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    RFO Voxlink For Radikari Depok

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    Moh Dwi Salindri
    A customer experienced bad internet performance from 12:48 to 13:30 on September 29, 2023. The service provider identified packet loss to a specific domain as the root cause and resolved the issue by changing the network route. The notification letter was sent to inform the valued customer of the service interruption and action taken to address the problem.

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    RFO Voxlink For Radikari Depok

    Uploaded by

    Moh Dwi Salindri
    9 views1 page
    A customer experienced bad internet performance from 12:48 to 13:30 on September 29, 2023. The service provider identified packet loss to a specific domain as the root cause and resolved the issue by changing the network route. The notification letter was sent to inform the valued customer of the service interruption and action taken to address the problem.

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    RFO Voxlink for Radikari Depok .Docx

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    A customer experienced bad internet performance from 12:48 to 13:30 on September 29, 2023. The service provider identified packet loss to a specific domain as the root cause and resolved the issue by changing the network route. The notification letter was sent to inform the valued customer of the service interruption and action taken to address the problem.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    9 views1 page

    RFO Voxlink For Radikari Depok

    Uploaded by

    Moh Dwi Salindri
    A customer experienced bad internet performance from 12:48 to 13:30 on September 29, 2023. The service provider identified packet loss to a specific domain as the root cause and resolved the issue by changing the network route. The notification letter was sent to inform the valued customer of the service interruption and action taken to address the problem.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 1

    Date: Friday, September 29, 2023

    Dear Valued Customer,

    We would like to inform regarding problem happened on Friday, September 29, 2023 that impacted to
    your link/services. Please kindly find detail information of the problem:

    Customer : RAJAWALI BERDIKARI INDONESIA, PT


    Service : Internet Dedicated Depok
    Capacity : 100 MBPS

    Ticket No : VXL-20230929
    Type of Fault : Bad Performance
    Start Date – Time : 2023-09- 29 12:48:00
    Closed Date – Time : 2023-09- 29 13:30:00
    Root Cause : Packet loss to centerix.moxcal.com
    Action Taken : Change the route

    We do apologize for the inconvenience caused to your operations. Thank you for your attention and
    cooperation.

    Prepared by

    NOC Team

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