MINUTES OF MORNING BRIEFING

FRIDAY, 27 OCTOBER 2023 at PUTERI MEETING ROOM, DLR

Attendance
Muhd. Fadhil Abdullah (GM) – General Manager
Hairrudin Fadzli (EAM) – Executive Assistant Manager
Tailend Muchi (TM) – Purchasing Officer
Andriano Misno (AM) – Executive Sous Chef
Hasimah Kipli (HK) – HR Executive
Rafael Ashraf (RA) – Asst. Front Office Manager
Nora Anizza (NA) – Asst. Front Office Manager
Hudson Rimet (HR) - Revenue Officer
Suzanmaia Arip (SUZ) – Finance Executive
Mohd Shahrizean (MSA) – Sales Executive
Absent (with excused)
Christina Hiner Peter (OM) – Operations Manager
Shamsudin Ali (SA) – Executive Housekeeper
Matters
1. Front Office (FO)
Naperi Jalin (NJ) – Head Chef
Handi Wander (HW) – F&B Manager
Mark Mabin (MM) – Engineering Assistant Manager
Mohd Shefri (MS) – Senior Security Officer
Elfizza Hassan (EL) – HR Executive
Corina Hamdan (CH) – HSKP Services Officer
Kantan Tom (KT) – HSKP Services Officer
Rita Dundong (RD) – Recreation & Pool Manager
Shila Johari (SJ) – PA to General Manager
Aizat Nazmi (AN) – IT Executive
Suzie Ata (SZA) – Sales Manager
Action by/ Reported by
Remarks respective DHs

1.1 GROUP: Info RA

Today’s arrival Check in/out # of rooms
Ecas Consultants Pte Ltd 27-29/10/23 24
Kementerian Utiliti & 27-29/10/23 79
Komunikasi

Group In-House Check in/out # of rooms

Nil.

Group departure Check in/out # of rooms

Jabatan Pertanian (Drone) 24-27/10/23 8
Jabatan Pertanian (Jagung) 24-27/10/23 7

1.2 VIP: Info RA

Today’s arrival Check out Room No.
Ms. Rozana Heep 28/10/23 101
Mr. Amin Idris 29/10/23 1603
Exotics Stars Travel 29/10/23 1608

VIP in house Check out Room No.

Nil.

VIP departure Check out Room No.

 Nil.

1.3 DM Log:
1.3.1 Overall, ops went smoothly without any major Info RA
incidents/complaints from in-house guests.

1.4 Others:
1.4.1 (2) groups checking in today and expected heavy arrival. Info

1.4.2 To upgrade (10) rooms of senior officers from Kementerian Utiliti SALES
to DLR Deluxe Room. This is to allocate more rooms for any last-
minute bookers over the weekend period.

1.4.3 As mentioned by GM, any groups with a rate of RM355 and above, SALES
FO/Sales team may consider upgrading their rooms to DLR.

1.5 Pending Follow-Up Minutes:

1.5.1 As of 27/923:
i. To follow up on the purchase of world clock (analog type). 8/10/23
(Pending)

2. Reservation (RSVN)

2.1 Today’s Forecast

Info RA
Occupancy : 79.10%
ARR (RM) : 281.80
Rev Par (RM) : 171.52

2.2 Occupancy Forecast:

Date Day Occ % ARR Rev Remarks Info RA

Par
28/10 Sat 77.00% 308.95 225.66 Nil.
29/10 Sun 16.00% 227.49 29.67 Nil.
30/10 Mon 14.30% 259.05 29.28 Nil.

3. Catering & Events (C&E)

3.1 Today’s Functions:

Group # of pax Type of event Info MSA

-

4. Account (ACC)
Deadlines:
4.1 Other:
4.1.1 Overall, the internal audit result was satisfactory, and no other Info SUZ
issues raised.

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 4.1.2 As mentioned by GM, Santubong Bar will be converted to karaoke Info
and dart place and run by the ATV vendors. DBR will earn 20%
commission and (1) staff from the resort will in charge of the place.
The salary will be paid out by the vendor. It will be opens 6 days a
week. Any materials purchased before to be charged accordingly to
the vendors.

