STUDENT ASSESSMENT

BOOKLET
HLTWHS002 FOLLOW SAFE WORK
PRACTICES FOR DIRECT CLIENT CARE

Student first name: _______________________________________________________________________

Student last name: _______________________________________________________________________

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 ASSESSMENT OVERVIEW
This Student Assessment Booklet includes all your tasks for assessment of HLTWHS002 Follow safe practices
for direct client care.

ABOUT YOUR ASSESSMENTS

This unit requires that you complete 5 assessment tasks. You are required to complete all tasks to
demonstrate competency in this unit.

Assessment Task About this task

Assessment Task 1: Written questions You must correctly answer all 9 questions to show that you
understand the knowledge required of this unit.

Assessment Task 2: Case studies You are to read three case studies and complete the
questions for each.

Assessment Task 3: Project – WHS You are complete a work health and safety
inspection inspection of an area in your workplace.

Assessment Task 4: Project – WHS risk You are to complete a WHS risk assessment.
assessment

Assessment Task 5: Workplace There are three parts to this assessment:

observations  Part A: You are to locate and discuss your workplace’s
policies and procedures with your assessor.
 Part B: You are to demonstrate the application of
emergency response policies and procedures.
 Part C: You are to demonstrate the application of
infection control policies and procedures by cleaning up
a ‘blood spill’.

Supporting resources
You may like to look at the following websites, books and documents for more information about the topics
related to this unit:
 Arnott, G 2011, The Disability Support Worker, Pearson Australia, Frenchs Forest, NSW.
 Croft, H 2013, The Australian Carer 3rd edn, Pearson Australia, Frenchs Forest, NSW.

How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.
Instructions about submission can be found at the beginning of each assessment task.

Assessment Task Cover Sheet

At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for
each task, making sure you sign the student declaration.
Your assessor will give you feedback about how well you went in each task, and will write this on the back of
the Task Cover Sheet.
Make sure you photocopy your written activities before you submit them – your assessor will put the
documents you submit into your student file. These will not be returned to you.

Assessment appeals
You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to
your Student Handbook for more information about our appeals process.

Assessment plan
The following outlines the requirements of your final assessment for this unit. You are required to complete all
tasks to demonstrate competency in this unit.
Your assessor will provide you with the due dates for each assessment task. Write them in the table below.

Assessment Requirements Due date

1. Written questions

2. Case studies

3. Project – WHS inspection

4. Project – WHS risk assessment

5. Workplace observations

AGREEMENT BY THE STUDENT

Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure
you sign this before you start any of your assessments.
Have you read and understood what is required of you in terms of assessment?  Yes  No

Do you understand the requirements of this assessment?  Yes  No

Do you agree to the way in which you are being assessed?  Yes  No

Do you have any special needs or considerations to be made for this assessment?  Yes  No
If yes, what are they?

__________________________________________________________________________________________

Do you understand your rights to appeal the decisions made in an assessment?  Yes  No

Student name: ______________________________________________________________________________________

Student signature: ______________________________________________________ Date: ________________________

Assessor name: _____________________________________________________________________________________

Assessor signature: _____________________________________________________ Date: ________________________

 ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 1

Students: Please fill out this cover sheet clearly and accurately for this task.
Make sure you have kept a copy of your work.

Name:

Date of birth: Student ID:

Unit:
 HLTWHS002 Follow safe practices for direct client care

Student to complete Assessor to complete

Student
Resubmission? Sufficient/
Assessment Task Y/N initials insufficient Date

Written questions

STUDENT DECLARATION

I _________________________________________________________ declare that these tasks are my own work.

None of this work has been completed by any other person.

I have not cheated or plagiarised the work or colluded with any other student/s.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student signature: ___________________________________________________________________________________

Student name: ______________________________________________________________________________________

Date: ______________________________________________________________________________________________

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ASSESSOR FEEDBACK
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.

