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  • IGN Operations Escalationlists 2023 Nov

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    alejandro.reyesstp
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    This document provides an escalation list for IG Networks' technical service center and service delivery teams. It outlines 7 levels of escalation contacts, beginning with the service center for level 1 support available 24/7/365, and progressing up to the director of operations for level 7 escalations. For each level, the document lists contact email addresses, phone numbers, and mobile numbers of designated personnel responsible for handling escalations.

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    IGN_Operations_Escalationlists_2023_Nov

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    This document provides an escalation list for IG Networks' technical service center and service delivery teams. It outlines 7 levels of escalation contacts, beginning with the service center for level 1 support available 24/7/365, and progressing up to the director of operations for level 7 escalations. For each level, the document lists contact email addresses, phone numbers, and mobile numbers of designated personnel responsible for handling escalations.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    22 views3 pages

    IGN Operations Escalationlists 2023 Nov

    Uploaded by

    alejandro.reyesstp
    This document provides an escalation list for IG Networks' technical service center and service delivery teams. It outlines 7 levels of escalation contacts, beginning with the service center for level 1 support available 24/7/365, and progressing up to the director of operations for level 7 escalations. For each level, the document lists contact email addresses, phone numbers, and mobile numbers of designated personnel responsible for handling escalations.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 3

    IG Networks

    Operations | Escalation Lists


    Operations| Escalation Lists
    TECHNICAL SERVICE CENTER SERVICE DELIVERY
    sdelivery@ignetworks.com
    noc@ignetworks.com 0800 444 9031 / 541153651940 - Argentina
    0800 444 9031 / 541153651940 - Argentina 0800 591 0341 / 551131957999 / 551132807708 - Brasil
    0800 591 0341 / 551131957999 / 551124246579 - Brazil Level 1 Appointed per Project
    01800 468 4518 / 525511638679 / 525584212423 - Mexico
    01800 468 4518 / 525511638679 / 525584212423 - Mexico 01800 518 4769 / 5715087656 - Colombia
    Service Center 01800 518 4769 / 5715087656 - Colombia 1866 978 4431 / 19548893117 / 13057672102 - USA
    Level 1
    (24 x 7 x 365) 1866 978 4431 / 19548893117 / 13057672102 - USA
    E: sdelgrosso@ignetworks.com
    Sebastian del Grosso
    tickets@ignetworks.com (Automatic Ticket Creation) Level 2 P: +1 954 889 3117 ext 8035
    Team Leader
    M: +54 9 11 2375 8083
    http://tickets.ignetworks.com/ (Ticketing Portal)
    E: rkamarowski@ignetworks.com
    Ricardo Kamarowski
    noc@ignetworks.com Level 3 P: +55 11 3195 7999 ext 8246 | +1 954 889 3117 ext 8246
    Service Delivery Manager
    0800 444 9031 / 541153651940 - Argentina M: +55 41 99207 6494
    Customer Service 0800 591 0341 / 551131957999 / 551132807708 - Brazil
    Level 2 E: cheidenreich@ignetworks.com
    Specialist I on duty 01800 468 4518 / 525511638679 / 525584212423 - Mexico Claudio Heidenreich
    01800 518 4769 / 5715087656 - Colombia Level 4 P: +1 954 889 3117 ext 8018
    Service Operations Manager
    1866 978 4431 / 19548893117 / 13057672102 - USA M: +54 9 11 3956 7386

    E: dhenriques@ignetworks.com
    Team Leader on Duty E: nocteamleaders@ignetworks.com David Henriques
    Level 3 Level 5 P: +1 954 889 3117 ext 8011
    Technical Leader P: +17182150496 Operations Manager
    M: +54 9 11 3695 2692
    E: plara@ignetworks.com
    Paulo Lara Almeida
    P: +19548893117 ext 8214 | +55 11 2424 6579 ext 8214 E: jsereno@ignetworks.com
    Level 4 Technical Service Jerónimo Garcia Sereno
    | +52 55 1163 8679 Ext 8214 Level 6 P: +1 954 889 3117 ext 8010
    Manager Director of Operations
    M: +5541996492109 M: +54 9 11 3878 0796
    Claudio Heidenreich E: cheidenreich@ignetworks.com
    Level 5 Service Operations P: +1 954 889 3117 ext 8018 | +52 55 1163 8679 Ext 8018
    Manager M: +54 9 11 3956 7386 CUSTOMER SERVICE
    E: dhenriques@ignetworks.com
    David Henriques
    Level 6 P: +1 954 889 3117 ext 8011 | +52 55 1163 8679 Ext 8011 E: pcavallo@ignetworks.com
    Operations Manager Pablo Cavallo
    M: +54 9 11 3695 2692 P: +1 954 889 3117 ext 8027
    Customer Service Manager
    E: jsereno@ignetworks.com cc: customerservice@ignetworks.com
    Jerónimo Garcia Sereno
    Level 7 P: +1 954 889 3117 ext 8010 | +52 55 1163 8679 Ext 8010
    Director of Operations
    M: +54 9 11 3878 0796
    IG Networks © 2023 IG Networks | All Rights Reserved. Proprietary and Confidential. 2
    Thank You

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