4.2 Pending Follow-Up Minute

Nil.

5. Human Resources (HR)

5.1 Number of staff working 139/156 Info HK

% of associates working 89%
% of associates on Annual Leave, Sick 11%
Leave, Off Day etc.
Deadlines:
5.2 HR Matters:
5.2.1 Management on duty (MOD) on: Info HK

Date/Day MOD’s
27/10/23, (Fri) Jimmy Nanu & Suhana Heep
28/10/23, (Sat) Mohamad Valentine
29/10/23, (Sun) Mohd Aizat Nazmi

5.2.2 HR Activity/Matters:
• Staff Updates
o Ms. Anastasia Angle Ak John – HSKP Department Info
- It was reported that she is taking (8) days of sick
leave due to broken right toe caused of
housekeeping trolley fell and step to her toe. The
caused of incident is due to uneven road. By next
2/11/23, she will be referred to orthopaedic
specialist at SGH.

• Activity
o New Recruits Orientation
Date : 31/10/23, (Tuesday)
Time : 9.00am – 5.00pm
Venue : Ranchang Room
Pax : 28

• Resignation
o Nil.

• Recruitment
o Nil.
5.3 Others:
5.3.1 The urine screening test is scheduled on 31/10/23 for both resorts Info
and the venue are at Sunset 1. In total, there are 28 pax for DBR

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 staff and 38 pax for DLR staff.

5.3.2 GDL & PSV training will be conducted on 8/11/23 at WJ Wego Info
Bintawa @ 7.30am.

5.4 Pending Follow-Up Minutes:

5.4.1 As of 18/8/2023:
i. To write a memo to MM & ASM to inform on the standard Completed
procedure of entering guest rooms. Any male staff must be
accompanied by Duty Manager if attending to any room issues
and the guest is female.
27/10/23: The memo has been drafted and will be sent by
today to relevant DHs.

5.4.2 As of 6/10/23:
i. The minimum salary offered by the Sheraton Hotel is 16/10/23
RM1,700. – HR to work out the preliminary budget and (Pending)
starts planning to follow the basic salary offered.

5.4.3 As of 13/10/23:
i. To check with city hotels on the staff meal budget per Completed
person.
27/10/23: Budget per meal is RM7.00. As informed by EAM,
HR to plan accordingly to increase the staff meals budget.

6. Food & Beverage, Kitchen & Banquet (F&B and KIT)

Deadlines:
6.1 Food & Beverage:
6.1.1 No of booking for: Info HW
• BBQ Steamboat : 0
• BBQ Bonfire :5
Info
6.1.2 F&B team is preparing for meals arrangement and setting up for the
in-house group function today.

6.2 Pending Follow-Up Minutes:

Nil.

6.3 Kitchen:
6.3.1 Kitchen team is preparing meals for the upcoming in-house group Info NJ
functions this week.

6.3.2 General cleaning is on-going at main kitchen by daily basis. Info

6.3.3 As commented by GM, the chicken rice was not ready during he
ordered on 26/10/23. Info

6.3.4 Reminded by GM: Lighting inside main kitchen were too gloomy and ENG
need to be brighten up. – For ENG action.

6.3.5 The price for chilled and frozen beef is the same. Info

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6.4 Pending Follow-Up Minutes:
6.4.1 As of 25/9/23:
i. To order the signage for micro herbs together with a stand. To Purchase
ii. To purchase salad spinner. For temporary, to use kitchen To Purchase
towel to dry and spin it manually.

