NITIN DHIVAR

E-Mail: nitin.dhiwar09@gmail.com
Contact: 8999117607

MANAGEMENT PROFESSIONAL

KEY PURPOSE

The role a SSI champion is to guide and manage dealership sales team and ensure adherence to company
Defined processes and customer satisfaction for entire purchase experience.

PROFILE SUMMARY

 A dynamic professional with 10 years of experience in New Car & Automobile industry in sales and Sales Support
Operations.
 Skilled in managing service functions for enhancing operational efficiency; streamlining process as per SOP.
 Proven skills in managing teams to work in synchronizing & motivating them for achieving business and individual goals.
 Resourceful in monitoring post service activities like follow-up with the customers, service reminders and warranty & post
warranty issues.
 An effective communicator with excellent relationship management, analytical, leadership, decision-making, problem
solving & organizational abilities.

ORGANIZATIONAL EXPERIENCE

Since 25 Sep 2019 to 28 Feb 2020 Silver jubilee motors Ltd, Pune.
Sales–Manager

Duties & Responsibilities:

 Ensure all targets are achieved as per plan.

 Ability to motivate and lead a team.
 Ensure all customers are kept happy and have a pleasant ‘in dealership’ experience.
 Improve SSI or any other customer satisfaction related scores.
 Able to analyze reports and takes corrective actions.
 Ensure all reports are generated on time.
 Regularly meet customers and take informal feedback.
 Mystery shops and understands competitor activity.
 Responsible for inventory management and training and development.
 Must be able to analyze dealership SSI scores and take corrective actions.
 Since 16 Oct 2017 to 03 Nov 2018 Auto Vista Pvt, Ltd, Pune
Team – Leader

Highlights:

 Interacting with:
o Daily interaction and discussing with team on MTD achievement and gap.
o Dealership to organize activity, finalize advertisement, location.
o TSM, GM & DSE to improve exchange and used car enquiries.

 Liaising with Workshop & Refurb Team for fast and better repair ability of vehicles.
 Coordinating with finance company for used car finance & tie-up with dealerships.

Role:
 Developing strategies to increase exchange & forecasting monthly targets
 Manage Exchange and Pre-owned car operations.
 Customer satisfaction, warranty claims & free services
 Liaising with Workshop & Refurb Team for fast and better repair ability of vehicles.
 Imparting on Job Trainings on Warranty Process, After-resale Service and Customer Satisfaction, CRM operations
 Monitoring and implementation of:
o Service process at all showrooms, workshops & outlets
o Quality refurbishment and quality of car in low cost; responsible for after resales service
 Carrying out weekly analysis of new car Enquiries, Evaluations, Exchange, Resale and Margins
 Visiting out locations on regular basis and identifying the area for improvement.

Dec 2015 to Aug 2017 Mahalaxmi automobile Pvt, Ltd, Pune

Team - Leader

Role:
 Carried out requirement analysis of vehicles & index as per market analysis
 Carried out inspection & valuating vehicles & supervised exchanging old vehicle
 Explain vehicle features, controls, accessories and benefits to customer.
 Determining individual and team goals.
 Finding out a customer’s vehicle needs through talking to them.
 Looking after Documentation related part before & after sales process.

July 2013 to Sep 2015 Sai services Pvt Ltd, Pune.

Team – Leader

Role:

 Comprehensive knowledge of vehicle equity, values and trade-in options.

 Able to lead by example.
 Detail oriented and analytical with solid organizational.
 Performed:
o Feedback analysis of customer & implemented the revised process to decrease complaints
o Claims analysis as per batch, make code and submit monthly reports to sm
 Developed MIS, daily data, tracking of procurement, stock report, working capital & manpower requirement
 Imparted training on service quality & customer satisfaction.
 Kankariya Automobile Pvt Ltd, Ahmednagar.
AUG 2009 TO APRIL 2013
DSE/Team – Leader

Role:
 Successfully improved in customer service & customer satisfaction scores
 Monthly event activity and road show.
 Ensuring that accurate customer data is kept in sm.
 Performed:
o Daily morning meeting conduct.
o Weekly one day visit at mds.
 Competition product knowledge.
 Daily Enq follow-up and personally meet the customer.

TRAININGS ATTENDED

 Soft skill & competition Training.

 Sales & After sales Training .
 All Maruti Training.
 Sales Manager Training ( Mahindra )

EDUCATION

 Degree in J D Art. Mumbai.

 Diploma in ATD. Mumbai.
 HSC IN Pune.
 SSC IN Pune.

PROJECTS HANDLED

 Comparison of all Four Wheelers Showroom Prises and Features

 Comparison of Competition Four Wheeler Fast Moving Spares and Prices List,

PERSONAL DETAILS

Date of Birth: 22rd Aug 1985

Permanent Address: Plot no.72 “Yashwant ” Tulaja Bhavani Nagar, pipe line road, Savedi, Ahmednagar, 414003.
Languages Known: English, Hindi, & Marathi

Date & Sign