2 | UNIT® Getinga joo 2 Listen again. Answer the questions. 1 Iftwenty people attend the interview day, about how many will be offered a job? 2 What documenta 3 Howtallis the applicant? 4 What does the interviewer say about calculators? 5. What imaginary situation is the team dealing with? 6 Whatare they role-playing? nt to talkabout? 7 What does the interviewer ask the appli 3 What partof the interview day are you the most nervous about? What do you think will be the most enjoyable? 4, Theteam assessment exercze helps interviewers understand how you work with 2 group. Work in groups of five or six. Do.a practice team assessment. Keep your sense ofhumour and smile consistent. ‘Show interest. Be positive. Usten to others. Give postive feedback, e.. Great idel/ like that idea! |_t Panipat as muchas posse but on stop others rom participating 5) The individual interview gives you an opportunity to discuss your own work experience and qualities in detail. Answer the questions. Why do you want to bea cabin crew member? ‘Why do you want towork for E-ZAir? ‘What skills and qualities will you bring to the job? ‘What skills and qualities do you need to improve? Have you ever had to deal with an angry customer? What happened? Have you ever worked with someone from another culture? Did you learn anything? ‘What do you think willbe the most difficult part ofthe job? ‘Would your current employer describe you as reliable? What would you do ifan older lady passenger seemed upset and appeared to be crying? 20 Ifwe don'thire you for this job, what will you do?MITE Getingajob | 63 6 Match the answers with the questions in exercise 5 Are they similar to the answers you gave? Now work with a partner. Take turns asking ar The company has a good reputation as an employer. I'd feel great about working for you, Also, its just the rightsize: not too big, not too small. I'd lke to develop more confidence in leading people. | expect working asa cabin crew ‘member will help me achieve this. Definitely. They would tell you I've never been late for work, and I've had only one sick dayin three years, That doesn’t mean | go to work when I'mill it means take care of myself! Piltake it asa learning opportunity. 'l definitely go back and ty to improve myself, then apply again. tthe hotel where I work, guests come from all over the world. Communication can be challenging. 've learned to speak slowly and calmly. don’t mind repeating myself, and try different words, oo. 'm always interested in meeting people from different places. nave good experience with customer care from my job in the hotel. 'm cheerful most of the time, and I don’t mind taking responsibility for my actions ~ doing what needs to be done. | love team work, too. (Once, there was a mix-up over a room at the hotel. Acustomer arrived with his family, but the booking was fora single room. He was furious. | kept apologizing, and immediately got them seated in the restaurant fora free meal, We sorted out the room and left fruit basket. He was never entirely happy, but he could see that we'd tried to make Itright. ike the idea ofthe exciting lifestyle. I've never enjoyed too much rautine, and | really enjoy working with people. would offerhera tissue and a glass of water. I would askif she needed anything else. Ifshe sald no, | would keep an eye on her, but not say anything else. [think being on call and waiting fora phone callin the middle of the night must be pretty ‘tough. But | want this job because ike a challenge, and I want to avoid anine-to-five routine, inswering the questions in exercise 5. Use the phrases below. 1 Ilike the idea of 6 'matwaysinterested i ve never enjoyed. never try t really enjoy Instead, | 2 dfeelvery good about... 7 Ithink... must be pretty tough. But 3 Ihave good experience with.. want this job because don't mind. want to avoid... Hove «00. 8 They wouldtell you... 4 Mdltketo develop... 9 Iwould 5 Once, 20 Iiltakeitas: "ll definitely go back and try to... Be honest and open, ‘Show that you can think on your fet’ (Solve problems quickly), Be prepared fr the interview. Practise interviews witha fiend. Practise, practise, practise! Don't prepare along speech! Think about your ovn qualities. Practise answering alot of aifferent questions naturally.