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  • CV DMS Englis CS

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    David Mariño
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    David Mariño Segura has over 5 years of experience in customer support roles. He has consistently met targets for quality, average handle time, and trust ratings in his previous roles at Teleperformance, IGT Solutions, and Call Services. He was elected for floor support multiple times and received customer satisfaction awards for his willingness to help customers. David holds an MBA from the University of Gloucestershire and a degree in Electronic Engineering from the Universidad Nacional de Colombia.

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    David Mariño Segura has over 5 years of experience in customer support roles. He has consistently met targets for quality, average handle time, and trust ratings in his previous roles at Teleperformance, IGT Solutions, and Call Services. He was elected for floor support multiple times and received customer satisfaction awards for his willingness to help customers. David holds an MBA from the University of Gloucestershire and a degree in Electronic Engineering from the Universidad Nacional de Colombia.

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    3 views1 page

    CV DMS Englis CS

    Uploaded by

    David Mariño
    David Mariño Segura has over 5 years of experience in customer support roles. He has consistently met targets for quality, average handle time, and trust ratings in his previous roles at Teleperformance, IGT Solutions, and Call Services. He was elected for floor support multiple times and received customer satisfaction awards for his willingness to help customers. David holds an MBA from the University of Gloucestershire and a degree in Electronic Engineering from the Universidad Nacional de Colombia.

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    of 1

    WORK EXPERIENCE

    Appointment Settler
    Call Services – Online,
    June 2021 – May 2023

    Achievements

    ·Obtain the number of appointments expected by the


    company according to the established program
    ·Help improve company processes for better communication
    with potential customers
    ·Assist in obtaining information on better assertive
    communication techniques and rebuttals for difficult
    prospects

    DAVID MARIÑO
    SEGURA Costumer Support Agent
    Teleperformance – Bogotá,
    July 2020 – March 2021

    llinkedin.com/in/davidmariñosegura/ Achievements

    damase60@yahoo.com
    ·Be elected as a part of the floor support for at least 3
    Mobile: 3213846578 - 3026052169 months
    Address: Carrera 8 # 4-20 ·Hit the targets for quality, AHT, and trust the last 8 months
    in a row
    Mocoa Putumayo - Colombia
    ·Receive lots of good reviews from the costumer pool due
    my willing to help them

    RELEVANT SKILLS Costumer Support Agent - Travel Agent


    IGT Solutions – Bogotá,
    Technical skill Cundinamarca – November 2018 – July 2020
    Channel experience
    Achievements
    Quality Customer Service
    Aptitude with data ·Winner of a customer satisfaction award within more than
    Tenacity 300 agents on site
    ·Hit the targets for quality, AHT, and trust the last 8 months
    Flexibility
    in a row
    Good communication skills
    ·Were choose for floor support several times last 6
    Empathy months
    Critical thinking
    Motivation
    EDUCATION HISTORY

    University of Gloucestershire (Scholarship)


    MBA (Master’s in Business Administration)
    December 2014

    UNIVERSIDAD NACIONAL DE COLOMBIA


    Electronic Engineer
    2004

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