QUALITY

STANDARDS
UCA COLLEGE OF ASIA
 QUALITY STANDARDS
Quality standards are defined as
documents that provide requirements,
specifications, guidelines, or
characteristics that can be used
consistently to ensure that materials,
products, processes, and services are fit
for their purpose.
 QUALITY STANDARDS
Quality standards refer to sets of
guidelines, systems, methods,
requirements, and specifications
followed by an organization to ensure
consistent process and product quality.
 QUALITY STANDARDS
Globally, ISO quality standards are the
most widely accepted set of standards
applicable to various industries.
 WHAT IS ISO?

ISO (International Organization for

Standardization) is an independent,
non-governmental international
organization with a membership of
168 national standards bodies.
 WHAT IS ISO?

Through its members, it brings together

experts to share knowledge and develop
voluntary, consensus-based, market
relevant International Standards that
support innovation and provide solutions to
global challenges.
 ISO STANDARDS

ISO standards are internationally agreed by

experts. Think of them as a formula that
describes the best way of doing
something. It could be about making a
product, managing a process, delivering a
service or supplying materials – standards
cover a huge range of activities.
 ISO STANDARDS

• Quality management standards - help

work more efficiently and reduce product
failures.
• Environmental management
standards - help reduce environmental
impacts, reduce waste and be more
sustainable.
 ISO STANDARDS

• Health and safety standards - help

reduce accidents in the workplace.
• Energy management standards to help
cut energy consumption.
• Food safety standards to help prevent
food from being contaminated.
 ISO STANDARDS

• IT security standards to help keep

sensitive information secure.
PRINCIPLES OF QUALITY MANAGEMENT
 PRINCIPLES OF QUALITY MANAGEMENT
Customer Focus
• The challenge of this principle is to satisfy the
customer, to build loyalty.
• To strengthen its customer focus, the
organization must work on its customers’
expectations: identify them (and even
anticipate them) and do everything possible to
ensure that the products / services offered
meet them.
 PRINCIPLES OF QUALITY MANAGEMENT
Leadership
Management is expected to:
• Define the objectives of the organization
• Ensure the availability of resources to achieve
the objectives
• Involve staff

Thus, the organization knows where it needs to

go, has the means, and the desire.
 PRINCIPLES OF QUALITY MANAGEMENT
Engagement of People
• As well as being engaged, staff need to be
qualified and feel valued
• It’s about looking at the individual beyond the
worker.
• The added value of the work of the staff and
the initiatives taken must be recognized.
 PRINCIPLES OF QUALITY MANAGEMENT
Engagement of People
• Personal skills must be developed, which will
improve the skills of the organization as a
whole.
 PRINCIPLES OF QUALITY MANAGEMENT
Process Approach
• To have a process approach is to consider the
activity of the organization as a set of
correlated sub-activities.
• In this model, each process uses input
data and produces output data. These data
can flow from one process to another.
 PRINCIPLES OF QUALITY MANAGEMENT
Process Approach
Example:

Input Data Human Output Data Output Data

(List of Accounting (Payroll
(Names of Resource Employees) Document)
Employees) Department
Department Input Data Input Data
 PRINCIPLES OF QUALITY MANAGEMENT
Improvement
• The organization must constantly seek to
improve itself (continuous improvement), at a
minimum to maintain its performance levels,
ideally to progress.
• Improvement applies to principles already
stated: improving customer satisfaction,
improving process performance.
 PRINCIPLES OF QUALITY MANAGEMENT
Improvement
• In ISO 9001:2015, reducing the risks, seizing
opportunities or correcting non-conformities
are all sources of improvement.
 PRINCIPLES OF QUALITY MANAGEMENT
Evidence-based Decision Making
• The idea is to reduce the uncertainty that is
inevitable when making decisions, by relying
on objective data, where you look at causes to
understand effects.
 PRINCIPLES OF QUALITY MANAGEMENT
Relationship Management
• The stakeholders encompass all actors who
influence or are influenced by the activities of
the organization.
• They include: suppliers, banks, government,
customers.
 PRINCIPLES OF QUALITY MANAGEMENT
Relationship Management
• It is by communicating with the interested
parties and taking their requirements into
account that the organization will be able to
improve its performance.