Luis Alberto Lalama Lascano

Lalama095@gmail.com | 0430005203 | Spring Hill, Brisbane, 4000

Summary I am a great and fast learner. I like to challenge myself with any task. Be a leader is
one of my best features. I have worked in one most experienced company in my
country.

Career history Customer Service Associate at Corporacion Favorita

February 2014 – June 2023
I oversaw customer service in one of the branches that the company has in my city. I
took care of checkout staff, claims and executive’s needs.
Key responsibilities

● Responsibility

● Liability

● Leadership

● Data validation

Achievements

● Best checkout staff in 2015

● Employee of the month in 2016

● Best checkout staff 2021

● Best customer service associate 2023

Store Manager at Autopro Collision Center

March 2017 – May 2017
 I oversaw all the cars that came to the shop. I filled of the data. Pay checks to the
staff and suppliers.
Key responsibilities

● Responsibility

● Data validation

Achievements

● None

Education English Certificate C1 from UTA

2016

Marketing and Business Management from UTA

2022

Customer Service and Sales Skills from Favorita E-learning

2020 to 2023

Key skills Active listening. Communication. Customer service. Computer skills.

Leadership. Management skills. Problem solving. Bilingual. Reability.

References Corporacion Favorita

Mr. Santiago Santos. ssantos@favorita.com
UTA Research Department
Diana Morales. dc.moralesu@uta.edu.ec