GCN231108048746

The firmware on your site is for LG GP65NB60 SVC Code NB60. My unit Model GP65NB60 has SVC Code
NB70. How do I find a firmware update for this unit.

Stan Nicoletti(stan_nicoletti@hotmail.com)

*************************************************************************************
Subject: Re: LG Laptop Support - Firmware Update Inquiry

Dear Mr. Stan Nicoletti,

Thank you for reaching out to LG Laptop Support. We appreciate your inquiry regarding the firmware
update for your LG GP65NB60 unit with SVC Code NB70, and we apologize for any inconvenience this
may have caused.

Upon conducting a thorough check, we regret to inform you that as of the current moment, the
available firmware update for the LG GP65NB60 model is exclusively intended for SVC Code NB60, and it
is labeled as "New Firmware (ver PB01)." Unfortunately, there is no firmware update available for SVC
Code NB70 at this time.

We sincerely apologize for any inconvenience this may have caused, and we understand your desire to
keep your device up to date. Rest assured, we continually strive to enhance our product offerings,
including firmware updates, to better serve our customers. We kindly recommend periodically checking
our official website or contacting our support team for any future updates that may become available
for your specific SVC Code.

If you have any further questions or require additional assistance, please do not hesitate to reach out to
us. We are here to provide you with the support you need, and we value your feedback to help us
improve our services.

I hope this information has been helpful. Please let me know if I can be of further assistance.

If you would like, you can share your feedback, suggestions, and recommendations regarding our
products and services through our feedback portal at:
https://lgelectronics.qualtrics.com/jfe/form/SV_8Cc4WEbc5vIQo98

This page permits our valued customers, like you, to freely express opinions and concerns directly to LG
management, I can assure you that these reports are reviewed by the LG management team and are
considered valuable input about our products.

Thanks in advance for taking the time to provide your feedback.

Also, if you have a moment, please reply to the survey at the bottom of the email to let me know how
satisfied you are with my personal support to you. You can also provide feedback about LG’s general
service and support at the end of the survey.

Thanks in advance for your time and we look forward to supporting you in the future!

Sincerely,

Jayvee

LG Electronics Customer Support

**This is an unmonitored email address. To reply, please visit https://www.lg.com/us/support/email-

appointment.**

#ICOMP#CMDV#T-02#KB6493860

=====================================================================================
GCN231108048839

Good day,

I use my 16'' 16T90R Gram computer every day for school and love it. However, the plastic clip behind
the TAB key recently shattered. I have tried to find a replacement online and could not. Would you be
able to help me find a new TAB key, or maybe just the plastic clip behind it? I purchased my Gram from
Costco less than a year ago, so I was also curious if it was still under warranty? I have the email receipts.
Thank you.

Very respectfully,

Benjamin Howard

615-720-6477

ben.howard@codedvelocity.com

Benjamin Howard(ben.howard@codedvelocity.com)
*************************************************************************************

Subject: Re: LG Laptop Support - Warranty and Repair Inquiry

Dear Benjamin Howard,

Thank you for reaching out to LG Laptop Support. We appreciate your details about your 16'' 16T90R
Gram computer and are glad to hear that you have been enjoying using it for your school activities.

We understand your concern about the shattered plastic clip behind the TAB key, and we sincerely
apologize for the inconvenience this has caused. We're here to assist you with the repair process. If your
Gram laptop was purchased from Costco less than a year ago and you have the email receipts, it should
still be under the 1-year Manufacturer’s warranty.

To initiate the repair process, we kindly request the following information to create a repair ticket:

Full Name:

Phone Number:

Physical Address:

Product Model Number:

Product Serial Number:

Date of Purchase:
Please also include a copy of the receipt or sales invoice for warranty validation.

Our service team will email you a shipping label to send the laptop to our facility via FedEx Ground.
Upon receipt of the laptop at our repair facility, please allow 7-10 business days for the repair process.
For security and privacy reasons, our technicians will delete all files and restore the laptop to its factory
default settings. We recommend backing up your files before sending in the laptop for repairs.

If your unit is within the 1-year warranty, the repair will be covered at no cost to you. However, if the
laptop is over a year old, a repair fee of $500 + tax and a non-refundable fee of $80 will apply. You can
confirm your warranty status and request a repair service by filling out the form below:

Once the form is submitted, our team will process your request and provide further instructions on how
to proceed with the repair.

Thank you for choosing LG. If you have any further questions or concerns, please do not hesitate to
contact us. We are here to assist you throughout the repair process.

I hope this information has been helpful. Please let me know if I can be of further assistance.

If you would like, you can share your feedback, suggestions, and recommendations regarding our
products and services through our feedback portal at:

https://lgelectronics.qualtrics.com/jfe/form/SV_8Cc4WEbc5vIQo98

This page permits our valued customers, like you, to freely express opinions and concerns directly to LG
management, I can assure you that these reports are reviewed by the LG management team and are
considered valuable input about our products.

Thanks in advance for taking the time to provide your feedback.

Also, if you have a moment, please reply to the survey at the bottom of the email to let me know how
satisfied you are with my personal support to you. You can also provide feedback about LG’s general
service and support at the end of the survey.
Thanks in advance for your time and we look forward to supporting you in the future!

Sincerely,

Jayvee

LG Electronics Customer Support

**This is an unmonitored email address. To reply, please visit https://www.lg.com/us/support/email-

appointment.**

#ICOMP#CMDV#T-027#KB6493874

=====================================================================================
GCN231108048936

I am missing the Y cable that comes with this drive. Is it possible to purchase a replacement?

Hansel Varn(jedi.knight@sc.rr.com)
*************************************************************************************
Subject: Re: LG Laptop Support - Missing Y Cable Inquiry

Dear Hansel Varn,

Thank you for contacting us with your inquiry regarding the missing Y cable for your LG drive. We
understand the importance of having the necessary accessories for your device, and we're here to assist
you.

Unfortunately, we do not offer direct replacements for the Y cable that comes with your drive. However,
you can explore purchasing a compatible Y cable from various retail stores, both online and in physical
locations. These cables are often readily available and can be obtained from a wide range of electronic
and computer accessory retailers.
Please ensure that you choose a Y cable that matches the specifications and requirements of your LG
drive to ensure proper functionality. If you have any questions or need guidance on selecting a
compatible Y cable, please feel free to reach out to us, and we'll be happy to provide assistance.

We appreciate your understanding and value your business. If you have any further inquiries or require
additional support, please do not hesitate to contact us.

If you would like, you can share your feedback, suggestions, and recommendations regarding our
products and services through our feedback portal at:

https://lgelectronics.qualtrics.com/jfe/form/SV_8Cc4WEbc5vIQo98

This page permits our valued customers, like you, to freely express opinions and concerns directly to LG
management, I can assure you that these reports are reviewed by the LG management team and are
considered valuable input about our products.

Thanks in advance for taking the time to provide your feedback.

Also, if you have a moment, please reply to the survey at the bottom of the email to let me know how
satisfied you are with my personal support to you. You can also provide feedback about LG’s general
service and support at the end of the survey.

Thanks in advance for your time and we look forward to supporting you in the future!

Sincerely,

Jayvee

LG Electronics Customer Support

**This is an unmonitored email address. To reply, please visit https://www.lg.com/us/support/email-

appointment.**

#ICOMP#CMDV#T-027#KB6493884
=====================================================================================