Digital Logistics Capacity Assessments

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Uganda
Country name: Uganda
Official country name: The Republic of Uganda
Table of Contents
Name of Date
Chapter Organization
Assessor updated
Christine Adong
WFP Apr-15
Obita
1 Uganda Country Profile
Christine Adong
1.1 Uganda Humanitarian Background WFP Apr-15
Obita
Christine Adong
1.2 Uganda Regulatory Departments WFP Apr-15
Obita
Christine Adong
1.3 Uganda Customs Information WFP Apr-15
Obita
Christine Adong WFP Apr-15

Obita
2 Uganda Logistics Infrastructure

Christine Adong
2.1 Uganda Port Assessment WFP Apr-15
Obita
Christine Adong
2.2 Uganda Aviation WFP Apr-15
Obita
Christine Adong
2.2.1 Uganda Entebbe International Airport WFP Apr-15
Obita
Christine Adong
2.2.2 Uganda Gulu National Airport WFP Apr-15
Obita
Christine Adong
2.3 Uganda Road Network WFP Apr-15
Obita
Christine Adong
2.4 Uganda Railway Assessment WFP Apr-15
Obita
Christine Adong
2.5 Uganda Waterways Assessment WFP Apr-15
Obita
Christine Adong
2.6 Uganda Storage Assessment WFP Apr-15
Obita
Christine Adong
WFP Apr-15
Obita
3 Uganda Logistics Services
Christine Adong
3.1 Uganda Fuel WFP Apr-15
Obita
Christine Adong
3.2 Uganda Transporters WFP Apr-15
Obita
Christine Adong
3.3 Uganda Additional Service Providers WFP Apr-15
Obita
Christine Adong
3.4 Uganda Manual Labor Costs WFP Apr-15
Obita
Christine Adong
3.5 Uganda Telecommunications WFP Apr-15
Obita
3.6 Uganda Food Suppliers, Accommodation and Christine Adong

WFP Apr-15
Other Markets Obita
3.7 Uganda Waste Management and Disposal Christine Adong

WFP Apr-15
Providers Obita
Christine Adong
WFP Apr-15
Obita
4 Uganda Contact Lists
Christine Adong
4.1 Uganda Government Contact List WFP Apr-15
Obita
Christine Adong
4.2 Uganda Humanitarian Agency Contact List WFP Apr-15
Obita
4.3 Uganda Laboratory and Quality Testing Christine Adong

WFP Apr-15
Company Contact List Obita
4.4 Uganda Port and Waterways Company Contact Christine Adong

WFP Apr-15
List Obita
Christine Adong
4.5 Uganda Airport Company Contact List WFP Apr-15
Obita
4.6 Uganda Storage and Milling Company Contact Christine Adong

WFP Apr-15
List Obita
4.7 Uganda Fuel Provider Contact List Christine Adong WFP Apr-15
Obita
Christine Adong
4.8 Uganda Transporter Contact List WFP Apr-15
Obita
4.9 Uganda Additional Service Provision Contact Christine Adong

WFP Apr-15
List Obita
Christine Adong
4.10 Uganda Railway Company Contact List WFP Apr-15
Obita
Christine Adong
WFP Apr-15
Obita
5 Uganda Annexes
Christine Adong
5.1 Uganda Acronyms and Abbreviations WFP Apr-15
Obita
1 Uganda Country
Profile
Uganda Country
Profile
Generic country information can be located from sources which are regularly
maintained and reflect current facts and figures.
Generic Information:
Uganda is located within Eastern Africa, west of Kenya (coordinates 1.00º N, 32.00º
E) and shares its borders with Democratic Republic of the Congo 765 km, Kenya 933
km, Rwanda 169 km, South Sudan 435 km and Tanzania 396 km. It has a total area of
241,550.7 sq. km, of which land is 199,807.4 sq. km and water is 41,743.2 sq. km. The
country is landlocked with no coastline or maritime claims. The terrain is mostly
plateau with a rim of mountains. The land is fertile, well-watered with many lakes and
rivers.
Sources:
http://en.wikipedia.org/wiki/Uganda
http://www.bbc.co.uk/news/world-africa-14112297
http://www.countrystat.org/uga
Find the country in the generic links below:
Wikipedia Information on Uganda
IMF information on Uganda
Economist Intelligence Unit information on Uganda*
(*note - this is a paid service)
Humanitarian Info:
WFP information on Uganda
UNOCHA information on Uganda
Facts and Figures:
Wolfram Alpha information on Uganda
World Bank information on Uganda
World Population Review information on Uganda
1.1 Uganda
Humanitarian
Background
Uganda Humanitarian Background
Disasters, Conflicts and Migration

Calamities and Seasonal Affects
Capacity and Contacts for In-Country Emergency Response
Government
Humanitarian Community
Uganda Humanitarian
Background
Disasters, Conflicts and Migration
Disasters,
Conflicts and
Migration
Yes
Natural Disasters Comments / Details
/ No
Drought Yes Parts of Western and Central Uganda to mid Northern and Eastern
regions are affected by drought. It affects the pasture and water
levels along the cattle corridor in the west and can result in human
and livestock deaths when severe.
Many parts of Western and Central Uganda are prone to seismic

activity. In 1994 Uganda experienced earthquakes in the Ruwenzori
region followed by numerous waves of earthquakes in 2007.In July
Earthquakes Yes
2013; earthquake was experienced in Kampala, Hoima and Kagadi
but no major effects were experienced in the Lake Albert Region,
usually the epicentre of earthquakes.
For info the Centre for Research on Epidemiology of Disasters:

Epidemics No
http://www.emdat.be/country-profile
Extreme
No
Temperatures
Kampala, Northern and Eastern parts of Uganda are prone to

flooding. It usually occurs in periods of intense rainfall and el-Niño
phenomena. They are seasonal and build up slowly causing a lot of
Flooding Yes
damage to crops, settlements and trigger landslides. Heavy rains at
the beginning of May 2013 caused the banks of the Nyamwamba
river to burst, resulting in to flooding in Kasese district.
Pests are a major problem. They affect the crops causing damage
Insect Infestation Yes during the growing season and the harvesting season. This results
in serious food shortages and famine.
The areas that are mostly affected by landslide include Kigezi,

Bugisu, and the Ruwenzori region. Landslides can be sudden and
difficult to predict. The Government is currently working with local
Mudslides Yes
communities to relocate settlements to areas that are less prone to
landslides. On March 1, 2010, landslides hit Bududa District, buried
about 150 people and displaced about 8,000 people.
Due to its location in the middle of both the Eastern and Western
Volcanic
Yes Rift Valleys, many parts of Western and Eastern Uganda have
Eruptions
dormant volcanos.
High Waves /
No
Surges
Wildfires No
High Winds No
Man-Made
Issues
Historically, Uganda has been plagued by internal armed conflicts

Civil Strife Yes leading to massive human displacement. See following links
http://www.globalsecurity.org/military/world/war/uganda.htm
Uganda has been involved in regional conflicts. For years, countries

in the Great Lakes Region were affected by armed conflict and large
scale terrorist attacks. In 2010, 76 innocent Ugandans lost their
lives to terrorist attacks by a Somalia based terrorist group. This
International
Yes increased in 2013 to a significant level due to Uganda’s and other
Conflict
East African states’ contribution of troops to the AU Mission in
Somalia (AMISOM), with the Somalia-based terrorist group al-
Shabaab being the primary terrorist threat. There have been arrests
of suspected al-Shabaab in Kampala
Internally
Displaced No
Persons
Refugees The on-going unrest in South Sudan as well as DR Congo has led to
Yes
Present refugee influx into Uganda –see link http://www.unhcr.org
Landmines / UXO
No
Present
Other Comments
Calamities and Seasonal Affects
Seasonal Affects on Transport
From (month) to
Transport Comments
(month)
Primary Road All major roads are tarmacked and passable. Obstacles January-
Transport can be faced during rainy seasons. December
Within the rural areas, heavy rains can cause

Secondary Road January-
inconveniences and disruption of transport along the
Transport December
unpaved and murrum roads.
Rail Transport The Rail way line is not affected by seasonal effects January-
and operates from Mombasa to Kampala/Tororo and December
from Kampala to Port Bell. However, the line from
Tororo to Pakwach has not been operational. For line to
Northern Uganda, repair works were completed in
August 2013. Plans are underway to rehabilitate the line

to Western Uganda.
Generally not affected by the seasons. The airports are January-

Air Transport
operational all year round. December
Waterway January-
Not affected by the seasons
Transport December
The climate is equatorial though not uniform.
It is generally rainy with two dry seasons (December to February, June to August).
It is semiarid in the northeast which is dry and prone to drought in some years. The
southwest region rains heavily throughout the whole year. The areas around the
northern shores of Lake Victoria receive rains twice a year from March to June and
from November to December.
The road infrastructure has improved tremendously over the last couple of years. The
main corridor within Uganda is not affected much by the rains. The one challenge that
can cause delays in the movement of goods is Customs bureaucracy at the boarder
points into Uganda.
Seasonal Affects on Storage and Handling (economic, social, climate…)
From <month> to
Activity Comments
<month>
Storage Tropical climate, the humidity is high during the wet season January-December
and the higher temperatures
Loading/unloading and handling in the warehouses are

manually handled all year round. Not mechanized except
palletized non-food items that are handled with the help of a
Handling January-December
fork-lift. Re-conditioning and re-packaging is done when
necessary. Damage to bags through handling process is
minimal.
Other n/a
Capacity and Contacts for In-Country

Emergency Response
Government
For general information on Uganda Government, see Government of Uganda Website
The Department of Disaster Management and Refugees coordinates the development

of capacities for the prevention, preparedness and response to natural and human
induced disasters and refugees. For more information See links
Uganda Office of the Prime Minister Website
The Government, through the office of the Prime Minister, makes every effort to
respond to emergencies within its capacity, but also works very closely with
Humanitarian organisations to meet the needs of affected communities.
There is a technical team within the Office of the Prime Minister that is specifically
mandated to manage disaster and refugees. The military are also sometimes called
upon to support.
Government contact list
Annex 2.1 Government Contact List.doc
Governement of Uganda Website
Humanitarian Community
The humanitarian community in Uganda outlined at following links
About the Humanitarian Community in Uganda
Humanitarian Agencies working in Uganda
For any humanitarian situation, the Office of the Prime Minister through it Disaster
Preparedness desk has to sanction an agency to respond to any situation.
Annex 2.2 Humanitarian Agency Contact List.doc
1.2 Uganda
Regulatory
Departments
Uganda Regulatory
Departments
Civil Aviation Authority
The Civil Aviation Authority falls under the Ministry of Works and Civil Aviation
Authority. The core objective of the Authority is to promote the safe, regular, secure
and efficient use and development of civil aviation inside and outside Uganda.
Civil Aviation Authority of Uganda
Uganda National Bureau of Standards (UNBS)
Uganda National Bureau of Standards is a parastatal body established by Act of

Parliament under the Ministry of Tourism, Trade and Industry. Its day to day
management is done by The Executive Director who is elected by the board.
Uganda National Bureau of Standards
Ministry of Trade, Industry and Cooperatives (MTIC)
The Ministry of Trade Industry and Cooperatives was formed out of a merger of the
Ministries of Tourism Wildlife and Antiquities, Ministry of Cooperatives and Marketing,
Ministry of Commerce and Ministry of Industry and Technology.
Ministry of Trade, Industry and Cooperatives
Uganda Revenue Authority (URA)
Uganda Revenue Authority is a statutory Government body in charge of collecting

taxes, accounting for the collected taxes in accordance with the statute under which it
was established in 1991.URA broad objective among others is to reduce poverty and
increase the standard of living for Ugandans.
Uganda Revenue Authority
Ministry of Foreign Affairs
The Uganda ministry of foreign affairs should be the first point of contact for
agencies not represented in Uganda
Ministry of Foreign Affairs

1.3 Uganda Customs

Information
Uganda Customs Information
Duties and Tax Exemption
Emergency Response:
Exemption Regular Regime (Non-Emergency Response):
National Customs Legislation and Regime
Organizational Requirements to obtain Duty Free Status
Exemption Certificate Application Procedure:
Exemption Certificate Document Requirements
Customs Clearance
Customs Clearance Document Requirements

Weight and Value Band
Transit Regime
Uganda Customs
Information
East African Community Customs Management Act 2004 (EACCM)
EAC Single Customs Territory

The EACCM act regulates the management and administration of customs duties and
imports in Uganda, with a decentralized system where each country collects its own
revenue. This is applicable to all countries that are signatory to the East African
Community collaboration.
The handling of internal container depots in Uganda has been liberalized to increase
revenue collection, improve cargo flow and create jobs. There are a total of 12
privately owned internal container depots (ICD) in Uganda. Goods can either be
cleared at the border or at an inland depot. Organizations therefore have two options.
One option is to clear at the border, and the second to clear inland. See options and
circumstances below.
Option 1: Ability to do clearance at the border
- For organizations that already have exemption
- For corporate companies especially manufacturing companies handling raw

materials
Option 2: Ability to do inland clearances
- In circumstances where the truck arrives but does not have full documentation.
The clearing company moves the cargo to an ICD and releases the trucks pending
clearance
To increase storage capacity a proposal has been made to Uganda Investment

Authority by a private entity to establish a freight village and dry port.
Duties and Tax Exemption

Only items, food and non-food, that are not on the prohibited/restricted list under the
law at the time of import are permitted. The items specification, quality, packaging
and labelling should be in conformity with the International standards of importation.
The items imported should have a valid shelf life period; Shipping documents must be
presented to relevant Customs authorities in the original form in time; mandatory tax
waiver request for both food and non-food items from MoFA where applicable;
clearance with Communication Commission for entry of communication equipment,
and National Drug Authority for Humanitarian drugs; mandatory checks (verification)
at entry by regulatory authorities namely Customs, Uganda Quarantine Inspection
Services, Uganda National Bureau of Standards and the organisation should have an
appointed customs clearing/forwarding agent.
For contact information regarding government custom authorities, please follow the
link below:
Uganda is a landlocked country, encircled by Kenya, Tanzania, Rwanda, DRC and

South Sudan. The following are the crossing points to the neighboring countries:
Kenya: There are three major crossing points: Malaba, Busia, Port Bell, and Jinja Pier
Rwanda: Katuna, Cyanika, Gatuna, Miriama hills and Kagitumba on Rwanda border is
the major transit point.
DRC: For trucks to Goma its Bunagana, to Bunia it is Zombo in Arua and all roads to
Goli
-Across Lake Albert to Bunia and Ntoroko
-From Kesese to DRC the transit point is Mpondwe
Tanzania: - There are two major crossing points: Mutukula and Port Bell.
South Sudan: -Elegu/Nimule, Madi Opei/Tseretenya and Oraba/Kaya transit points.

