MEDI

HEALTHCARE FACILITIES ADMINISTRATIVE MEDICAL ASSISTANT SKILLS

1. Rural Health Unit (RHU) 1. COMMUNICATION SKILLS
2. Clinic - English grammar, punctuation, and
3. Hospitals spelling
4. Healthcare Municipality Unit Center - needed to maintain medical records,
and interact professionally
HARD SKILLS - proofread
(Technical Skills) 2. MATHEMATICAL SKILLS
- Data analytics - Accurate math skills
- Records management - Addition, subtraction, and percentage
- Graphic design are three math skills needed
SOFT SKILLS 3. ORGANIZATIONAL SKILLS
(Interpersonal Skills) - Managing time
- Empathy - Controlling the usually hectic
- Teamwork -multitasking
- Time-management 4. DATA ENTRY SKILLS
- Strong keyboarding and word
RX- prescription processing skills
OD- once a day - Letters, manuscript, envelops, and
BID- 2x a day reports sends a nonverbal message.
TID- 3x a day 5. COMPUTER AND EQUIPMENT SKILLS
QID- 4x a day 6. INTERPERSONAL SKILLS
AC- before meals
PC- after meals PERSONAL ATTRIBUTES
OU- right eye 1. Genuine Liking people
OS- left eye 2. Cheerfulness
HS- hours of sleep 3. Empathy
ID- intradermal
IM- intramuscular EMPLOYMENT OPPORTUNITIES
SC- subcutaneous 1. Physician Practices
CC- ml 2. Clinics
IV- intravascular 3. Hospitals and medical centers
4. Care facilities
CODES 5. Insurance companies
1. ICD-10
2. CPT  ACCURACY- minor error may have a major
3. HCPS consequence
 THOROUGHNESS- careful and complete
PREMIUM- quarterly (every 3 months) attention to detail
PEDICASH- perang naiwan para may panukli  DEPENDABILITY- finish work on schedule.
kinabukasan Closely related to accuracy and
thoroughness
ADMINISTRATIVE MEDICAL ASSISTING TASK  EFFIECIENCY- effective individuals
1. FRONT DESK PROCEDURE- greet accomplish task
patients and another visitor.  FLEXIBILITY- ability to adapt, to change
2. SCHEDULING- Answer phone and gears
appointment  GOOD JUDGEMENT- ability to use
3. RECORDS MANAGEMENT knowledge, experience, and logic
- medical records (charts/electronic  HONESTY- telling the truth
medical records)
 INITIATIVE- to take action independently
- stores and retrieve records
 PROBLEM SOLVING ABILITY- brainstorming
4. ADMINISTRATIVE DUTIES- open and
and involve logically planning
sorting incoming mail
5. BILLING AND INSURANCE  PANCTUALITY- being on time
- Maintain financial record  SELF MOTIVATION- willingness to learn
- Assist with banking duties  TACT- ability to speak and act
- Verifies codes for diagnoses and considerately, especially in difficult
procedures situation
- Financial arrangements for payments  ASSERTIVENESS- ability to step forward to
make a point in a confident, positive
manner
 PROFESSIONAL IMAGE
 PHYSICAL ATTRIBUTES- good health
GOOD GROOMING HABITS ARE THE
FOLLOWING:
 MATURITY- able to work supervisors
and under pressure even unpleasant or
frustrating conditions
 PROFESSIONALISM- applying proper
personal hygiene to using protective
equipment
 INTERPERSONAL RELATIONSHIP-
patients feel they are important
A. TAKING CARE OF PATIENTS
 Familiarity
 Social Relationship
 Conversation with patients
 Confidentiality
 Cultural Diversity
- Ethnocentrism- tendency to believe
that ones own race or ethnic group is
the most important
- Language Barriers- when the patients
or staff do not speak the same
language.
 Non patients- all visitors to the
doctor’s office should be treated
courteously.
• Ethics- One’s Understanding what is
right or wrong
• “Medical Ethics”
– governs healthcare professions.
- written policies or codes for each
profession.
- Statements of right and wrong behavior
not law
Principles of Medical Ethics
• Hippocrates- Greek Physician “Father
of Medicine”
• Hippocratic Oath, is the foundation of
Modern Medical Ethics
• Physician follow the principles of
Medical Ethics developed by the
American Medical Association (AMA)
Medical Assistant’s Ethical Responsibility
- Association regulate healthcare profession
also have codes of ethics to set levels of
competence and patient care.
- American Association of Medical Assistants
(AAMA) has developed the Code of the Ethics
Medical Administrative Medical Assistants role
within the boundaries of their job
responsibilities are required:
1. Treat all patients with respect
2. Maintain confidentiality of patients’
protected health information
3. Conduct professional activities in a
manner that honors the profession.
4. Improve Knowledge and skills
5. Contribute to the community
Bioethics- Ethics of Medical Treatment and
technologies, processes, and scarcity of
resources.
Living Will- Intent to refuse certain life-
sustaining measures and specifies the length
and methods of these measure.
Moral Values
• Concept of what is good and
professional behavior is shown in
ethics by the use of words such as:
1. Compassion-pity and concern for the
sufferings or misfortunes.
2. Honesty- Telling the truth
 3. Honorable- Deserving of respect or
high regard
4. Responsibility- the state or fact of
being accountable
Etiquette- Is defined as those behaviors and
customs that are standards for what is
considered good manners.
Medical Law- Is a set of rules made and enforced
by a recognized authority. Government, and city
laws require some actions and forbid others.
Law and the Right to Practice