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____________________________________________________________________________________________________

____________________________________________________________________________________________________

Assessor signature: __________________________________________________________________________________

Assessor name: _____________________________________________________________________________________

Date: ______________________________________________________________________________________________

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 ASSESSMENT TASK 1: WRITTEN QUESTIONS

TASK SUMMARY:
 This is an open book test – you can use the Internet, textbooks and other documents
to help you with your answers if required.
 You must answer all 9 questions correctly.
 Write your answers in the space provided.
 If you need more space, you can use extra paper. All extra pieces of paper must
include your name and the question number/s you are answering.
 You may like to use a computer to type your answers. Your assessor will tell you if
you can email them the file or if you need to print a hard copy and submit it.

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

 Access to textbooks and other learning materials.
 Access to a computer and the Internet (if you prefer to type your answers).

WHEN DO I DO THIS TASK?

 You will do this task in your own time.
 Write in the due date as advised by your assessor: _____________________________________

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will
need to do one of the following:
 Answer the questions that were incorrect in writing.
 Answer the questions that were incorrect verbally.

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QUESTION 1
a) Which of the following are hazards? Tick the correct answers

Is this a hazard? Tick each correct answer

Working with clients in their homes

A strained back

Workplace procedure for manual handling

Showering client

Lifting a box

Working long hours

Stress

b) What could be the consequence if you did not correctly follow your workplace’s policies and procedures
in the following areas? Provide one consequence for each.

 Hazard management

 Care plans

 Manual handling

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  Using mobility equipment

 Using personal protecting equipment

 Duress alarm system

 Emergency procedures

 Incident procedures

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  Infection control

QUESTION 2
List six things you would check when you are doing a fire safety check on a client’s home.

1.

2.

3.

4.

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 5.

6.

QUESTION 3

a) You notice that a box of rubbish has been left in the corridor again.
You nearly tripped over a similar box last week and you moved it outside to the rubbish bin – where it
should have been placed.
Now someone has done the same thing again!

Why is it important that you report this particular hazard, rather than just moving it out to the bin like you did
last time?

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 b) The residents at the nursing home have put in a complaint that the dining room is too cold.
Management has now forbidden the use of the air conditioners in the dining room.
Jenny is concerned that this makes the environment unsafe for the workers. The staff all get extremely
hot while serving the meals. It is always a very busy time and they are running around getting the
residents in place, serving meals, assisting with feeding, packing up the dishes and so on.
Jenny notices that some of the staff are getting uncomfortable. Ian had sweat pouring off him yesterday
and Rebecca was bright red in the face.
By the end of mealtimes they are all hot and bothered.

 Should Jenny report this as a WHS issue to management? Explain your answer.

 What possible solution could Jenny could suggest?

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 Jenny’s solution (see your response above) has been approved. She has been asked to assist with putting
her solution into effect. Suggest at least three ways that she can do this.

QUESTION 4
Fill out the table below.

a) Standard precautions

 What are they and when should they be used?

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  What precautions should be taken?

b) Additional precautions

 What are they and when should they be used?

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  What precautions should be taken?

QUESTION 5

While you are on a home visit, a client tells you that she is feeling unwell. She has stomach cramps, feels
very nauseous and has bad diarrhea.
She tells you she must have picked it up off her grandson who visited yesterday, as he was unwell when he
was visiting and had to rush off to use her toilet.

a) What responsibility does the client have to the worker?

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b) What infectious disease do you think it is likely your client has?

c) What are three things that should be done to minimise the risk of this spreading to other people?

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d) Why is this a risk for workers – even though the client is in her own home?

QUESTION 6
List three things you can do to remain up to date with safe work practices.

Safe practice 1:

Safe practice 2:

Safe practice 3:

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QUESTION 7
Fill out the table after each scenario.

a) Omar works in Home and Community Care in a rural location. His job is to visit clients in their homes.
Due to the large area he services, Omar spends many hours of the day driving to different properties to
see his clients.

List two risks (at least one risk List a control measure for each risk
must include damage to
musculoskeletal system)

Risk 1:

Risk 2:

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 b) Kellie works transporting disabled clients to appointments or to the shops and other locations.

List two risks List a control measure for each risk

Risk 1:

Risk 2:

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QUESTION 8

Source: http://www.thesafeness.com/manual-material-handling.php

Look at the diagram above.