Below are the contacts for the focal points for the respective border posts.
Emergency Response:
[Note: This section contains information which is related and applicable to ‘crisis’
times. These instruments can be applied when an emergency is officially declared by
the Government. When this occurs, there is usually a streamlined process to import
goods duty and tax free.]
In the following table, state which of the following agreements and conventions apply
to the country and if there are any other existing ones
Ratified by Country?
Agreements / Conventions Description
(Yes / No)
WCO (World Customs Organization) member Yes. 1962
Annex J-5 Revised Kyoto Convention Yes. 25/3/2002
OCHA Model Agreement Yes. 2006
Tampere Convention (on the Provision of Telecommunication

Yes. 5/9/2002
Resources for Disaster Mitigation and Relief Operations)
Yes.
COMESA 21/12/1981
Regional Agreements (on emergency/disaster response, but also
customs unions, regional integration) IGAD January 1986
OAU (NOW AU)
25/5/1998
Exemption Regular Regime (Non-Emergency

Response):
[Note: This section should contain information on the usual duties & taxes exemption
regime during non-emergency times, when there is no declared state of emergency
and no streamlines process (e.g. regular importations/development/etc.).]
National Customs Legislation and Regime

Clearing of goods in Uganda is a statutory requirement and can be done by a
registered clearing agent only. However, where organisations have employed qualified
Clearing personnel, the organisation can undertake its own clearance with the right
approvals.
Organizational Requirements to obtain Duty

Free Status
United Nation Agencies
WFP imports are generally duty and Tax exempt except for purchase of non-food
items where tax exemption is sought on a case by case
Non-Governmental Organisations (NGOs)
In the past all NGO’s were tax exempt. Unfortunately the facility was abused and the
Government was forced to withdraw the blanket provision. Tax and duty exemption is
now granted to only diplomatic missions and on a case by case basis, depending on
the status of the project for which the exemption is being sought. If the mission or
actual project/programme, is in support of a specific public service i.e. health, Water,
education, environment etc., the line Ministry would facilitate the tax and duty
exemption application. Once the agreement is made with the line Ministry they
become responsible for the tax and duty. The line Ministry issues the applying entity a
promissory note (letter) with a Customs Product Code (CPC) which is passed on to
the consignees Clearing Agents. The Clearing Agent enters the code into the system
(process is computerised). The promissory note is then approved by the Permanent
Secretary of the line Ministry. The exemptions are then processed by the Ministry of
Foreign Affairs.
World Food Programme
WFP imports are generally duty and Tax exempt except for purchase of non-food
items where tax exemption is sought on a case by case. A tax exemption certificate
is usually applied for on case by case basis and appended to the entry at the time of
lodgement, in lieu of payment to the bank for non-food items. On request WFP applies
a statutory Instrument enshrined in the Finance Bill for customs clearance of food
Non- Governmental Organizations (NGOs)
Duty and tax exemption for NGO’s is dependent on the type of goods being imported
and purpose of the goods. For humanitarian imports the Government would require:
a) Evidence from the country of origin which is then submitted to the concerned
ministry.
b) The consignee NGO must be registered and have a physical address in Uganda.
Copies of registration must be submitted.
For each import/consignment the packing list, commercial invoice, air waybill or bill
of lading is sent to the Prime Minister’s office (OPM). The Prime Minister’s Office will
liaise with the Treasury to endorse the permission for tax exemption.
c) Cover letter to the Office of Prime Minister explaining nature of work being
carried out and proof of how the work will benefit the community (ties) within Uganda
in the area of operation.
d) Certificate of registration as a charity organization (NGO/INGO) registration

certificate in the country (Uganda).
e) Copies of commercial invoices/Parking list for the items to be exempted from

tax.
f) Airway bill or Bill of Lading for the items.

g) If request is accepted by the Office of the Prime Minister, communication is

made to the Ministry of Finance/Treasury to clear the taxes on behalf of the
NGO/INGO.
h) At this point the Treasury issues a Tax exemption letter to be presented to URA to
release the said consignment with commitment of treasury to pay on behalf of the
agency (NGO)
For all imports the packing list, commercial invoice, airway bill or Bill of Lading must
be sent to the Office of the Prime Minister (OPM). The OPM will then liaise with the
Treasury to endorse permission for tax exemption.
The Department of Disaster Preparedness and Refugees in the Office of the Prime
Minister is the lead government desk in disaster preparedness and management in
Uganda. The coordination of international and domestic disaster relief is undertaken
by this Department through the National Emergency Operations Centre. In addition,
the Department is responsible for mobilising resources in collaboration with UN
agencies, including Uganda Red Cross Society and other humanitarian organisations,
to assist disaster victims immediately after a disaster and in the restoration of their
lives.
The government usually requests international assistance whenever disasters exceed

national coping capacity through the Central Appeals Process. Exemptions are
granted to UN agencies and some NGOs if their imports are meant to support a public
service or an emergency operation.
United Nations Agencies
WFP and other UN agencies’ imports are generally duty and Tax exempt and this includes
food and non-food items under their diplomatic status. Process normally involves
presentation of all shipping documents plus a tax exemption from MoFA to customs.
Non-Governmental Organizations
Duty and tax exemption for NGOs is dependent on the type of goods being imported and
purpose of the goods. For humanitarian imports the Government will require:
1) Evidence from the country of origin. This evidence is submitted to the Ministry of Foreign
Affairs.
2) The consignee NGO must be registered and have a physical address in Uganda. Copies
of registration must be submitted.
3) Cover letter to office of Prime Minister explaining nature of work being carried out and
proof of how the work will benefit the community (ties) within Uganda in the area of
operation.
4) Certificate of registration as a charity organization (NGO/INGO) in the country (Uganda).
5) Copies of commercial invoices/Parking list for the items to be exempted from tax.
6) Airway bill or Bill of Lading for the items.
7) If request is accepted by the Prime Minister’s office, communication is made to Ministry

of Finance/Treasury to clear the taxes on behalf of the NGO/INGO.
8) At this point the treasury issues a tax emption letter to be presented to URA to release
the said consignment with commitment of treasury to pay on behalf of the agency (NGO).
Exemption Certificate Application

Procedure:
Duties and Taxes Exemption Application Procedure
Generalities (include a list of necessary documentation)
Uganda Duties and Taxes Exemption and Customs Clearance Process

The following is information on the duties and taxes exemption process and customs
clearance process in Uganda. As the two are largely intertwined, they are explained together.
However, as an excerpt, here is how to obtain a duties and taxes exemption:
In order to obtain exemption certificate for non-food items the following applies:
1. A triplicate application must be made to the Protocol Office of the Ministry of

Foreign Affairs using the appropriate form.
2. The Permanent Secretary will then approve/reject the application.
3. Once done, one copy is retained by the Ministry, one copy is forwarded by them to
the Customs and Excise Department and one copy is returned to WFP to go along
with the other supporting documents related to the importation.
4. When the goods are being declared and cleared with Customs, WFP must present
the exemption certificate together with any other required documents. Included in
these required documents it must show that WFP is the consignee of the goods.
Note:
1. Uganda Revenue Authority and the Ministry of Foreign Affairs have controls in
place to monitor the goods being imported in relation to the exemption certificates
approved.
2. An exemption must be applied for before the arrival of the goods in the country.
3. The total time required for obtaining duty and tax exemption certificate is at
minimum 3 working days, but it depends on the workload of the approving officer.
In the case of food items, WFP has blanket coverage and only needs to present a declaration
to Uganda Revenue Authority (Customs) with the supporting import documentation.
REQUIRED DOCUMENTS
Bill of Entry and Supporting Documents

Declaration of goods to Customs is done on a bill of entry (SAD). The following are declared
on the entry:
- Consignor (Exporter)
- Consignee
- Clearing Agent
- Origin
- Value
- Currency Code
- Commodity Code (HSC) description of goods

- Quantity
- Customs Procedure Code

- Payment Account (ASYCUDA world)
In Uganda two ASYCUDA (Automated System for Customs Data) Versions are in use namely,
ASYCUDA 2.7 and ASYCUDA World. The latter system allows importers to do self-
assessment of duty for their goods while in the former system duty assessment is done by
customs.
Under both Systems, the Customs Clearing Agent prepares a work sheet indicating all the
features listed above and takes it to the Direct Trader Input (DTI) Centre for registration.
A print out of the entry is then produced with an entry number automatically allocated by the
computer.
The following documents support a declaration and should be availed to the customs agent
prior to arrival of goods.
Commercial Invoice
Packing list
Bill of Lading/Airway Bill/Railway Consignment Notes
Sales Agreement
RCTD/TI
Certificate of Origin
Fumigation Certificate
Phytosanitary Certificate
Import Permits for restricted imports like drugs, arms and ammunitions, fertilizers,
live plants, live animals, soil etc.
Other documents that may be attached on entries to support a declaration include:
Proof of payment documents like Telegraphic transfer (TTs)

Motor vehicle registration/Deregistration Certificate
Letters of Credit
Receipts.
It should be noted that not all declarations must have all the above listed supporting
documents. It depends on the nature of the import and how the transaction was carried out.
Process to be followed (step by step or flowchart)
RECEIPT, CHECKING AND PASSING/REJECTING IMPORTATION DOCUMENTS
Receiving and Passing a Declaration
Goods are deemed to be entered when the entry, made and signed by the owner in the
prescribed manner, is accepted and signed by the proper officer (Customs Officer) and any
duty due or deposit required in respect of the goods has been paid or security (Bond of Tax
Exemption certificate) has been given for compliance with the law.
Under ASYCUDA 2.7 after the entry has been captured in the computer it is stamped and
signed by the proper officer but payment of duty is done after assessment at Long room.
Under the ASYCUDA World System, after the registration of the entry at a DTI, payment is
done at the bank and the entry lodged at the Customs Business Centre (Long room).
Exemption Certificate Document

Requirements
Duties and Taxes Exemption Certificate Document Requirements (by commodity)
NFI Vehicles Staff

(Shelter, Telecoms
Food Medicines & & Office
WASH, Equipment
Spare Parts Supplies
Education)
Yes, Yes, Yes, Yes, Yes,

Original Original, Original, Yes, Original, Original, Original,
1 copy, 1 copy, 1 copy, 1 copy, 1 copy, 1 copy,
Invoice
applies to applies to applies to applies to all UN applies to applies to
all UN and all UN and all UN and and NGOs] all UN and all UN and
NGOs] NGOs] NGOs] NGOs] NGOs]
Original Original Air Original Air Original Air Original Air

AWB/BL/Other Original Air
Air waybill waybill or waybill or waybill or waybill or
Transport waybill or bill of
or bill of bill of bill of bill of bill of
Documents lading.
lading. lading. lading. lading. lading.
Donation/Non- Original Original Original Original Original Original

Commercial Certificate Certificate Certificate Certificate of Certificate Certificate
Certificates of Export of Export of Export Export of Export of Export
Yes
Packing Lists Yes Original Yes Original Yes Original Yes Original Yes Original
Original
Other Certified n/a Import JVIC Copy of

Documents Food test license Certification passport,
certificate from from exporting offer letter
from Uganda country(showing from the
exporting national that the MV has organisation
country, drug been tested and and work
PIP for authority fit for purpose) permit
Uganda, before
UNCST, importation,
UQIS and certificate
UNBS of analysis
from
exporting
country
Additional Notes:
Clearing of goods in Uganda is a statutory requirement and can be done by a registered

clearing agent only. However, where organisations have employed qualified Clearing
personnel, the organisation can undertake its own clearance with the right approvals.
Customs Clearance
The Customs clearance of goods is done by lodging Import entries and other
clearances which are a legal declaration to Customs under the Customs and Excise
Act 2004. To expedite the process of clearing goods is conducted smoothly; certain
documents required by Customs should be available on request by the customs
officer.
General Information
Customs Information
Document
1. A Customs Bill of Entry duly completed and signed by a
Requirements
Customs Agent.
2. Other documents related to the purchase and importation of
the goods such as:-
a) Commercial Invoice
b) Bill of Lading (for Imports by Sea)
c) Airway Bill (for imports by air)

d) Railway consignment note (for imports by rail)

e) Freight Invoice
f) Insurance certificate (if goods were insured)

g) Proforma Invoice
h) Certificate of Origin
i) Permits (if necessary)
j) Original and translated certificates of cancellation or
k) permanent export for motor vehicles

l) Road transit Customs Document (Commonly known as
m) C63) prepared at seaport and entry port in Uganda.

n) URA Form 1 for Motor vehicles
o) • Any other relevant documents.
Embargoes None
Narcotic drugs, explosives, imitation and counterfeit currency

notes/coins, pornographic materials, matches containing white
phosphorous,
Prohibited Items soaps and cosmetic products containing mercury, used tyres for
commercial and passenger vehicles, counterfeit goods, distilled
beverages containing essential oils or chemical products which are
injurious to health, protected species, etc.
Arms, ammunitions, explosives requires special permit from the ministry

General Restrictions
of defence.
Customs Clearance Document Requirements

Customs clearance is mandatory for all goods imported in to the country
1. Note that the standard documents used in the application for tax exemption are
the same documents that are used for clearance of goods. Additional documents
may be required on a case by case basis depending on the nature of the import.
2. Note that UN organisations, by the nature of their registration are duty and tax
free. WFP food imports are tax free. However, any relief items are granted
exemption on a case by case basis.
Weight and Value Band

For document rates over 5 lbs., please see the DHL Express 9:00 (non doc) rates
starting at 6 lbs. below. These rates are applicable to both documents and non-
documents.
Please refer to the Rate Zone Table (page 6) when determining your rates.
http://www.dhl.co.uk/en/express.html
A) Customs Clearance for Import by Road
The EAC Heads of State early this year (2013) assented to the One Stop Border Posts
Bill 2012 which provides for the establishment of One Stop Border Posts (OSBP) in
the region in order to facilitate trade through the efficient movement of goods and
people within EAC. This OSBP bill concept is aimed at harmonising transit clearance,
with two officers from bordering countries sitting under one roof to handle transit
documents concurrently in order to save time.
Construction of a border post at Malaba on Kenya-Uganda border is underway and

also funding of ASYCUDA WORLD, the system that allows 24-hour clearing of cargo
using remote control, the electronic cargo tracking system and integrated border
management system in both Malaba and Busia borders.
http://www.newvision.co.ug/news/648040-construction-starts-at-malaba-busia-
border.html
http://www.businessdailyafrica.com/EAC-passes-law-on-one-stop-border-
posts/-/539546/1762148/-/qnslcz/-/index.html
http://www.capitalfm.co.ke/business/2013/04/eala-passes-one-stop-border-law/
Outlined below is an overview of the customs clearance process for the importation
of cargo conveyed by road at Malaba and Busia Uganda border Customs Stations, as
it relates to WFP humanitarian food aid commodities and relief items imports.
However, process (A) also applies to other humanitarian organisations and refers to
transit entry clearance whereby Malaba customs clears goods to the Internal
Container Depots in Kampala/Jinja, etc., for onward Inland clearance.
Outward clearance from Kenya (Export) is quite uncomplicated. Major documentation

will have been done at the point of loading (Mombasa or Nairobi). At Malaba simple
reconciliation is done to confirm exit and ensure that transit cargo is not dumped
within Kenya. Clearance of imported goods in Uganda may involve various
government agencies with different public service roles as well as standards. For
example in health it would be the monitoring of standards in terms of protection of
diseases on human, animals and plants. Therefore other agencies like Uganda
National Bureau of Standards, Uganda Drugs Authority and Ministry of Agriculture
plant Protection officers ( Uganda Quarantine Inspection Services) may be involved in
physical verification of the cargo.
1. In bound trucks follow a queue, after clearance through the Kenya Revenue
Authority (KRA). Each truck stops at the Lower Inward Gate Uganda, the driver
presents two copies of Kenya Revenue Authority (KRA) Bill of Entry C63 for recording
truck number, the cargo description and allocation of an inward rotation number.
(Duration will depend in what position the truck is in the queue, but in all within
1hour).
2. The truck proceeds to the yard and stops at the gate entrance where the driver is
issued with a parking invoice. On entering the yard each truck is then subjected to
verification by three regulatory authorities. (Duration: 30 minutes minimum).
Uganda Revenue Authority (URA):
WFP food items are not subject to full URA customs physical verification but
‘sighting’. Also a customs seal is affixed onto the fuel tank of every truck to prevent
drivers from dumping fuel on the black market.
Uganda Quarantine Inspection Services (UQIS):
Inspectors check for any pest infestation, plant infections, grain breakage or
contamination in commodities entering the country or in transit to third countries as
per international conventions. Upon checking each truck, the UQIS inspector allows it
in or directs fumigation or may recommend destruction, depending on the findings.
For processed foodstuffs, after inspection he forwards to UNBS for quality check.
Uganda National Bureau of Standards (UNBS):
Inspectors check for conformity with standards relating to quality, shelf life,
packaging, and contamination in the foodstuffs and relief items. Imports meeting the
required standards are allowed in, but any commodity falling short of these standards
is impounded, re-exported to the country of origin or destroyed.
3. After the physical verification a truck proceeds to the parking yard. The driver
hands over the two original C63 crossing copies and a copy of the WFP Waybill to the
WFP clearing office at Malaba. For NGOs the same would apply, two original C63 and
a copy of the organisations waybill to their appointed agent.
4. The transporters/drivers pays URA Road user charges per truck of UGX 82,200/=
for Kampala and UGX 10,000/= for Tororo respectively plus bank charges. A bank
payment advice form is requested for and payment is made through the bank, the
returns take not less than 4 hours before URA issues a receipt.
Furthermore the transporters must pay parking fees of UGX 10,000 after every 24
hours per truck in the old yard or UGX 12,000 in the new yard. The Road User Charge
receipt is handed to WFP staff/ or authorised clearing agent to attach to the entry
which will be prepared as follows.
5. The WFP/NGO Uganda customs documentation commences at this point. A