7. Housekeeping (HSKP)

7.1 Staff on Duty: -

Location: # Of Staff working Info KT
Chambermaid 7
Supervisor 5
Laundry 7
Public Area 3

Others: -
Description: # Number of Rooms
Arrival 129
Departure 26
Occupied 33

7.2 Rooms/Public Area:

7.2.1 On Going Project : Info KT
i. Deep cleaning vacant room for arrival and next day arrival
and occupied room.
ii. 13 training module training
iii. Drain water for VC room

7.2.2 Total of ‘OOO’ Rooms :8

7.2.3 Total of ‘OOS’ Rooms : 18

7.2.4 Spring-cleaning room for today : Nil

7.2.5 The sliding window frame inside Room 234 needs to be change due
to rotting. The room has been ‘OOS’ in the system.

7.3 Pending Follow-Up Minutes:

Nil.
Info KT
7.4 Laundry:

Date/Day Occ (%) DBR Regional Saving

Laundry Cost (RM)
25/10, (Fri) 17.00% 636.20 0.00 636.20
26/10, (Sat) 11.70% 319.55 0.00 319.55
MTD 15,720.01 3,400.62 12,319.39
YTD 208,651.59 119,407.13 89,244.46

7.5 Pending Follow-Up Minutes:

Info RD
Nil.

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 Recreations:
7.6 7.6.1 Recreation revenue on 26/10/23: RM47.70
Info
7.6.2 Staff has been assigned to do set up for bonfire.
Info
7.6.3 To hang up the Head Hunters banner at pickleball court.
Info
Pending Follow-Up Minutes:
7.7 Nil.

Landscape:
7.8 7.8.1 No. of staff on duty :6
Info KT
7.8.2 Today’s landscaping project:
Info
i. Sweeping and blower dry leave at poolside Block 1 & 2
ii. Check / clear dry leave and cleanliness at chalet, block6/7
and hilltop surrounding area
iii. Grass cutting at main gate
iv. Set up potted plants at Casuarina Hall

7.8.3 To clear at least 10 feet all around the ‘Tua Pek Kong’ areas as the
Info
ATV vendors will make up the place with a nice seating area.

Pending Follow-Up Minutes:

7.9 Nil.

8. Engineering (ENG)

8.1 Utilities Consumption:

Date/Day Occ % Electricity (RM) Water (RM) Info MM
25/10, (Fri) 17.00% 2,418.78 536.64
26/10, (Sat) 11.70% 2,1176.96 443.52

8.2 Air conditioning servicing record:

Period-to-date 142 Info
Balance 11
Total 182

8.3 Maintenance Request (MRS) record: Pending

Total Request 36
Outstanding 1
Remarks • Room 126: To check hair dryer
condition
• Room 202: Bathtub pop up rusty
• Room 220: Aircon warmth
• Room 307: Dresser mirror bulb
fused & downlight bulb flickering

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 • Room 313: Closet downlight bulb
fused
• Room 314: Bathtub controller
loose to fix
• Room 315: Bedside lamp holder
loose to fix
• Room 415: Hairdryer holder loose
• Room 415: Downlight bulb fused

Deadlines:
8.4 Staff Manning:
8.4.1 Staff on duty :4 Info MM

8.4.2 Supervisor on duty

8.00am – 4.00pm :2
4.00pm – 12.00am :2
12.00am – 8.00am :1

8.5 Projects:
8.5.1 Wall socket checking record : 30/92 Info

8.5.2 Air-conditioner overhaul record : 4/12

8.5.3 S-trap servicing record : 30/92

8.5.4 Showerhead servicing record : 0/64

8.5.5 TQM Room Arrival : 26

8.6 Others:
Info
8.6.1 Mr. Suleiman Anuar from HCSB will be checking the FCU unit at Block
1 today.
8.7
Pending Follow-Up Minutes:
8.7.1 As of 20/3/2023: To Purchase
i. To purchase water filter for all units of blue water tank to (Pending)
filter out the dirt.

8.7.2 As of 28/6/2023:
15/07/2023
i. GM instruct Santubong Bar need separate meter for
(Pending)
utilities (water & electricity), get it install because August
when third party come in to do entertainment centre
they have to pay water and electricity.