Why does this method of lifting produce less strain on the musculoskeletal system than bending at the waist?

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QUESTION 9

Jenny was injured at work when using a portable hoist to transfer a client with a disability.
The injury occurred because Jenny was not given any training in how to use the equipment.
Jenny’s supervisor had told her to follow the instructions in the manual – Jenny couldn’t find the manual so
she decided to figure it out herself.

a) Did the employer show a duty of care to Jenny? Explain your answer.

b) Did Jenny fulfil her duty of care? Explain your answer.

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c) Jenny works in Victoria. She would like to find out more about her WHS responsibilities. What is the name
of the WHS authority that Jenny should contact?

What do I need to hand in for this task? Have I completed this?

Your answers to each question 

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 ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 2

Students: Please fill out this cover sheet clearly and accurately for this task.
Make sure you have kept a copy of your work.

Name:

Date of birth: Student ID:

Unit:
 HLTWHS002 Follow safe practices for direct client care

Student to complete Assessor to complete

Student
Resubmission? Sufficient/
Assessment Task Y/N initials insufficient Date

Case study 1

Case study 2

Case study 3

STUDENT DECLARATION

I _________________________________________________________ declare that these tasks are my own work.

None of this work has been completed by any other person.

I have not cheated or plagiarised the work or colluded with any other student/s.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student signature: _____________________________________________________________________________________

Student name: ________________________________________________________________________________________

Date: _________________________________________________________________________________________________

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ASSESSOR FEEDBACK
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

Assessor signature: __________________________________________________________________________________

Assessor name: _____________________________________________________________________________________

Date: ______________________________________________________________________________________________

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 ASSESSMENT TASK 2: CASE STUDIES

TASK SUMMARY:
You are to read each case study and complete the questions that follow.

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

 Access to textbooks and other learning materials
 Access to a computer and the Internet (if you prefer to type your responses).

WHEN DO I DO THIS TASK?

 You will do this task in in your own time.
 Write in the due date as advised by your assessor: _____________________________________

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will
need to do one of the following:
 Answer the questions that were incorrect in writing.
 Answer the questions that were incorrect verbally.

CASE STUDY 1: INFECTIOUS PATIENT

You are working in a residential aged care facility. One of the residents, Frances, recently had surgery on
her leg. Unfortunately she has returned from hospital with a methicillin-resistant staphylococcus aureus
(MRSA) infection.
You are one of the workers who care for Frances. You and your colleagues must work within the infection
control procedures to prevent the spread of MRSA to other residents or staff.

1.

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1. What is MRSA’s mode of transmission?

2. Where will you find the procedures for working with a client who has an MRSA infection?

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3. Should standard or additional precautions be used?

4. When working with Frances, when should you wash your hands?

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5. What PPE should you wear when working with Frances?

6. When should you remove your PPE?

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7. What should Frances and her visitors do in terms of hand hygiene?

8. Explain how Frances’s room should be cleaned.

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9. What needs to be reported in this situation?

10. What personal risks are involved when working with Frances?

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11. What further steps can be put in place to protect workers?

12. What is your duty of care when working with Frances?

What do I need to hand in for this task? Have I completed this?

Your answers to the questions 

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 CASE STUDY 2: BEHAVIOURAL ISSUE

Richard is an 82-year-old person with onset of dementia. He lives at home with his wife. You are required to
visit Richard in his home to assist with his care.
He has recently cut himself and his dressings need to be changed. When you arrive his wife tells you that
he hasn’t been himself today and is quite angry. You find this unusual – he is usually a gentle person.
You go inside and say hello to Richard. You explain who you are and that you are there to change his
dressings.
Richard tells you to go away because he doesn’t want any milk today. You explain again that you are there
to change his dressings. You get prepared to do this. Richard becomes very angry and throws all your
equipment on the ground. He yells at you to not touch him.

1. How will you report this incident?

2. How will the recording of your observations assist in Richard’s future care?

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3. What were the warning signs that all was not well with Richard on this day?