Customs Bill of Entry (IM4) is prepared for declaration of each truck received, by self-
data capture done electronically on-line with a system known as Direct Trader Input
(DTI) / Automated System for Customs Data (ASYCUDA World) which is linked to the
main URA server for instant data transfer from a remote DTI Centre. A hard copy print-
out of each bill of entry is attached with the two C63 crossing copies plus a
WFP/NGO non-commercial invoice. This compilation is hand carried back to UQIS and
UNBS for official certification. The UNBS also requires submission of a completed
application forms indicating details relevant for import inspection and clearance.
6. Upon endorsement by UQIS and UNBS, the entries are lodged at the Customs Long-
room receiving section. Here, the entry reference numbers (allocated at data capture)
plus other cargo particulars are manually entered in a receiving register.
Note: WFP has a blanket duty exemption on imports of Food items but for imports of
Non Food Items, a specific tax exemption form is obtained from the Ministry of
Foreign Affairs per consignment and attached on the Bill of Entry. NGOs require the
tax exemption without which they must pay the full tax.
The Customs Long-room is a restricted area to non-customs staff members.

WFP/NGO staff is not exceptional in this case. Consignees and their agents therefore
have limited control over the documents lodged once they are received at lodging
point. The lodged entries process is however followed up through window pin holes.
Currently for WFP, the maximum time frame allotted within which to process a lodged
home use entry is 48hrs.
7. From the Receiving section, the entry is forwarded to the Assessment desk to be
vetted for any discrepancies in the declaration. The cargo value is reviewed; any
errors or inconsistencies in declaration or data capture are queried and corrected.
The Officer also queries the ASYCUDA World system to determine the channel of
further processing i.e. Green, Yellow or Red. Invariably if the system allocates WFP
entries to the green channel the entries are forwarded to the Releasing Officer who
sends the courier or agent or consignee in the case of WFP to take them to the Bonds
section.
8. At the Bonds section, dispatch copies of the C63 from Kenya are attached to the
original C63 Crossing copy and reconciliation is made in the register. The Entries are
then sent back to the Releasing officer’s desk (In Charge Customs Long-room)
9. The Releasing Officer then reviews each entry to ensure that all procedures have
been observed, prints a release order then endorses the entry as released and
forwards to Separation desk.
10. At Separation desk, an entry is split into Importer’s copies and Customs Station
copies. On receiving WFP/NGO copies, the authorised agent/WFP further separate
office copies from driver’s copies and hand over the latter to the transporters
representative or drivers.
11. Finally the driver is given his copy of the entry and clears through the upper gate.
Drivers are assisted by their respective transport company representatives to flag
them off.
NOTE: In some cases the IM4 entries are lodged at Malaba for imports depending on
the organisations planning and requirements. This saves money and time since the
same 8 stages of customs process will be repeated for inland clearance at ICD in
Kampala.
B) Customs Clearance for Import by Rail
In 2005 the Government of Kenya and the Government of Uganda outsourced the
management of the Kenya Railways and Uganda Railways to the Rift Valley Railways
Consortium (RVR) from South Africa. The selection of RVR management was done
through competitive bidding.
For humanitarian organisations importing by rail transport CIP Kampala, the goods
are cleared in transit by Rift Valley Railways at Tororo to Kampala for final clearance.
The Procedures for clearance of inbound cargo conveyed by Railway bear some
similarity with stages 1 to 8 outlined above albeit with an older version of customs
regime. Processing is done at the Tororo Railway Station & Tororo Customs Station,
about 17 Km away from the Malaba border point. This following process is
customised to WFP because of the presence of their warehouses in Tororo.
In the past, from the Kenyan port of Mombasa, the trains were operated by Kenya
Railways Corporation (KRC). On arrival at Malaba Railway Station the KRC cleared the
wagons to cross into Uganda. KRC locomotives would then terminate their journey at
this point. The Rift Valley Railways (RVR) now has the concession to operate the KRC
and URC.
Once in Uganda, RVR dispatches locomotives from Tororo across the border, to
marshal and shunt the wagons to Tororo Railway Station Interstate yard.
The wagons consigned to WFP Kampala are cleared by RVR as transit and
manifested for onward rail to Kampala. The wagons consigned to WFP Tororo are
marshalled at the Goods shed pending customs clearance by the WFP office or its
designated agent.
1. Every morning WFP clearing staff/agent goes to the Tororo Railway Station and
first take stand age of the newly arrived wagons. They then proceed to the customs
office and receive the C63s for the Tororo bound wagons and proceed to the RVR
Goods Agent who raises the wagon consignment notes accordingly.
2. These documents are compiled to make a Customs Bill of Entry (IM4)

declaration for all the wagons manifested and a Cargo receipt is issued by the
customs office for RVR to immediately shunt the wagons to WFP Tororo Warehouse
rail siding.
3. The IM4 Entry is taken to URA Tororo Customs Long room for registration and
data capture. Note this customs station has not yet upgraded to ASYCUDA World
therefore no self-data capture is yet possible here but is done by a customs officer at
the station.
4. A Customs Verification Officer is assigned to inspect the cargo at the warehouse

siding and offloading can proceed, in the presence of the freight forwarders
representative’s i.e. of nominated WFP forwarders at Mombasa Port.
5. The Verification Officer writes a Verification Account detailing the cargo s\he has
inspected.
6. The IM4 entry is forwarded for valuation and assessment. In case of a rejection
we are notified and make the amendment.
7. Finally the IM4 entry is released and forwarded for separation.
8. At separation desk, importer’s copies are split from Customs station copies.
Note: It was intended for the joint Kenya/Uganda Customs border clearance for
inbound cargo by Rail, at Malaba, Kenya Railway Station. Entry document processing
will no longer be at Tororo but at URA Customs Malaba, Uganda, using the Electronic
on-line DTI ASYCUDA World system already in use for cargo by Road. To date this has
only been partially implemented to the extent that there are KRA officers who sit in
URA offices and vice versa. But full joint border operations have not yet been
practically implemented. This collaboration is a project by the World Bank.
Before the computerized system came into place it was possible to do a pre-
clearance of goods pending approval of duty and tax exemption. The current system
does not have a provision for this. To facilitate smooth flow of humanitarian
assistance a new process INSITU has been introduced. The Clearing agent is able to
pre-clear goods into a “warehouse” but releases them for use by the consignee
pending receipt of the exemption. The agent then becomes responsible to the
Government for the follow-up of the exemption for submission to customs.
Customs Clearance Document Requirements (by commodity)
NFI Vehicles Staff

(Shelter, Telecoms
Food Medicines & & Office
WASH, Equipment
Spare Parts Supplies
Education)
Yes,
Original, 1
D&T
copy, Yes, Yes, Yes, Yes,
Exemption Yes, Original
applies to Original Original Original Original
Certificate
both UN
and NGO]
Yes, Yes, Yes, Yes, Yes,

Invoice Yes, Original
Original Original Original Original Original
AWB/BL/Other
Transport AWB/BL AWB/BL AWB/BL AWB/BL AWB/BL AWB/BL
Documents
Donation/Non- Original Original Original Original

Original with Original with
Commercial with value with value with value with value
value stated value stated
Certificates stated stated stated stated
Packing
Packing Lists Packing list Packing list Packing list Packing list Packing list
list
Phytosanitary
Yes No No No No No
Certificate
n/a n/a
Other Food test Import JVIC Copy of
Documents certificate license Certification passport,
from the from from exporting offer letter
exporting Uganda country(showing from the
country national that the MV has organisation
drug been tested and and work
authority fit for purpose) permit
before
importation,
certificate
of analysis
from
exporting
country
Additional Notes
Transit Regime
Customs Guidance for Transit Items
Documentation
Commercial Invoice showing items are in transit.

Airway bill or bill of lading
Packing list
Procedure
Transit document one (T1) is prepared and entered into the customs system that
these particular items have entered the country.
If items come by air, the items will be kept in customs warehouse until next
transport to the destination is arranged.
If the items come by sea or road, a customs seal is put on to the consignment
after reconciling the content with the invoice and packing list at the boarder (or
entry point) and the items driven in to customs bonded warehouse. But if
transport is available the items will be immediately dispatched.
A re-export document is prepared when transport to the final destination is

available. This is done so as to reflect in the customs system that the items that
entered the country have been transited out of the country under customs watch.
Certificate of Conformity (CoC)
Certificate of Conformity (CoC) Information
Following the implementation of the PVOC (pre export verification of conformity) in

June 2013, all consignments destined for Uganda and those in transit but stored
temporarily in Uganda must have a certificate of Conformity-(COC). Consignments
arriving without the COC will be subject to a surcharge of 15% of the CIF value as well
as inspection and lab analysis which implies a delay in the food dispatches and extra
costs from the inspection which are a minimum of 235 USD per consignment. Also,
to note is that the COC is valid for 3 months which means that the cargo needs to be
received prior to expiry of the certificate or else the inspection would take place at
destination.
WFP can be accorded a case to case exemption on application.
Transit commodities
Commodities in transit through Uganda do not require a COC provided they are not
stored in the Country.
2 Uganda Logistics
Infrastructure
Uganda Logistics
Infrastructure
Relevant websites:
Uganda Ministry of Works and Transport
Uganda National Roads Authority
Uganda Civil Aviation Authority
The Ugandan water transport is primarily based on lake Victoria and relies on the
ports of Mombasa in Kenya and Dar-es salaam in Tanzania for most of her imports
and exports.
The Air transport network is well developed with Entebbe International airport now
served by over fifteen international airlines.
Uganda railway transport information: Rift Valley Railway Company
2.1 Uganda Port

Assessment
Key port information can also be found at:
Maritime Database
Uganda is a landlocked country and thus has no coastline or maritime claims. It

therefore relies on the ports of Mombasa in Kenya and Dar-es salaam in Tanzania for
most of her imports and exports.
Uganda does not have any river ports but has two inland ports on Lake Victoria. That
is the Jinja pier and Port Bell. Only one ship operates between Port Bell and Kampala,
and on the jinja pier. The new Kampala port at Bukasa in Wakiso District is still
underway
2.1 Tanzania Port Assessment

2.1 Kenya Port Assessment
Kenya Port Authority
Tanzania Port Authority
2.2 Uganda Aviation

Uganda Aviation
Key airport information may also be found at: World Aero Data
Due to the landlocked nature of the country, air transport is of strategic importance to
the Ugandan nation. It is an alternative gateway to the rest of the world and provides
the most efficient and quickest transport means to Uganda and from the country to
the rest of the world. For more information see the following link:
http://www.caa.co.ug/
Civil Aviation Authority (CAA) plan to expand the airport as it foresees an increase in
passenger traffic in the coming years. The authority (CAA) has acquired 66 hectares
of land near the airport and has come up with a five-year strategic plan for
construction. The port expansion is expected to include remodeling the car parking
lot to a multi-leveled one, a cargo center, and an aircraft maintenance center at a cost
of about Ush60billion ($22.2million). This, however, will depend on the priority needs
of the international airport as the passenger traffic intensifies. Currently over 20
airlines are recorded to be landing at Entebbe, Uganda’s International Airport.
4.1 Uganda Government Contact List
4.5 Uganda Airport Company Contact List
For requirements of operating foreign registered aircraft: Uganda Civil Aviation

Authority
2.2.1 Uganda Entebbe

International Airport
Airport Overview
Description and Contacts of Key Companies
Passenger and Cargo Performance Indicator
Runway(s)
Helicopter Pad(s)
Airport Infrastructure Details
Airport Operating Details
Storage Facilities
Airfield Costs
Fuel Services Charges

Cargo Terminal Charges
Security
Airport Overview
Entebbe International Airport is the principal international airport of Uganda. It is
located near Entebbe town, on the shores of Lake Victoria, and about 41 km (25 mi),
by road, southwest of the central business district of Kampala, the capital of Uganda.
The airport is open 24 hrs.
Airport Location and Contact
Country Uganda
Province or District Entebbe
Nearest Town or City

Kampala
with Distance from Airport
Airport’s Complete Name
Latitude 0.044722
Longitude 32.44306
Elevation (ft and m) 1,153 m/3,782 ft
IATA Code EBB
ICAO Code HUEN
Managing Company or Airport Authority
Management Contact Person
NGO and/or UN Presence at Airport?
Description and Contacts of Key

Companies
See the companies available in section 4.5 Uganda Airport Company Contact List
Information on some aviation service providers can be found at: AZ Freight
For more information please visit the Civil Aviation Authority Website
Passenger and Cargo Performance

Indicator
Performance for 2012
Per Year Per Month Per Day
Total aircraft movements 3,563 n/a n/a
Total passengers 13,780 1,148.33 38.2
Total capacity of the airport (metric tonnes) n/a 12,000 n/a
Current activity of the airport (metric tonnes) n/a 2,400 n/a
Current use by Humanitarian flights (UNHAS) Number of Flights n/a n/a
Runway(s)
Runway #1
Runway Dimensions 3,658m X 46m
Runway Orientation
Runway Surface Asphalt
Runway Condition
Runway #2
Runway Dimensions 2,408m X 46m
Runway Orientation
Runway Surface Asphalt
Runway Condition
Helicopter Pad(s)
Helipad #1
Present (Yes / No) Yes
Largest helicopter that can land Mi-26 (no limit)
Width and Length (metres) n/a
Surface Asphalt
Helicopters using EBB are requested to park on the large remote stand.
Airport Infrastructure Details
Infrastructure
Passenger / Cargo Security Screening n/a Runway Lighting n/a
Refueling Capacity n/a Ground Handling Services n/a
Air Traffic Control n/a Fire Fighting Equipment n/a
Weather Information n/a Aircraft Parking Space n/a
Navigation Aids n/a Perimeter Fencing n/a
Windsock n/a Airport Radar Yes
Customs Yes JET A-1 fuel Yes
Immigration Yes AVGAS 100 Yes
Terminal Building Yes Single Point Refuelling No
Passenger Terminal Yes Air Starter Units Yes
Cargo terminal Yes Ground Power (mobile) Yes
Pax transport to airfield Yes Ground Handling Services Yes
Control Tower Yes Latrine Servicing Yes
Weather Facilities Yes Fire Fighting Category (ICAO) n/a
Catering Services Yes De-icing Equipment No

