Shivani Jajwaan

122 Barleyfield Road, Brampton, Ontario

(647) 679-7350 Shivanijajwaan25@gmail.com
HIGHLIGHTS OF SKILLS & QUALIFICATIONS
• 3+ years of customer service experience with effective communication
skills
• Possess strong interpersonal skills developed through my experienced at
varied work places.
• Enthusiastic person with strong commitment to work.
• Reliable and a dedicated person with a positive attitude.
• Excellent computer skills such as Microsoft Word, Excel, PowerPoint.
• Able to work independently and in a team with efficiency.
• Multilingual with excellent communication skills in English, Hindi and
Punjabi
• Able to maintain effectiveness and efficiency in work through attention to
detail.
• Strong organizational, management and leadership skills
• Quick learner with attitude to adapt to changes in an effective manner.
EDUCATION

Northern College, Timmins, ON

Post-graduate diploma in supply chain management (SCM)
April 2023
EXPERIENCE
Maple Leaf Foods
Warehouse Associate July 2022 to
current
• Taking an active role in changeover procedures and achieving line speed efficiencies
• Checking visual quality of the product against customers and specifications set up by the
company
• Ensuring the cleanliness of surroundings at all times
 • Manually packing products into bags and cartons
• Adhering to the individual product standard operating procedures for components and
packaging materials
Bermuda Tan, Timmins, Ontario
Sales Associate November 2021-
May 2022
• Attending incoming calls and solving clients queries about tanning cosmetics.
• Supervising administrative staff and dividing responsibilities according to their efficiency
level
• Submitting timely reports and presentation as assigned
• Ensuring the proper shipment of products to meet customer demands
• Keeping constant record of inventory level and placing orders when necessary
• Coordinating office activities and meetings according to company policies
Walmart
Fashion Associate January 2021-May 2022
• Providing excellent customer service by greeting all customers in a polite and friendly
manner
• Assisting customer in locating merchandise, making purchase decisions and resolving
customer issues when arises
• Processing and stocking all fashion merchandise.
• Merchandising non-modular fashion items
• Ensuring proper fixtures and supplies are used and replaced if necessary.
• Replenishing and merchandising seasonal merchandise in a timely manner
• Maintaining hazard free environment through adherence company policies and
procedures
Osmows restaurant
Team member October 2021-
November 2021
• Greeting guests, taking orders and entrusted with processing of payments
• Preparing veggies for food
 • keeping surfaces clean and sanitized everytime to ensure the hygienic environment for
guests and fellow crew members
• Management of delivery and mobile orders
Flying Colors International, India
Senior Ielts Trainer Front desk December
2018-June2021
• Taught 50 students daily 4 modules with 90% success rate
• Spearheaded suggestions and improvements to increase quality with incorporating unique
learning techniques to foster greater success rate
• Maintaining and conducting structured and well-organized classes
• Encouraging and motivating students by giving advice and suggestion according to their
weak points

References provided upon request