4. What was the risk to yourself in this incident? What was the level of risk?

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5. How does the service setting (that is, the person’s home) contribute to the risk involved?

6. What risk controls do you think could be put in place to reduce the risk of future visits to
Richard’s house?

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7. What could you do to address your levels of stress following this incident?

What do I need to hand in for this task? Have I completed this?

Your answers to the questions 

CASE STUDY3: HOME SAFETY

Hilda is a single mother of an 18-month-old girl, Charlie. Hilda is blind.

She lives at home and has done a good job of caring for her daughter since Charlie’s birth. She is, however,
concerned that Charlie is now mobile and running around. Last week she found her playing in the toilet
bowl with her toys. Hilda is also concerned about fire safety now there is a toddler running around.
Hilda needs help to care for her daughter.
 Hilda’s home is on one level.
 Furniture has been arranged so it is easy for Hilda to get around.
 Hilda uses a cane.
 In the past, Hilda has been able to confine Charlie to one area for play activities. Now there are toys all
over the place.
 Hilda is capable of providing meals for herself and Charlie.
 All cupboards have child safety locks.
 There are safety protectors on all power points.
 There is one smoke alarm in the kitchen – the battery was last changed 12 months ago.
 Charlie has learned that if she is very quiet, Hilda can’t tell what she is doing –this is how she was able
to play in the toilet without being detected.
 Charlie is a big child.
 She likes to be picked up a lot.
Today you are visiting Hilda to do a safety assessment of her home.

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Refer to the attached risk assessment form. The hazards have already been noted. Complete the rest of the
form using the risk rating table provided.

What do I need to hand in for this task? Have I completed this?

Completed risk assessment form 

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 RISK ASSESSMENT CONTROL FORM – HAPPYVILLE HOME CARE SERVICE

Site supervisor/manager Date

Name of person completing risk assessment

Hazard identification and initial risk rating Control measures and actions

Likelihood of Consequence Risk level Current control measures &

Hazard Potential harm harm occurring level rating effectiveness Further action/controls required

Charlie leaving
things where
Hilda can trip
over them

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 RISK ASSESSMENT CONTROL FORM – HAPPYVILLE HOME CARE SERVICE

Charlie
accessing
dangerous
objects (for
example,
knives,
poisons)

Electrical
power points

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 RISK ASSESSMENT CONTROL FORM – HAPPYVILLE HOME CARE SERVICE

Fire

Charlie’s
quietness –
Hilda cannot
tell what she is
doing

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 RISK ASSESSMENT CONTROL FORM – HAPPYVILLE HOME CARE SERVICE

Picking up
Charlie (risk to
worker)

Charlie’s
attraction to
playing in the
toilet with her
toys

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 RISK ASSESSMENT RATING MATRIX
Use this table to determine the current risk for each identified hazard.

LIKELIHOOD

Rare Unlikely Possible Likely Almost certain

The event will only The event is not likely The event may occur The event is likely to The event is almost
occur in exceptional to occur in a year within a year occur within a year certain to occur within
circumstances a year

Severe/Catastrophic
(Accidental death/ MEDIUM HIGH EXTREME EXTREME EXTREME
serious injury)

Major
MEDIUM MEDIUM HIGH EXTREME EXTREME
(serious injury)
CONSEQUENCE

Moderate
(Lost time due to workplace LOW MEDIUM HIGH HIGH HIGH
injury)

Minor
(Minor workplace injury – LOW LOW MEDIUM MEDIUM MEDIUM
no lost time)

Minimal
LOW LOW LOW LOW LOW
(no injury)

RISK LEVELS
Resolution at each level involves reducing the risk level to a lower level of risk
 Extreme – requires immediate assessment with management consideration. A detailed plan, regular monitoring and reporting is required with a target resolution within
1 month timeframe
 High – requires immediate assessment with senior staff consideration, planning and reporting. Target resolution should ideally be within 3 months
 Medium – reviewing of existing controls and planning required. Resolution timeframe should be within 1 year

Low – the risk may be tolerable and controlled if managed with high quality process and procedures

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