Base Operating Room Yes Parking Ramp Lighting Yes
NDB Yes Approach & Runway Lights Yes
ILS Yes VOR Yes
Airport Operating Details
Operating Details
Maximum sized aircraft which can be offloaded on bulk

275 mt
cargo:
Maximum sized aircraft that can be offloaded on pallet 275 mt
Total aircraft parking area (m²) N/A
Cubic Meters
Storage Area (mt) N/A N/A
(m³)
Cargo Handling Equipment Available (Yes / No) Yes If "Yes" specify below
Max Capacity
Elevators / Hi Loaders (Yes / No) Yes N/A
(mt)
Can elevators / hi loaders reach the upper level of a B747

Yes
(Yes / No)
Loading Ramps (Yes / No) Yes
Storage Facilities
ENHAS offers cold storage facilities at its offices located within Entebbe International
Airport.
ENHAS is located within the Cargo Terminal and within its perimeters are government
departments like Customs, Police, Veterinary Inspectors and Fish Inspectors and the
Plant Inspectors which ensure seamless operations.
For more information visit the Entebbe Handling Services Website
Airfield Costs
Price per Litre USD - $
Jet A-1 $1.06
Avgas $1.06
Cargo Terminal Charges

Cargo handling is done by ENHAS at Entebbe airport and charges are only provided at
ENHAS on request. Charges can only be provided
Import Charges
Type of Charge Rate US$ / kg Comments
Handling Charge per kg 0.15
Break Bulk Fee Inclusive in handling
Diplomatic Mail Inclusive in handling
Strong Room – per consignment Inclusive in handling
Cold Storage Fee 0.07
Delivery outside normal working hours N/A
Preparation of substitute AOA – Invoice – Receipt N/A
Storage per day 0.05-3 days
Delivery beyond warehouse using forklift 30 (flat rate)
Export Charges
Type of Charge Rate US$ / kg Comments
Handling charges – Unpalletized cargo Refer to airline

International Air Way Bill Refer to airline
Local Air Way Bill Refer to airline
Air Way Bill Amendment - Cancellation $5
Air Way Bill Documentation $5
Diplomatic Mail $5
General cargo 0.10
Security
Airport Security has 2 rings. The outer ring is covered by Police and the inner ring by
Military. The Military are the overall in charge of airport security.
2.2.2 Uganda Gulu

National Airport
Royalties / Non Objection Fees (NOFs)
Gulu Airport is a civilian and military airport in Northern Uganda, located some 3
kilometers (1.9 mi), by road, northwest of the central business district of the city of
Gulu, the largest metropolitan area in Northern Uganda. This location is approximately
303 kilometers (188 mi), by air, north of Entebbe International Airport.
Gulu Airport serves the city of Gulu, and it is one of the 13 upcountry airports under
the administration of the Uganda Civil Aviation Authority. It is also one of the five
upcountry airports which are authorized to handle cross-border air traffic from or
destined for neighboring countries, in an effort to promote tourism within Eastern
Africa.
The airport grounds are fenced off completely to minimize animal movements onto
the runway. The airport is situated 3,510 feet (1,070 m) above sea level and has a
single paved runway which 3,139 meters (10,299 ft.) in length.
The airport lacks airplane refueling facilities and no customs service is available.
However, crash-assistance and fire service (fire truck with 2,000 liters (530 US gal) of
water, foam capability and DCP) is at hand between 08:00am – 5:00pm (local time). A
small terminal is located next to the airport and taxis service the trip to town. A newly
installed mobile Air Traffic Control Center is available from 08:00am until 5:00pm
(local time). ATC may be contacted on 123.7 MHz using HF communications. No
navigation aids, runway lights or VHF exists. The weather office in Gulu town is not in
use.
Airfield Details
Country Uganda Latitude 2.81
Province / District Gulu Longitude 32.27
3,510
Airfield Name Gulu Airport Elevation (ft)
feet
IATA & ICAO codes ULU, ICAO: HUGU Surface 1,070 m
Town or City (closest) Lamwo Runway Condition Fair

Airfield Details
Passenger / Cargo Security

NGO / UN (on ground) Yes Yes
Screening (Yes / No)
Runway Dimension 3,139 meters Ground Handling (Yes / No) Yes
Refuelling Capacity Nil Runway Lighting (Yes / No) Yes
Runway Heading Nil Fire Fighting Equipment (Yes / No) Yes
Air Traffic Control (Yes /

Yes Windsock (Yes / No) No
No)
Weather Information
Yes Aircraft Parking space (Yes / No) Yes
(Yes / No)
Navigation Aids (Yes /

No Perimeter fencing (Yes / No) Yes
No)

The airport lacks airplane refueling facilities.
Price per Unit
Jet A-1 $1.06

Avgas $1.06
Royalties / Non Objection Fees

(NOFs)
Information relating to fees payable at the airport can be obtained from CAA offices
Uganda Civil Aviation Authority
2.3 Uganda Road

Network
Uganda Road Network
Distance Matrix
Weighbridges and Axle Load Limits
Road Class and Surface Conditions
Uganda Road Network

The Uganda road network comprises of 21,000km of national roads; 17, 000km of
district roads; 2,800km of urban roads and about 30,000km of community roads,
connecting communities, districts. For more information see the following link:
www.unra.go.ug/
The road transport is by far the most dominant mode of transport in Uganda, carrying
over 95% of passenger and freight traffic. The national roads currently make up 25%
of the road network but carry over 80% of the total road traffic. For information see
the following link: www.unra.go.ug/
Distance Matrix
Distances from Capital City to Major Towns (km)
Kampala Gulu Karuma Pakwach Arua Koboko Tororo Mbale
Kampala 0 338 263 372 482.3 561.3 210.4 220.8
Gulu 338 0 75 121 232 285 382 328
Karuma 263 75 0 108 219 272 349 294
Pakwach 372 121 108 0 111 163 456 402
Arua 482.3 232 219 111 0 54 567 512
Koboko 561.3 285 272 163 54 0 620 565
Tororo 210.4 382 349 456 567 620 0 55
Mbale 220.8 328 294 402 512 565 55 0
Travel Time from Capital City to Major Towns (Hours)
Capital Gulu Karuma Pakwach Arua Koboko Tororo Mbale
Capital 0 4:31mins 3:33mins 4:53mins 6:25mins 7:4mins 2:54mins 3:1min
Gulu 4:31mins 0 1:1min 1:36min 3:8mins 3:47mins 5:22mins 4:19mins

Travel Time from Capital City to Major Towns (Hours)
Capital Gulu Karuma Pakwach Arua Koboko Tororo Mbale
Karuma 3:33mins 1:1min 0 1:22mins 2:54mins 3:33mins 5:5mins 4:2mins
Pakwach 4:53mins 1:36mins 1:22mins 0 1:32mins 2:11mins 6:25mins 5:22mins
Arua 6:25mins 3:8mins 2:54mins 1:32mins 0 43mins 7:57mins 6:54mins
Koboko 7:4mins 3:47mins 3:33mins 2:11mins 43mins 0 8:36mins 7:33mins
Tororo 2:54mins 5:22mins 5:5mins 6:25mins 7:57mins 8:36mins 0 1:4mins
Mbale 3:1min 4:19mins 4:2mins 5:22mins 6:54mins 7:33mins 1:4mins 0
Weighbridges and Axle Load Limits

For more information see the following link: Uganda National Roads Authority
Below table shows the gross vehicle weight plus the axle load limit currently in force
within Uganda and the East African Region.
Axle load limits Uganda Kenya Tanzania
Truck with 2 axles 18 18 18

Semi-trailer with 3 axles 34 34 34
Truck & drawbar trailer with 4 axles 42 42 42
Road Class and Surface Conditions

The asphalted sections are good but the murrum ones usually deteriorate with rains.
The traffic capacity in the country is heavy with light vehicles and motor bike
commonly referred to here as Boda Bodas.
2.4 Uganda Railway

Assessment
Uganda Railway Assessment
Capacity Table
Key Route Information
Key Stations
Uganda Railway
Assessment
The country has about 1,350 kms of rail lines and most of it had not been operational
for over 20 years. Repairs have been completed on the Tororo-Gulu line and still
ongoing on the Gulu Pakwach Line. A railroad originating at Mombasa on the Indian
Ocean connects with Tororo, where it branches westward to Jinja, Kampala, and
Kasese and northward to Mbale, Soroti, Lira, Gulu, and Pakwach. Uganda's important
road and rail links to Mombasa serve its transport needs and also those of its
neighbors like Rwanda, Burundi, and parts of D.R. Congo and South Sudan.
The Northern Line from Tororo and Malaba to Kampala is 251 km. This line forms part
of the Northern Corridor between Kampala and Mombasa. It provides connections to
the Ports of Mombasa in Kenya through Malaba by rail and both rail and marine
through Port Bell in Uganda and Kisumu in Kenya and Dar es Salaam in Tanzania
through Mwanza. The rail service runs block trains carrying imports and exports.
The Malaba – Soroti Line (161 km) opened in 2006 and RVR plans to extend this route
to Gulu. Lines that were not economically viable were suspended and covered the
following sections:
The Kampala – Kasese Line (333 kms)

Tororo – Gulu (The Northern Route 342 Kms)
Northern Line from Soroti to Pakwach (341 kms)
Busoga Line from Jinja – Mbulamuti – Busembatia (146 kms)
Of the 5 railway lines that make up Uganda’s railway system, the Kampala – Malaba
(Kenya Border) line and the short Kampala - Port Bell and recently the Tororo-Mbale –
Soroti and Gulu line remain officially operational. RVR is slowly re-building the network
further north and repair works are ongoing on the Gulu-Pakwach line.
RVR’s use of a single consignment note have made it easier for customers to pay at a
one-stop point in Malaba- Kenya. The installation of Monitoring Rail Tracker Software,
(ACK) has enhanced customer satisfaction as it tracks train movement, un-authorised
stops, speed and accidents.
Between the last quarter of 2014 and the first quarter of 2015, RVR purchased 20 new
locomotives to boost its existing capacity. RVR also expects 500 high capacity new
wagons each with a carrying capacity of 60mt, by June 2015.These are hoped to
reduce transit time between Mombasa and Kampala and to improve on cargo
management efficiency.
The Mombasa-Nairobi project is set to commence by October 2014 and the whole
project of the Mombasa-Malaba-Kisumu section is expected to be completed by
2018. Thereafter, the rail line will be expanded to link Kampala, DRC, Kigali, Bujumbura
and Juba, drawing unmistakable similarities to Cecil John Rhodes’s intended Cape to
Cairo Railway that will eventually unify all of East Africa.
Proposed route of the standard gauge railway.
4.10 Uganda Railway Company Contact List
Railway Companies and Consortia
The Rift Valley Railways Consortium (RVR) is a consortium that was established to
manage the railways of Kenya -Uganda. The consortium won the bid for private
management of the century-old Uganda Railway in 2005. For more information

see:Rift Valley Railways Consortium
Rift Valley Railways Consortium (extensions)
4.10 Uganda Railway Company Contact List
Capacity Table
Operator /
RVR
Operates on (lines) 2,200km Kenya-Uganda
Max train length and/or pulling capacity 30 wagons
Locomotives (electric/diesel/steam) Diesel
Freight Wagons (covered) / size 13.7m*2.65m*2.8m
Freight Wagons (flatbed) / size 13.3m*2.77m*0.5m
Freight Wagons (high-sided)/size 12.08m*2.75m*2.06m
3x20' or 1x40'+1x20'
Freight Wagons (drop-side)/size
or 2x20' or 1x40'
Key Route Information
Route B
Route A
From – Mombasa To
From Mombasa- To Kisumu
Tororo
Track gauge Single 1,000 mm (3 ft. 3 3⁄8 in) 1,000 mm (3 ft. 3 3⁄8 in)
Ruling gradient 1 in 37 1 in 37
Total track distance (single

1920km 431km
and/or double)
Type of rail (weight and if

95lb 50lb
welded or not)
Maintenance (Good, marginal,

Good Fair
bad)
Companies-consortiums
RVR RVR
operating on line
Traffic frequency
Daily Weekly
(monthly/weekly/daily)
Security (Good, marginal, bad) Good Good
Main stations (Add details Mombasa, Nairobi, Kisumu,

Tororo, Jinja, Kampala
below) Nakuru, Eldoret
Key Stations
Key Station Information
Mombasa Tororo Kampala
Location KENYA UGANDA UGANDA
www.riftvalleyrail.com www.riftvalleyrail.com
Contact Information www.riftvalleyrail.com
Connections with
other
Road, water, air Road Road, water
transport means
(road/waterways/air)
Storage Capacity
(square meters and 25,000sqm N/A N/A
cubic meters)
Handling Equipment Available N/A N/A
Handling Capacity: 6,000mt/hour

MT / Hour And about 75 TEUs N/A N/A
TEU / Hour per hour.
Other Comments N/A N/A N/A

2.5 Uganda
Waterways
Assessment
Uganda Waterways Assessment
Company Information
Travel Time Matrix
Key Routes
Port Information
Uganda Waterways
Assessment
About 241,038 square kilometers of Uganda’s total land area is covered by swamps,
lakes and rivers, most of which are navigable. Almost all of Uganda’s water resources
are Trans- boundary in nature and shared with her neighbors such as Kenya and
Tanzania (Lake Victoria) and the Democratic Republic of Congo (Lake Albert and
Edward). Water transport is therefore used to transport communities living in the
Islands, across the lakes, tourists and goods.
The inland water transport system in Uganda is divided as Lake Victoria transport and
transport on the remaining five lakes and six rivers. Lake Albert provides truck ferries
to the Democratic Republic of Congo. The Port of Kisumu in Kenya is part of the
Northern Corridor transport system. The Kisumu route does not attract transit to
Uganda due to the low capacity of the Nakuru – Kisumu railway track. This route
connects Kenya to both Tanzania and Uganda through Lake Victoria. Unfortunately it
can only support low axle loads. The growth of the hyacinth has only worsened the
situation and even further affected vessel movement.
Uganda does not have river ports but has two inland ports on Lake Victoria. That is
the Jinja pier and Port Bell. Only one ship operates between Port Bell and Kampala.
Uganda also utilises the neighbouring country lake ports of Mwanza in Tanzania and
Kisumu in Kenya.
The Rift Valley Railways operates services from Port of Mombasa to Tororo/Kampala
while marine services operate between Port Bell and Jinja to Kisumu in Kenya, and to
Mwanza and Bukoba in Tanzania. International lake transport is currently grouped
with rail transport and the international ferry services (wagon ferry services) to
Kisumu and Mwanza. The domestic lake transport, like river transport, is now mainly a
small-scale private sector activity with minimal fixed infrastructure support.
There is also insufficient navigation aids. The Inland Water Transport Study (IWTS),
carried out in 1988, identified over 70 landing sites around Uganda where formal or
informal water transport services had been operated.
The Government operates ferry services as a continuation of the national roads

across points on rivers and lakes where it would be uneconomical to build bridges.
These ferry services are important for linking parts of the country to the capital,
regional centers and communities.
Major threats to the waterways in Uganda are:
1. The re-emergence of water hyacinth which interferes with water transportation on

the lake despite efforts made by Kenya, Uganda and Tanzania, and the World Bank,
to salvage the lake.
2. The fall in water level is a threat to the water transport on the Lake which is
normally caused by reduced input in terms of rain and inflows into the lake
system; and increased outflows caused by excess releases at Jinja.
3. Blockage of commercial transport routes and communications between islands
and
Increased operational costs for commercial vessels.

