 Meet internal organizational protocols for continuous improvement.

Organizations often
have safety and security policies and procedures in place that require employees to report
any hazards or concerns. This helps to ensure that the organization is constantly
identifying and addressing potential safety and security risks.
 Comply with legislated requirements requiring maintenance of safety and security for
customers, employees, and members of the public. Many countries have laws and
regulations in place that require organizations to maintain a safe and secure environment
for their employees, customers, and the public. By identifying and addressing safety and
security issues, employees can help their organization to comply with these requirements.
 Prevent imminent accident, injury, and loss. By identifying and addressing safety and
security issues, employees can help to prevent accidents, injuries, and losses from
occurring. This can save lives and money, and can also protect the organization from
legal liability.
 Demonstrate engagement to management with their inspection/safety and security
protocols. When employees take the time to identify and report safety and security issues,
it shows management that they are engaged in their work and that they are committed to
creating a safe and secure workplace. This can help to build trust and rapport between
employees and management.
 Address identified problems. By identifying and reporting safety and security issues,
employees can help to ensure that they are addressed and resolved. This can make the
workplace safer for everyone.
 Maintain and/or grow customer satisfaction with the trips/tours and
procedures. Customers want to feel safe and secure when they are participating in trips or
tours. By identifying and addressing safety and security issues, employees can help to
ensure that customers have a positive experience. This can lead to repeat business and
positive customer reviews.
 Enhance business viability. A safe and secure workplace is more attractive to employees,
customers, and investors. By identifying and addressing safety and security issues,
employees can help to enhance the business viability of their organization.
 Support organizational image and reputation. A safe and secure workplace is a reflection
of the organization's values and commitment to safety. By identifying and addressing
safety and security issues, employees can help to support the organization's image and
reputation.
 Protect against possible legal action for negligence/failure to discharge. If an organization
fails to identify and address safety and security issues, it could be held legally liable for
any accidents, injuries, or losses that occur. By identifying and reporting safety and
security issues, employees can help to protect their organization from legal action.

In short, identifying safety and security issues requiring attention is an important step for
employees to take because it can help to:

 Improve the safety and security of the workplace for everyone

  Comply with legal requirements
 Prevent accidents, injuries, and losses
 Demonstrate engagement to management
 Address identified problems
 Maintain and/or grow customer satisfaction
 Enhance business viability
 Support organizational image and reputation
 Protect against possible legal action

Employees should feel comfortable reporting safety and security issues to their manager or
another trusted colleague. There should be no retaliation against employees for reporting safety
and security concerns.

 Near-missed incidents: These are incidents that could have resulted in an accident, injury,
or illness, but did not. For example, an employee may have tripped over a cord, but did
not fall. Or, a customer may have slipped on a wet floor, but caught themselves before
falling.
 Safety and security inadequacies: These are areas where the company's safety and
security procedures are not adequate. For example, a door may be left unlocked, or a fire
 extinguisher may be missing. Or, there may be a lack of training for employees on safety
procedures.
 Historical situations that involved changes which impact the operation of the business
and its tours, trips, and travel: These are situations where changes to the business have
had an impact on safety and security. For example, the company may have expanded into
a new market, or started offering new tours or trips. Or, the company may have changed
its operating procedures.
 Events which have actually given rise previously to: accident, illness, death, damage, and
lost: These are incidents that have resulted in an accident, injury, illness, death, damage,
or loss. For example, an employee may have been injured in a slip-and-fall accident, or a
customer may have been robbed. Or, the company may have suffered damage from a fire
or storm.
 Feedbacks and complaints received from customers which related to: security concerns,
and safety issues: These are feedbacks and complaints that have been received from
customers about safety and security concerns. For example, a customer may have
complained about feeling unsafe in the parking lot, or about a safety hazard in the store.
 Instances where negative media exposure occurred: These are instances where the
company has received negative media coverage due to safety or security issues. For
example, the company may have been featured in a news story about a customer who was
robbed, or about an employee who was injured in a workplace accident.

It is important to provide feedback to management on safety and security concerns, even if an incident
has not occurred. By providing feedback, you can help to prevent accidents and injuries from happening
in the future.

 Soliciting feedback from tour group members/customers: This can be done through
surveys, interviews, or focus groups. It is important to ask specific questions about safety
and security concerns.
 Analyzing any instances where an insurance claim had to be lodged-by a customer or by
the organization: This can help you to identify areas where safety and security procedures
need to be improved.
 Examining circumstances where legal action of any kind (civil or criminal) has been
launched against the business and/or its employees: This can help you to identify areas
where safety and security procedures have been violated.
  Reviewing documentation completed by tour staff-during and on completion of
tours/trips: This can help you to identify areas where safety and security procedures are
not being followed correctly.
 Inspections of workplace assets, equipment, and facilities-on a regular basis using formal
checklists and a team/group of workplace operatives/staff: This can help you to identify
safety hazards and other potential problems.
 Checking implementation of required organization practices-to ensure they are being
complied with as required/expected: This can help you to identify areas where safety and
security procedures are not being followed.
 Reading reports from other industry sources and/or relevant authorities-and comparing
the findings of these reports with the host organization to determine potential similar
issues: This can help you to identify safety and security issues that are affecting other
organizations in your industry.
 Using an external consultant with relevant expertise in safety and security-to analyzed
operations and highlight problem areas and protocols/situations requiring attention: This
can be a good way to get an objective assessment of your safety and security procedures.

