIPS Quick Start Guide

Quick search to find

documents, chats and
people

Can’t remember a file name

Explore what else Teams can do! Start a
or the chat where it was voice or video meeting, share content and
mentioned? Search for
keywords in the search bar. collaborate with your colleagues in Teams.

Need help? Visit the

DFAT Teams Community.