Company Information
The water transport sector in Uganda is managed by the UNRA under the Ministry of
Works.
4.4 Uganda Port and Waterways Company Contact List
Travel Time Matrix
Travel Time from Main port to other major Ports (hours / days) by cargo ship
Mombasa Port Bell Mwanza Kisumu
Mombasa 0 10 days 11 days n/a
Port Bell n/a 0 4 days 13 hours
Mwanza n/a 1 day 0 n/a
Key Routes
Key Route Information-Domestic / International
From: Port Bell From: Port Bell From: Jinja Pier

To: Kisumu To: Mwanza To: Mwanza
Total Distance
316 864 725
(km)
Width (m):
Broadest N/A N/A N/A
Narrowest
River Flow
N/A N/A N/A
(m³ / second)
Seasonal Affects N/A N/A N/A
Maximum
Weight and N/A N/A N/A
Size of Vessels
Regular Traffic
Passenger / N/A N/A N/A

Cargo
Companies
Uganda National Uganda National Uganda National
Operating
Roads Authority Roads Authority Roads Authority
Along the Route
Key Route Information-Domestic / International
From: Port Bell From: Port Bell From: Jinja Pier

To: Kisumu To: Mwanza To: Mwanza
Security
Concerns Yes Yes Yes
(Yes / No)
Port Information
Key Port Information
Port Name Port Name Port Name
Location Port Bell Jinja Pier Kyoga
Uganda National Uganda National Uganda National

Contact Information
Roads Authority Roads Authority Roads Authority
Connections with other

transport means Road/rail Road/Rail Road
(road/waterways/air)
Storage Capacity
(square meters and cubic N/A N/A N/A
meters)
Key Port Information
Port Name Port Name Port Name
Handling Equipment N/A N/A N/A
Customs Clearance
Available Yes Yes No
(Yes / No)
2.6 Uganda Storage

Assessment
Uganda Storage Assessment
Commercial Storage
Public Sector Storage
Cold Chain
Uganda Storage
Assessment
Commercial storage facilities are available within the City and in major towns but are
in short supply in remote towns or villages. These storage facilities may not be to
standard and the onus is on the requesting entity to negotiate its improvement with
the owner or remodel it as desired. In places where there are no storage facilities,
land can be obtained through the local authorities for the construction of permanent
or temporary storage facility.
Recently a number of organizations have come up to support farmers and business

owners to construct storage facilities for their grains. A number of such facilities are
available in the country and are regulated by the Uganda Commodities Exchange. The
Government has no public storage facility.
Entebbe Handling Services (ENHAS), a private entity, provides storage at the Entebbe
Airport for a limited period of time for consignments arriving at Entebbe Airport. For
information see link: Entebbe Handling Services (ENHAS)
4.6 Uganda Storage and Milling Company Contact List
Commercial Storage
Available Capacity Access Condition

Location Owner Type [1]
for Rent MT [2] [3]
Premier
Appears
Kampala Commodities, Yes 1,500 Concrete Flat
intact
Kampala, Uganda
Jute Bags & Hessian Appears

Tororo Yes 15,000 Concrete Flat
Mills, Tororo, Uganda Intact
Intra Commodities, Appears

Jinja Yes 36,000 Silo Flat
Jinja, Uganda intact
Western Uganda
Appears
Kasese Cotton Co, Kasese, Yes 1,570 Concrete Flat
intact
Uganda
Available Capacity Access Condition

Location Owner Type [1]
for Rent MT [2] [3]
Export Trading Group

Kampala Yes 30,000 Concrete Flat Intact
Ltd
[1] Warehouse Type: Open storage, container, rub-hall, silo, concrete, other,
unspecified
[2] Warehouse Access: Raised-siding, flat
[3] Warehouse condition: Appears intact, appears damaged, under construction/repair
Storage Used by Humanitarian Organizations
Storage for humanitarian organisations is generally available in Uganda. Currently,

organisations manage their own storage; however WFP Uganda can provide storage
services to other humanitarian organisations under the Interagency Logistics Services
on request. Organisations make a request direct to WFP in cubic meters and if the
request is granted, an agreement is prepared and signed between the two entities for
a specified period.
Storage rates at CDPs and EDPs vary depending on the place and the type of storage
facility. Where land is provided to WFP by the Government of Uganda, no rent is paid.
Lease rent is taken care of by the Local Authorities in areas where WFP operates.
Handling costs (loading and offloading) or portage is approximately US$ 2 per metric
ton.
Sharing
Capacity
Location Organization Possibility Type* Access* Condition***
MT
(Yes / No)
Kampala WFP Yes 18,000 Concrete Flat Intact
Tororo WFP Yes 18,000 Concrete Flat Intact
Moroto WFP Yes 3,150 Rahall Flat Intact
Kaabong WFP Yes 2,800 Rub hall Flat Intact
Kotido WFP Yes 2,450 Rub hall Flat Intact
Nakapiripirit WFP Yes 1,600 Rub hall Flat Intact
Kiryandongo WFP Yes 700 Rub hall Flat Intact
Kyangwali WFP Yes 700 Rub hall Flat Intact
Rwamwanja WFP Yes 1050 Rub hall Flat Intact
Kyaka II WFP Yes 350 Rub hall Flat Intact
Nakivale WFP Yes 1400 Rub hall Flat Intact
Oruchinga WFP Yes 350 Rub hall Flat Intact

Public Sector Storage
Use
Capacity
Location Ministry / Agency Possibility Type* Access** Condition***
MT
(Yes / No)
Gulu WFP/Afrgri Yes 6,000 Concrete Flat Intact
Jinja Agro ways (U) Ltd Yes 6,000 Concrete Flat Intact
Nyakatonzi
Kasese Cooperative Yes 1,500 Concrete Flat Intact
Union LTD
Masindi Seed and

Masindi Grain Growers Yes 1,800 Concrete Flat Intact
Elshadai General
Jinja Trading Company Yes 1,600 Concrete Flat Intact
Ltd
Cold Chain
ENHAS offers cold storage facilities at its offices located within Entebbe International
Airport. ENHAS is located within the Cargo Terminal and within its perimeters are
government departments like Customs, Police, Veterinary Inspectors and Fish
Inspectors and the Plant Inspectors which ensure seamless operations. For more
information see the following link: Entebbe Handling Services (ENHAS)
Total
Organisation Type Cooling /
Location Qtty Capacity Condition
/ Owner [1] Power [2]
m³
Entebbe
Entebbe Cold
Handling
International room Compression 02 230mt Good
Services
Airport positive
(ENHAS)
[1] Cold Room Positive, Cold Room Negative, Refrigerator, Freezer,
[2] Compression, Absorption, Solar, Other, unspecified
3 Uganda Logistics
Services
Uganda Logistics
Services
Disclaimer: Registration does not imply any business relationship between the
supplier and WFP / Logistics Cluster, and is used solely as a determinant of services,
and capacities. Please note: WFP / Logistics Cluster maintain complete impartiality
and are not in a position to endorse,comment on any company's suitability as a
reputable service provider.
The following sections contain information on the logistics services of Uganda.

For information on Uganda Logistics Services additional information, please see the
following document:
Uganda Logistics Services
3.1 Uganda Fuel

Uganda Fuel
For information on Uganda Fuel provider contact details, please see the following link:
4.7 Uganda Fuel Provider Contact List
Due to the landlocked nature of Uganda, almost all of Uganda’s oils and oil products
are transported through Kenya via the port of Mombasa. The oil industry in Kenya is
represented by both the Government and private companies. Therefore, any events in
the Kenyan oil industry or disturbance in the Kenyan political arena have an impact on
the Uganda oil industry.
The Kenya Petroleum Refineries Limited, Kenya Pipeline Company Limited, National
Oil Corporation of Kenya (National Oil Corporation of Kenya Website) and the Rift
Valley Railways represent the government’s presence in the petroleum industry. The
Kenya Petroleum Refineries Limited is owned on a 50:50 equity holding between the
government and three shippers, namely, Shell, British Petroleum and Caltex (now fully
owned by Total).
The Kenya Pipeline Company Limited, the Rift Valley Railways and private
transporters are involved in transportation of petroleum products from Mombasa to
other parts of the country and neighboring countries such as Uganda. The National
Oil Corporation of Kenya Limited was incorporated in 1981 under the Kenya
Companies Act. The company's main objective then was to coordinate oil exploration
(upstream) activities. In 1988 the company was mandated on behalf of the
government to supply 30% of the country's crude oil requirements that would in turn
be sold to oil marketing companies for refining and onward sale to consumers.
Government of Kenya – Ministry of Energy: Kenya Government Ministry of Energy

Website
Uganda has 3 oil product storage facilities; one is in Jinja (east), one in Gulu (north)
and another in Kasese (southwest) with a capacity to store millions of liters of fuel.
Unfortunately none of these are currently functional. According to Government
sources, the Government was processing the procurement of private partners to
service, refurbish, restock, operate and manage the fuel reserve facility at Jinja.
Uganda uses over 1.6 million liters of diesel, 950,000 of petrol and 500,000 of jet fuel
daily according to the Independent newspaper report dated March 2011.
A disruption in this corridor has an impact on the supply of petroleum products on the
Ugandan market. For example, the post-election violence in Kenya in 2008 had a
negative impact on the fuel availability and pricing. The prices reached a record high
of UGX 10,000 ($5) per liter as prices are determined by the private companies and
the price by market forces.
Information may also be found at: My Travel Cost Website information on Uganda
which is updated monthly.
Fuel Pricing
With the deregulation of trade in the country, big fuel companies like Shell and Total
import big volumes and determine fuel prices at the pump just like the other fuel
dealers. Prices normally shoot up when there is scarcity or instability in Kenya and
slightly reduce when supply stabilises.
Fuel shortages and high fuel prices have continued to haunt Ugandans incessantly. In
October 2008, the country fuel supply was affected by the unfinished pipeline
construction work to Uganda, the unstable shillings, and transport and insurance
premiums due to sea piracy at the Gulf of Aden.
There are also increased demands in the entire region for diesel for thermal power
generation. Also given that the infrastructure has not changed and Mombasa is the
only point through which fuel is offloaded, sometimes there is unavoidable
congestion at Mombasa port which affects timely discharge of fuel and their onward
delivery to the various user points.
Fuel Prices as of: 28 Oct 2013 (local currency and US$)
Petrol (per litre) 3,534/=/ or $1.378
Diesel (per litre) 3,107/= $1.213
Paraffin (per litre) 2,850/= or $1.112
Jet A1 (per litre) $1.06
Seasonal Variations
During elections or the periods towards election, transporters tend to fear political
clashes and that may affect their trucks and so do not send trucks to load fuel just
like other merchandise for fear for vandalism. A case in point is the Kenyan election
of 2008.
Seasonal Variations
Are there national priorities in the availability of fuel, e.g. are there restrictions or
No
priorities for the provision of fuel such as to the military? (Yes / No)
Is there a rationing system? (Yes / No) Yes
Is fuel to lower income/vulnerable groups subsidized? (Yes / No) No

Can the local industry expand fuel supply to meet humanitarian needs? (Yes / No) Yes
Is it possible for a humanitarian organization to contract directly a reputable

Yes
supplier/distributor to provide its fuel needs? (Yes / No)
Fuel Transportation
Fuel in Uganda is transported using special fuel tankers that protect fuel from rain
water or any form of external contamination. The tankers are partitioned and
dealers/recipients determine the fuel quantity in the compartments using dipsticks.
The challenges with the fuel tankers are several; they consume fuel, increase traffic
and whenever they get involved in accidents, they attract residents who siphon the
leaking fuels which has more than often resulted in to several deaths, in several parts
of the country, destroyed property and vegetation.
The current transport capacity is sufficient to deliver fuel to the dealers’
stations/outlets which have limited storage capacities. The government and dealers
need to invest in storage facilities to help cushion the country from stock outs,
regulate fuel prices and check fuel adulteration by smaller dealers who hoard fuel
whenever there is scarcity.
The Humanitarian community have been in Uganda for a while and their fuel usage
increase when there are new emergencies to respond to outside the current areas of
operation. Such emergencies and the increasing demands do affect fuel supply in the
country which is not backed by adequate storage facilities.
Standards, Quality and Testing

Due to the high tax levied on fuel products in the country, some dealers adulterate
their products to earn higher profits. These acts have affected vehicle engines and the
government and individual dealers such as Shell Uganda (now Vivo Oils) have opened
their own laboratories to test fuel delivered to their depots and have three other
mobile testing facilities, fitted their trucks with GPS to monitor fuel trucks until their
final destinations.
The ministry of Energy and Mineral Development plans to introduce high profile
equipment at Uganda's border points to ensure that all fuel entering the country is
tested before it gets marked. In the current arrangement, Global Fluids International
(GFI) (Global Funds International (GIF) Website) occupies the border points on behalf
of Uganda National Bureau of Standards (UNBS).
The Fuel Marking and Quality Monitoring Program were introduced in Uganda in 1999
by the Ministry of Energy and Mineral Development (MEMD) in collaboration with the
Fuel Marketing Companies and Uganda National Bureau of Standards (UNBS). Under
the Petro mark Technology supplied by Global Fluids International (GFI) two types of
markers are used: Petro mark T1 for marking PMS (petrol) and AGO (diesel) and Petro
mark T2 for marking BIK (paraffin). Both markers are used to control and monitor
product adulteration, smuggling and dumping of transit fuel.
It is a legal requirement that all importers of petroleum products are licensed by
MEMD and adhere to the provisions of the Fuel Marking Program. Marking is currently
done at customs entry points of Malaba, Busia and Mutukula. Arrangements can also
be made to mark the fuel in Kampala with clearance from Uganda Revenue Authority.
A fee of UGX 5 per litre marked is payable by all importers for the operation of the
program. Noncompliance attracts a penalty under the applicable law.
Industry Control Measures
Tanks with adequate protection against water mixing with the fuel
Yes
(Yes / No)
Filters in the system, monitors where fuel is loaded into aircraft

Yes
(Yes / No)
Adequate epoxy coating of tanks on trucks

Yes
(Yes / No)
Presence of suitable fire fighting equipment

No
(Yes / No)
Standards Authority
Is there a national or regional standards authority? (Yes /

Yes
No)
If yes, are the standards adequate/properly enforced? (Yes

No
/ No)
Testing Laboratories
Are there national testing laboratories? (Yes / No) Yes
Fuel Quality Testing Laboratory
Uganda National Bureau of

Name
Standards
Plot M217 Nakawa Industrial Area

Address
P.O. Box 6329, Kampala, Uganda.
Tel: +256-041-505995
Telephone and Fax Fax: +256-041 286123
E-mail: info@unbs.go.ug
Mr.Aziz Mukota
Contact
Head Chemistry Laboratory
Standards Used: The South African National Accreditation System
3.2 Uganda
Transporters
Uganda Transporters
For information on Uganda Transporters contact details, please see the following
link:
4.8 Uganda Transporter Contact List
The transport sector in Uganda is a fast growing industry for both Primary and
Overland transport, given the stability in the country, increased investment
opportunities and improved infrastructure. There are over a hundred local transport
operators who transport goods within Uganda and across borders to the Democratic
Republic of Congo, South Sudan, Rwanda, Tanzania and Kenya.
Transporters have a union called Uganda Commercial Truck Owners’ Association
(UCTOA) who represents them in matters relating to their operation, advocacy and the
body acts as a link to the government policy makers. Trucks available in Uganda
currently are sufficient to meet the local demands including for humanitarian
organisations in case of any influx.
The national market includes transportation of local agricultural produce from the
farmers to the market and transportation of merchandise, construction materials and
machinery from the town centres to the retailers within the city and upcountry
locations. Cross border trade also includes transportation of agricultural products,
stationery, construction materials, machinery, and other merchandise to the
neighbouring countries.
MANSONS (U) LTD ABAMWE TRANSPORTERS
Number Capacity Capacity

Number of
of per Condition per Condition
Vehicles
Vehicles Vehicle Vehicle
100
Vehicle 65 Boxed
Boxed 32mt Good 32mt Good
Type body/skeletal
body
100
Vehicle
Skeletal 32mt Good
Type
trucks
Total COMPANY A TOTAL CAPACITY

CAPACITY B TOTAL CAPACITY 2,080mt
Capacity 6,400mt
APONYE (U) LTD KKT TRANSPORTERS
Number Capacity Number Capacity

of per Condition of per Condition
Vehicles Vehicle Vehicles Vehicle
Vehicle 40 Boxed 50 Boxed

32mt Good 32mt Good
Type body body
Total
CAPACITY 1,280mt CAPACITY 1,600mt
Capacity
3.3 Uganda Additional

Service Providers
Uganda Additional
Service Providers:
Vehicle Rental, Taxi
Companies, Freight
Forwarding Agents,
Handling Equipment,
Power Generation and
ISPs
For information on Uganda additional service provider contact details, please see the
following link:
4.2.9 Uganda Additional Service Provision Contact List
Vehicle Rental
Car rental services are available from reliable companies in Uganda. Bookings can be
done in advance by a traveller or upon arrival in Uganda. For companies wishing to
hire several vehicles for its operation, it’s advisable to contact or meet the company to
discuss your short term and long term needs with the car rental companies.
Company Name
Contact details Cost
Airline Building, Plot 1.

