Scribd Logo
Upload

Welcome to Scribd!

  • 10 views

    Khalelah Smith Resume - Customer Experience Professional - 20231101 - 101127 - 0000

    Uploaded by

    Khalelah Smith
    Khalelah Smith has over 15 years of experience in customer experience roles. She is adept at managing customer service teams, conducting data analysis to identify trends and resolve issues, and collaborating across teams to improve products, services, and the customer experience. Smith spearheaded customer resolution efforts, consistently exceeding expectations. Previously she developed recruitment strategies, oversaw training programs, and drove social media management efforts to enhance brand engagement.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content

    You might also like

    Khalelah Smith Resume - Customer Experience Professional - 20231101 - 101127 - 0000

    Uploaded by

    Khalelah Smith
    10 views1 page
    Khalelah Smith has over 15 years of experience in customer experience roles. She is adept at managing customer service teams, conducting data analysis to identify trends and resolve issues, and collaborating across teams to improve products, services, and the customer experience. Smith spearheaded customer resolution efforts, consistently exceeding expectations. Previously she developed recruitment strategies, oversaw training programs, and drove social media management efforts to enhance brand engagement.

    Original Description:

    Best resume template 2023

    Original Title

    Khalelah Smith Resume - Customer Experience Professional_20231101_101127_0000

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    Khalelah Smith has over 15 years of experience in customer experience roles. She is adept at managing customer service teams, conducting data analysis to identify trends and resolve issues, and collaborating across teams to improve products, services, and the customer experience. Smith spearheaded customer resolution efforts, consistently exceeding expectations. Previously she developed recruitment strategies, oversaw training programs, and drove social media management efforts to enhance brand engagement.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    10 views1 page

    Khalelah Smith Resume - Customer Experience Professional - 20231101 - 101127 - 0000

    Uploaded by

    Khalelah Smith
    Khalelah Smith has over 15 years of experience in customer experience roles. She is adept at managing customer service teams, conducting data analysis to identify trends and resolve issues, and collaborating across teams to improve products, services, and the customer experience. Smith spearheaded customer resolution efforts, consistently exceeding expectations. Previously she developed recruitment strategies, oversaw training programs, and drove social media management efforts to enhance brand engagement.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 1

    KHALELAH SMITH

    CUSTOMER EXPERIENCE PROFESSIONAL

    CONTACT PROFILE

    876-831-5208 or 631-510-5118 Dedicated and results-oriented Customer Experience Professional with over 15
    years of experience in enhancing overall customer satisfaction. With a proven track
    khalelahsmith@gmail.com record, I have demonstrated a strong commitment to delivering exceptional
    customer service and fostering lasting customer relationships. My expertise in
    customer experience strategy, team leadership, and data-driven decision-making
    www.linkedin.com/in/khalelahsmith/
    has consistently contributed to improved customer loyalty and brand reputation.
    Adept at managing and mentoring customer service teams, I bring a combination of
    Kingston, Jamaica
    hands-on customer support skills and upper management insights to drive
    organizational success.

    WORK EXPERIENCE
    SKILLS
    Customer Happiness & Digital Engagement Specialist
    Adaptability
    Modsquad 2017-2023
    Effective Communication

    Problem Resolution Conducted in-depth data analysis to identify trends and patterns in customer
    inquiries, contributing to the development of proactive solutions and
    Team Collaboration improvements in service quality.
    Collaborated with cross-functional teams to provide valuable insights and
    Excellent Time Management
    feedback on product and service enhancements, facilitating the continuous
    Team Leadership and Management improvement process.
    Spearheaded customer resolution efforts, consistently exceeding expectations
    Customer Experience Strategy by resolving issues promptly and ensuring customer satisfaction.
    Managed escalations, effectively addressing complex customer concerns and
    Project Management
    ensuring seamless resolution.
    Email and Live Chat Support Provided technical support, specializing in troubleshooting app and website
    issues, demonstrating an in-depth understanding of digital platforms.
    Business Operations Led project moderation, maintaining a high level of quality control and
    adherence to project guidelines.
    Data Analysis and Decision-Making
    Excellently handled calls, chats, and email inquiries, ensuring a positive and
    Customer Relationship Management seamless customer experience throughout various communication channels.

    Recruiter, Trainer and Social Media Manager


    EDUCATION
    Hesic International 2014-2017
    Business Administration & Management Course
    Developed and executed innovative recruitment strategies to identify and attract
    Antigua State College top talent in competitive markets, resulting in a highly qualified and diverse
    workforce.
    2006-2007 Oversaw the creation and implementation of customized training programs,
    tailoring content to meet the specific needs of employees and new recruits.
    Demonstrated expertise in talent acquisition by successfully recruiting and
    High School Diploma managing top-tier talent to meet organizational needs.
    Drove social media management efforts, developing and executing strategic
    American Institute of Technology campaigns to enhance brand visibility and engagement.
    Utilized graphic design skills to create visually appealing content for social
    2001-2006 media, contributing to a dynamic online presence.
    Conducted employee evaluations, providing constructive feedback and
    recommendations for professional development.
    Conducted comprehensive training programs, ensuring that team members
    LANGUAGES were well-equipped with the necessary skills and knowledge.
    Coached employees to improve their performance, fostering a culture of
    English continuous improvement and growth.
    Implemented quality assurance (QA) processes to assess and improve
    recruitment and training procedures, ensuring optimal results and consistency in
    Spanish
    performance.

    You might also like