Jayanta Singha

jaynta.singh@gmail.com

+917005116155 / +919436312438
Credit & Collections Specialist
Having more than Six years of experience in customer handling, sales and Dharmanagar, INDIA
collection process. Involved in Banking, Finance, NBFC, Customer Services
(INDIA, APJ region and UK)
linkedin.com/in/jayanta-singha-07abb266

WORK EXPERIENCE SKILLS

Lead- Process Collection Accounts Receivable Customer Service
Sureminds Solutions Private Limited/ Capgemini Ind
05/2022 - 10/2022, Chennai and United Kingdom Debt Recovery Collection Management
Achievements/Tasks
I collect and maintain accurate credit information. Also review and verify
Leadership Team Management
overdue accounts . Being a Credit and Collections Process Lead, I contact
customers through call and email to confirm outstanding payments and renew
credit information to help minimize outstanding debts, also manage the team to Branch Handling Financial Services
do so and achieve the assigned allocation provided by the client.

Specialist- Customer Collection

Grow Asia Services Pvt. Ltd / D&S Global Solution Project- EDUCATION
Dell Computers
10/2021 - 04/2022, India and APJ Graduation B.A
Was hired on 6 months contract basis, as the staff was on maternity leave Govt Degree College Dharmanagar
Achievements/Tasks 2010,
Managing domestic & APAC clients to provide support and relevant information
on assigned products/services Ensuring TAT and appropriate actions to resolve
customers problems and concerns • Maintaining customer accounts and records
of customer interactions with details • Coordinating with sales and support teams
for sorting out technical/commercial issues with the clients.
LANGUAGES
Hindi
Branch Manager Full Professional Proficiency
L&T Financial Services Ltd.
04/2019 - 01/2020, Panisagar English
Achievements/Tasks Full Professional Proficiency
Shouldering responsibility of managing branch, Coordinating and identifying new
areas of delivering various services of the company leading Retail Finance Manipuri
Operations (RFG) of the branch. Administering activities like Front Line Sales Native or Bilingual Proficiency
Forces (Credit Officer’s); assisting in setting processes & systems and monitoring
activities to achieve business targets; Providing financial product & services on Bengali
assessing creditworthiness of individual / institution directly / indirectly linked to Native or Bilingual Proficiency
agriculture & other sector (including JLG, SHG, Renewal, etc.). Scrutinizing &
approving credit proposal along with relevant documents before making Assamese
recommendation for advance in compliance with organizational credit policies. Full Professional Proficiency
Reviewing existing policies and procedures & comparing the same with best
company practices. Undertaking activities like Fund Management, Disbursement &
Risk involved in operations of entire branch.

Collection Executive
Mahindra and Mahindra Financial Services Ltd.
01/2017 - 09/2018, Dharmanagar
Achievements/Tasks
Used to look after NPA contracts as well used to do reposition