Avis Rent a Car Cars: $60-90 / day
Kimathi Avenue, Kampala, Uganda.
4*4s: $110-150/a day
+256 414 234 744
Ground Floor,
Communication House,
Hertz Rent a Car Colville Street, Car: $60-90/day
Kampala, Uganda. 4*4s:$110-$150/day
+256 414 347 191
hertz-u@africaonline.co.ug
International Conference Centre.

Plot 32, Nile Avenue,
Car: $60-90/day
Kampala, Uganda
B & B Car Rentals 4*4s:$110-$150/day
Tel: +256 41 346 926
b&bcars@africaonline.co.ug
Taxi Companies
There are a number of taxi service providers who have come up in the industry and
are reliable. Rates charged depend on distance, time, type of vehicle and location.
There are also private taxi service providers who have mustered the art in the field are
quite reliable. For safety and security reasons, it’s advisable to use the services of the
Taxi Company.
Company
Contact details Cost
name
MNS House, Kitintale P.O. Box 10255,

Taps Taxi Kampala. Tel.: +256 (0) 312 514 800/0789 834 Depends on location, time
(U) Ltd 814. Email: tapstaxi@taps.co.ug required and distance.
Website: http://www.taps.co.ug
Plot 95, 6th Street, Industrial Area

P.O.BOX 75077, Kampala, Uganda
Email: taxi@kampalataxi.com
Depends on location, time
Kampala Tel: +256-417-130 130, +256-417-130 131
required, distance and type
Taxi Fax: +256-414-235 621
of vehicle.
Mob: +256-71 2489 222, +256-70 2489
222. Website:
http://kampalataxi.com/
Freight Forwarding Agents

There are a number of reputable freight agents within the country who can handle
both the local and international freight requirements. Below are their details.
Fax
Company Address Phone number Website
number
Glance NTINDA ROAD ,

Uganda & P.O.BOX +256 414696162
Logistica 556, KAMPALA
Threeways
Shipping Plot 87 Jinja +256(0)412587807,
Services Road,, Kampala, 0414259760
Ltd
Suite 43, Cargo

Together as
Terminal
one +256414 321581
Entebbe
Enterprises +256 414 323513
International
Ltd
Airport.
Raymark MM Plaza, Plot 4 +256

Investments Luwum Street 702799906;
Ltd 4th floor R25 782523449
Entebbe
Inter-Cargo International
+256 772 433 009
Agencies Airport, Cargo
+256 414 322 281
(U) Ltd Terminal
Building room 60
Plot 5170,,
Seafast
Diplomat +256713600232
Logistics
Road, Kampala
Expolanka 2nd Floor, Plot 2, +256(0)312272237 http://www.expolanka.com

Freight Jumbo Plaza,
(Uganda) Parliament
Limited Avenue, Kampala
Unifreight
(U)
Handling Equipment
There are a few suppliers of handling equipment in Uganda and these includes;
Mantrac Uganda Ltd- is the sole authorized dealer for Caterpillar Products in
Uganda. Mantrac provides a range of material handling and warehousing
equipment, the full range of reliable, durable CAT lift trucks IC Diesel, IC LP Gas,
Electric lift truck and warehousing equipment. For more details, please visit;
Mantrac Uganda Ltd
Bollore Africa Logistics, have their own specialised handling equipment. For
details, please refer to; Bollore Africa Logistics
DAS handling ltd have owned handling equipment at Entebbe International airport.
DAS handling ltd
Spedage interfreight Uganda Limited- has owned equipment. For details, please
visit; Spedage interfreight Uganda Limited
Richflo Lift services Ltd. Hires out material handling equipment. For details, please
visit Richflo Lift services Ltd
Electricity and Power

The enactment of the Electricity Act 1999 removed the monopoly in power generation,
transmission and distribution from Uganda Electricity Board, and established the
Electricity Regulatory Authority (ERA) and resulting in the creation of three power
utilities. That is the Uganda Electricity Generation Company (UEGC), Uganda
Electricity Transmission Company (UETC) and Uganda Electricity Distribution
Company (UEDC). A private power consortium, Umeme Ltd, joined the distribution
concession in March 2005.
At the time, the country’s hydropower generation capacity was at about 180 MW. The
construction of the Kiira power station increased the capacity by 200 MW, making a
total of 380 MW. But, the prolonged four year-drought reduced Lake Victoria water
levels cutting down hydropower generation to 120 MW. The demand for electricity
went up to 260 MW during the day and rising to 360 MW in the evening.
To meet this shortage, the Government procured 100 MW of thermal generators for
installation at Lugogo and Jinja and planned to procure additional thermal generators
at Mutundwe and Namanve. However, the introduction of diesel-powered generators
impacted the power tariffs resulting in two increments within a year.
Installed Capacity Current Production

Production Unit Type [1]
(MW) (MW)
Kiira Power station, Jinja Hydro 200MW 200MW
Nalubaale Power station,

Hydro 180MW 180MW
Buikwe
Bujagali Power Station, Jinja Hydro 250MW 250MW
Bugoye Power Station, Kasese Hydro 13 MW 13MW
Kabalega Power Station,Hoima Hydro 9MW 9MW

Installed Capacity Current Production

Production Unit Type [1]
(MW) (MW)
Kanungu Power station Hydro 6.6MW 6.6MW
Mpanga Power Station,

Hydro 18MW 18MW
Kamwengye
Mubuku 1 Power Station, Kasese Hydro 5MW 5MW
Mubuku III power station Hydro 10MW 10MW
Nyagak Power station, Paidha Hydro 3.5MW 3.5MW
Bugala Power station, Kalangala Thermal 1.5MW 1.5MW
Namanve Power station, Mukono Thermal 50MW 50MW
Tororo power station Thermal 80MW 80MW
Kakira Power station, Jinja Bagasse 22MW 22MW
Lugazi Power station, Buikwe Bagasse 8.6MW 8.6MW
Kinyara power Station Bagasse 14.5MW 14.5MW
[1] E.g. Hydroelectric power, Thermal power...

Internet Service Providers (ISPs)

The deregulation and liberalization of the information and communication technology
(ICT) sector in 1997 ushered in reductions in mobile telephone tariffs and bandwidth
prices, as well as greater availability of fiber optics bandwidth, increased ICT literacy,
and supportive government-led ICT policies. As a result of these initiatives, the
number of internet users now stands at over 4.6 million. However, with a population
of 36 million people, internet penetration and accessibility is still low, hampered
primarily by high costs and poor infrastructure.
A number of companies now offer these services at a fee and one is only restricted
mainly by economic and infrastructural constraints, especially the rural poor and
distant upcountry locations. Most organisations contract internet service provision
through the private telecommunication companies while others have their own
service.
Internet Service Providers
Are there ISPs available?

Yes
(Yes / No)
Private or Government Private
Dial-up only (Yes / No) No
Dial-up: n/a
Approximate Rates
Broadband: n/a
Max leasable 'dedicated' bandwidth 1.544 mega bit/s

3.4 Uganda Manual

Labor Costs
Uganda Manual Labor
Costs
The labour market in Uganda is governed by the Constitution of the Republic of
Uganda and does not approve of slavery, forced labour and emphasises the right to
freedom of association including the freedom to join trade unions, political and civic
organisations. It disallows economic exploitation of children.
Although Uganda already has legislation in place to establish a minimum wage, the
1957 Minimum Wage Advisory Board Act, which would allow trade unions and other
stakeholders to participate in setting the wage, was never implemented. Uganda last
set the monthly minimum wages in 1984, at 6,000 Ugandan Shillings (shs), an amount
equivalent to 2.07 USD today. Currently, due to the high level of unemployment,
workers negotiate with their intended employers and agree on payment terms each
time there is an activity.
The proposal for a minimum wage bill has been drafted for presentation to the
parliament of Uganda by the labour union for all labour categories and approval was
expected by end of April 2015. Currently employers negotiate with the labourers on
what should be paid for a specific task and this varies from organisation to another.
Once this is agreed, the interval of the payment is discussed and agreed.
3.5 Uganda
Telecommunications
Uganda
Telecommunications
The Uganda Communications Act, 1997, was passed under the general macro policy
of liberalisation and privatisation, which has been pursued by the Government of
Uganda in order to promote investment.
The Government of Uganda through Uganda Communications Commission (UCC),

which is the regulatory body of the communications sector in Uganda.. See following
link: Uganda Communications Commission
SIM card registration in Uganda is part of the regional exercise under the umbrella
body of the East Africa Communications Organisation (EACO), which had set set
March 1, 2013 as the deadline to have all existing SIM cards registered.
The telecom operators are under obligation to register all SIM cards on their network,
including details of any person purchasing a SIM card. They are obliged to ensure that
the information collected from subscribers is kept secure, confidential and not
tampered with.
Telephone Services
Is there an existing landline telephone network? Yes

(Yes / No)
Telephone Services
Does it allow international calls?

(Yes / No) Yes
On average, number and length of downtime periods
Mobile phone providers (List) MTN, Airtel, UTL, Cell Africa
Estimated availability and coverage

Countrywide
(Approximate percentage of national coverage)
Telecommunication Regulation
Uganda is a signatory of the Geneva Tampere convention, which facilitates
emergency telecommunication equipment importation. For humanitarian operations,
the Ministry of Foreign affairs has to be informed prior to the importation of
equipment such as VSAT, HF, VHF, Thurayas, etc.
Regulations
Regulations on usage or import of: Yes / No Regulating Authority
Satellite Yes UCC
HF Radio Yes UCC

UHF/VHF/HF radio: handheld, base and mobile Yes UCC
UHF/VHF repeaters Yes UCC
GPS Yes UCC
VSAT Yes UCC
Individual Network Operator Licenses Required: Yes
n/a
Frequency Licenses Required: Yearly but this is also dependent on the quality of services
being provided by the individual telecom operator.
n/a
Existing Humanitarian Telecoms

Systems
Humanitarian organisations have communication systems in place to monitor
movements, coordinate activities and for security purposes. United Nations
Department for Safety and Security (UNDSS) normally coordinates and monitors
security related communications, provides security clearances for all types of field
travels.
These facilities are normally located at the head offices of the agencies, field offices
and in vehicles. These facilities are monitored by trained agency staff and overall
monitoring is by UNDSS.
Existing UN Telecommunication Systems
Organisations UNDP WFP UNICEF UNDSS UNHCR WHO
VHF frequencies Yes Yes Yes Yes Yes Yes
HF frequencies Yes Yes Yes Yes Yes Yes
Repeaters
Yes Yes Yes Yes Yes Yes
(Locations)
VSAT Yes Yes Yes Yes Yes Yes
3.6 Uganda Food

Suppliers,
Accommodation and
Other Markets
Uganda Food
Suppliers,
Accommodation and
Other Markets
The Ugandan market is very competitive and vibrant. It comprises of both large and
small scale agricultural and processing firms (business entities). According to the
World Bank’s 2013 annual – ‘Doing the Business’ which ranks 185 countries, Uganda
is now now 150th, placing it behind Kenya (136th) and Tanzania 131st , Rwanda is 46th.
The market consists of food crops (such as plantains, cassava, sweet potatoes,
millet, sorghum, maize, beans, groundnuts and sesame), livestock and export crops
(coffee, cotton, tea and tobacco). Some high value crops (e.g. cut flowers and certain
vegetables and fresh fruits, are also being exported. The agricultural products are
regulated by the weather and produce comes from all the regions of the country
except Karamoja.
There is high competition in the supply market between the large scale suppliers who
have warehouses, machines and the capital to finance their activities and the small
scale entities that lack machines and have to acquire loans to run their business.
Sometimes, the general supply many not meet demands if the rain patterns change
and this causes a shortage both at the household level and at the market level.
Amongst the readily available market, WFP has been one of the biggest buyers of
local supplies especially for grains and semi processed foods in the country to meet
its food aid requirement within Uganda and the region. A formal grain trading sector is
being encouraged by a consortium of organisations to ensure farmers get better
prices for quality grains.
4.9 Uganda Additional Service Provision Contact List

Main Food Suppliers

Bulk products are readily available in Uganda from a number of both local and
international suppliers. These products range from Ready to eat nutritious items to
grains and semi processed food products. Refer above to link for bulk suppliers in
Uganda.
The government, through UNBS requires all food processors and their products to be
ISO certified to meet international standards. Other private bodies who are allowed to
inspect and certify products are SGS, Chemiphar, Bureau Veritas, Intertek, among
others. A number of big buyers like WFP, private sector support group like Abi Trust,
Sasakawa 2000, amongst others, including government owned UNBS do support
these manufacturers and farmers to ensure they meet specified standards to enable
them compete favourably within the East African and international markets.
Sunrise Commodities & Millers, Buyinzika, Unga Millers, Britainia Allied Industries,
Mukwano Industries, Kakira Sugar works and Reco Industries are among the
companies that are in food processing.
Accommodation
Uganda has a growing hotel industry with several hotels located in strategic points to
choose from for accommodation. The hotels offer options for self-catering and most
of the hotels have access to fresh foods from the farm. The real estate industry is
also attractive with several upscale apartments dotted around town with good
security arrangements.
See the following link for Hotels in Uganda
3.7 Uganda Waste

Management and
Disposal Providers
Uganda Waste
Management and
Disposal Providers
In Uganda, the rapid population growth in the urban areas has greatly outpaced the
ability of the urban authorities to provide adequate housing, roads, water supplies,
sewers and collection of solid waste. Although the environmental problems
associated with garbage do not disappear with collection, uncollected garbage
exacerbates many of the environmental hazards associated with urban centres. Such
hazards include fire, pests and disease vectors which create human health problems.
Uncontrolled disposal by burning and dumping adds to atmospheric and hydrologic
pollution loads, clogs waterways and increases the danger of flooding, which has
been experienced in some parts of the country.
Solid waste management in Kampala city is done by the Kampala Capital City
Authority assisted by some private garbage collectors and in other towns; it’s the
responsibility of the town council..
Generally, some of the materials are recycled for use.
Plans are underway by the government to establish a waste recycling plant that will
produce fertilisers, generate power and a host of other materials, including job
creation for those involved. Current challenges encountered by KCCA are issues of
open dumping, lack of adequate transport receptacles and vehicles, lack of spare
parts, corrosion of the waste containers.

