Business Foundations A Changing

World 11th Edition Ferrell Solutions

Manual
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 Chapter 8 Managing Service and Manufacturing Operations

Exercise: Design and “manufacture” an Intro to Business Class t-shirt

Learning Objectives: 8-3 Describe the elements involved in planning and designing an
operations system.
8-4 Specify some techniques managers may use to manage the
logistics of transforming inputs into finished products.
Instructor Prep Time: 5 minutes
Supplies: N/A
Class Type: Face-to-Face, Hybrid, and Online
Ideal Class Size: N/A
Set-up Time:
Face-to-Face In-class/hybrid 30 minutes to create teams, explain activity, and
Hybrid permit students the opportunity to interact.
Online Post information.
Student Work Time : Allow 1 week to complete the activity.
Wrap-up Time:
Face-to-Face 30 minutes to discuss “takeaways”
Hybrid
Online Online chat room – 1 to 2 days to post
Evaluation Suggestions:

Overview:
How to make the exercise a success
Set-up:
• This exercise can be done in teams or as individuals for the face-to-face and hybrid classes but works
best as an individual activity for online classes.
• If using the team approach, assign students into teams of 5 - 6 students. Hand out the instruction sheet
explaining that this activity illustrates operations management, planning and designing, managing the
supply chain, purchasing, outsourcing, quality control, etc.
• Give the team leaders their instruction sheets, sample airplane directions, and paper to create the
airplanes.
• Once the team leaders explain the activity to their team, give the teams 15 minutes to complete the
activity.
• The instructor acts as the “quality controller” for this exercise checking the quality of each team’s
planes.
• At the end of 15 minutes, have the team leaders count their planes that “passed” quality control,
select their “best” plane and a “pilot” to fly said plane.
• Have the pilots fly the plane, and the plane that flies the farthest is the “winner.”
• The “prize” can be candy, extra credit, or whatever the instructor considers appropriate.
Student Instructions:
 • Student steps for the activity:
1. You will be assigned to teams of 5 - 6 students to design and “manufacture” a T-shirt.
2. Assume that you need to have 200 t-shirts designed, manufactured, and delivered within 45 days.
3. You will charge $20 per t-shirts and need to make a profit.

• Areas for consideration:

o Amazon
o Planning the product
o Theme for the T-shirt—“Introduction to Business” class
o Customers
o Design
o Material (cotton, polyester, etc.)
o Quality
o Costs
o Purchasing
o Scheduling
o Other factors

• Areas for consideration: Remember, this T-shirt should reflect the theme and what your
team thinks the customers will buy. Once your group finishes designing your T-shirt and
chooses a manufacturer, post a picture of the T-shirt and manufacturing cost to the course
website. Come prepared to talk about your team’s process: the design, cost, reason you
chose that supplier, etc.

4. Your team will finish the project as a “virtual team” collaborating and posting the final T-shirt
version on the course discussion board.
5. Think about the operations management process (for example the ease or difficulty in designing
and “manufacturing” the T-shirt, the steps in the process, what you learned, “do-overs”, etc.) and
post your comments on the class discussion board by your instructor’s deadline.

Wrap-up/“Takeaways” suggested topics:

In-person/hybrid classes: Wrap-up and discussion—allot 30 minutes to discuss the operations management
process. Ask students to vote on their “favorite” T-shirt.
Online: After students post their T-shirt design and comments, have the students vote on their “favorite” T-
shirt.