By using a variety of methods to identify issues about feedback to management on safety and security
procedures, you can help to ensure that your organization is taking all necessary steps to protect its
employees, customers, and assets.

 Verbal discussion of things with management-and clear and comprehensive explanation

of relevant issues. This is the most common way to raise issues with management. It is
important to be clear and concise in your explanation of the issues, and to provide
specific examples. You should also be prepared to answer any questions that
management may have.
 Submission of nominated internal paperwork-such as written reports, forms, checklists,
copies of formal feedback, copies of other evidentiary documentation. This is a good
option if you have a lot of information to share with management, or if you want to create
a formal record of your concerns. Be sure to follow your organization's procedures for
submitting internal paperwork.
 Making of a formal presentation to a designated management group-where there is a
structured presentation of the issue which can feature: - Rationale for the prestation –
explaining why the business should/must address the identified issue/s; - Submission of
supporting proof – in terms of personal observation, feedback/comments from others, or
written documentation. - Use of appropriate guest speakers – including past tour group
 members, subject experts, representatives from join venture partners, and/or government
agencies to identify problems and/or support claims made about issues; - Verbal
discussion, sharing of documentation, use of slide presentation, and a Q and A
session. This is a good option if you have a complex issue to present, or if you want to
make a strong case for change. Be sure to prepare your presentation carefully, and to
practice it beforehand.

It is important to remember that raising safety and security issues is not always easy. However, it is
important to do so in order to protect yourself and your colleagues. By being prepared and professional,
you can increase the chances of your concerns being heard and addressed.

 Ensure the solution addresses the cause of the problem, and not the symptom/s. This
means understanding the root cause of the issue and developing a solution that addresses
it directly. For example, if there is a high incidence of theft in a certain area, the solution
should be to address the root cause of the theft, such as poverty or lack of opportunity,
rather than simply increasing security measures in the area.
 Provide solutions and alternatives to situations which gave rise to identified issues. This
may include changing carriers, routes, and destinations; modifying activities; removing
certain inclusions; altering timelines, dates, and itineraries; amending existing safety and
security SOPs; and introducing new safety and security SOPs. For example, if a certain
route is considered to be dangerous, the solution could be to change to a safer route, or to
avoid using the route at certain times of day.
 Undertake another/more detailed risk management exercise in relation to the identified
problem. This will help to identify any additional risks that may have been missed, and to
develop appropriate mitigation strategies.
 Revise standard plans in terms of general business plans (such as strategic plans,
Emergency Management Plans) and Contingency Plans. This will ensure that the plans
are up-to-date and reflect the latest risks and mitigation strategies.
  Develop additional and/or amended checklists to use as part of pre-departure checks, on-
tour checks, and security and safety inspections. This will help to ensure that all
necessary safety and security measures are being taken.

 Available options which exist, together with relative merits of each: This involves
identifying all of the possible solutions to the issue, and then evaluating each solution in
terms of its pros and cons. For example, if the issue is theft, the possible solutions could
include:
o Increasing security measures, such as installing cameras and security guards.
o Providing employees with training on how to prevent theft.
o Marking valuables so that they are easier to identify if they are stolen.
o Changing the way that valuables are stored or transported.

Each of these solutions has its own advantages and disadvantages. For example, increasing
security measures can be expensive, but it can also be very effective in deterring theft. Providing
employees with training is less expensive, but it may not be as effective in preventing theft.
Marking valuables can help to identify stolen items, but it does not prevent them from being
stolen in the first place. Changing the way that valuables are stored or transported can be
effective, but it may be disruptive to operations.

When evaluating the different options, it is important to consider the specific needs of the
organization and the resources that are available.

 Examples of action taken by others to address the same issue: This involves looking at
how other organizations have addressed similar safety and security issues. This can be
done by conducting research online, talking to other organizations, or attending industry
conferences.

Looking at how other organizations have addressed similar issues can be helpful in identifying
potential solutions and in developing a plan for implementation. It is important to note, however,
that not all solutions that work for other organizations will work for your organization. It is
important to carefully consider the specific needs of your organization before implementing any
solution.

 Overview of analysis of all options with rationale for deciding on preferred solution: This
involves providing a summary of the analysis that was conducted on all of the potential
solutions, and explaining why the preferred solution was chosen.

The analysis should consider the pros and cons of each solution, as well as the specific needs of
the organization. The rationale for choosing the preferred solution should be clearly explained.
  Costing of options/preferred proposal: This involves providing a cost estimate for each of
the potential solutions, as well as for the preferred solution.

The cost estimate should include all of the costs associated with implementing the solution, such
as the cost of equipment, training, and ongoing maintenance.

 Identification of where funds might come from to enable implementation of

recommended solution: This involves identifying potential sources of funding for the
recommended solution.

Potential sources of funding could include the organization's budget, government grants, or
loans.

 How and when costs can be recouped: This involves explaining how and when the costs
of the recommended solution can be recouped.

For example, if the recommended solution is to install security cameras, the cost of the cameras
could be recouped by reducing the number of thefts that occur.

 Cost of not addressing the issue/s: This involves explaining the costs of not addressing
the safety and security issue/s.

The costs of not addressing the issue/s could include the cost of accidents, injuries, and theft.

 Plan for implementing chosen option: This involves providing a plan for implementing
the chosen solution.

The plan should include a timeline for implementation, as well as a list of the resources that will
be needed.