Waste Disposal - Non Hazardous

Solid waste generated in the city is largely composed of vegetable matter from
discarded foods. Household waste consisting of wet organic materials and only
about 10% of the households in the city are served by KCCA, assisted by other private
garbage collection firms, while the remaining waste is disposed of by the generating
households. Waste from markets is mainly raw vegetable matter, food refuse, and
some scrap metal and other inorganic materials.
Other forms of solid wastes are primarily commercial waste from offices, retail shops,
warehouses and hotels. Industrial waste is composed mainly of packaging material,
food wastes, metal, plastics, textiles and fuel ash. Street waste is generated from
street sweeping and consists of sand, litter, and drain cleanings, animal fecal material
and actual dead animals. Construction and demolition wastes include lumber, pipes,
bricks, masonry and other construction materials from cleared building sites.
Abandoned vehicles, as well as special waste generated from hospitals, slaughter
houses and cesspool waste are problems of special importance.
Waste Disposal – Hazardous

Hazardous waste should be disposed of as per national and local regulations.
4 Uganda Contact
Lists
In the following subsections the contact details for Uganda will be presented.
4.1 Uganda
Government Contact
List
Uganda Government
Contact List
National
or Phone
Street / Physical
Ministry Department Provincial Title Email Number
Address
/State (Office)
Authority
Postel Building Plot +256 414

67-65 Permanent ps@opm.go.ug 254 252
OPM Government National
Yusuf Lule Road Secretary http://www.opm.go.ug Fax: +256
Kampala 414 341 139
Commissioner
Postel Building Plot +256 414
67-65 for Disaster
ps@opm.go.ug 254 252
OPM Government National Preparedness,
Yusuf Lule Road http://www.opm.go.ug Fax: +256 41
Relief and
Kampala 434 1139
Refugees
National
or Phone
Street / Physical
Address
/State (Office)
Authority
Permanent
Secretary +256-414-
Plot 6, Lourdel Road
(Director info@health.go.ug 340872
MoH Government National Wandegey
General - http://health.go.ug/mohweb/ Fax: +256
Kampala Health -41-4231584
Services)
Customs Business
Centre, prte@ura.go.ug
Commissioner +256 41 433
URA Government National
Nakawa General http://www.ura.go.ug/ 4000-10,
Kampala
+256-414-
Plot M217 Nakawa Executive info@unbs.go.ug 505995,
UNBS Government National
Industrial Area Director http://www.unbs.go.ug Fax: +256 41
428 6123
MoFA Government National Colville Street Permanent info@mofa.go.ug +256 41 434

Secretary http://www.mofa.go.ug 5661,
+256 41 425
7525
Fax: +256 4
125 8722,
National
or Phone
Provincial Street / Physical
Ministry Department Title Email Number
Address
/State (Office)
Authority
+256 4 123
2874
+256 414
423 2645/
Plot 75 Jinja Road Permanent info@immigration.go.ug
MoIA Government National 103/
Kampala Secretary http://www.immigration.go.ug
41434 2561/
41423 1641
+256-414
Plot 6/8, Minister of 314 268/
Parliamentary Trade Industry http://www.mtic.go.ug/ 0414 314
MTIC Government National
Avenue and 000
Kampala Cooperatives Fax: +256
414 341 247
2nd Floor,
+256 414
Passenger Terminal
320 781/3
Building, Managing info@caa.co.ug
CAA Government National Fax: +256
Entebbe Director http://www.caa.co.ug/index.php
414 320
International Airport
781/3
Entebbe
URA Government National Kenya Border Manager gbalamaga@ura.go.ug 071 440 295/
Eastern
National Malaba https://www.ura.go.ug/ 0782446 627

or Phone
Street / Physical
Ministry Department Provincial Kenya Border Title Email
arubanga@ura.go.ug Number
0717442146/
Address Supervisor
URA Government National (Office)
/State Busia Busia https://www.ura.go.ug/ 3556
Authority
Rwanda Border mtwizere@ura.go.ug 0712610390/

URA Government National I/c Katuna
Katuna https://www.ura.go.ug/ 0701244134
Rwanda Border wahimbisibwe@ura.go.ug 0774112546/

URA Government National I/c Cyanika
Cyanika https://www.ura.go.ug/ 0717443656
Rwanda Border I/c Miriama gtumuhairwe@ura.go.ug

URA Government National 0717442 530
Miriama Hills Hills https://www.ura.go.ug/
Tanzania Border Supervisor jchepoyeyin@ura.go.ug 0772620188/

URA Government National
Mutukula Mutukula https://www.ura.go.ug/ 0717442388
South Sudan Border pwalukyesi@ura.go.ug 0717440367/

URA Government National I/C Elegu
Elegu https://www.ura.go.ug/ 0772573767
DRC Border dkakonge@ura.go.ug 0772509260/

URA Government National I/C Mpondwe
Mpondwe https://www.ura.go.ug/ 0712509260
DRC Border dtuhaise@ura.go.ug

URA Government National I/C Ntoroko 0772862465
Ntoroko https://www.ura.go.ug/
DRC Border fkeinamura@ura.go.ug 0772533423/

URA Government National I/C Bunagana
Bunagana https://www.ura.go.ug/ 071440162
National
or Phone
Street / Physical
Address
/State (Office)
Authority
+256 312
233 100;
Plot 5, Lourdel
+256 414
Road,
Executive executive@unra.go.ug 318 000
UNRA Government National Nakasero, P.O. Box,
Director www.unra.go.ug fax: +256
28487
414 232 807;
Kampala
+256 414
347616
+256 772
Ministry of Station jadwek@yahoo.com 510 590,
Government National Kampala
Works/UNRA Engeneer www.MoWT.go.ug +256 41 431
8821
4.2 Uganda
Humanitarian Agency
Contact List
Uganda Humanitarian
Agency Contact List
Phone
Physical
Organization Title Email Number
Address
(Office)
Plot 18,
+256 414
Prince ugaka@unhcr.org 231 231
The UNHCR
UNHCR Charles
Representative in Uganda www.unhcr.org +256 514
Driver,
256 989
Kololo
Plot 9, +256 417

George The UNICEF Country asapra@unicef.org 171 000
UNICEF
Street, Representative www.unicef.org +256 417
Kampala 171 001
+25.63 12
Plot 6A, iomkla@iom.int 26 11 79
IOM Bukoto Country Representative
Crescent www.iom.int +25.64 14
23 66 22
Plot
17/19, Wfp.kampala@wfp.org +256 312
WFP The WFP Representative
Clement www.wfp.org 242 000
Hill Road
Plot 60 +256 414

Prince whouganda@ug.afro.who.int
335500
WHO Charles The WHO Representative http://www.afro.who.int/en/
+256 414
Avenue, uganda/contacts.html
Kololo 335569
Plot 11 +256 417-

Yusuf
UN Resident ahunna.eziakonwa@one.un.org 112100/301
UNDP Lule
Representative/Coordinator www.undp.org +256 414-
Road,
Nakasero 344801
+256 414
Plot 258 701/
28/30 sgurcs@redcrossug.org 0312 260
IFRC Secretary General
Lumumba http://www.redcrossug.org 615
Avenue
+256 414
258 184
4.3 Uganda
Laboratory and
Quality Testing
Company Contact List
Uganda Laboratory
and Quality Testing
Physical Phone Number Description of

Company Title Website
Address (office) Services
2nd Floor
Media Inspect verify
SGS +256(0)392739966
Plaza, plot Managing and certify
Uganda Fax: +256(0) http://www.sgs.ug
78, Director products or
limited 312266966
Kira Road, institutions.
Kamwokya.
Offer
microbiological,
+256(0)414- chemical and
Accacia 268832, physico- www.chemipher.com
Chemiphar Road, n/a 25641-268831 chemical annick.uytterhaegen@
Kampala. analyses
Fax: +256-414- chemiphar.com
268834 in the different
sectors
certification.
Intertek Zain Office Operations +256(0)414230990/ n/a http://www.intertek.com

Complex, Manager 0414 231990
1st Floor,
Fax: +256(0)232990
Block A,
Plot 1, Hill

Company Title Website
lane Kololo
Plot N 30,
Testing,
Regency + 256 792 280 280
Bureau Inspection
Plaza n/a / http://www.bureauveritas.com
Veritas and
Lugogo + 256 792 280 281
Certification
Bypass
4.4 Uganda Port and

Waterways Company
Contact List
Uganda Port and
Waterways Company
Contact List
Physical Phone Number Description

Port Name Company Name & Title Email
Address (office & fax) of Duties
Managing General
echibule@kpa.co.ke +254 041 222 0255
Mombasa KPA Mombasa Director Ports
www.kpa.co.ke Fax: +254 041 231 1867
Gichiri Ndua operations
+256)414 346222
Kampala KPA Kampala Liason Officer kampala.liason@kpa.co.ke n/a
Fax: +256414 346054
Container
Terminal
Mombasa KPA Mombasa www.kpa.co.ke +254 041 221 2353 n/a
Manager
J.O.Nyarandi
Conventional
Cargo
Mombasa KPA Mombasa Manager www.kpa.co.ke +254 041 231 2211 n/a
Evelyn
Chibule
Multiport Grain
Leslander Captain Handling
International
Mombasa House, multiport@iconnect.co.ke
Limited Singh – Bagging
Mombasa Sabarwal
Mombasa Inter-Globe Moi Captain interglb@africaonline.co.ke +254 041 222 1036 Grain
Services Avenue Handling
Fax: +254 041 222 9788
Limited Asaf – Bagging

Physical Phone Number Description
Port Name Company Gulamhussien
Name & Title Email
Address (office & fax) of Duties
Testing,
Bureau +254 41 2314463/2314022 certification
Mombasa Mombasa n/a http://www.bureauveritas.com
Veritas Fax: + 254 20 445 0565 and training
services
executive@unra.go.ug
Uganda Plot 5, www.unrago.ug

ED +256312233100;0414318000
National Lourdel
Kampala Road, Ssebugaga Mob: +256414232807 n/a
Roads
Kimeza ;0414347616
Authority Nakasero. roadinfo@unra.go.ug
4.5 Uganda Airport

Uganda Airport

Airport Company Title Email
2nd Floor, +256 414 352000,

Passenger
Director, 0312 352000 Direct and
Terminal
aviation@caa.co.ug Fax: +256 414 regulate
Entebbe CAA Building, Air
Navigation www.caa.co.ug 321401, air transport in
Entebbe
Services 256 414 320571, Uganda
International
Airport 256 414 320964
Entebbe Manager jrubagumya@ura.go.ug +256

Entebbe URA International Entebbe n/a
www.ura.go.ug (0)717440294
airport Customs
Uganda http://www.ugandapoliceppp.com/ Keep peace,

Entebbe Police
Entebbe Police 041-4345044
Town Commander AboutUganda/MinistryandUPF.aspx law and order
Force
Ssebugwao +256414321101
DAS Drive, +256 (0) Offer various
Operations operations@dashandling.com
Entebbe Handling Entebbe 717789005 services
Manager http://www.dashandling.com
Company international at the airport
Fax:
Airport +256(0)414321440
Entebbe +256 414 320004

Permanent ps@agriculture.go.ug
Entebbe MAAIF International Fax: +256 414 n/a
Secretary www.agriculture.go.ug
Airport 321255

Ssebugwao
+256 414 50 58
Drive,
Spedage kampala@interfreight2000.com 05/06
Entebbe Entebbe n/a n/a
Interfrieght www.mrspedag.com Fax: +256 414 50
international
58 03
Airport
+256) 41 Freight,
Unifreight Entebbe
Managing md@unifreight.co.ug 233696/250902 imports/exports,
Entebbe Cargo International
Director +256 packing,
Handling Airport
(0)752733696 removal
Immigration
n/a n/a n/a n/a
offices
+256 414 237211

Europcar Entebbe
Entebbe n/a http://www.europcar.co.uk Fax: +256 414 n/a
Hire Airport
237212
Plot 4 8th
Street +256-414-231331
Total (U) totaluganda@totaluganda.co.ug
Entebbe Industrial n/a n/a
Ltd Fax: +256-414-
Area http://www.total.co.in/search.html
231338
Entebbe Shell (U) Shell House, n/a www.shell.global +256 414 254000 n/a
Ltd Seventh
Fax: +256 414
Street 255560
Plot
No.7/11 Ind.

Area
Kampala
4.6 Uganda Storage

and Milling Company
Contact List
Uganda Storage and
Milling Company
Contact List
Physical Phone Number

Location Company Title Email
Address (mobile)
Plot 13-19,
Bunyoro
Programme Vincent.kiwanuka@wfp.org 0772500688
Gulu WFP Road
Officer www.wfp.org 0312242000
Layibi, Gulu
Municipality.
Masindi
Seed and +256
Masindi Manager msggltd@yahoo.co.uk
Grain (0)772636456
Growers Ltd
Nyakatonzi Plot 9-3 +256 (0)

Kasese Cooperative Kasese/ Fort Manager ngcu@utlonline.co.ug 772426883/
Union Ltd Portal Road 0782881488
Agroways_ltd@yahoo.co.uk +256
Agro ways Kyabazinga
Jinja Manager www.agroways.ug (0)782391354/
(U) Ltd Road,
787409271
Elshadai Plot 6-16, 2nd

General Street atlanticjinja@yahoo.com
Jinja Manager +256(0)777707105
Trading Industrial
Company Area
Sunrise
monteirovincent711@yahoo.com
Kampala Commodities n/a Manager +256(0)712624624
Ltd

Location Company Title Email
Address (mobile)
Export pradip@exporttradinggroup.com
Managing +254722529708
Kampala Trading Namanve www.exporttradinggroup.com
Director +254202660880
Group Ltd
Aponye (U) Wankulukulu- (aponyeonline@gmail.com) +256 772603909

Kampala Director
Ltd Nalukolongo +256 414270526
Premier info@premiercommodities.com
Kampala Nalukolongo Director +256 752711926
Commodities
Old Airport,
enhas@enhas.com
Entebbe ENHAS Sebugwawo CEO +256 414 320869
Drive www.enhas.com
4.7 Uganda Fuel

Provider Contact List
Uganda Fuel Provider
Contact List
Phone Description
Physical
Company Location(s) Title Email & Website Number Fax Number of Services
Address
(office) Provided
Provides
fuel,
Plot 4, lubricants,
Kampala
8th +256 +256
TOTAL branches Managing totaluganda@totaluganda.co.ug liquefied
Street (0)312 231 (0)414 231
(U) Ltd all over Director http://total.com/en/Total-INSIDE Petroleum
Industrial 331/2/3, 338
Uganda gas,
Area
bio fuels,
etc.
Provides
Shell
House, fuel,
Kampala lubricants,
Seventh
SHELL branches Managing shell.u.customer@sul.shell.com +256-414- +256-414- liquefied
Street
(U) Ltd all over Director www.shell.com 254000 255560 Petroleum
Plot
Uganda gas,
No.7/11
bio fuels,
Ind. Area
etc.
40 Nile mgs@mogasoil.com
Avenue Managing +256 414 +256 414
MOGAS Kampala http://www.mogasoil.com n/a
P.O. Box 19 Director 341 701 341 706
Kampala
PETRO Plot2 - Kampala Country info@petrougbush.net +256(0)414 +256271302 Provides