8.7.3 As of 13/10/23:
i. To check whether the piping line source from the back of 14/10/23
Café Satang is from the water catchment tank. (Pending)

8.7.4 As of 23/10/23:
ii. Fan coil for Room 135 was in bad condition and beyond 25/10/23

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 repair. Overhaul has been done and the fin was fully (Pending)
blocked. – To email the estimated cost of installing split
unit aircon and changing the whole FCU for the blocks to
Mr. Suleiman Annuar (HCSB, ENG Division) to seek for his
advice.

iii. To attach the repair cost for Genset 5 and submit to Mr. 25/10/23
Dominic. (Pending)

9. Sales & Marketing (SALES)

Deadline:
9.1 Matters
Nil. MSA

9.2 Pending Follow-Up Minutes:

9.2.1 As of 27/9/23:
i. To check on the monthly marketing budget for Sales To Update
Department. – Reminded by GM.

10. Purchasing (PCH)

Deadline:
10.1 Matters:
10.1.1 Opening tender is scheduled today at 3.00pm in Purchasing office Info TM
for:
• Single dish washer
• Kitchen equipment
• Outdoor aircon unit (non-inverter)
• Outdoor and indoor aircon unit (non-inverter)
• Split unit aircon (non-inverter)

10.2 Pending Follow-Up Minutes:

10.2.1 As of 11/9/23:
In Progress
• To follow up on pending items (Urgent):
o Genset 5 Alternator
- 25/9/23: Documentations has been submitted to
Mr. Dominic’s office for approval and signature.

o Fire Extinguisher Purchase & Renew

- 25/9/23: The supplier has come and taking back
the old fire extinguisher for renewal process.

o Casuarina Hall Air Cond Split Units (Urgent)

- 25/9/23: Documentations has been submitted to
Mr. Dominic’s office for approval and signature.

o Block 1 & 2 Fan Coil Units

- Wiring works commence on 26/9/23.

o Ranchang Hall Air Cond Split Units (Urgent)

- 25/9/23: Documentations has been submitted to
Mr. Dominic’s office for approval and signature.

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 (Refer to email from Mr. Mark Mabin on 30/8/23)

10.2.2 As of 4/10/23:
i. To order (8) nos of 1200watt solar light for pickleball court. To Purchase
If the supplier does not have the stock, to order via Shopee
as approved by GM.
6/10/23: To order flood light type as per GM’s instruction.

10.2.3 As of 6/10/23:
i. To order goose at least 5-6 nos for the upcoming Christmas To Purchase
Eve. TM to look for a local supplier.
9/10/23: To purchase livestock and arrange for a slaughter.

11. Information Technology (IT)

Deadline:
11.1 Matters:
Nil. NO
REPRESENTATIVE
11.2 Pending Follow-Up Minutes:
11.2.1 As of 15/3/2023:
• To install (1) wide view CCTV at First Aider Room for safety 31/3/2023
purposes and to monitor staff discipline. (Pending)

11.2.2 As of 23/8/23:
• At the meantime, the Wi-Fi for Block 6 & 7 was out of order To Propose
due to broken fiber. Therefore, the connection is limited to
certain areas only. – To find a solution and propose to GM.

12. Security (SEC)

Deadline:
12.1 Matters:
12.1.1 No. of staff on duty :9 Info MS
• Morning :3
• Afternoon :3
• Night :2

12.1.2 Security Rounding Report:

Date/Day Morning Afternoon Night Info

26/10, (Sat) 5 6 5
Remarks • Overall, ops went smoothly, and no
accident/incident reported.

12.1.3 No. of visitor pass issued : Nil

Extra revenue gained from extra rooms : Nil

12.1.4 No. of walk-in voucher : 19

Total revenue : RM570.00

12.2 Others:
Nil.

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 12.3 Pending Follow-Up Minutes:
Nil.

13. Guest Feedback Survey

13.1 Nil.

13.2 Others:
Nil.

14. General Information / Others

14.1 Top Innovation Winner Award 2023

• DBR has been awarded with this award by 5 Pilar Media Info GM
Communication with the aspects of quality, dedication, credibility,
and innovation towards the society. The awards will be presented
on:
Date : 24/11/23, (Friday)
Time : 6.30pm
Venue : Sunlake Hotel – Jakarta
(SJ to register accordingly and prepare the travelling documents
accordingly)

This minute is prepared by:

Shila Johari
PA to General Manager

There being no other business, the meeting was adjourned at 11:31am. The next meeting will be on Monday,
30/10/2023 @ 10:00am at Puteri Meeting Room.

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