Regulates the right to practice and granting of
various licenses and certifications.
- Each state governs the practice of medicine
within its borders through laws as “Medical
Practice Acts”
1. Explains Medical Practice
2. Explain who must be license and renewal
of a license
3. Set of rules for obtaining a license
4. Cover the grounds on which the licensed
may be revoked
5. List the statutory reports that must be
sent to the government.
Licensing- License to practice medicine, called
“licensure” is granted by a state medical board
established in each state.
Certified Specialization- The Board of Directors
certifies a doctor who intend to practice within
a medical specialty. “Residency”
Narcotics Registration- Registration of Permit in
prescribing and dispensing drugs.
The process of a healthcare professionals such
as physician and pharmacists, obtain the legal
authority to handle and prescribed controlled
substance, including narcotics.
Physician’s Practice
1. Contracts
2. Consent
a. Implied consent
b. Expressed consent
c. Informed consent
d. Power of Attorney
e. Emancipated Minor
f. Mature Minor
Medical Liability-
1. Liability
2. Respondeat superior
A. Malpractice
B. Termination
C. Abandonment
D. Assault and Battery
E. Fraud
Medical Communications
Access to information-
“Final Privacy Rule” -> Authorization
A. Release of Information a.k.a “Release”
a. The name of the facility releasing the
information
b. name of individual or facility
requesting
c. Patient’s full name, address and
birthdate
d. the specific dates of the treatment
e. description of the information to be
released
f. signature of the patient
g. date the form was signed
Helping Ensuring Confidentiality
1. Avoiding any conversation, either in
person or on telephone, with a
patient or others, about any aspect of
treatment, patient records, or
financial arrangements. When
speaking on the phone also avoid
using the caller’s name or the name
of the patient.
2. Always keeping documents shielded
from view in areas where fax
machines, copy machines or printer
are located
3. Shredding the, rather putting them on
trash
4. Protecting computerized record and
other information. Showing
unattended screen.
Exceptions to Confidentiality
“Statutory Reports”
a. Birth
b. Death
c. Injuries resulting from violence
d. Occupational illness
e. Communicable disease
Medical Compliance Plan
- prevent the submission of erroneous
claims or unlawful conduct involving the
federal health programs.
1. Written Policies and procedures
2. Designation of a chief Compliance
Officer
3. Training and education programs
4. Effective line of communication
5. Auditing and monitoring
6. Well-publicized disciplinary directives
7. Prompt corrective action for detected
offenses.
Administrative Role in Compliance
1. Accurate data entry
2. Accurate documentation
3. Timely filing and storing of records
4. Prompt reporting or errors or instances
of fraudulent conduct.
Litigation
Steps in Litigation
A. Summons
B. Subpoena
1. Subpoena Duces Tecum
A. Deposition
The Physician’s Response to Litigation
1. Alternative to Trial
2. Statute of limitations
3. Good Samaritan Act
4. False Claims Act
5. Stark Law/ Anti-kickback Laws
HIPAA
Health Insurance Portability And
Accountability Act of 1996
Three parts:
1. HIPAA Electronics Transaction and Code
Set Standards Requirements
2. HIPAA Privacy Requirements
3. HIPAA Security Requirements
HIPAA Covered Entities
1. Healthcare Providers
2. Health Plans
3. Healthcare Clearinghouse
1. Giving complex directions or
instructions
2. Being Efficient
3. Documenting an event or a fact
4. Providing confidentiality
FORMAT
1. Block Style: Letter are flush with the
left margin
2. Modified-Block Style: Dateline,
Complimentary Closing, Signature Line
Types of Correspondence
1. Letters of Acknowledgement- to let
the sender know as soon as possible
that request is being handled.
2. Letters of Information-
3. Referral and consultation letter- When
a physician transfer part or all of
patients to another physician
4. follow-up letters- to follow up on a
request or a letter that has not
received a response
5. Interoffice memorandums- Informal
message exchanged within
organization.
Electronic Communication Technologies
• Voice over Internet Protocol
• Blogs
• Podcast
• Wiki
• Voice Conferencing
• Web Conferencing
• Video Conferencing
• Livestreaming
Preparing Professional Reports
1. Preparing Draft Manuscript
2. Preparing Final Manuscript
a. Title Page
b. Text
c. Numbering
d. Headings
e. Italics and Underscoring
f. quotations
g. Notes
h. Illustrations
i. Bibliography

Nonverbal Communication

1. Facial Expression
2. Tone of Voice
3. Eve Contact
4. Body Movement and Posture
5. Space
6. Appearance

Written Communication

Reason for written communication

Common Errors
• Keyboarding Mistakes
• Errors of transposition in both letter
and numbers
• Spacing Errors

Editing Techniques
1. Read the whole document first
2. Look the sentence and paragraph
structure
3. Assess the correctness of spelling,
grammar, punctuation, and English
usage
4. Look for problems in the tone of
documents (intent of the documents)
5. Determine the content is complete and
clear
6. Look for any wording or content that
maybe confusing to the reader.