Masaka Manager 270 918, fuel,
Road lubricants,
0414 280
Muyenga
98
Phone liquefied
Description
Physical
Company Location(s) Title Email & Website Number Fax Number Petroleum
of Services
Address gas,
(office) Provided
bio fuels,
etc.
4.8 Uganda
Transporter Contact
List
Uganda Transporter
Contact List
Company Location(s) Title Email Description of Services Provided
Address (office)
MALIYAMUNGU
P.O. Box 102, Managing Primary Overland transport
Extra (U) Koboko kwonkabomera@yahoo.co.uk 0783 -996430
Koboko, Uganda Director service.
Limited

Address (office)
Plot M226
0414-285282
MANSONS (U) Ntinda Industrial Managing mail@mansonsuganda.com Primary inland and
Kampala Area Mob:
Limited Director Primary overland services
+256755900701
MELTRAC Plot 436/437, 0312-273121,

Managing
Uganda Limited Kampala Mawanda Road meltrac@meltrac.co.ug 0414-347366, Primary inland and overland
Director
NICEWOOD Plot 1 Pilkington

0414-232973,
Logistics Road, nbitarabeho@gmail.com
Managing 0772407883
Limited Kampala Primary inland transport
Kampala Director
PAMBARA Suite 1B8 & 10,

041-256963
Agencies (U) Katatumba hkandabu@yahoo.com
Limited Kampala Director Mob: 0772- Primary Inland transport
Suites
392715
Plot 9, Kadduyu
Road - Kiwatule, Mob: 0784-
849036,
Q3 Limited P.O. Box 16529, Primary inland and
Kampala Director q3transp@gmail.com 0706-
Kampala, primary overland
536656,0748-
Uganda
525058

Address (office)
Plot 14, Bombo

road,
RIZIGALA just
General Motors
Company rizigalajust@yahoo.com 0392-841040,
Kampala Building, n/a Primary Overland
Limited
P.O. Box 7406
Kampala.
Plot 14, Bombo

ROPANI Road,
International Kampala ropani.internationalltd@yahoo.com Mob: 0702-
General Motors Admin Primary overland
Limited 624077
Building,
SALIA M3
P.O.Box 80,
International saliam3limited@yahoo.com Mob: 0772-
Koboko Koboko - Uganda Admin Primary overland
Limited 510729
Mob: 0713-
SEAFAST Plot 5170, 600232 0713-
Diploma Road, 600289
Logistics bflorence@seafast.com;
Kampala n/a Primary Overland
Uganda Limited Muyenga mmajeed@seafast.com Fax:
0713-600232
0713-600289

Address (office)
Plot 950, Ring

SEKABA 0414-271301
Kampala. Road, Ndeeba, ssebanamubs@yahoo.com
Traders Manager Mob: 0704- Primary inland and Overland
P.O. Box 29820,
799838
Kampala
0704-799838
Stephen and
Kampala,
Sons Logistics P.O. Box 7406, Fax:
Uganda Manager stepehensonslogltd@gmail.com Primary overland
Limited Kampala/Koboko 0782-985474
0782-175661
0414-566650/
Swift Plot 320/65, 0414-237220
Commercial Bombo Road, Segantebuka.robert@yahoo.com
Kampala Admin Mob:0776- Primary inland transport
Establishments Kawempe 860783
Fax: 0776-
860783
Mob:
P.O. Box 11292,
Kampala, kampala@tmkcongo.com 0752-771151
TMK Uganda tmkkpla@gmail.com 0772-440801
Kampala/DRC Representatives Primary Overland transport
B.P. 98 Goma, tmk@tmkcongo.com Fax:
DRC
0752-771151
0772-440801
Uganda Red Kampala Plot 28/30 Logistics sgurcs@redcrossug.org 0414-258701/7, Primary inland
Cross Society Lumumba Officer
Avenue 0312-
Company Location(s) Title Email 260615/6/7 Description of Services Provided
Address (office) -
Office
arikerobs07@live.com;
KKT Kampala/Koboko n/a Accountant n/a Primary Overland Transport
kktrans@kkt.co.ug
BAGUMA Kampala n/a Director bagumaandsons@yahoo.com n/a Primary Overland transport
+254 20
4453621
Credible Services
+254
Ltd,
710344443
P.O.Box: 12877-
Credible Westlands, Fax:
00100 n/a info@credibleservices.co.ke http://www.credibleservices.co.ke/
Services Nairobi +254
Ibiam House, 4th
752754266
Floor.
+254
Waiyaki Way
722247456
Plot M-611 -
BOLLORE http://www.bollore-africa-
Kampala Ntinda Road n/a afritramp@bollore.com
Africa Logistics logistics.com/en/
PO Box 5501
+256-414-
252242
AHMOS Kampala, Kampala Road - Fax:

n/a ahmos_group@yahoo.com www.ahmostransportation.com
Investments Uganda. 256, Uganda +256715613913
Fax: 414-
252242

Address (office)
Plot 6, Luthuli
+256 312
Lane, Bugolobi
KENLLOYD Kampala, 109153 http://www.kenlloyd-
P. O. Box 5243, n/a info@kenlloyd-logistics.com
Logistics (U) ltd Uganda. Mob: +256 750 logistics.com/
Kampala,
556141
Uganda
+249 183
472594
+ 249
155154010
Mob:
Industrial Area +249
ABBARCI Ghaba Street, 912304234
Khartoum –
Transport Abbarci Building n/a info@abbarcigroup.com + 249 http://www.abbarcigroup.com/
Sudan
Company Ltd 3rd floor. 912398607
P.O.BOX: 1190
Fax:
+ 249 83
460005
+ 249 83
471966
+ 249 83
770625
BOMAK Koboko, UG. Koboko n/a bomaktraders@yahoo.com +256782415250 Transportation (Road)

Traders Ltd Transport Road,
+256772464310 Construction

Address (office)
P.O. Box 205,

Uganda
ROPANI
Kampala P.O. Box 7406 n/a ropaniinternationalltd@yahoo.com 0392-961044 n/a
International
Kalita Bus
+256 (0)701
Transporters 033 025
KALITA
Kampala, Namirembe
Transporters n/a n/a n/a
Uganda, Road,
Limited +256 (0)701
Kampala,
292 704,
Uganda,
4.9 Uganda Additional

Service Provision
Contact List
Uganda Additional
Service Provision
Contact List
Type of Physical Phone Number Description of

Company Location(s) Email & Website
Service Address (office) Services Provided
Supplier
Plot
of maize,
163/165,
beans, Sunrise Commodities Mob: +256 712
Kampala Bombo Monteirovincent711@yahoo.com Suppliers and millers
maize & Millers 624 624
Road,
flour and
Kawempe
CSB
+256 414 270

Supply and
526
Supplier Aponye (U) Ltd Kampala Nalukolongo aponyeonline@gmail.com transportation of
Mob: +256 772
grains
603 909
Premier Commodities
Supplier Kampala Nalukolongo info@premiercommodities.com n/a
Ltd
Industrial
info.uganda@etgworld.com Supply of grains and
Supplier Export Trading Group Kampala Area n/a
http://www.etgworld.com oils
Namanve
Supplier Byinzika Enterprises Kampala Plot 3, bel@biyinzika.co.ug +256 414 259 n/a
Ltd Johnston 519/312 277 221
http://www.biyinzika.co.ug/
Street, Fax: +256 414 343

268
Plot 17 Old
Masaka
Mob:
Road,
+256-712-666453
Supplier Tiny Mirrors Kampala Nalukolongo n/a n/a
industrial Fax: +256-414-
area, 274777
Kampala
SRS (U) Ltd +256 41 285 282

Supplier Kampala n/a n/a n/a
+256 41 505 723
Diary
Corporation
Supplier Ltd Kampala n/a n/a n/a n/a
MTN
customerservice@mtn.co.ug +256 31 221 2333
Uganda Ltd Plot 22
Supplier - VSAT Hanninton Kampala Fax: +256 31 221 Supplier
Road 2233
http://mtn.co.ug/
Supplier Agro ways (U) Ltd Plot 34-60 Jinja http://www.agroways.ug/ +256 454 479 Supplies/warehousing
381
Kyabazinga
Way, Jinja Mob: +256 712
404245,

+256 782 391354
Mob:
Capital
+256 (0) 757 777
Supplier Reef-Maize n/a Kampala HK@CAPITALREEF.BIZ 999 Grain Supplier
Fax: +256 (0) 414
235 702
NDAGRO
Processors +256 (0)772 504 Grain suppliers and
Supplier n/a Kampala miirojosego@gmail.com
135 processors
plot 37
Nakasero
road, info@abitrust.com
Financier Abi Trust Kampala +256 312 351600 Farmer support
Nakasero http://abitrust.com/
Towers 4th
Floor
Supply and
Davis & installation of

Plot52 Jinja d&s@ug.dayliff.com
Supplier Kampala +256414346337/8 boreholes,
Shirtliff Road http://www.dayliff.com/
pumps and solar
panels
Processor Britainia Plot M247B n/a sridharan@houseofdawda.co.ug ; +256-41-4332000 Supplier of processed

Allied Ntinda
Fax: +256-41- and rte foods.
Industries
Type of Industrial Area, Physical www.houseofdawda.com; 4286471

Phone Number Description of
Kampala http://houseofdawda.com/
contact_us.html
+256414/313 313
Mukwano Plot 30,
sales.support@mukwano.com 313
Processor Mukwano n/a Supplier of veg oil
Industries http://www.mukwano.com Fax: +256 414 250
Road.
598
Kakira +256 414 444 000

Processor Sugar n/a n/a http://www.kakirasugar.com Fax: +256 414 444 Sugar processor
works Ltd 336
+256 483 44222

Reco 18/24, 2nd info@reco-industries.com
Processor n/a Fax: +256 483 Food processor
Industries street, Kasese www.reco-industries.com
44077
+256 414 309 000

/
Serena Kintu http://www.serenahotels.com/
Hotel Kampala +256 312 309 000 n/a
Hotel Road, Kampala serenakampala
Fax: Fax: +256
414 259130
Sheration Nile Avenue,

Hotel Kampala http://www.sheratonkampala.com/ +256 414420000 n/a
Hotel Kampala
Speke Off Munyonyo http://www.munyonyo +256 417 716-

Hotel Kampala n/a
Resort Road commonwealth.com 000/200

+256 414 563 500,

+256 312 302 280,
Plot 64-86,
Hotel Golf course Yusuf Lule Kampala http://www.golfcoursehotel.com
+256 312 265
n/a
490/1/2
Road
Fax: Fax: +256
414 563 591
Imperial +256 (0)417

imperialhotels@hoteleq.com 111000
Hotel Group of Entebbe Entebbe n/a
Hotels http://www.imperialhotels.co.ug Fax: +256 (0)414
250146
4.10 Uganda Railway

Uganda Railway
Geographic Physical Phone Number Description

Company Name Email & Website
Coverage Address (office & fax) of Services
Offer low
Headquarters
cost
Building, General
+254202044476- logistical
Haile Manager
80 and http://www.riftvalleyrail.com
Kenya &
RVR Selassie Marketing
Uganda Fax: freight info@rvr.co.ke
Avenue,
& +254202214200 services
Nairobi Communications
within East
Kenya
Africa.
+20225748279
Africa https://enr.gov.eg
N/A N/A N/A Fax: +2 02 2579 N/A
Railways of Egypt support@enr.gov.eg
2594
East, Central +254 20 2245350

and 7th Floor Dr Gachao Kiuna http://transcentury.co.ke
Trans-Century +254 20 2245232
Kijabe Street, N/A
Limited of Kenya Southern CEO info@transcentury.co.ke
Nairobi Fax: +254 20
Africa 2245253
Bomi Holdings Charles Mbire http://en.wikipedia.org/wiki/

Uganda N/A N/A N/A
Limited of Uganda Businessman Charles_Mbire
www.all-logistica.com
América Latina
Brazil NA CEO (41) 2141 7555 N/A
Logística
Kenya Railways www.krc.co.ke

Kenya N/A N/A N/A N/A
Corporation
+256 414 258

Uganda Railway Plot 53, 051
Uganda N/A N/A N/A
Corporation Nasser Road Fax: +256 414
344 405
N/A
5 Uganda Annexes
The following section contains annexes for additional information for the
Uganda LCA.
5.1 Uganda Acronyms

and Abbreviations
Acronym Full name of the Agency / Organization
OPM Office of the Prime Minister
MoH Ministry of Health
URA Uganda Revenue Authority
UNBS Uganda National Bureau of Standards
MoIA Ministry of Internal Affairs
DRC Democratic Republic of Congo
UPDF Uganda People’s Defence Force
MCDA Military and Civil Defence Assets
NGOs Non-Governmental Organisations
Uganda Quarantine Inspection Services

UQIS
DTI Direct Trader Input
RVR Rift Valley Railways
CIP Carriage and Insurance Paid

Acronym Full name of the Agency / Organization
EACCM East African Community Customs Management Act
ICD Internal Container Deport
CPC Customs Product Code
PIP Plant Import Permit
UNCST Uganda National Council of Science and Technology
KRA Kenya Revenue Authority
KPA Kenya Ports Authority

Digital Logistics Capacity Assessments

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Official country name: The Republic of Uganda

Christine Adong WFP Apr-15

2 Uganda Logistics Infrastructure

3.6 Uganda Food Suppliers, Accommodation and Christine Adong

3.7 Uganda Waste Management and Disposal Christine Adong

4.3 Uganda Laboratory and Quality Testing Christine Adong

4.4 Uganda Port and Waterways Company Contact Christine Adong

4.6 Uganda Storage and Milling Company Contact Christine Adong

4.9 Uganda Additional Service Provision Contact Christine Adong

Find the country in the generic links below:

Wikipedia Information on Uganda

IMF information on Uganda

Economist Intelligence Unit information on Uganda*

(*note - this is a paid service)

WFP information on Uganda

UNOCHA information on Uganda

Facts and Figures:

Wolfram Alpha information on Uganda

World Bank information on Uganda

World Population Review information on Uganda

Disasters, Conflicts and Migration

Many parts of Western and Central Uganda are prone to seismic

For info the Centre for Research on Epidemiology of Disasters:

Kampala, Northern and Eastern parts of Uganda are prone to

The areas that are mostly affected by landslide include Kigezi,

Historically, Uganda has been plagued by internal armed conflicts

Uganda has been involved in regional conflicts. For years, countries

Calamities and Seasonal Affects

Seasonal Affects on Transport

Within the rural areas, heavy rains can cause

August 2013. Plans are underway to rehabilitate the line

Generally not affected by the seasons. The airports are January-

The climate is equatorial though not uniform.

Seasonal Affects on Storage and Handling (economic, social, climate…)

and the higher temperatures

Loading/unloading and handling in the warehouses are

Capacity and Contacts for In-Country

The Department of Disaster Management and Refugees coordinates the development

Uganda Office of the Prime Minister Website

Government contact list

Annex 2.1 Government Contact List.doc

Governement of Uganda Website

About the Humanitarian Community in Uganda

Humanitarian Agencies working in Uganda

Annex 2.2 Humanitarian Agency Contact List.doc

Civil Aviation Authority of Uganda

Uganda National Bureau of Standards (UNBS)

Uganda National Bureau of Standards is a parastatal body established by Act of

Uganda National Bureau of Standards

Ministry of Trade, Industry and Cooperatives (MTIC)

Ministry of Trade, Industry and Cooperatives

Uganda Revenue Authority (URA)

Uganda Revenue Authority is a statutory Government body in charge of collecting

Uganda Revenue Authority

Ministry of Foreign Affairs

Ministry of Foreign Affairs

1.3 Uganda Customs

Duties and Tax Exemption

Customs Clearance Document Requirements

EAC Single Customs Territory

Option 1: Ability to do clearance at the border

- For organizations that already have exemption